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All 29 Killeen hotels

Shilo Inn Suites Hotel - Killeen

3.5 of 5 Hotel   |   3701 South WS Young Drive, Killeen, TX 76549
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Ranked #5 of 29 Hotels in Killeen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
proudarmywifeandmama Colorado Springs, Colorado
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219 reviews from our community

Traveler rating
    145
    36
    17
    10
    11
See reviews for
70
25
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69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

There was no room on post so my husband chose Shiloh. I was nervous because I have not heard of this chain. Beautiful lobby. The staff was very accommodating. We were not given a joining rooms and they fixed it. We have 7 children and we know we can be a handful. The breakfast was nice and service friendly. I'm... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for writing such a great review. I am glad we met your cleanliness and friendliness expectations. It’s also a good thing the laptop is back safely where it belongs. The ventilation system in the Cigar Bar has been repaired so you won’t have to smell cigars anywhere in our hotel. We look forward to your future stays with... More

1 review
5 of 5 stars Reviewed August 7, 2014 via mobile

I want to give a special thanks to Katrina Woods, at the Shilo Inn in Killeen Texas it was the best service I have ever received and such a wonderful establishment.The whole team was excellent from the moment you enter the doors until checkout the rooms were very clean and the turn down service was remarkable. I was at the... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for being a valued Shilo guest. I am glad you had such a fantastic stay with us. I will share your comments with Katrina and Housekeeping. If your travels bring you back to Killeen we hope to see you her. Sincerely, R. Wood – General Manager More

Austin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014 via mobile

I made my reservation online. I had a a couple questions so I called them the girl who answer didn't know the answers to my questions which was fine she was professional about it she got my answers really fast her attitude was great! She made me feel welcomed & I wasn't even there yet! HOWEVER! The next day when... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

I am sorry your stay got off to such a rocky start, but glad we rebounded quickly to make your stay enjoyable. Your review shows how the little things can make or break a guest’s perception of their stay. I look forward to your next visit and I am confident that we will have smoothed out some of the rough... More

1 review
5 of 5 stars Reviewed August 3, 2014

I had a really good time here. The restaurant staff was great and very knowledgeable and let me know certain thins that are not told usually. For instance the waitress told me I might want the dressing on the side for my burger. She was right I didnt like it, but the burger was awesome. Bar was great and Dominique... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your review. I am happy you had such a pleasant experience at the restaurant; Chanelle and Dominique are two friendly servers at The Mark. We anticipate your next visit to Shilo and The Mark. Sincerely, R. Wood – General Manager More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

I didnt actually stay at this hotel. However I was calling to make a reservation and get info on the pet policy of the hotel. The person who answered the phone (Mike i beleive was his name) told me that there was a NON REFUNDABLE pet fee of $75.00 that we would have to pay reguardless of damage...I proceeded to... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your comments. I am sorry you were treated so badly on the phone. I will work with my reservation staff to make sure nothing like this ever happens again. I hope you will give us another chance in the future. Again, I am very sorry. Sincerely, R. Wood – General Manager More

Texas city
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

Alvin makes better coffee than Starbucks ... Rita and Sharon gave us the best customer service ever.. It's nice to come to Killeen and feel safe In your hotel. We will be staying here again..the maid service was excellent, very peaceful stay, Restaurant is a little pricy for a family of 6, Plenty of room for whole family , Great... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for such a great review. We are glad you enjoyed all the amenities we have to offer, especially our wonderful staff. We hope you and your family will return many times in the future. Sincerely, R. Wood – General Manager More

1 review
5 of 5 stars Reviewed July 25, 2014

Our stay at the this location was excellent. We were pleased with our room as well as the staff. We decided to have dinner and chef Victoria made an excellent dinner for two. Our waitress Channel was informative and attentive to our needs. We will most certainly visit this location again.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for recognizing Victoria and Chanelle. Both are very good at making our guests feel welcome and unique. I hope you will return to see us many more times for your special occasions. Sincerely, R. Wood – General Manager More

Dallas, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel is aging and needs updating. It has nice rooms but they new bedding. The mattress was old and sagging badly in need of replacement. Cheap amenities. I have stayed here for years and it is going downhill. The owners need badly to spend some money on the place. Things are wearing out. Breakfast was fair. Attendant did not... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking your time to give us this review. I am sorry your stay wasn’t as good as it could have been. My staff and I are working to make improvements in the areas you mentioned. Please return and check our progress. Sincerely, R. Wood – General Manager. More

Woodbridge, Virginia
2 reviews
3 of 5 stars Reviewed July 14, 2014

Katrina at the front desk has made our stay more pleasant than it otherwise would have been, she is very focused on customer service. The lady that serves breakfast is delightful. I haven't found housekeeping to be very thorough, however.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks for letting us know about the great job Katrina did in explaining the Shilo experience for you. We look forward to your niece’s birthday in the fall. Please let us know if there is anything else we can do for you. Sincerely, R. Wood – General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014 via mobile

I'm not sure about others but I will def say that the amenities, the room, and just the over all experience has been delightful. I have tried everything from their restaurant, bar and all the way to the laundry room. It has been an ideal experience and truly one that I will have again and again just as a small... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

I am glad we exceeded your expectations. It was my pleasure to escort your family to “The Mark” restaurant. I hope you will return frequently to experience our “Affordable Excellence.” Sincerely, R. Wood General Manager More

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Additional Information about Shilo Inn Suites Hotel - Killeen

Address: 3701 South WS Young Drive, Killeen, TX 76549
Phone Number:
Location: United States > Texas > Killeen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Shilo Inn Suites Hotel - Killeen 3.5*
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Also Known As:
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn

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