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All 13 La Porte hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   11003 Fairmont Parkway, La Porte, TX 77571
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Ranked #7 of 13 Hotels in La Porte
A recent review
5 of 5 stars Reviewed September 5, 2014
madsam1944 Spring Hill, Florida
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66 reviews from our community

Traveler rating
    23
    15
    7
    7
    14
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20
17
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Called and made a reservation and they charged my card. When I got there, they said no reservations were made so had to book me in again, so charged twice. Manager said the extra payment would come off but never did.she seemed in a hurry. Pillows were terrible. Won't stay there again.

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Kansas
1 review
1 of 5 stars Reviewed October 20, 2014

Strong mold and mildew smell in hall and room, caused eyes to burn and sneezing. The 'free' WiFi did not work in the room, had to sit in the hall to access. In 3 days, housekeeping showed up once. I was here on business and will have to launder my clean clothes to get out the mildew smell. Requested correction... More 

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Travelers are raving about these La Porte hotels

Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2014

Called ahead mid-afternoon to make sure we had a non - smoking room available. Only to find out my name wasn't on their reservation list. I called them right back with the confirmation number....Nope not in the system. Had our travel dept call... same problem.... so even with a confirmed/guaranteed reservation you should worry here!

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Spring Hill, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 5, 2014 via mobile

Very nice and clean. The room was excellent. It's obvious that management takes great pride in their property and are willing to do whatever it takes to attract customers. The pool area was very clean although we didn't use it, we did check it out for our review. The property overall was well cared for and should we come this... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 30, 2014

I have traveled for 106 days this year and have never had a hotel experience this bad. At first sight, this is a very nice hotel. Nice exterior and nice lobby. After you spend the money and sign to the cancellation fee,they have you. The first room smelled like a flooded basement. When I went to ask for a different... More 

Was this review helpful? Yes 2
Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear Chris, We apologize for your unpleasant stay. During the hot summer months we do experience rain and high humidity near the Bay area, and moisture tends to build up. We do like to assure you we do not have a mold problem. We try to keep our common areas and rooms at the utmost cleanest. Also from the reservation... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 16, 2014

There rooms smell like mildew. The first room they gave had a horrible mildew smell. There was mildew on the curtains air conditioning unit. There was stains all over the bed spreads. The walls needed to painted because of scuff marks on them. Bathroom wasn't cleaned very well.this room was on the the first floor. Told the front desk about... More 

Was this review helpful? Yes 3
Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear David, We are sorry to hear of your displeased stay. We apologize for the moisture buildup, as during the Summer months moisture and humidity buildup due to Houston's unpredictable weather, and are currently getting our common areas situated for such scenarios. Our vending machines should always be fully stocked and apologize for the Summer rush during your stay that... More 

Cocoa, Florida
Top Contributor
56 reviews 56 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed July 5, 2014

This hotel is OK for the price. Rooms were clean and the girls at the front desk were awesome especially the girl who works mid shift. The management however is awful and so is housekeeping. I had to beg to get housekeeping one day and fix my stuffed toilet. When we got back for the day neither was done and... More 

Was this review helpful? Yes 4
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 5, 2014

I made a reservation through a travel site. I tried to check in early before I went to my friend's wedding reception. I was told I would be charged $15 to check in ONE hour early. I said I will just check in after the wedding then. I arrived back at the hotel around 10:15pm, and the lady couldn't find... More 

Was this review helpful? Yes 2
Samtxa55, Manager at Quality Inn & Suites, responded to this review

We apologize for your reservation mishap. We encourage our guest to book directly or through Choice Hotels since it carries the full truth on our check in and check out times, as well as our room types. 3rd party booking agencies such as the one you book through can mislead future guest of our policies and in such cases not... More 

Flaggstaff
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2014 via mobile

Stayed at this hotel with my kids for our vacation and had a great time! Indoor pool was great since we weren't able to go to the beach due to the rain. Staff was very friendly and rooms were clean. Breakfast was good especially the Texas shaped waffles! We plan to come back next year for our vacation!

Was this review helpful? Yes 6
Samtxa55, Manager at Quality Inn & Suites, responded to this review

We are so happy you and your family had chosen us for your vacation get a way spot. Thank you for the kind words about our hard working staff and clean rooms that we hope to satisfy. We hope we see you and your family again, and that you enjoy the rest of your Summer. More 

Houston, Texas
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2014

My family and I had stayed hotel this past weekend and we had a great stay. The staff was great and we enjoyed that there was a indoor pool as Friday it was raining. My wife and I loved the breakfast in the morning as they had are favorite which were waffles shaped like Texas. The young manger was nice... More 

Was this review helpful? Yes 6
Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear Ken, Thank you for your kind and thoughtful review. We are so glad you and your wife chose us for your fun weekend in the Sun. We are happy to hear our accommodations are to your liking and that our front desk was more than helpful during your stay with us. We at the Quality Inn and Suites love... More 

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Additional Information about Quality Inn & Suites

Address: 11003 Fairmont Parkway, La Porte, TX 77571
Phone Number:
Location: United States > Texas > Texas Gulf Coast > La Porte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 84
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