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Shilo Inn Suites Hotel - Killeen

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3701 South WS Young Drive, Killeen, TX 76549
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Shilo Inn Suites Hotel - Killeen
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403 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Let me start by saying this was the best hotel experience I've ever had. Stephanie, Carly &David made one night feel like a week stay. They have the best customer service attitudes. This company will get a lot of business because of them. I will definitely visit again

Helpful?
Thank Portia W
Fairfield, California
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

My stay at Shilo was once again amazing. I came to visit some of my former military pals and Shilo Inns never disappoint, especially when Stephanie is working. It is always a pleasure to walk in to a beautiful, young lady greeting you with a warm, welcoming smile. She is definitely a people person and if need be, wouldn't doubt... More 

Helpful?
Thank Murray L
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Extremely glad I selected this hotel. Stephanie took exceptional care of me as soon as I got in. She ensured I understood everything that was available to me an gave me a great room away from the families with children. The care and consideration she provided alone was enough to make me feel comfortable about my decision but the added... More 

Helpful?
Thank Marcus W
Denton, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

Our company's travel department made a mistake which caused our group of ten not to have reservations when we presented very late at night for check-in. Gabby remained calm under pressure and made sure everyone got a room in as timely a manner as possible. I truly enjoyed my room with its King and full kitchen. Kitty, Hector, and Natasha... More 

Helpful?
Thank Johnathan W
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for pointing out the flexibility and skill of our Front Desk staff. I am happy that you enjoyed your stay despite the initial mix-up. Please come back and stay with us whenever business brings you to Central Texas. Sincerely, R. Wood – General Manager.. More 

Linthicum
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Shilo's interior is nicely done, designed with Texas in mind. Located about 10 mins from the Killeen airport, and not far from FT Hood. The standard rooms are fairly large for a standard hotel room. Some rooms have a full kitchen, with plenty of storage space, full sized refrigerator, stove/oven, and dishwasher! The full sized kitchen rooms have the... More 

Helpful?
Thank Matt S
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your comments. I appreciate your critiques and I will share them with my Housekeeping staff and our Decorator. I found the room you were staying in and alerted Maintenance. I hope you will return frequently in the future. Sincerely, R. Wood – General Manager. More 

Gatesville
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had been wanting to go stay at Shilo in Killen. It was worth the wait. Absolutely loved our stay. Right from checking in to checking out. Loved our room. Loved the pool. 24 hr pool at that. Very clean. Staff was super friendly. Especially Apolonia and Domanique. This is my favorite hotel. Restaurant was very good. Amazing food. Their chef's... More 

Helpful?
2 Thank Michelle O
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for sharing your stay with us. I am glad you enjoyed the 4-star amenities like the pool and restaurant. I will share your comments with Apolonia and Dominique. We look forward to your next visit. Sincerely, R. Wood – General Manager. More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have never experienced such genuinely caring staff then I have at this hotel. At one point I wasn't going to be able to attend the event I booked and had to call at the last minute to cancel without any issues they granted my request and Vincent, the person working the desk at the time I called prayed for... More 

Helpful?
Thank Bellrl7
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your kind review. I am glad that Vincent, Carly and Stephanie made such a great impact on your visit. I hope you are able to visit Killeen again and experience great Shilo hospitality. Sincerely, R. Wood – General Manager. More 

Boston, Massachusetts
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

With all of the positive reviews and stars that were given to this hotel, I booked 4 consecutive nights without hesitation. Huge mistake. I looked up when this hotel was built, and it said 2006. I don't believe there has been a renovation since. It is in desperate need of upkeep. After checking in we went to the elevators to... More 

Helpful?
Thank Cindy K
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking the time to tell me about your experience. I am terribly sorry we did not meet your expectations our own standards. I have spoken to all department management to correct the situations you addressed. I can only ask that you give us another chance the next time you are in Killeen. I assure you this is... More 

Harker Heights, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience was outstanding. Diana was a wonderful host and bar tender. Everything I needed was provide by her, without having to ask for anything. Over all the people that work at the Killeen Shilo are very friendly.

Helpful?
Thank Cliff R
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for sharing the great Shilo hospitality you received in our restaurant and lounge. Diana has been a guest favorite throughout her time with us. I hope you will return to the restaurant often and tell you friends about it, too. Sincerely, R. Wood, General Manager. More 

Killeen, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Just amazing! The Dallas room was set up beautifully for our baby shower. The staff prepared a wonderful lunch. Thank You Kaycee, Matt, Louis & Shannon for being so polite, courteous and very helpful.

Helpful?
Thank Sonya H
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the kind review. I am happy our restaurant staff were able to meet your last minute needs. Please come back and see us very soon. Sincerely, R. Wood – General Manager. More 

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