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All 28 Killeen hotels

Shilo Inn Suites - Killeen

3.5 of 5 Hotel   |   3701 South WS Young Drive, Killeen, TX 76549
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Ranked #4 of 28 hotels in Killeen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
SANDRAWR2 Beaumont, Texas
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176 people have reviewed this hotel

Traveler rating
    120
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    13
    6
    8
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59
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We made reservations with the hotel 6 months in advance and confirmed with the hotel when the group of us would be showing up at the hotel. When we showed up we were told that only two of the rooms were ready and the rest would be ready around 4:00, no problem. The last of our group finally received their... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear N202Fish, Thank you for your review and for being a valued Shilo guest. I sincerely apologize for your experience and for our failure to meet your expectations. Please be assured that your concerns have been addressed with management and staff. I sincerely hope that you will give us a future opportunity to earn your confidence. Sincerely, G. Sorrels-Regional Director... More

Beaumont, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for a Veterans meeting. The staff was amazing to work with and hotel was SUPER clean and comfortable. The staff went above & beyond to make our Veterans feel welcome and showed their appreciation for their service. Thanks Shilo staff for making my stay in Killeen enjoyable!! I might add this was after the shooting at Ft Hood,... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear SANDRAWR2, Thank you for your review and for being a valued Shilo guest. I appreciate your comments and have shared them with the Killeen team. We look forward to your next stay with us and anxiously await your return. Sincerely, G. Sorrels-Regional Director of Operations More

Chesapeake, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a month and enjoyed my stay. The bar staff was outstanding and always served with a smile. Michelle, Courtney, Patricia and Tim were AWESOME! Great food at the restaurant and great service at the bar. I really enjoyed my time.

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear Frank W, Thank you for your review and for being a valued Shilo guest. Your comments regarding “Great Service” have been passed along to the outstanding employees you mention. Thank you for choosing Shilo Inns and we look forward to serving you again in the future. Sincerely, G. Sorrels-Regional Director of Operations More

Killeen, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 7, 2014

Was looking forward to the outdoor jacuzzi , and relaxing Room, I wanted to make sure I got what I wanted so booked using the "official" website paid more than if I booked through Hotwire or Travelocity. When I arrived they gave us the wrong room and said the kings were booked. We still stayed we had already driven hours... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear R O, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that we failed to meet your expectations and for the inconvenience you experienced. Please accept my sincere apology and confirmation that I am committed to regaining your confidence. Please contact me at your earliest opportunity so that I may offer a resolution.... More

Kempner, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2014

My husband and I decided to get away and enjoy a special night out for Valentine's Day. When we arrived at the hotel, there was a lobby full of people, the front desk ladies took forever checking in people. When I get to the counter there was no apology for the long wait time. I asked her why it was... More

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ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear Sandy T, It is with sincerest apology this happen while attempting to be a guest of ours. No excuse for any of it. I would like to please speak with you? Sincerely, N. Anderson More

Copperas Cove, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 19, 2014

I had a special valentines planned for my girlfriend. The lady at the front desk was rude and didn't know what she was doing. She first gave me a room that was already given to someone else. Then I came back down stairs to get another room and had to wait forever again. Then when I got to the front... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear Jack S, I am so sorry we spoiled what you had planned; this was not our intentions. I would like to have an opportunity to make it right, although what happen cannot be undone. I would like the chance to make it up to you, please contact me directly. Kind Regards, N. Anderson More

Alexandria, Louisiana
2 reviews
5 of 5 stars Reviewed January 23, 2014

The Shilo Inn was pleasantly well above everything I expected. Beautiful hotel, with a big breakfast, amazing pool, and quality service. Big, beautiful rooms and several amenities. I would definitely stay here again, and plan to. The attached Mark Restaurant is a huge bonus!

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear Stacy H, We appreciate your time in sharing your feedback. Thank you being our guest; we hope to see you again soon. More

Killeen, Texas
2 reviews
5 of 5 stars Reviewed January 21, 2014

I stayed here for my brother's wedding and it was so special! The rooms were so big and comfortable and they were perfect for visiting with other family that had come to the wedding with the kitchen facilities in the rooms and the staff was so helpful. Brandon and Jasmin at the front desk helped us to early check in... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear ANicoleS2014, Thank you kindly for sharing your stay experience with us. We appreciate you being our guest and look forward to your visit again soon. More

Tyler, Texas
1 review
5 of 5 stars Reviewed January 14, 2014

I was here for my grandson's wedding and was so impressed with the wonderful atmosphere and cleanliness of the hotel. The room was unbelievable! Very nice accomodations and I slept better than I have in months! It was a great place for the wedding and so nice to have the reception just down the hall. The rooms for the wedding... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Killeen, responded to this review

Dear Ann W, We appreciate your time in sharing your stay experience with us. Hope you will be back soon! Sincerely, N. Anderson General Manager More

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Additional Information about Shilo Inn Suites - Killeen

Also Known As:
Shilo Hotel
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn
Address: 3701 South WS Young Drive, Killeen, TX 76549
Phone Number:
Location: United States > Texas > Killeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Killeen
#4 Business Hotel in Killeen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shilo Inn Suites - Killeen 3.5*
Official Description (provided by the hotel):
When your travels take you to Central Texas, be sure to stay at the full service Shilo Inn Suites Hotel, our newest crown jewel. Catering to Killeen’s business travelers, Ft. Hood military personnel, and vacationers alike, the 160 deluxe and 82 kitchen suites hotel offers 7,000 sq ft of meeting space, and is conveniently located adjacent to the Civic and Conference Center. Children 12 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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