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Residence Inn Houston Katy Mills

#6 of 15 Hotels in Katy
Certificate of Excellence
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25401 Katy Mills Parkway, Katy, TX 77494
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Residence Inn Houston Katy Mills
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81 Reviews from our TripAdvisor Community

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Traveler rating
    56
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    3
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33
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Benton, Arkansas
1 review
2 of 5 stars Reviewed 3 days ago NEW

The front desk staff was very rude and not very accommodating at all. I was here for 4 days for my Anniversary. I planned on haveing a stove. I called 3 months in advance and made reservations. I was told by a staff at the property every room has ovens. WRONG. I ASKED FOR 30 MIN LATER C/O. I was... More 

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Saucier, Mississippi
1 review
2 of 5 stars Reviewed 4 days ago NEW

We were there 2 nights for a wedding and the room was never cleaned. The pool was hot, filthy and never checked. It was the end of July and the pool was lukewarm. You could see bugs floating in the water and there was debris on the bottom of the pool. The rooms were nice but some had a bad... More 

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Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for choosing Residence Inn Katy Mills as your accommodation. We sincerely apologize for not servicing your room for the two days. This has been passed on to my housekeeping manager for the further investigation. We have shared your feedback with appropriate staff and with each department heads and used as our valuable training moments. More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

Accommodation: The rooms are spacious and clean. The air-conditioning worked great, quiet and even throughout the 2 rooms. We loved the kitchen, with full-size refrigerator, microwave oven and electric stove. The dining set, silverware and cooking/kitchen utensils also came in handy. We have toddlers so the setup was perfect for us to make some home-made meals for them, as well... More 

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San Antonio, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Staff is very welcoming and helpful with recommendations of things to do. The rooms are spacious and the bed was super comfortable. Also located right next to the Katy Mills mall. Went out and came back to a super cleaned room, which I only asked for more towels. Whenever in the area again, will definitely stay here again.

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Corpus Christi, Texas
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me and my wife were going to a wedding in Katy and this was one of the hotels on the invitation. First time staying at a Residence Inn and after this visit it wont be the last. It's located not far from the interstate and right across the street from Katy Mills Outlet Mall and many restaurants, also it was... More 

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Corvallis, Oregon
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed on business for one night, the room was spacious and comfortable bed. Hotel staff was helpful and courteous. A lot of people hanging in the outdoor space nice gathering area by the pool. Breakfast was well stocked.

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Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

After a three night stay at this wonderful abode of a hotel, I find myself repeating the same word over and over again-- wow!!! Not only was I amazed by the hotel's surroundings as the heart of the night life of Atlantic Avenue and the sandy shore of the beach, but the inner workings of the hotel left me speechless.... More 

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Louisiana
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 9, 2015

First time visitors with a small family group we were traveling with. Upon arrival, the front desk staff greeted us promptly. We were checking in as part of a group, and we had no issues getting our room. Nice main lobby with seating area. Small pool outside. Serves hot breakfast in the mornings downstairs lobby. Our room was a Studio... More 

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Odenton, Maryland, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 27, 2015

Great location, comfortable beds, friendly staff, well air-conditioned, quiet, room had kitchenette, living room, separate master suite, plenty of parking, and, free breakfasts 7 days a week. Since we have relatives in Katy and in western Houston, we will definitely be here again!

Was this review helpful? Yes 1
Sacramento, California
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 26, 2015

Haven't stayed in a Marriott for sometime & was so happy I chose this hotel. Great Location, easy to get in/out of and the staff was absolutely great. Don't be afraid to ask for recommendations or direction the folks here provided us excellent service.

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