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Holiday Inn Express Lakeway

2.5 of 5 15707 Oak Grove Blvd, Lakeway, TX 78734
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Holiday Inn Express Lakeway
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Holiday Inn Express Lakeway
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57 reviews from our community

Traveler rating
    26
    15
    9
    3
    4
See reviews for
25
8
4
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Big shout out to Kayla, Jordan, and Travis , front desk staff at the this hotel when we checked my elderly mother in during a local move. They treated her like a Queen and her room was huge! We would highly recommended this hotel for travelers to the area and local visiting relatives.

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Bonham
2 reviews
5 of 5 stars Reviewed November 19, 2014

It's always a pleasure to stay at the Holiday Inn Express Lakeway. Kayla greets me by name, acknowledges my Platinum status and always makes sure I have a great room and that it meets my expectations. The rooms are always clean, smell fresh and have nice features. I travel constantly and have been in numerous Holiday Inn Express across many... More 

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Sam F, I am so happy to hear that Kayla is doing such a great job. We take great pride in making sure our platinum members always have the best experience. I will pass along your wonderful review to the rest of our team so they can hear of the great job they are all doing. Thanks for taking... More 

Chandler, Arizona
1 review
5 of 5 stars Reviewed November 2, 2014

We stayed here for the labor day long weekend and it was an excellent experience staying here. It is built recently and we just fell in love as soon as we entered in. The hallway is grand and room was prestine clean. The staff was also very courteous and prompt to respond to out requests. We will be visiting here... More 

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi AJ-SkyWalker, We work very hard to provide our guests a world class hotel experience and I am thrilled to hear that we were able to deliver on that during your stay. I will make sure to pass along your kind words to our entire staff! Thanks for you wonderful review, and I hope to see you again in your... More 

Rogers, Arkansas, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2014

We stayed there on our last night after a bad experience at another motel. This place was heaven. Clean, well decorated rooms with a huge comfortable bed. Wonderful pool and spa. The breakfast was fresh and good with a lot of variety. The ladies at the desk went out of their way to make sure we were happy with our... More 

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Rob A, First, I would like to thank you for taking the time to leave a review of our hotel. Nothing pleases me more to hear from a guest that had a wonderful stay. I am glad you were able to relax and enjoy our pool area. Hopefully you were able to use the cabanas with the 32" HDTVs... More 

Lewisville, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2014

My wife, friend and I were pleasantly surprised by this Holiday Inn. We stayed Sept 5th-7th. We were in town for a relaxing weekend. The hotel is close to Lake Travis where we were spending out time that weekend. It is close to may bars and restaurants. Hotel is new and very clean....the staff is very courteous and more than... More 

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Terry F, Thanks for your kind words about your recent stay with us. Nothing pleases me more than to hear that we were able to provide the highest levels of service to our guests. I am glad to head that your room was spacious and comfortable. I will make sure and let our staff know of the great work... More 

Lakeway, Texas, United States
Senior Contributor
23 reviews 23 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 19, 2014

My a/c went down this last Friday night and this hotel [owned by another Indian hotelier] is just across the hwy 620 from my home place. I watched it built brick by brick over a year but this is the first time I have stayed there. There's nothing special about this place except the price for a one night stay=$166.00... More 

Was this review helpful? Yes 1
HIELakeway_Mgmt, Manager at Holiday Inn Express Lakeway, responded to this review

Hi Christopher N, Thank you for your review! We do apologize that we did not meet your expectations during your stay here especially regarding the rates and the race of the owner. As with most hotels, during high demand times such as it was during your visit, rates will increase slightly. Also, weekend rates usually are higher than weekday rates... More 

Houston, Texas
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 13, 2014

It is relatively new so still good. But wear was beginning to show. Our shower was a little grunchy...mildew; there were cracked tiles in the elevator, etc. The breakfast/lobby area was very nice and the breakfast was typical. Checkin was a bit difficult. The guy at the desk actually had to go up to the rooms to verify that they... More 

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Traveler, Thanks for your review. The best way for us to make ourselves better is to listen and proactively respond to our guests feedback. Since your visit, I have made sure that the tiles were replaced in the elevator and I have worked personally with our maintenance and housekeeping department to make sure they are paying attention to the... More 

Antrim, Northern Ireland, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 10, 2014

first off all we were moved to the Holiday Inn Express Lakeway due to a problem at another hotel which this owner owned. We stayed here for 18 days in June/July 2014 After being moved here we were gutted due to events in other hotel but this hotel was lovelly on the outside, the swimming pool and cabenas were really... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lakeway, responded to this review

Dear Keith C, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with the condition of our hotel, we regret that our accommodations and... More 

toledo, OH
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

A large group of us were traveling to Lakeway for our Mother's Memorial Service and needed someplace to stay. Found this hotel online and the reviews were good, so the entire group booked rooms here. One person in our group suffered a medical emergency and were not able to attend. They had prepaid for their room and I called and... More 

Was this review helpful? Yes 1
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi ricandlorie, I am always thrilled to hear when our guests have enjoyed their stay. It is our goal to ensure that we offer a level of service that is second to none. Also, based on your feedback, I have also made sure we have adequate staff during our peak times during breakfast to make sure they breakfast area remains... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 25, 2014

I booked this hotel based on all those reviews showing 4plus experience, and that was my first time i visited Texas. The hotel is good, breakfast is okay, location is also good as it has grocery stores, restaurants, and it's not too far from shopping plazas. There were 2 concerns that havent been 'fixed' or even 'taken care of'. 1.... More 

Was this review helpful? Yes 1
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Konst G, We really appreciate your review of our property. I am glad to hear that our staff was able to offer you the service that you expected. I also want to apologize for the issue you experienced in your room. All of the microwaves in our guest rooms are brand new, we just put them in within the... More 

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Additional Information about Holiday Inn Express Lakeway

Address: 15707 Oak Grove Blvd, Lakeway, TX 78734
Phone Number:
Location: United States > Texas > Lakeway
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lakeway 2.5*
Number of rooms: 78
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