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All 29 Killeen hotels

Candlewood Suites Killeen at Fort Hood

2.0 of 5 Hotel   |   2300 Florence Rd, Killeen, TX 76542
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Ranked #13 of 29 Hotels in Killeen
A recent review
5 of 5 stars Reviewed July 24, 2014
bob v Houston, Texas
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33 reviews from our community

Traveler rating
    15
    7
    3
    5
    3
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5
2
2
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

First, let me say that the staff was courteous and friendly, there was quality cookware in the kitchenette, the shower head was nice and the use of the washers and dryers was free--end of good points. The room was dirty & dingy. The bathroom door was broken (like someone had broken it down & they took the guts out of... More

Was this review helpful? Yes 1
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

I am so sorry you had this experience at our hotel. I am grateful you brought the details to our attention so that we may address the items with each department. I would love the opportunity to discuss further with you. At your earliest convenience please contact myself or Quentin Lee, Area Director of Operations. Your feedback is very important... More

Olympia, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 29, 2014

We booked a long term stay & it was the biggest mistake ever. Dirty!!! The housekeeping is the worst I ve seen! They forget to cleaning your room when, they only provide once a week maid service. Then, when the housekeeping does clean your room they dont fully clean & stock it. I will never stay at another Candlewood again!!!

Was this review helpful? Yes 1
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

I am so very sorry for the experience you are having at our hotel. Thank you for taking the time to give us feedback so that we may improve. There is no excuse for missing your housekeeping services. I know that our Operations Manager has been in contact with you and made an adjustment to your charges. I know this... More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

We have stayed her twice and both times staff was tremendous! This is a great location and by staying here you get access to a local health club (though there are treadmills at the hotel). The check-in was efficient, the room was clean (both times) and the folks at the desk made my wife and I feel very welcomed. Thank... More

Was this review helpful? Yes
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

Thank you so much for taking the time to leave us feedback. We have sent in the comments on the continental breakfast to the Candlewood Brand Team. I know this is something they like to get feedback on as they make improvements and changes to the Candlewood Service and Amenities offering. I am glad you enjoyed the full kitchen though.... More

Laurens, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 23, 2014

forgot to pick us up at airport waited in heat for over one hour after five phone calls never again was told someone would call me they must have forgot again what a joke. if you don't care about service then this is the place for you.

Was this review helpful? Yes
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

Thank you for taking the time to give us feedback. I am so sorry you experienced such a delay with our airport shuttle. Our new Area Director of Operations is addressing this issue right away. We would love the opportunity to talk with you more about you experience. At your earliest convenience please contact myself or Quentin Lee at 254-501-3990.... More

Blairsville, Pennsylvania
Top Contributor
57 reviews 57 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 20, 2014

We made reservations several days out and confirmed that day we would be checking late. Room, no problem until I opened the door. It appeared to have a party from the night before and air conditioner ripped from the wall. The front desk struggled to find another room and when we opened the door the stench of cigarettes began to... More

Was this review helpful? Yes
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

Thank you for taking the time to leave us feedback on your stay. Our on-site Operations Manager ( Dave Patel) has reached out to you by phone however I wanted to leave you a note as well. I am so sorry for the issues you have been experiencing and we would love the opportunity to discuss further and also adjust... More

Fort Drum, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2014

Well we are currently still at this hotel. As far as the actual facility it is surprisingly really nice given the location (neighborhood not to appealing on the eyes ) but at the same time very convenient to get around. The rooms are EXTREMELY SPACIOUS everything they have provided in the rm was very nice as well they thought of... More

Was this review helpful? Yes 1
Jen M, Director of Sales at Candlewood Suites Killeen at Fort Hood, responded to this review

Thank you for taking the time to leave us comments on your stay. We appreciate the feedback. I am so glad that you enjoyed the spacious room and convenience of the location. I appreciate the comments on the pet fee. The one time fee covers our cost of having an outside company come in after a pet room checks out... More

1 review
5 of 5 stars Reviewed July 5, 2014

The employees and staff were among the best and most courteous we've ever seen. Great hospitality. Only downside is we wish there was a continental breakfast, but the fact there was a stove, microwave, fridge, dishes, and a dishwasher in the room made up for that.

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

The hotel is nice and quiet, snack is available for purchase in the lobby, the hotel is Eco friendly. Short driving distance from most stores and food places. Located about 13 min from fort hood, serve the military community and pet friendly

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Wichita Falls, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

Staff is very kind and courteous, Jeanne was very polite and helpful with anything I needed during my stay. Christine was also very polite and helpful. The beds were comfortable and condition of hotel is excellent.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

I needed a card mailed. A young man by the name of Rico mailed for while a was at work. Anytime I needed something your employees would help me out. Christine who works at night would send my faxes with no problem I really appreciate everything that your front desk helper would do for me

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Killeen at Fort Hood

Address: 2300 Florence Rd, Killeen, TX 76542
Phone Number:
Location: United States > Texas > Killeen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Killeen at Fort Hood 2*
Number of rooms: 71
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Candlewood Suites Killeen At Fort Hood Hotel Killeen

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