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Holiday Inn Killeen-Fort Hood

3.0 of 5
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300 E Central Texas Expressway, Killeen, TX 76542
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Holiday Inn Killeen-Fort Hood
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Ranked #3 of 30 Hotels in Killeen
A recent review
4 of 5 stars Reviewed November 2, 2014
Francis V Fayetteville, North Carolina
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136 Reviews from our TripAdvisor Community

Traveler rating
    83
    36
    9
    3
    5
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Killeen-Fort Hood
See the most recent reviews
Fayetteville, North Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 2, 2014

POSITIVE: 1.Give us a big room with two king bed into different location 2.Easy to check in 3.Receptionist is really helpful and well knowledge on her job 4.breakfast is well organize and the food is very i thought its just only a continental but they are serving a full breakfast 5.The gym and pool are well maintained 6.When i got... More 

Was this review helpful? Yes 1
USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 1, 2014

First, eat elsewhere (until necessary changes are made by management). During breakfast today I saw many grumpy faces. One lady was real upset. The poor waitress had to continually apologize. Bless her heart. She seemed lost or overwhelmed. I was embarrassed for her. Having 1 waitress alone is not sufficient for good service. People (myself included) were getting up and... More 

Was this review helpful? Yes 1
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

We appreciate you taking the time to leave us feedback on your dining experience and are very sorry it was not up to standard. Your comments and business are very important to us. We will review your experience with our management team so that they can be fixed right away. I would love the chance to talk with you directly.... More 

1 review
5 of 5 stars Reviewed October 30, 2014 via mobile

I was staying at the holiday inn for work and I just want to say they have excellent customer service. They were nice with the buffet breakfast chole was a sweetheart every day. Curtis would always make sure we got to were we needed to go! I was very satisfied

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Oldbiker49
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 27, 2014

A two week business stay. First the good news: although the hotel is showing its age, it was very clean. Housekeeping staff was efficient, quiet, and thorough. Now the bad news: carpet needs to be replaced. Faded, stained with a blue dye, the carpet in my room was past due for replacement. The hotel still uses below-window air conditioners with... More 

Was this review helpful? Yes 1
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for staying with us for an extended period of time. There is no excuse for the issues you brought to our attention and that we did not fix right away. We are very sorry for your bad experience and appreciate you taking the time to leave feedback so that we can improve. Your comments will definitely be used... More 

Lawton, Oklahoma
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 6, 2014

I recently stayed at the Residence Inn Mariott next door and wish that I would have been able to stay there again because the amenities in this room were not satisfactory at all. They only had a mini fridge and microwave compared to a full size fridge, two burner stove, toaster, dish washer, and plates/silverware at the Residence. The Residence... More 

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave us feedback on your stay with us.I am so sorry they did not calm the group so that you could have a good nights sleep or offer you anything before you checked out. I would love the opportunity to make it right now. I know I cannot change what happened but I... More 

Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed September 11, 2014

The hotel looks to be brand new. My room was very clean and the bed was comfortable with soft sheets. The people working there were also friendly and always saying "Hi!" when I walked by. I will stay here again on my next visit.

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you so much for your comments. I will definitely pass these on to both our housekeeping staff and front desk. We appreciate you staying with us and hope to see you again soon. Best Regards, Jen Huber More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

I have stayed at this hotel several times in the past. It's in a great central location. I will not be making that mistake again. When I was going to check in I informed the desk clerk I would like to pay cash. She told me there would be 150 dollar deposit I would have to make in order to... More 

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave feedback on your experience. I am very sorry that you were not told about the cash deposit when not using a credit card before arriving at the hotel. That definitely should have been explained during the reservation process. I would love the opportunity to talk to you more about your experience. At... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 25, 2014

I stayed at the Holiday Inn in Killeen and was really impressed! My past times in the area offered me hotels that were really sub-par, but this one was fantastic. It was super clean, the rooms were spacious and pretty contemporary. The bath was clean and spacious. Location wise, you're close to a lot of stores and restaurants. The staff... More 

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Dallas, Texas
Top Contributor
155 reviews 155 reviews
88 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 19, 2014

Check in was efficient and fast! Front desk staff are very friendly Nd efficient! Room service was excellent and the food pretty good. Bathroom was clean and well maintained, as was the room. Furniture was in good shape .. This hotel is located amongst a cluster of hotels but parking is adequate. Right off is the highway but a little... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

This was a lovely hotel..the staff (especially Stephanie!)was friendly and understanding (I lost my ENTIRE wallet!) The fact that they allow pets was a real plus for us! This was perfect for our short stay in Killeen! A+!

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