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Shilo Inn Suites Hotel - Killeen

Certificate of Excellence
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3701 South WS Young Drive, Killeen, TX 76549
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Shilo Inn Suites Hotel - Killeen
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Shilo Inn Suites Hotel - Killeen
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306 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (118)
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Baton Rouge, Louisiana, United States
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for three days while visiting Fort Hood, Our room was clean and modern, breakfast was good, wifi worked well. Most remarkable was the staff. Stephanie did a great job of working with us when we had a security problem with a credit card. Mr Donald seemed to be a mind-reader for anything that we... More 

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Bryan, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great experience. Facilities were very nice and clean. Hotel staff was very nice and accommodating. The front desk young lady named Alexis, was as good as any I have every had and I have stayed all over the US. Her personality and assistance in anything asked of her were very professional, friendly and done with a smile. My contact and... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Our family enjoyed our stay for vacation here. We have stayed at other hotels in the area and we enjoyed this one the best. We definetly will be staying here the next time we go. Very spacious and clean room and very friendly staff. We did have to call about the people in the room above us about 11 PM... More 

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ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your review. I am glad to hear our rooms and staff delighted you. I will work with my staff to be more diligent when dealing with noise complaints. I appreciate your understanding. I look forward to many return visits from your family. Sincerely, R. Wood – General Manager More 

Irving, Texas
1 review
5 of 5 stars Reviewed 1 week ago

If your in Killeen stay Shilo - I was checked in by Stephanie with the front desk who was so polite and efficient - Isaiah also was polite and offered us assistance with luggage - Pros of the hotel : 24 hr pool, nice clean large suite, good customer service, free drink upon arrival, full restaurant, and helpful friendly staff... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I had an extravagant stay thanks to Yadira Mota and Gabby Burks they really over achieved my customer service expectations. Definitely recommend anyone in Killeen to stop by and check this suite out. It will be of pleasure to you.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the great review! Yadi is a guest favorite and she is training Gabby to be a superb Front Desk Attendant. Please come back and see us when your travels bring you back to Killeen. Sincerely, R. Wood, General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Shilo is one of the greatest hotel I have stayed in awhile.. The customer service is great. Yadi, gabby, Alexis, and Isaih help out a lot.. Room is great and so is the morning breakfast. The pool is great and the whole staffing is friendly.

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ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for recognizing the superlative service you received from our staff. I am glad your room, breakfast and all the amenities exceeded your expectations. Please visit us again. Sincerely, R. Wood – General Manager More 

Pflugerville, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Shilo Inn is a location that is worth driving off of I-35 just to get the best rest and take a freeway break. Brittney Alexis at the front desk with Kitty Woolverton manning a superb breakfast and a Carmel Latte double shot of caffeine each morning. I wish I knew the staff that made up our room, they made our... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the glowing review. I am especially grateful that you noted the housekeeping staff and their wonderful job. They are the unsung heroes of any hotel. I will share your comments with all the staff members you mentioned. Please come back, soon. Sincerely, R. Wood – General Manager More 

Denver
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed one night and it was enough. Waliking in the front lobby was trashed. Garbage everywhere. Front desk personnel were rude beyond words....then one elevator was working with a sold out hotel you would expect a working elevator...then our room was like ugh....who puts the bathroom sink and mirrors next to the door and the tub and bathroom in a... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking the time to share your experience with me. I am very sorry that Front Desk personnel were unkind to you. I assure you this is not how we do things. Please come back and ask for me. I will make sure we have addressed all your service concerns. I appreciate your business and want to earn... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My Family and I arrived at the Hotel late Friday from a LONG Drive from South Carolina I had three rooms reserved two were ready but one wasn't. The front desk SUPER WOMAN Stephaine Williams went above and beyond to make the impossible happen . I would like to recognize all the staff for making my stay feel like I... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the wonderful review. I am proud of the Front desk staff for taking such great care of your family. I will share your cleanliness comments with our Housekeeping staff. They will be glad their hard work is appreciated by our guests. Please come back when your travels bring you to Killeen. Sincerely, R. Wood – General Manager More 

New York City, New York
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Great curb appeal, rooms are nice. I checked in on Thurs, 2 pm Fri I was asked if i needed service, no service offered on Sat trash was in my room when I returned/kids jumping off beds loud noise midn

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for telling me about your experience. I am sorry that Housekeeping missed your room on Saturday. I will discuss this with my Executive Housekeeper. Please come back when your travels bring you to Killeen and allow us the opportunity to get it right. Thank you for being a valued Shilo guest. Sincerely, R. Wood – General Manager. More 

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