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Holiday Inn Express Hotel & Suites Katy

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21010 Katy Freeway, Katy, TX 77449
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Katy
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72 Reviews from our TripAdvisor Community

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Carrizo Springs, Texas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2015

We love this hotel! We have stayed here several times. Great staff! Great location! Comfortable beds! Free wifi! We stayed here two times in 1 week going to and coming from Louisiana. We will be back!

Helpful?
Thank Cara W
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Fabulous! We are glad to know you love to stay with us. Please let us know if we can be of any assistance for your future reservation. We are the hotel Guest LOVE! Look forward to your next visit. J Hernandez GM More 

Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 19, 2015

As an IHG Spire I expected to get what I asked for when I booked a quiet room. I got one overlooking the freeway and was told no others were available as there was some religious meeting locally an the hotel was full. This is despite booking well in advance. Got the room changes after the first night of little... More 

Helpful?
1 Thank ALAN S
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. I do apologize we feel to your expectations. Guest request are not guaranteed and we do try to honor them as much as we can. I do apologize we were not at our best to serve your breakfast to your expectations. I do hope you will give us another opportunity to prove to you we... More 

Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

I think the hotel was as good as any Holiday Inn. The free breakfast service was excellent. The lady taking care of us on November 7 was really friendly and nice. I wish i knew her name but thank you. Check in on the 6th was helpful they changed our room to meet our needs. The housekeeping staff was friendly... More 

Helpful?
Thank andrhold
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome! Thank you for your comments and glad to hear you had a GREAT hotel experience. We work hard to make sure our guest leave with a wonderful thought of our hotel and staff. We thank you for visiting us, and hope to see you again! J Hernandez GM More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 2, 2015 via mobile

I stayed here for 1 night for business. I was supposed to stay the week but checked out early because the hotel smelled musty and moldy. My co-worker and I both checked out early. I had a bottle of fabreeze i carry with me and this didn't help the smell. There is some sort of mold infestation going on. If... More 

Helpful?
Thank Nicole B
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

We do sincerely apologize we fail to meet your expectations. We will definitely take your comments and look into this issue. We strive in making sure our guest leave with a great hotel experience. We do hope you will give us another opportunity to prove to you we are the best hotel in Katy Texas. Please let us know in... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 7, 2015

Checked in and went down hill from there, put in to a Smoking room and asked to be moved and told smoking room was booked , ( NO ) I had 4 colleagues turn up from UK 3 checked in but 4 was not as the manager stated there was a room booked but not paid for, this manager Jim... More 

Helpful?
Thank Robert C
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear Robert C, Thank you very much for your review of our hotel. I am sorry you did not enjoy your overall experience with us, especially with check-in experience. I'd like to obtain some additional detail regarding your experience so I have sent you a private message. I look forward to hearing from you and being of further assistance. Sincerely,... More 

McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 31, 2015

Internet speeds were very fast (both wired and wireless) with download speed of 45+ mbps. Internet login does not expire after 1 day so you can easily stay logged in for multiple days with out having to login again. TV's are also 1080p and Chromecast-friendly. Cozy rooms. My room had a ceiling fan as well as an AC unit; you... More 

Helpful?
1 Thank Christopher C
Katy, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 11, 2015

My experience at this hotel was wonderful. I couldn't have ask for anything else but a quiet night and comfortable bed. The hotel was cleaned and above my expectations for and Express. I have already booked my next visit to Katy at this place. Front Desk staff were amazing, Way to Go, Great Job!

Helpful?
Thank Jim H
2 reviews
5 of 5 stars Reviewed August 8, 2015

This hotel is very cozy and have the most friendliness staff. I was there for the weekend and even thou this was not a luxury hotel, they treated you as if was. From the room to the nice breakfast they serve in the morning. Fitness center was a great plus, it's very large not like some other hotels with small... More 

Helpful?
Thank Harvey R
Wilmington, Delaware
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed June 30, 2015

Hotel was centrally located to tons of restaurants and the drive through Margarita place! Easily accessible from major highways. It was very clean although a bit run down. The pool was nice; however, because it is right off the highway, there is no quiet relaxation. The only real issue was the breakfast. It was not good. The eggs were watery,... More 

Helpful?
Thank soccergal_34
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear soccergal_34, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding the internet service. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address... More 

Virginia Beach, VA
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed May 26, 2015

I stayed here for one night and it served its purpose. Nothing special - the room had a funky smell upon check-in, but it didn't bother me for the rest of the stay. It was clean and the linens smelled fresh and clean. The hotel is located right on the high-way, but there are restaurants within walking distance. Front desk... More 

Helpful?
1 Thank Ckthomas00
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