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Shilo Inn Suites Hotel - Killeen

Certificate of Excellence
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3701 South WS Young Drive, Killeen, TX 76549
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Shilo Inn Suites Hotel - Killeen
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Shilo Inn Suites Hotel - Killeen
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263 reviews from our community

Traveler rating
    179
    44
    18
    10
    12
See reviews for
88
27
11
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (85)
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Becker, MN
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time we walked through the front doors, our time her was great! First and of course most important, this place is clean! The front desk people were polite and helpful. We were coming down to Fort Hood for my daughter's homecoming from Afghanistan and anyone who has experience with the Army knows things get changed, so we ended... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Loved my stay there. The staff was excellent and the rooms were clean and orderly. It was also very centrally located near the mall. We traveled with a basketballbteam. There was one incident where an airconditioner malfunctioned but the staff quickly accomidated , fixed it and moved the players into another room.

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New Orleans, Louisiana
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay here. Was comfortable room and clean. the indoor pool was a nice plus and the breakfast was good too. Wifi wasn't too great though so if have a lot of work to do I wouldn't count on the wifi in the hotel.

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Copperas Cove, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is the best in its category. As soon as you walk through the lobby, you feel like you're in a 5 star hotel. It's very clean and I'm very meticulous. I look at door knobs, light fixtures etc. You know they are cleaning the whole room if they clean those items. The bedding was top of the line... More 

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Bartlesville, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago

The Shilo Inn and Suites in Killeen provides excellent service, well maintained and quality rooms. The hot breakfast was a nice start to the day. Our receptionist, Brittney Haynes, was friendly and efficient. I look forward to staying here again.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Recently stayed at the Shilo Inn and had a great time. Brittney at the front desk was super nice and professional. Looking forward to staying there again in the future. Only recommendation would be to update the televisions.

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ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for telling me about Brittney’s super service. I am sorry the TV was sub-par. We have started to upgrade the TVs. On your next visit, please let us know you would like on of the rooms with the better TV and we will do our best to help you. Thanks again. Sincerely, R. Wood – General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Shilo is a very nice hotel to begin with but when I was stranded last month due to poor weather related flight cancellations, the hotel staff went beyond the call of duty. For example, Brittney, a receptionist at the front desk gave me her coupon for a free haircut at J.C Penney. The complimentary shuttle drove me to the mall... More 

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ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for being a valued Shilo guest. I was unaware of Brittney’s “WOW!” service until you wrote about it. She truly exemplifies the Shilo standard of service. Please come back again. Sincerely, R. Wood – General Manager More 

Top Contributor
153 reviews 153 reviews
41 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What an great hotel. Clean new and my king suite was one of the nicest I have stayed at for more than triple the cost. Food downstairs is also number one in town for food! 2 free drinks at check in. 2 sinks and both outside the bath. Mini kitchen was nice also. So much room for a biz traveler... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for informing me about the hot water issue. I will have maintenance fix that immediately. I appreciate you pointing all the great features and amenities Shilo Inn has to offer. I am sure you will have plenty of hot water on your next visit. Sincerely, R. Wood – General Manager More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Shilo Inn is my hotel of choice while my son is stationed at Ft. Hood. The property is well maintained and attractive and the staff members are great! My last visit was filled with date changes as my son's return date kept shifting. The hotel didn't miss a beat and allayed any concerns I had about availability at the property.... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you and your son for your service and sacrifice for our country. Trina will be glad to hear that she made such a positive influence on your stay. I hope we will see you frequently while your son is stationed here, at Ft. Hood. Sincerely, R. Wood – General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Back in January, myself and a couple of my girlfriends booked a double queen executive suite for a weekend away for my 21st birthday! We had an amazing time in town and really appreciated the customer service and complimentary shuttle back from the bar that next morning at 3am. Truly a treat! The manager Danielle seemed so sweet and fun... More 

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