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Residence Inn Houston Katy Mills

#8 of 19 Hotels in Katy
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25401 Katy Mills Parkway, Katy, TX 77494
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1 room 1 adult
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Residence Inn Houston Katy Mills
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92 Reviews from our TripAdvisor Community

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Pensacola, Florida
Level Contributor
201 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed January 5, 2016

We had a reservation at another Residence Inn but mistakenly drove to this one in Katy TX and we were glad we made the mistake. The lady at the front desk (Sabrina!) was very accommodating and Marriott switched my reservations with no penalty even though they require 24-hour cancellations. The facility looked brand new, the room (suite) was very nice... More 

Helpful?
1 Thank Brett C
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 22, 2015

We picked this hotel because of its location . .. west of the airport area to give us a head start on our destination for the next day, close to the I-10, and that any Residence Inn we have stayed in has never disappointed. The bed was super comfortable, the room arrangement was just lovely giving you addition space to... More 

Helpful?
Thank CarolynMcI
UK
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 8, 2015

Right my Katy Mills mall, but suprisingly quiet. Rooms and house keeping good. Full sized kitchen. Bonus of free breakfast which is pretty varied. Some nights they have free drinks and snacks outside by the fire pit.

Helpful?
Thank Weezarelli
Baku, Azerbaijan
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 30, 2015

Sabrina set the tone for one of our best hotel stays ever. In truth, she manages EVERYthing to ensure satisfaction and a great work environment. Breakfasts are very good and we were able to easily manage our own diet restrictions very well. The hotel and rooms are kept in order and clean. All washer/dryers are in working order... expected, but... More 

Helpful?
1 Thank CaspianCC
Monroe, New Jersey
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 20, 2015 via mobile

A clean comfortable spacious place for our family of four. A fully equipped kitchen. Good location right next to route 10 and Katy mills mall. Breakfast, eggs/waffles/cereal/potatoes/sausages/yogurt/fruit, closes at 9am which is a bit early.

Helpful?
Thank Giri R
Lubango
1 review
4 of 5 stars Reviewed September 15, 2015

Very spacious room, with stove and a big fridge, with nice view, hotel offer various social events with snaks, the place is next to a big shopping mall and next to wallmart store as well as lots of restaurants next by

Helpful?
Thank Tuhafeni N
City of Port-of-Spain, Port-of-Spain, Trinidad and Tobago
Level Contributor
1 review
1 of 5 stars Reviewed September 14, 2015 via mobile

I am staying in this hotel at the moment and I am not happy I left my pandora necklace in the room to go to the gym now it's missing I go to the front desk and told them the manager says to me mam our maid has been with us for five years I said bit my necklace is... More 

Helpful?
Thank Sacha B
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Dear Ms. Sacha, We are truly sorry hear that you have misplaced your necklace. When you present your concern at the front desk with me; we followed the proper protocol by reading your room lock. When we read your room lock; there were only two times when our housekeeping department went in to your room. First time was when my... More 

Texas City, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 11, 2015

On checkout I forgot my a pretty new BB Z10 in the room. I called back on reaching my destination only to be told the phone was not found. The staff who picked my call told me to hold on whilst he goes to check the room. He also said he would send me a mail after thoroughly checking the... More 

Helpful?
Thank pretty777
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for leaving your feedback regards to your recent stay at Residence Inn by Marriott Katy Mills. We are sorry to hear you have misplaced your phone. Please email me at soyoung.ahn@marriott.com with more detailed information; I will be more than happy to look into this case. Thank you, Soyoung A. More 

Conway, Arkansas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 21, 2015

We travelled to the Houston area to attend a wedding and this hotel was where the guests were staying. Check in was fast and the front desk and all the employees that we encountered were nice. Our room was spacious and included a mini kitchen area. We only made coffee and used the fridge to store leftovers, but you could... More 

Helpful?
Thank eugenevonhussman
1 review
5 of 5 stars Reviewed August 20, 2015

The room was spacious and comfortable. Fully stocked with everything I needed for a busy stay. They will even do your shopping for you and stock your fridge and pantry. Service was outstanding. Full breakfast buffet in the morning. Free drinks and snacks in the evening. Great pool area with a putting green. Centrally located to multiple big shopping centers... More 

Helpful?
Thank Bennett D
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