Spent one night at this HI EX. It is about 20 minutes away from the airport and you must call the hotel for pickup. Check-in ok, desk clerk friendly. Was on the 3rd floor, at at this time, this floor is being remodeled. There is dust every where, on the door handles, on the ke card reader etc and there... More

I 'll be harsh here towards other reviewers......I think some expect the Ritz for HI prices. I really believe you have to be realistic about everything in life and some aren't. We called from the airport for the shuttle.....15 minutes later it arrived with smiling staff.....FREE shuttle which saved me a taxi fare....fantastic. 10 mins later arrived at hotel and... More

The staff here is nice BUT otherwise just pretty bad. First off right now (March 2013) they're under MAJOR renovations. The desk staff were happily telling customers checking in about it, talking about how nice its going to be. I'm glad they're happy about it, but hey, I'm here now and the LAST thing I want to see when I... More

My boyfriend and I spent the weekend at this hotel two weeks ago. The staff was friendly, the general manager very helpful, and the nightly price was extremely affordable. The distance to and from the airport, and the airport shuttle was very helpful. With a lot of experiences with hotels world-wide, I would say that this was a very pleasant... More

We stayed at this hotel because of a layover between flights. Rooms around Bush Int'l Airport are outrageously priced, this one was in the lower end and still ran $ 125.00 a night. It is not close to the airport, about a 20 minute ride by Shuttle which they provide. We called from the baggage carousel and had to wait... More

Hotel is dirty and the staff rude. room bathrooms are filthy . pubic hairs all over. musty ,moldy ordors through out the hallways. desperately needs deep cleaning and renovations. also pay close attention to your credit cards transactions. beware!

We have stayed here before. Bed not too bad. Hotel is convenient to get to other areas - you don't have to stay on the feeder or get on the freeway to get anywhere. There is a road out of the parking lot in the back that gets you around to Kingwood Drive. Only problem was the hotel shuttle was... More

We were here for 4 nights with a large group. The rooms were fine, but nothing special. The water in our shower didn't get very hot and the water pressure wasn't great. Pillows were a little lumpy and the mattress was kindof hard. It served its purpose of providing us with a place to sleep.

My family and I recently stayed a week at this facility and had an wonderful experience. The rooms were ready when we checked in, they were nice and clean, and larger than most. The staff from the Manager, Arturo Canales, and Group Sales Manger, Linda Traylor, and the rest of the staff went above and beyond every day to make... More