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All 29 Killeen hotels

Holiday Inn Killeen-Fort Hood

3.0 of 5 Hotel   |   300 E Central Texas Expressway, Killeen, TX 76542
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Ranked #7 of 29 Hotels in Killeen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Curtis_Yeager Lawton, Oklahoma
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82 reviews from our community

Traveler rating
    44
    26
    6
    4
    2
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14
12
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Missouri
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Checked in on the 16th evening, the dark complexion Front Desk Staff while checking me in, her breathe was smelling like alcohol. Not acceptable for a hotel like Holiday Inn, and business. I will not be staying here anymore. Every guest is important, make it count. Please do not reply or apologize.

Was this review helpful? Yes 2
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

We are so sorry you had a bad experience at our hotel. We take your comments very seriously and are completing a full investigation. We appreciate you taking the time to bring it to our attention. We would love the opportunity to talk with you more about it. I know you did not want an apology but you are right.... More

Lawton, Oklahoma
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Residence Inn Mariott next door and wish that I would have been able to stay there again because the amenities in this room were not satisfactory at all. They only had a mini fridge and microwave compared to a full size fridge, two burner stove, toaster, dish washer, and plates/silverware at the Residence. The Residence... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave us feedback on your stay with us.I am so sorry they did not calm the group so that you could have a good nights sleep or offer you anything before you checked out. I would love the opportunity to make it right now. I know I cannot change what happened but I... More

Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed September 11, 2014

The hotel looks to be brand new. My room was very clean and the bed was comfortable with soft sheets. The people working there were also friendly and always saying "Hi!" when I walked by. I will stay here again on my next visit.

Was this review helpful? Yes
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you so much for your comments. I will definitely pass these on to both our housekeeping staff and front desk. We appreciate you staying with us and hope to see you again soon. Best Regards, Jen Huber More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 28, 2014

I have stayed at this hotel several times in the past. It's in a great central location. I will not be making that mistake again. When I was going to check in I informed the desk clerk I would like to pay cash. She told me there would be 150 dollar deposit I would have to make in order to... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you for taking the time to leave feedback on your experience. I am very sorry that you were not told about the cash deposit when not using a credit card before arriving at the hotel. That definitely should have been explained during the reservation process. I would love the opportunity to talk to you more about your experience. At... More

London, United Kingdom
Contributor
18 reviews 18 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 25, 2014

I stayed at the Holiday Inn in Killeen and was really impressed! My past times in the area offered me hotels that were really sub-par, but this one was fantastic. It was super clean, the rooms were spacious and pretty contemporary. The bath was clean and spacious. Location wise, you're close to a lot of stores and restaurants. The staff... More

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Dallas, Texas
Top Contributor
134 reviews 134 reviews
77 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 19, 2014

Check in was efficient and fast! Front desk staff are very friendly Nd efficient! Room service was excellent and the food pretty good. Bathroom was clean and well maintained, as was the room. Furniture was in good shape .. This hotel is located amongst a cluster of hotels but parking is adequate. Right off is the highway but a little... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

This was a lovely hotel..the staff (especially Stephanie!)was friendly and understanding (I lost my ENTIRE wallet!) The fact that they allow pets was a real plus for us! This was perfect for our short stay in Killeen! A+!

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Point Pleasant, West Virginia
Contributor
20 reviews 20 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 25, 2014

We stayed at this hotel in June. Hotel grounds and lobby were nice. The room was average at best. Carpet was stained and room was well used. We were only there for one night, so we made the best of the situation. The pool area was nice and had cabana rooms available for use. I stay in many HI properties... More

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Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

We appreciate you taking the time to leave us feedback on your stay with us. I am sorry that your stay was only average. We have a new management team that is addressing the issues you mentioned. I sincerely hope the next time you are in town you will reach out to me directly to make your reservation and we... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

I traveled to Killeen to pick up my son. Our room was clean. The bathroom was small and not as clean as I thought it should be. The carpet was VERY stained and looked filthy. I did not want to walk on it barefoot. I tend to prefer a little softer matress so I woke up with a very sore... More

Was this review helpful? Yes
Jen M, Director of Sales at Holiday Inn Killeen-Fort Hood, responded to this review

Thank you so much for staying with us and taking the time to leave us feedback on your stay. It is because of your feedback that we can ensure continuous improvement at the hotel. I am so sorry your room carpet was not up to standard. We have a new management team that is addressing this issue right away. Thank... More

Meridianville, Alabama
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

Love this Holiday Inn! Pros:This Holiday Inn is newer and is nice and clean. The room even smelled GOOD when we walked in. Usually it smells old or there's no smell at all so this was a surprise! :) The rooms are spacious, the beds are comfy, had everything we needed in the room (microwave, frig, iron, hairdryer, etc), the... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Killeen-Fort Hood

Address: 300 E Central Texas Expressway, Killeen, TX 76542
Phone Number:
Location: United States > Texas > Killeen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Killeen-Fort Hood 3*
Number of rooms: 99
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Also Known As:
Holiday Inn Killeen-Fort Hood Hotel Killeen
Killeen Holiday Inn
Hotel Style
#5 Business Hotel in Killeen

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