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Holiday Inn Express Hotel & Suites

Certificate of Excellence
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2114 Sidney Baker Street, Kerrville, TX 78624
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Holiday Inn Express Hotel & Suites
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Ranked #3 of 13 Hotels in Kerrville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Matt S Humble, Texas
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97 reviews from our community

Traveler rating
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    11
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • All months
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usa
Contributor
19 reviews 19 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Holiday Inn Express is usually a step above some motels but the motel in Kerrville, Texas was below standards of the usual Holiday Inn Express we visit. The refrigerator didn't work so they gave us another room. That frig in the second room had no dial as it was broken off and froze our vegetables overnight. The toilet needed... More 

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michael l, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We are sorry that we disappointed you. I have reviewed you comments with all staff and do hope that we will get the chance to have you return. More 

Humble, Texas
Top Contributor
78 reviews 78 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel on a Friday night after a lot of activity. It was a welcome oasis. Locally, there are a several local restaurants along the river (about 2 miles away on main street) - and you are also about a half hour from Enchanted rock Natural area. The hotel was clean and up to date - staff... More 

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michael l, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Wow, you gave quite a bit of information about the area! Yes, we are located 20 minutes from Fredericksburg. A lot of folks find it more economical to stay with us and then drive into Fredericksburg for the wine tours and shopping. We also have an arrangement with a wine shuttle here that can take guest to Fredericksburg for the... More 

Hurst, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is really helpful & in sight full, the lady serving the breakfast was very attentive & food was great. They had plenty of room in the eating area, rooms were big, & it came with fridge, microwave, & of coarse coffee pot.

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michael l, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for taking the time to let us know how we are doing. More 

Dallas, TX
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel has updated the interior décor since my last stay a few years ago, now has a more modern feel with lots of red and metallic surfaces. The 2-bed suite is a huge room that can sleep up to six with the sofabed - for a family trip, it's well worth the slight additional cost to get the extra space.... More 

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michael l, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Sorry we were not able to completely Wow you on your visit with us. We take all comments to heart and be assured that we will address yours! Thanks again. More 

Georgetown, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed in King bedroom. Bedding was somewhat clean, the linen had hair (not mine) on it. The bathroom was clean and satisfactory which included the complimentary shampoo, make up remover, body lotion and plenty of neatly folded clean white towels. Good reception for television and furniture was comfortable. The breakfast buffet abd the lovely lady attending the breakfast area are... More 

Was this review helpful? Yes 1
michael l, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your kind words, I have reviewed the issue with housekeeping. We hpe to see you again soon. More 

centerville
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 30, 2015

We stayed here for one night on our way to Big Bend. It is right off of I10. The check in was fast and pleasant even though we did not have reservations. Our room was huge and clean. Overall I am glad we stopped here for the night.

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michael l, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

So glad to hear you enjoyed your stay with us. More 

San Antonio
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 29, 2014

We're loyal to the IHG brands, so we have come to expect certain levels of service and amenities from the different brands. This property is new, has a wonderful pool and hot tub area. The room was very clean and the staff greeted us professionally and answered all questions. We definitely recommend this property.

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Dronfield, United Kingdom
Top Contributor
82 reviews 82 reviews
51 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 11, 2014

Not much to say about this hotel really. For us it lacked atmosphere, and the extra bit friendliness that you come to espect from hotel staff in America. Breakfast average. Sheets and pillowcases were not up to the standard we gave previously experienced in HIE hotels. Definitely "off White" and extremely thin, which didn't help for a good nights sleep.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Robert H, Thank you for taking the time to write us a review regarding your recent stay with us. I am sorry we were not able to exceed or at least be at par with your expectation. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our... More 

Houston, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2014

This was a wonderful surprise! My room was huge, much too large for one person, but a fellow traveler made the same comment about their room, "I don't remember the rooms at Holiday Inn being so big." Room was tidy, clean and I had a view of the Texas-shaped swimming pool with fountain in the "panhandle." What a breakfast! Everything... More 

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Colma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2014 via mobile

Cannot beat the service and value this location offers. Will definitely come back again. Was easy to find and the staff was genuine and content to offer their assistance. Their pool was clean and free of debris. The room was air conditioned and comfortable upon arrival. Check in was quick. Smoke free environment.

Was this review helpful? Yes
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