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Holiday Inn Express Hotel & Suites

Certificate of Excellence
2.5 of 5
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2114 Sidney Baker Street, Kerrville, TX 78624
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1 room 1 guest
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Holiday Inn Express Hotel & Suites
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112 Reviews from our TripAdvisor Community

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Traveler rating
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    42
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    11
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Seattle, Washington
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

One night stop for us. Big room, nice big room, spacious, everyone in the family noticed it. Clean, friendly staff, breakfast was good. Pillows firmness was just right. The breakfast area was large, good variety of choices. It was quiet even though we were told they had a full house. It was really nice of the breakfast attendant to ask... More 

Was this review helpful? Yes
michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Glad you enjoyed your stay with us. Next time you are this way, please bring your Seattle weather for us! More 

Austin
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here one night with my husband and young son. When we walked into the lobby, you could immediately smell cigarette smoke. There was a fan on in the corner to help with the odor (I guess). Our room was very nice and quite large. However, I could smell smoke there also. It wasn't overwhelming but definitely noticeable. I opened... More 

Was this review helpful? Yes
michael l, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Sorry to hear that you experience an odor of smoke in the room. We remodeled the hotel 2 years ago. This included retextured walls, new bedding, drapes and new carpet. This is the first complaint that we have had concerning cigarette smoke in a room. Sorry you experienced this. More 

Hartsville, South Carolina
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the Texas-shaped swimming pool to the great breakfast to the location near the interstate, this HIE had exactly what my family needed. There was a problem at check in since I have a very common name, but they fixed it and upgraded us to a suite. We will definitely stay here the next time we're driving across the USA.

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Galveston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

its funny you see all these people complaining about bugs. if you look at the area where the hotel is built which there is brush as there was before they cleaned it up and made a holiday inn express. but c mon lets see where this hotel is located. i guess your saying it should be spider, bug free. lol.... More 

Was this review helpful? Yes 1
Fort Worth, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at numerous other hotels in Kerrville and this was by far the best. Rooms are much larger than other hotels, clean and well maintained, and very quiet. Breakfast included in room price was wonderful. Great selection of foods, beverages and fruit. Texas shaped pool with an accompanying hot tub. Covered cabana with tables and chairs. Hotel staff... More 

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michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thanks for your comments and enjoyed the Corvetts. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 4, 2015

This was our second stay at HIE Kerrville. We were able to check-in early at noon, and the room was mostly quiet so we could sleep. However, when we awoke there were signs saying the elevator was out of order. Good thing the building only has 3 floors, not 30. The management was clearly negligent as they a) realized this... More 

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michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

We understand that the elevator being out was a great inconvenience for every one in the hotel. The service company had been at the hotel on Thursday for monthly maintenance and reported that everything was ok. Early Friday morning we noticed that the elevator was jumping when it reached the third floor. We had to call them back out that... More 

Knoxville, TN
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 4, 2015

Our visit was 5 ⭐️ for HI Express type hotel. Rates were reasonable for a high season room. We have stayed in several other hotels nearby in years past for our daughter's camp closing festivities and this hotel made it quite enjoyable this year. The staff from front desk to housekeeping were exceptional. The complimentary breakfast included some healthy choices... More 

Was this review helpful? Yes
michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Please come back when you can spend more time in the Hill Country. There are many award winning wineries in the area as well as great shopping in Fredericksburg. More 

Kerrville, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2015

My husband and I had a family reunion at our home in Kerrville over Father's Day Weekend and booked rooms for family members to stay in. The comments from everyone were positive such as, "Nice, big rooms," "beautiful pool and waterfall," and "very accommodating staff." Highly recommend this hotel!

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michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

We hope that you plan another family reunion soon and stay with us. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015

I won't lie.. I typed in Google about hating spiders, and one of the first results came up as part of a review of the Holiday Inn, Kerrville, TX. For me this is one of those amazing "WOW! What a small world we live in!" moments. I actually used to live in Kerrville, TX, for 2 years. I am now... More 

Was this review helpful? Yes 1
michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

We have reviewed your comments with all staff. Thanks again. More 

Midland, Texas
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

This hotel is one of the nicer Holiday Inn's I've stayed in for quite some time. A very friendly staff. The rooms look phenomenal, very comfortable beds. While Kerrville isn't an "entertainment center" they make sure the rooms are nice, knowing that it's probably just a stopping point along your route. If you're gonna be around Kerrville going somewhere, this... More 

Was this review helpful? Yes
michael l, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your kind words. Although we may not be an entertainment center we are a short and beautiful drive to Fredericksburg which is host to many wineries and fabulous shopping. Hope to see you again. More 

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