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Hilton Garden Inn Houston West Katy Mills

#7 of 15 Hotels in Katy
Certificate of Excellence
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2409 Texmati Drive, Katy, TX 77494
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Hilton Garden Inn Houston West Katy Mills
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251 Reviews from our TripAdvisor Community

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Traveler rating
    159
    51
    23
    9
    9
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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There are newer reviews for Hilton Garden Inn Houston West Katy Mills
See the most recent reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 28, 2015

Visited to see my daughter and grandchildren. Had many issues throughout the stay. Martha was the only person who seemed to care. Even talked to the general manager, Kevin, who seemed to avoid the issue and talk in circles. Will definitely never stay here again.

Was this review helpful? Yes 2
League City, United States
1 review
5 of 5 stars Reviewed May 27, 2015

Was at this location with my family for an event at the hotel. Every staff person we encountered was polite, helpful, and smiling. Great customer service. Clean rooms, free internet, great staff, complimentary breakfast. There was also a wedding at the hotel that weekend and it did get loud in the lobby/bar area Friday night but nothing that I could... More 

Review collected in partnership with Hilton Garden Inn

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Sherman, United States
1 review
5 of 5 stars Reviewed May 21, 2015

Stayed in this hotel for a college graduation and the staff and hotel were very nice. Clean and well kept. No issues, will stay in this facility again. Close to retail, ands Starbucks is just across the parking lot.

Review collected in partnership with Hilton Garden Inn

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Katy Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

For a $200 Dollar a night Hotel, its nice but needs work. Not the best Hilton Hotel I have stayed in for less Money. I probably would pass on staying there again. Breakfast was confusing. Very noisy. Had problems with the phone in the room. Stayed there for four days and the phone was not repaired. Reported it two times.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Katy, TX, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 12, 2015

The beds were hard as rocks. When I checked out, I commented on this and they said "The beds have a dial for different settings, there should have been a note on the bed to tell you that but, they seem to never be there". The breakfast I paid additional for was supposed to be a great buffet, it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
NW Louisiana
Level Contributor
151 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed May 11, 2015

The hotel was great, beds were very good, very clean, quiet. We went there for a wedding and most everything was great. I want to add something about the breakfast. I am a early riser and went down on a Sunday morning at 6. The chef said the breakfast lineup would be ready shortly, so I got some orange juice... More 

Was this review helpful? Yes 1
Humble, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2015

The hotel is very nice. The room was a good size with good storage room. The breakfast was a full breakfast. A cook is on site. Check in and check was fast and easy. Check out time is 12:00, which was nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Tulsa, OK, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 4, 2015

I was bitten twice on my face during the night - upon notifying the desk, I was told I needed to talk to the manager. I wasn't offered a room change. The next morning I had multiple bites on my right arm as well. I again went to the desk and was told a manager would be contacting me. I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
DFW, United States
1 review
5 of 5 stars Reviewed April 28, 2015

We stayed for two nights on the recommendation of family who live in the area. The hotel and room were very clean, staff was friendly and helpful. One plus is that the complementary Internet access actually worked reliably and was acceptably fast. We would stay here again the next time we are in the area.

Review collected in partnership with Hilton Garden Inn

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Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 27, 2015

This Hotel was booked for the weekend of April 24 and 25, 2015 for my Nephews wedding. My family consisting of 4 adults two children, The entire family on the Father of Groom side, were to be shuttled to the wedding Chapel and back on the day of the wedding. We were all placed on the shuttle at the arranged... More 

Was this review helpful? Yes 2
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