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Shilo Inn Suites Hotel - Killeen

Certificate of Excellence
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3701 South WS Young Drive, Killeen, TX 76549
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1 room 1 guest
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Shilo Inn Suites Hotel - Killeen
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342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
  • All months
    (342)
  • Mar-May only
    (118)
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    (59)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

My family and I are staying here for a few days before we PCS to Hawaii and so far everything has been great! Our room is very clean and smells good. We just ate at the restaurant downstairs and it was very good! Alexis at the front desk is very polite and sweet! She helped us out a lot!!!! So... More 

Was this review helpful? Yes
Las Cruces, New Mexico
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the third time that I have been to Killeen. The first two times I wanted to Stay at Shilo Inn, but stayed on points at another hotel. This time I decided that my husband and myself would stay at Shilo Inns. I was happy that I did Stephanie at the front desk met us with a genuine smile... More 

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Tacoma, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in this hotel while in Killeen for a wedding in July. The staff were so friendly (especially Jessica Andrew) and engaged in conversation whenever we were in the lobby or breakfast area. They gave great advise for dining options in the area. Very clean and spacious rooms! Breakfast was great and the lattes were perfect.... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking the time to share your experience with me. I am glad that Jessica made your stay memorable. Next time you stay with us, give our fine restaurant a try. You will be very pleasantly surprised. Come back soon. Sincerely, R. Wood – General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was an excellent hotel with very courteous and friendly staff, who made us feel very welcomed and appreciated. From the wonderful ladies at the breakfast room (which by the way offered a superb breakfast) to those at the front desk, they were always happy to help and offer assistance. In particular Yadi, Mikki and Rita were outstanding! This hotel... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the excellent review. I appreciate you telling me about the superb service you were treated to from Nikki, Yadi and Rita. Thanks for recognizing the great job our housekeeping staff does to make your stay better. Please come back and bring Coco, too. Sincerely, R. Wood – General Manager More 

Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a very early Wednesday 8\12\2015 (0430) flight from Augusta, GA to Killeen, TX, We come to help our son and his wife. Son was being deployment again and his wife was moving back to GA. We had no reservation. Stephanie was a pretty,smiling,friendly face to see. We don't know what day (Saturday,Sunday or Monday for deployment). Stephanie was so... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks for the amazing review. It is our honor and pleasure to serve those who serve our country and their families. I am happy that Stephanie provided wonderful Shilo service and that you were able to enjoy “Affordable Excellence” while preparing for another deployment. Please come back to stay when your son returns from deployment. Sincerely, R. Wood – General... More 

Killeen, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

In July 2015, my organization used the Shilo as our Host hotel. From the moment; I sat down with Nikki Hampton, I knew we had chosen the right location for our guest. Her wonderful personality and genuine kind heartedness is beyond reproach. Nikki is definitely an assest to the entire Shilo staff.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the kind review. I am glad that Nikki made such a great impression on you and made your stay so much better. She is a big plus for our Sales staff. Please think of Shilo Inn when you plan your next event. Sincerely, R. Wood – General Manager More 

Grafenwöhr, Bayern, Germany
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Kitty is an awesome woman! She always has a smile on, ready to greet customers, and her over all personality is just so heartwarming. She's on her toes, constantly refilling everything, ensures that everyone in the restaurant is taken care of. I look forward to seeing her at breakfast every morning 😊 She's simply just amazing! Thank for brightening our... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks you for pointing out the great service you received from our barista, Kitty. She is a guest favorite and makes everyone’s mornings just a little brighter with her smile. Please visit us again and have a cappuccino or espresso with Ms. Kitty. Sincerely, R. Wood – General Manager. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After being spoiled by the quality of rooms we get via our church's retreats, we are rather picky about where we stay (especially as we don't have 5 star money to spend) so we were QUITE pleased with this hotel! Everything from check-in to check-out was 5 star as far as I am concerned. The breakfast choices were great and... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your 5-star review. I am happy you were so pleased with our “Affordable Excellence”, our Deluxe Continental breakfast and our award-winning restaurant. Please come back whenever you are in Killeen. Sincerely, R. Wood – General Manager. More 

Williamstown, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

In July 2015, my family and I were in Killeen to attend a wedding and stayed at the Shilo Inn. Right from the start Alexis and Gabby showed great customer service, very professional and detailed explaining all the amenities the hotel had to offer. The food and drinks, were delicious; our room was clean and spacious loved the full kitchenette.... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Dear Belinda W., Thank you for your nice review. I am glad that Gabby and Alexis got your stay off to a great start. I am sorry that the TV and Wi-Fi did not meet your expectations; we are changing providers and that should be fixed soon. Please come back and see us on your next vacation to Central Texas.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stephanie is amazing! I came to visit my fiance over a month ago and Stephanie was so sweet!! I just came back to visit again and Stephanie was here when i checked in. She remebered who i was, my wedding coming up and everything!!! She is amazing!!!! We had one night of the conference room under us that was rented... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for sharing Stephanie’s outstanding service with me. Special thanks for recognizing the housekeepers and the wonderful job they do. I’m glad we were able to make you and your dog comfortable on your visit. Congratulations on your upcoming wedding. I hope you and your future spouse will stay with us frequently. Sincerely, R. Wood – General Manager More 

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