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Quality Inn & Suites

2.5 of 5
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11003 Fairmont Parkway, La Porte, TX 77571
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Ranked #8 of 13 Hotels in La Porte
A recent review
3 of 5 stars reviewed 1 week ago
121Tony123 Grand Prairie, Texas
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74 Reviews from our TripAdvisor Community

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    15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Grand Prairie, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent just one night. There was some type of mixup and it took 20 minutes to check in. They had to verify if the room was available and clean. Room was average until my wife found a roach on the wall in the morning. I paid just as much on other rooms and got much better service and room.

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I believe the hotel is primarily there for refinery workers, so the location is a little out there. The staff more than make up for the extra driving. My family and I were going to Houston and Galveston. So this was about halfway and worked out pretty good. The beds are very comfortable and the indoor pool was nice in... More 

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Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear Tom, Thank you so much for choosing us. I am so happy to hear of the awesome stay. And that your 4th of July festivities went well. This stay would not be possible if it weren't for our front desk and housekeeping staff who take pride in their work. We take the utmost care on our rooms to make... More 

Houston, Texas
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 11, 2015

Try somewhere else. The only reason I have it two stars was because the front desk staff was extremely nice. I checked in and the room smelled like mold. They sprayed with freshener but it didn't help. Then the satellite tv didn't work correctly. I had very few channels. It never was fixed properly. I spoke to a woman who... More 

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Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We are sorry to hear of your unpleasant stay. During the summer, in Houston weather moisture can build up and cause a musty smell in the hallway. We are currently undergoing on treating this, and have our A/C on at all times throughout the day. The ants as mentioned only come when attracted to food and recommend... More 

Travelers are raving about these La Porte hotels

Pasadena, California
1 review
5 of 5 stars Reviewed April 2, 2015

Stay here for visiting family in La Porte and was pleased with the 2 night stay at the hotel. We had ate breakfast both mornings, favorites was waffles and eggs. They have a indoor pool was really nice as it was raining both days so we enjoyed that part. Free Wifi was good speed and was overall a happy camper.... More 

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Samtxa55, General Manager at Quality Inn & Suites, responded to this review

Dear Harold, we're happy to hear that you enjoyed your stay at our facility and can't wait to see you soon in La Porte! Thanks again for your feedback. From, Amit Gupta General Manager Quality Inn and Suites La Porte, Texas 77571 More 

Flaggstaff
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 12, 2015 via mobile

We came for our spring break and enjoyed our stay. The staff was courteous and informational. Our room was very clean and spacious. Housekeeping came every morning and cleaned our room and made out beds while we visited the boardwalk in Kemah. The pool was very clean and the breakfast was very filling. My kids enjoyed the waffles. I'm also... More 

Was this review helpful? Yes 1
Samtxa55, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, its nice to hear that you enjoyed your staff at the hotel and can't wait to see y'all back soon to see the great amusements our area has to offer. Hope you guys had a safe trip back home and hope y'all enjoyed your Spring Break with us. Thanks once again for choosing Quality Inn and Suites of... More 

Arcanum, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 16, 2015

I see other reviewers overnight here prior to cruise vacations. I had an employer book this for me due to location to the job. I can't get out of here fast enough. Room was dirty on arrival, sheets appeared left from previous guest and had stains on them. Do I need to continue after that??? Light bulbs burnt out (no... More 

Was this review helpful? Yes 1
Samtxa55, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, from all our staff here we deeply apologize for the inconvenience you had suffered during your stay. We are currently evaluating all the conditions of our rooms to make sure no one experience what you had. The wifi can get knocked out due to terrible weather conditions so that can happen at anytime anywhere. When it comes to... More 

Orange, California
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 8, 2015

Staff friendly and helpful, available business office with free prints. Great room for the price we paid, but we are choice members, so I think we were upgraded. Breakfast very nice, waffle iron in the shape of Texas . Yes, hotel could use some updating. 15 dollar shuttle to port was a great rate, some disorganization on the transfer but... More 

Was this review helpful? Yes 1
Samtxa55, General Manager at Quality Inn & Suites, responded to this review

Dear Lori, we are pleased to hear you had enjoyed your stay before going on your cruise. We hope to see you soon when going on your next cruise out of Houston. Thanks once again for your feedback and see you soon! Cheers! From, Amit Gupta General Manager Quality Inn and Suites La Porte, Texas 77571 More 

Pine Bluff, Arkansas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 29, 2014

I stayed at the Quality Inn & Suites over the Christmas holiday. My room was very nice with plenty of room and a large comfortable bed. The bathroom/shower was in a small connecting room with plenty of space to move around in. The breakfast area consisted of your standard breakfast fare, scrambled eggs with sausage, making your own waffles in... More 

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Samtxa55, General Manager at Quality Inn & Suites, responded to this review

Dear Phillip, we are happy you overall enjoyed your stay at our facility and glad to hear you will choose us again when traveling back to La Porte. From our staff we do apologize for the condition of the pool during your stay as we were in the process of changing pool servicing companies at that time period. Thank you... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 9, 2014

Called and made a reservation and they charged my card. When I got there, they said no reservations were made so had to book me in again, so charged twice. Manager said the extra payment would come off but never did.she seemed in a hurry. Pillows were terrible. Won't stay there again.

Was this review helpful? Yes
Samtxa55, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, The reason your card was charged 'twiced' was due to the inital 2 day stay you had booked. When notifying the front desk that you only wanted to stay one night and we had changed from our end. The second stay which was already authorized at the time of arrival as explained would be dropped within 2-5... More 

Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

Strong mold and mildew smell in hall and room, caused eyes to burn and sneezing. The 'free' WiFi did not work in the room, had to sit in the hall to access. In 3 days, housekeeping showed up once. I was here on business and will have to launder my clean clothes to get out the mildew smell. Requested correction... More 

Was this review helpful? Yes 1
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