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Shilo Inn Suites Hotel - Killeen

Certificate of Excellence
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3701 South WS Young Drive, Killeen, TX 76549
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Shilo Inn Suites Hotel - Killeen
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296 Reviews from our TripAdvisor Community

Traveler rating
    203
    49
    19
    12
    13
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106
29
13
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (296)
  • Mar-May only
    (118)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (59)
All months
1 review
5 of 5 stars Reviewed 1 week ago NEW

This morning I had a very pleasant conversation with one of the Hotel associates at Shilo Inn Suites Hotel 3701 South WS Young Drive, Killeen, TX 76549. The very friendly young lady by the name of Kitty ensured my wife and I would enjoy our breakfast. She surely has a general concern for the residents of this facility’s well-being.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for being a valued Shilo guest. I am happy that Kitty made your morning(s) extra special. She has an incredible “servant’s heart” and genuinely enjoys her morning talks with our guests. I hope you will return to see us again when your travels permit. Sincerely, R. Wood – General Manager More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Complimentary breakfast with kitty was just terrific she makes the best coffee The inn has indoor pool indoor and out door hottubs and the restaurant must be a secret for this town the steaks were better than steakhouse chains. but the highlight was Kitty with the complimentary breakfast

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking a moment to publicly thank Kitty. She is certainly one of the guests’ favorites. Fresh coffee, handmade lattes and a big smile are a fantastic start to any day. I am glad you enjoyed your steak sinner, too. Please come back and see us again. Sincerely, R. Wood – General Manager More 

Greenville, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Pros: The rooms are nice and spacious. The facility is nice and clean. It's in close proximity to Walmart, the mall, Lowes, restaurants, convention center, and other shopping places. A nice continental breakfast selection. It also has a restaurant connected to it. Cons: We stayed on the first floor and could hear the occupants walking while the floors sounded like... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your honest feedback. I am sorry your bed was not as comfortable as you wished. Please ask for me when you visit next, and I will do my utmost to assure your satisfaction. I am glad you enjoyed the Deluxe Continental Breakfast. Please come back and see us again. Sincerely, R. Wood – General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

The banquet staff was awesome! Shannon did an awesome job in helping to plan our annual band banquet!! Everything was exactly as we had planned. The staff was professional and extremely accommodating. Matt and the servers did an excellent job with our dining needs. The food was delivered hot and on time to our tables. This is a great place... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the kind review. Our Banquet staff are truly outstanding, from the planning to the execution, the whole team comes together to create a memorable experience. I look forward to your next event. Sincerely, R. Wood – General Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We were less than impressed. we just spent a night in the Killeen hotel and had a very poor experience. When we checked in the system was down, which is ok, no one's fault, but then we were sent to 3 different rooms that either already had people or hadn't been cleaned before they went and checked the next room... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

I am sorry you visit was not satisfactory. I am working with my staff to address the issues you raise about being unprepared when our computer system goes down. I hope you will return to our hotel and give us the opportunity to get things right. Again, I apologize for your stressful experience. Sincerely, R. Wood – General Manager More 

Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I had the first time experience of landing in a military town. Usually when I cruise in and out of them I notice that their not of the snazzy types of towns. Their towns with dedicated people, hardworking and mostly young and kinda have a drifters feel. I was reluctant to stay. I always stay in a hotel with a... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the great review. I am glad you found our hidden gem in Killeen. Please come back whenever you are in town. I like the pun! Sincerely, R. Wood – General Manager More 

Decatur
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I cannot begin to tell you how great our stay was. I was given a card with names to put on here and cannot find it now but I'll do my best. Ms. Cathy and ALL the front desk help were awesome and so helpful. Ms. kitty and Latanya ( Hope I spelled that right ) in the mornings for... More 

Was this review helpful? Yes
Birmingham, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

The stay was nice. The place was immaculate. The beds was huge and comfortable. Oh and the room was huge also. The staff was helpful and very polite. This hotel is pet friendly. Banquet rooms and restaurant is onsite. Okay breakfast, but it also has an option for espresso.

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Kansas City, Kansas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I've stayed here multiple times and it's always great. Clean rooms, great people and conveniently located to Ft Hood. Kaitlyn does a phenomenal job at the front desk. Highly recommended to anyone, business or leisure travel.

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cannot say enough good things about the front desk staff--so helpful, friendly, and accommodating. Rooms were comfortable and clean. The hotel was almost completely full the weekend we were there but we still felt well taken care of. The pool was great and much enjoyed by our grandkids. The hotel was easy to find and close to restaurants, shopping, and... More 

Was this review helpful? Yes
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