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Shilo Inn Suites Hotel - Killeen

Certificate of Excellence
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3701 South WS Young Drive, Killeen, TX 76549
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Shilo Inn Suites Hotel - Killeen
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Shilo Inn Suites Hotel - Killeen
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278 reviews from our community

Traveler rating
    192
    45
    19
    10
    12
See reviews for
96
29
12
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (100)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (59)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have never been so well taken care of (family and friends included) as I was by BRIAN! This sweet man put up with all of my most obnoxious requests to the point that I genuinely wanted to know what I could do for him. I have never experienced service ANY WHERE like the service, kindness, and hospitality he extended... More 

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We took a trip to Killeen to visit our son at Fort Hood. The Shilo Inn was a very pleasant surprise and completely beyond our expectations. We have traveled quite a bit and I must say the Shilo Inn has been our best stay ever. I couldn't get over the quietness especially at night. The room was very clean, comfortable... More 

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Killeen, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We held our Diocesan Council of Catholic Women Convention there the past two days. I was in charge of registration and heard only great comments regarding the convention, the hotel, the convenience and the great hospitality of the staff. Everything was according to our requests. When things came up that we needed and did not previously ask for, the staff... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent Place to Stay!!! We enjoyed our stay at Shilo Inn Suites Hotel; the total-around value was excellent. Our suite was very clean and spacious with nice bed and full kitchen. We also enjoyed our complimentary drinks at the Bar/Lounge. Need to mention that we had a little inconvenient with the guest staying right above our room, but It was... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I reserved catering, suites and conference room with the Shilo in Killeen, Tx to accommodate family and friends paying final respects to my father who passed away recently. From the moment I met Rita Huls every worry I had with regard to making arrangements for our needs was met with the utmost concern and professionalism. She really ensured our every... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for pointing out Rita’s kind and caring service. She always goes the extra mile to exceed our guests’ needs. Please visit us again under happier circumstances. Sincerely, R. Wood – General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here because of the great reviews! Front desk staff fantastic, rooms beautiful and clean. Breakfast great! All True! If you are in the Killeen, Texas area, this is the place to stay!

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for letting everyone know how much you enjoyed your stay. I am glad you enjoyed our spacious, clean and beautiful rooms. Please visit us again. Sincerely, R. Wood – General Manager More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Visiting for unfortunate reasons (death of loved one ) The cigar bar / lounge was great because we could get away without leaving the Shilo Inn. The customer service was top notch! We were lingering for a long time before ordering. Never felt rushed. They respected our visiting while checking in to meet needs. Stacy was upbeat, professional, spunky, and... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for telling me about your great stay. Tim and Stacy do a good job making everyone comfortable. Please come back to see them again! Sincerely, R. Wood – General Manager More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful from it's cleanliness, comfortable rooms, friendly employees who want to help you in any way they can. The staff at the front desk was always helpful, especially Sharon, Alexis, Brittany and Katrina. Our housekeeper, Edith, was always cheerful and pleasant. The free breakfast bar was good, hot & healthy. We would stay there again in a... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your wonderful review. I appreciate that you acknowledged several outstanding staff members, including a housekeeper. They rarely get credit for their hard work in keeping our hotel sparkling. I will pass your comments along to everyone. Please come back when your travels permit. Sincerely, R. Wood – General Manager More 

Milwaukee, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed here for a little getaway to visit some friends that lived in Killeen. The hotel was super clean, the staff very friendly, even the general manager greeted us upon our arrival. Our room was very spacious and clean. The shower had amazing pressure. We were given drink tickets for a glass of wine or beer... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your glowing review. I am glad you enjoyed the breakfast and all the amenities that our “Affordable Excellence” has to offer. We look forward to your future visits. Sincerely, R. Wood – General Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 Days. Employees at the Front Desk depends on who you get can be from very friendly to ,i dont want to say rude, but careless. Check in went without Problems. Requestet a room on 4th Floor was no Problem. Hotel Hallways seem a little depressing to me (all Dark colours) but thats just my Opinion. Room... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for being a valued Shilo Inn s guest. I am sorry you encountered such a rough stay. I assure you that is not the normal way we do business here. I will use your comments to remind our Front Desk agents how important it is to listen and warmly greet each guest. Please come back and give us... More 

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