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All 2 Lakeway hotels

Holiday Inn Express Lakeway

2.5 of 5 Hotel   |   15707 Oak Grove Boulevard, Lakeway, TX 78734
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73%
Ranked #2 of 2 hotels in Lakeway
A recent review
5 of 5 stars reviewed yesterday
mach92flyr Phoenix, Arizona
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46 people have reviewed this hotel

Traveler rating
    22
    12
    7
    2
    3
See reviews for
21
8
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Phoenix, Arizona
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

After a tortured drive from the Austin airport (City planners need to expand the roads) we were pleasantly surprised to see this modern new hotel, Arriving at the front desk I was given a warm welcome from the staff. Check in was quick and efficient including directtions to the best parking locations. We tried to book the King and Queen... More

Was this review helpful? Yes
Yorktown, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel, but they need to focus on the housekeeping function. When we stayed there in mid june, we found the following issues that seem pretty basic: - the refridgerator was not plugged in - the desk had sticky circles - the nightstand had sticky circles (both were very obvious, hard to believe they were missed) - there was no... More

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HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi PurduePete76, We really appreciate your feedback. Although we have procedures in place to inspect rooms after they have been cleaned by our housekeeping staff, from time to time, the smaller details can be missed. This valuable information helps me pinpoint where we need to focus our training so that issues like this do not happen again. We strive to... More

Guthrie, Oklahoma
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2014

We headquartered at the Holiday Inn Express for a 3 day tour of the Austin area. The hotel was decorated in a very contemporary theme. Nice colors and comfortable furniture. Our room was nicely appointed with a mini refrigerator and a microwave. The room was very clean and the bed was also comfortable. We took part of an afternoon to... More

Was this review helpful? Yes 1
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Weasley47, We are absolutely thrilled that you enjoyed your stay with us. One of our best amenities is the resort style pool area and the cabanas with the LED Tvs. We work hard to offer all of our guests a world class experience so I am glad to see our efforts are paying off! We hope to see you... More

Austin, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

This was my second time here, and both times have been a great experience. First, it's a brand new hotel. I don't have to tell you why new hotels are better than old, but I will anyway. New linens, carpet, LCD TVs, etc. You'll immediately understand once you walk into the lobby - it really is stunning. Customer service was... More

Was this review helpful? Yes 1
San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

Pleasure to stay here. Amiable staff, nice clean room, free wifi, complimentary breakfast. Did not use pool, hot tub or exercise room but all looked inviting. Will stay again rather than at nearby competitors.

Was this review helpful? Yes 1
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Joseph, Thanks for your kind review. It is our pleasure making sure that all of our guests feel comfortable and enjoy their stay! We look forward to having you stay with us again soon. Have a wonderful day!! Regards, Cory Armer General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

The hotel is new. The rooms were nice and the breakfast was fantastic. It was reasonably priced and located near the lake. The room was very open and clean. I do not usually comment but this met my expectations and I will certainly return in the future. Keith McKinney from Louisville, KY.

Was this review helpful? Yes 1
Azle, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2014

This hotel was very nice. Staff was friendly and give us a great suggestion for a restaurant with a view. Bed comfy with quality linens. Only reason I didn't gives this a five was the express breakfast. Fake eggs, sausage was horrible, bacon not done. I think they try but the food is obviously cooked in a microwave not fresh... More

Was this review helpful? Yes 2
texas
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 1, 2014

I stayed here for a quick getaway. 1. The price was cheaper at the desk than online, but the desk man made me feel like he had to squeeze me in when the hotel was practically empty. 2. Beds were clean and comfy, but the blackout curtains do not have the option to close, only the sheer curtains cover the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lakeway, responded to this review

Dear ladynfamous, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and bathroom. However, we’re sorry we fell below your expectation regarding customer service from our front desk. We will address these concern. I assure you the feedback of our... More

McAllen, Texas
Top Contributor
60 reviews 60 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed here for two nights and thought the hotel was clean and comfortable. The front desk was very friendly and helped reccomend different restaraunts in town . Stay here you will like it a lot. I dont know what else to say..

Was this review helpful? Yes
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi Jmia, We appreciate your wonderful feedback. I am glad our team was able to help you find places for you to visit while you were here. We take great pride in our service to our guests. Thanks for choosing to stay with us and we hope to see you again soon!! Regards, Cory Armer General Manager More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

Still has that new hotel smell. :) I stay in hotels all the time for business. Most of the time it seems like I'm dealing with robots when I am there. Not here. I was there for 5 days. Every time I came down, it seems everyone knew my name. Might be silly, but I appreciate that. The rooms was... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Lakeway

Address: 15707 Oak Grove Boulevard, Lakeway, TX 78734
Phone Number:
Location: United States > Texas > Lakeway
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lakeway 2.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
93

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