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Residence Inn Houston Katy Mills

#5 of 15 Hotels in Katy
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25401 Katy Mills Parkway, Katy, TX 77494
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Residence Inn Houston Katy Mills
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Residence Inn Houston Katy Mills
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71 reviews from our community

Traveler rating
    49
    16
    3
    0
    3
See reviews for
28
11
3
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed during the Southland Conference Basketball Tournament at the Merrill Center. This hotel is in a perfect location. Close to a Walgreens, HEB, and the Katy Mills Mall. You can walk across the street to Fuddruckers. The service was friendly. The room was spotless. We stayed in a 2 bedroom suite. My parents had never stayed in a Residence Inn... More 

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Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great locations with an outstanding staff. Ashley scheduled my reservation and received us at check in. Staff did everything and were friendly and courteous. Drug store, grocery and shopping close by. West of downtown Houston, near Brookhire, Texas.

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Saint Martinville, Louisiana
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had to stay in Katy Texas for 4 days to attend training and meetings. This hotel is very nice and the rooms are nice and spacious. They are like little apartments, very clean and well decorated. The staff is excellent, they are very friendly and helpful and knowledgeable about the area. I would definately stay there again. It is... More 

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London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was one of my best hotel experiences. The residence inn is an apartment hotel, so all the rooms are mini suites with kitchens. The staff were great and the room superb. A lot of thought has obviously been put into the design of the rooms. They have managed to get everything you would want into a modest space, that... More 

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Los Angeles
Top Contributor
77 reviews 77 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 12, 2015

Recently we had to visit Houston on an emergency basis, but the long drive stopped us just short of the city itself. We were able to walk in, and were treated just like we were the owners. I believe the gentleman's, name was Lou. I really hope I got that name correct, as he represented everything that a person visiting... More 

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Leander, Texas
Top Contributor
64 reviews 64 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 12, 2015

Great hotel. Very modern, clean. Friendly front desk staff. Great location for shopping and restaurants and Merrill sports arena where the gymnastics meet was held. Hot breakfast was extensive and attendant kept everything refreshed. Business center had great internet service, also wifi in room was a breeze to connect and use.

Was this review helpful? Yes 2
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 25, 2014

NEVER, EVER STAY AT THIS HOTEL IF YOU EXPECT GOOD CUSTOMER SERVICE!!! Especially, if you are an associate or family of associate. I checked in and was told employment would be verified, yet they failed to do so and charged my card almost $100.00 more then my confirmation. My sister, the Marriott employee of more than 16 years, called customer... More 

Was this review helpful? Yes 1
Soyoung A, General Manager at Residence Inn Houston Katy Mills, responded to this review

Dear Ms. Baker, At Residence Inn by Marriott Katy Mills, we check the all the associate forms that comes into our property due to high fraudulent/invalid forms coming into the hotel. We just make a simple phone call to make sure the employees are still employed and works under Marriott hotels. However during the process, when one of our associate... More 

Los Angeles
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 19, 2014

We stayed for 3 nights recently and found this Marriott property to be a very nice experience, considering it was across from shopping center. That made my wife quite happy, but I could do without. The rooms were spacious and well kept, the staff friendly and helpful. An unexpected surprise was the complimentary, rather complete and tasty breakfast offered downstairs... More 

Was this review helpful? Yes 2
Austin, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 16, 2014 via mobile

Pros: Great location next to mall and I-35 but tucked away from the busy streets Very clean in the rooms and the general areas - lobby, hallways Exterior is well kept Staff was prompt and friendly Breakfast was great value: scrambled eggs/sausage patties/waffles/country potatoes/pancakes/fresh fruit/bagels --- good value for price

Was this review helpful? Yes 3
Houston, Texas
Top Contributor
56 reviews 56 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 4, 2014

We had two rooms on Saturday night for a wedding. My husband and I stayed in the King Studio. Very spacious and more that comfortable for the 2 of us. Also had a two bedroom room which was also very nice.

Was this review helpful? Yes 2
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