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Hampton Inn Kilgore

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3109 US Hwy 259 N, Kilgore, TX 75662
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1 room 1 guest
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Hampton Inn Kilgore
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108 Reviews from our TripAdvisor Community

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Traveler rating
    49
    25
    15
    8
    11
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27
17
10
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (108)
  • Mar-May only
    (31)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (20)
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Friendsville, TN
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We were traveling back from El Paso to Tennessee and couldn't make Shreveport, so we stopped in Kilgore. The Hampton Inn is about 1.5 miles from the interstate, and could be missed easily. We arrived around 9pm after making reservations that evening. The front desk staff (blonde female) was outstanding and was sympathetic to the way we looked (tired, road... More 

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Longview, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I are pretty picky about hotel rooms and the claims they make about cleanliness, service, etc. We have NEVER been disappointed with a Hampton Inn stay. They have to be the best run hotel chain in the U.S. today. We ALWAYS stay at one of these, and we will actually drive a bit further than our destination... More 

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Smithfield, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my 1st time to visit the Hampton Inn in Kilgore & it was a great experience. The staff was friendly & very helpful. The young lady that was working, (jessica, I think) was very knowledgable about the area & was able to give us directions to where we were visiting, as well as to local restaurants. The room... More 

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Joshua V, General Manager at Hampton Inn Kilgore, responded to this review

Tammi, Thank you so much for taking the time to write such a positive review for our hotel. We are very happy you enjoyed your first visit to the property and appreciate the feedback. I will be sure to pass on your compliments to Jessica at the front desk. Thank you for choosing Hampton and we hope to see you... More 

North Houston, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay quiet often at this hotel, the front desk personal & the manager are very accommodating. Check-in is always fast, coffee is always fresh. Entry way & lobby are always clean & smelling fresh. Its close to where my grandmother lives, easy access to restaurants, Wal-Mart & CVS. Its very convenient, I wouldn't stay anywhere else.

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Joshua V, General Manager at Hampton Inn Kilgore, responded to this review

JloveLaur, Thank you so much for the positive review! We strive for the best customer service possible and it's always great to hear when we meet our loyal guests expectations. We look forward to seeing you again the next time you're in town. Sincerely, Joshua Vaughan GM More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I travel for business a lot and I am a Hilton rewards member. This hotel by NO means represents the Hilton name. The hotel is infested. The staff, well let me say this they all need to go back to school for hospitality training. The GM should be ashamed of him/her self. DO NOT SAY HERE!!!!!

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Joshua V, General Manager at Hampton Inn Kilgore, responded to this review

Tony j, I'd like to apologize for the lack of satisfaction during your recent stay with us. I am new to the position and unfortunately inherited all of the issues that were unresolved by the previous two GM's. I want to assure you that I take our guest satisfaction and customer service very serious, and am working tirelessly to correct... More 

Longview-Estes Parkway, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

This hotel has problems with their air conditioning and the service, especially the breakfast area. Not only of the staff give a smile especially if you complain. They did not maintain the food and there was no was in the breakfast area to help. The air conditioning was out in the hallways on the second and third floors. The beds... More 

Review collected in partnership with Hampton

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Houma, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 22, 2015

I rated the hotel slightly below average for a Hampton for the following reasons. The breakfast area attendant is very grumpy and always opens the breakfast area a few minutes after 6am (the scheduled opening time). This makes a difference when you need to leave at 6.15 am. Especially since most Hamptons open well before the normal 6am start time,... More 

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Kilgore
1 review
3 of 5 stars Reviewed July 22, 2015

Suppose to be a non-smoking room, but someone has been doing a lot of smoking in it. The shower had black mold all around the edges and on the lower part of the shower door. Maintenance needs to fix and Housekeeping needs to do a much better job. One of the rooms we stayed in was 101.

Review collected in partnership with Hampton

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Beeville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 12, 2015

First room no air had to be moved. Tiolet backed up in the second room. Pool located on west side of property with no shade. Table umbrellas had been removed. Breakfast area cleaned up prior to 10:00 am.

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San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

Customer service was excellent upon check in - agent was very pleasant and welcoming - loved the phone call after getting into the room to ensure everything was satisfactory. Room was fresh and clean! Loved the soft comforters on the bed! Breakfast was excellent as well and the area well kept even at 9:30 a.m. when they stop serving at... More 

Review collected in partnership with Hampton

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