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Candlewood Suites Killeen - Fort Hood Area

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2300 Florence Rd, Killeen, TX 76542
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Candlewood Suites Killeen - Fort Hood Area
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Candlewood Suites Killeen - Fort Hood Area
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42 reviews from our community

Traveler rating
    18
    11
    5
    5
    3
See reviews for
7
4
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Big Spring, Texas
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and fairly quiet. It has a full kitchenette, large closet, and air conditioner works well. There is a wet spot where the condensation from the A/C gets on the carpet. I'm sure this is a place where mold could breed. The staff was super friendly. They have movies at the front desk for you to "rent"... More 

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Woodstock, Alabama
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The AC GFI breaker continually popped and I had to reset it. The washing machine we tried to use was broken and the staff knew that it was broken but failed to put a sign on it. Then we had to wait for someone from the Holiday In to come and pry it open so we could get our soapy... More 

Was this review helpful? Yes 1
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

We appreciate you taking the time to leave us feedback about our hotel. Your comments will be shared with our new management team so they can make improvements right away and also plan for our upcoming renovation. We will also pass on your compliments of our front desk staff on their friendliness. Thank you again for staying with us and... More 

Augusta, Georgia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 19, 2015

The new Candlewood Suites on Ft Hood is beautiful - very clean rooms, hallways, lobby, and breakfast area. Breakfast is excellent! Wednesday evening manager reception with soda and food is a nice plus. Room is spacious, clean, with very comfortable beds. Free WIFI. Super friendly staff at the front desk helped me multiple times during the week - always with... More 

Was this review helpful? Yes 1
seoul
1 review
5 of 5 stars Reviewed February 20, 2015 via mobile

Stayed 2 different weekends back to back, and both times had great service. Jeannine at the was very accommodating the every need. The prices are really reasonable for for the space and amenities. Definitely will be staying here again.

Was this review helpful? Yes
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

We appreciate you staying with us and leaving us feedback. We will also be sure to recognize Jeannie for her outstanding service. Thank you again for staying with us and we hope to see you again very soon. More 

Southlake, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2015

I had a great stay at the Candlewood Suites in Killeen. I thought I had made a reservation and mistakenly had but in another town. They were full but still manage to squeeze me in and still gave me a very good rate. The team there went out of their way to make sure I had everything I needed. They... More 

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Lakewood, Washington
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2015

My family was traveling to Killeen for a funeral and the last thing we wanted to have problems with was lodging and meals. We were there for three nights and each of the evenings when we returned to out room the keys would not work. I mentioned even mentioned to the clerk how long we were staying each evening and... More 

Was this review helpful? Yes 1
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

Thank you for taking the time to leave us feedback. We would really like to talk with you more about your review. When you get a momemt please call the GM, Christine Armstrong. We value your feedback and also wanted to let the Holiday Inn Restaurant have your feedback so that they may improve. We appreciate you staying with us... More 

Grand Rapids, Michigan
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2014

They have a friendly & helpful staff. Our only complaint would be that they do not offer a shuttle to the airport. The other hotels in the area do, so we would not stay there if we were flying again. The taxi cost was $25 each way. They do not have a restaurant, but there is a Holiday Inn next... More 

Was this review helpful? Yes
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

We appreciate you staying with us and leaving us feedback on your stay. We do offer airport shuttle to the Killeen-Fort Hood Airport and hope the next time you are in town you will be able to utilize it. Thank you again for staying with us! Best Regards, Jen Huber More 

Concord, California
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed December 3, 2014

Candlewood Suites was my "home away from home" for approx. 5-weeks. The hotel is adjacent to another hotel of the same HGL (?) group of hotels, which is an advantage to the Candlewood location. Every person behind the desk was exceptional and very professional. Outstanding of the group were Twonia, Christine, Denise and Jennifer. A few of the reviews I... More 

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2 reviews
4 of 5 stars Reviewed October 28, 2014

Friendly staff on all shifts. It's apparently an older property, but there seem to be a lot of effort into improvements. Dave Patell, Kathy and Tatina were very helpful in my stay. Left my jacket in my room after checking out. I called the front desk upon landing for the connecting flight and my jacket was already at the front... More 

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Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

Thank you so much for your feedback on our hotel. We will definitely recognize Dave, Tatina and Kathy for their excellent service. We hope you will be back to stay again with us soon! Best Regards, Jen Huber More 

Kansas
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 16, 2014

First, let me say that the staff was courteous and friendly, there was quality cookware in the kitchenette, the shower head was nice and the use of the washers and dryers was free--end of good points. The room was dirty & dingy. The bathroom door was broken (like someone had broken it down & they took the guts out of... More 

Was this review helpful? Yes 3
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review

I am so sorry you had this experience at our hotel. I am grateful you brought the details to our attention so that we may address the items with each department. I would love the opportunity to discuss further with you. At your earliest convenience please contact myself or Quentin Lee, Area Director of Operations. Your feedback is very important... More 

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