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All 29 Killeen hotels

Holiday Inn Killeen-Fort Hood

3.0 of 5 Hotel   |   300 E Central Texas Expressway, Killeen, TX 76542
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Ranked #8 of 29 Hotels in Killeen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
MatthewBlase
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87 reviews from our community

Traveler rating
    45
    28
    8
    3
    3
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15
12
13
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
41 reviews 41 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok, the hotel isn't bad. Nice amenities Around. Not terribly close to anything though if you're on foot. Kudos them driving you where you need to go in their van. That's very helpful. But....oh my....the Wi-Fi is just not even close to being acceptable. On 3 different devices the signal would not hold nor would it allow any streaming at... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for leaving us feedback on the Internet as we subscribe to the highest possible business Internet from Time Warner Cable and this is very alarming for us. We have opened up a ticket with them to see what the issue is as our scores on our brand survey are very high for this amenity. Any additional information you... More

Kansas City
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is possibly the nicest Holiday Inn anywhere. I have no say in where I stay on business trips, and really wasn't looking forward to this hotel. I have to say I was pleasantly surprised. I don't know when this hotel was updated, but it still looks pretty new, with a bright, airy lobby, and a contemporary-looking bar just... More

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Fayetteville, North Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

POSITIVE: 1.Give us a big room with two king bed into different location 2.Easy to check in 3.Receptionist is really helpful and well knowledge on her job 4.breakfast is well organize and the food is very i thought its just only a continental but they are serving a full breakfast 5.The gym and pool are well maintained 6.When i got... More

Was this review helpful? Yes 1
USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First, eat elsewhere (until necessary changes are made by management). During breakfast today I saw many grumpy faces. One lady was real upset. The poor waitress had to continually apologize. Bless her heart. She seemed lost or overwhelmed. I was embarrassed for her. Having 1 waitress alone is not sufficient for good service. People (myself included) were getting up and... More

Was this review helpful? Yes 1
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

We appreciate you taking the time to leave us feedback on your dining experience and are very sorry it was not up to standard. Your comments and business are very important to us. We will review your experience with our management team so that they can be fixed right away. I would love the chance to talk with you directly.... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I was staying at the holiday inn for work and I just want to say they have excellent customer service. They were nice with the buffet breakfast chole was a sweetheart every day. Curtis would always make sure we got to were we needed to go! I was very satisfied

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Oldbiker49
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A two week business stay. First the good news: although the hotel is showing its age, it was very clean. Housekeeping staff was efficient, quiet, and thorough. Now the bad news: carpet needs to be replaced. Faded, stained with a blue dye, the carpet in my room was past due for replacement. The hotel still uses below-window air conditioners with... More

Was this review helpful? Yes 1
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for staying with us for an extended period of time. There is no excuse for the issues you brought to our attention and that we did not fix right away. We are very sorry for your bad experience and appreciate you taking the time to leave feedback so that we can improve. Your comments will definitely be used... More

Lawton, Oklahoma
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 6, 2014

I recently stayed at the Residence Inn Mariott next door and wish that I would have been able to stay there again because the amenities in this room were not satisfactory at all. They only had a mini fridge and microwave compared to a full size fridge, two burner stove, toaster, dish washer, and plates/silverware at the Residence. The Residence... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave us feedback on your stay with us.I am so sorry they did not calm the group so that you could have a good nights sleep or offer you anything before you checked out. I would love the opportunity to make it right now. I know I cannot change what happened but I... More

Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed September 11, 2014

The hotel looks to be brand new. My room was very clean and the bed was comfortable with soft sheets. The people working there were also friendly and always saying "Hi!" when I walked by. I will stay here again on my next visit.

Was this review helpful? Yes
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you so much for your comments. I will definitely pass these on to both our housekeeping staff and front desk. We appreciate you staying with us and hope to see you again soon. Best Regards, Jen Huber More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

I have stayed at this hotel several times in the past. It's in a great central location. I will not be making that mistake again. When I was going to check in I informed the desk clerk I would like to pay cash. She told me there would be 150 dollar deposit I would have to make in order to... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave feedback on your experience. I am very sorry that you were not told about the cash deposit when not using a credit card before arriving at the hotel. That definitely should have been explained during the reservation process. I would love the opportunity to talk to you more about your experience. At... More

London, United Kingdom
Contributor
18 reviews 18 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 25, 2014

I stayed at the Holiday Inn in Killeen and was really impressed! My past times in the area offered me hotels that were really sub-par, but this one was fantastic. It was super clean, the rooms were spacious and pretty contemporary. The bath was clean and spacious. Location wise, you're close to a lot of stores and restaurants. The staff... More

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Additional Information about Holiday Inn Killeen-Fort Hood

Address: 300 E Central Texas Expressway, Killeen, TX 76542
Phone Number:
Location: United States > Texas > Killeen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Killeen-Fort Hood 3*
Number of rooms: 99
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Also Known As:
Holiday Inn Killeen-Fort Hood Hotel Killeen
Killeen Holiday Inn

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