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Residence Inn Houston Katy Mills

3.0 of 5 25401 Katy Mills Parkway, Katy, TX 77494
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Certificate of Excellence 2014
Residence Inn Houston Katy Mills
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Residence Inn Houston Katy Mills
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66 reviews from our community

Traveler rating
    45
    15
    3
    0
    3
See reviews for
25
11
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leander, Texas
Top Contributor
63 reviews 63 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 12, 2015

Great hotel. Very modern, clean. Friendly front desk staff. Great location for shopping and restaurants and Merrill sports arena where the gymnastics meet was held. Hot breakfast was extensive and attendant kept everything refreshed. Business center had great internet service, also wifi in room was a breeze to connect and use.

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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 25, 2014

NEVER, EVER STAY AT THIS HOTEL IF YOU EXPECT GOOD CUSTOMER SERVICE!!! Especially, if you are an associate or family of associate. I checked in and was told employment would be verified, yet they failed to do so and charged my card almost $100.00 more then my confirmation. My sister, the Marriott employee of more than 16 years, called customer... More 

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Soyoung A, General Manager at Residence Inn Houston Katy Mills, responded to this review

Dear Ms. Baker, At Residence Inn by Marriott Katy Mills, we check the all the associate forms that comes into our property due to high fraudulent/invalid forms coming into the hotel. We just make a simple phone call to make sure the employees are still employed and works under Marriott hotels. However during the process, when one of our associate... More 

Los Angeles
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 19, 2014

We stayed for 3 nights recently and found this Marriott property to be a very nice experience, considering it was across from shopping center. That made my wife quite happy, but I could do without. The rooms were spacious and well kept, the staff friendly and helpful. An unexpected surprise was the complimentary, rather complete and tasty breakfast offered downstairs... More 

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Austin, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 16, 2014

Pros: Great location next to mall and I-35 but tucked away from the busy streets Very clean in the rooms and the general areas - lobby, hallways Exterior is well kept Staff was prompt and friendly Breakfast was great value: scrambled eggs/sausage patties/waffles/country potatoes/pancakes/fresh fruit/bagels --- good value for price

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Kingwood, Texas
Top Contributor
56 reviews 56 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 4, 2014

We had two rooms on Saturday night for a wedding. My husband and I stayed in the King Studio. Very spacious and more that comfortable for the 2 of us. Also had a two bedroom room which was also very nice.

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San Antonio, Texas
Top Contributor
187 reviews 187 reviews
37 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 23, 2014

The hotel rooms are very spacious, and well designed. I loved the room. I've lived in an efficiency apartment that was smaller than this room. The staff was great except I had a little trouble finding someone at the front desk when I checked in. I spent 1 night there the week before Thanksgiving. They had a guy frying turkeys... More 

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Elyria, Ohio
Top Contributor
68 reviews 68 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 19, 2014

Stayed for three days at this hotel. The beds were so comfortable. Really liked having the separate bedroom. Having a kitchen was nice too. This was hotel #5 on a three week western road trip and by far the best! The breakfast was good with lots of choices and real eggs!

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Top Contributor
69 reviews 69 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 6, 2014 via mobile

The rooms are so good in general. The problem for my is the noise. I was sleeping in front of AA machine, terrible. The breakfast is terrible is ever the same. The hotel is in front of the mall and could be an option if you would like to spend some time there.

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Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Thank you very much for your feedback. I do sincerely apologize that you had rough night of sleep due to noise. We will look into our breakfast items along with the rotational items we serve daily. Residence Inn by Marriott provides rotational breakfast menu we have to abide to ensure to provide variety of menu offering to our guests. Again,... More 

Alpharetta, Georgia
Top Contributor
119 reviews 119 reviews
48 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed October 22, 2014

For years I was a HiltonHonors loyal customer. After several bad experiences I switched all my stays, and my Teams stays to Marriott. I am still feeling out which brand I prefer. This is my first stay at a Residence Inn. Stayed here based on Trip Advisor reviews over their sister hotel a few blocks away. The guest check in... More 

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Soyoung A, General Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for staying at Residence Inn by Marriott Katy Mills as your recent accommodation. I am so sorry to hear that your stay was just “average”. Our mission is to make sure each and every guest has memorable stay at Residence Inn Katy TX. I will definitely communication with my maintenance and housekeeping departments to make sure... More 

Arlington, VA
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 14, 2014

We traveled to Katy for a wedding with our five month old son. The room was great and had everything that we needed. Our son is on formula and the full kitchen was great to have. We were able to use the sink to wash bottles and keep the formula cold in the refrigerator. The location was great too. There... More 

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Additional Information about Residence Inn Houston Katy Mills

Address: 25401 Katy Mills Parkway, Katy, TX 77494
Location: United States > Texas > Texas Gulf Coast > Katy
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Katy Mills 3*
Number of rooms: 126
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Also Known As:
Residence Inn Houston Katy Mills Hotel Katy
Hotel Style:
#4 Family Hotel in Katy
#4 Business Hotel in Katy

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