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All 15 Katy hotels

Holiday Inn Express Hotel & Suites Katy

2.5 of 5 Hotel   |   21010 Katy Freeway, Katy, TX 77449
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79%
Ranked #6 of 15 hotels in Katy
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
Zamigaos Austin, Texas
  • Overview
  • Reviews (48)
  • Photos (24)
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48 people have reviewed this hotel

Traveler rating
    25
    13
    6
    1
    3
See reviews for
14
6
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Top Contributor
118 reviews 118 reviews
46 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were at the hotel for a very quick overnight event in Cypress and this location was great. Right on I-10 and very easy on/off the freeway. Also, at this same exit there are MANY different eating places with just about every type of food you could want from Tex-Mex, to BBQ, Asian, Steak & Shake, and Country Cookin'. Most... More

Was this review helpful? Yes
hiexs6633, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your response regarding your experience during your recent stay. We apologize for any inconvenience, and appreciate you taking the time to bring this to our attention. It's our goal to make sure you, our guest leave with a great experience, and we apologize we fail this instance. I will review all matters, and make sure we target... More

Wimberley, Texas
Top Contributor
84 reviews 84 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 26, 2014

We are here for 5 days for an equestrian training clinic... This is the CLEANEST/NICEST/BEST staffed hotel in this area!! We are here, every month for events at the local equestrian facility... We had never stayed here before, BUT, I promise we always will from this point, forward! Thank you for finally providing a great place in the area to... More

Was this review helpful? Yes
hiexs6633, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

AWESOME!!! Thank you so much for your review. We LOVE to hear this. I will definitely be waiting for you.. See you next time. J Hernandez GM More

Fort Worth, Texas
Top Contributor
132 reviews 132 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 23, 2014

I would have liked to have given a 5, because the staff was friendly, property was clean and well maintained and breakfast was the typical Express options. But the "business center" was a waste of square footage and equipment. Yes, I put it in quotes because it shouldn't be called a business center at it's present state. Out of date,... More

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Monterrey, Mexico
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 20, 2014

Went to Katy for a business trip and stayed 4 nights at this hotel. Best experience ever. I was received by the pm receptionist who had a huge smile in her face and was just so happy to help me. This was great since I had been at airports for 12 hrs with 2 delayed flights. Room was so comfy... More

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Troy, Michigan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 9, 2014

Dora at the front desk is intelligent, efficient, and friendly. If I owned a hotel, she'd be the first one I'd hire. Thanks, Management, for hiring and training great people like Dora. The rooms are recently remodeled and look great.

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Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 30, 2014

This hotel is very conveniently located to restaurants and shopping. It is a clean little hotel with friendly staff. Saturday morning breakfast was outstanding for this level hotel. We would definitely stay here again.

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Inverurie
Top Contributor
52 reviews 52 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 11, 2014 via mobile

Not realising it was OTC week I didn't understand why none of my usual choices were available! Ended up here and it was a quite reasonable stay, good staff and breakfast, noisy air conditioner and even though the firm pillows were too soft it didn't spoil the stay. Good location for food with various choices at hand, you can even... More

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Austin, TX
Contributor
17 reviews 17 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 19, 2014

As a frequent traveler I try and book directly with the hotel, especially since I stay at the same locations several times a year. I travel 5 days a week and I am a IHG Rewards member. I called this afternoon and spoke with "Kim" who transferred me to the 800# for reservations. Now if I had wanted to call... More

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Tracey H, Director of Sales at Holiday Inn Express Hotel & Suites Katy, responded to this review

We at the Holiday Inn Express & Suites pride ourselves on providing excellent customer service to all of our guests. So I sincerely apologize for the problems you had making a reservation. We are always "tweaking" ways to better service our in house guests, and our guests on the phone. Your comments are important to us, and they have been... More

Falls Church, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 21, 2014

I have stayed here for 4 nights once in November and once in December. Both stays were comfortable -- the rooms clean, well appointed, and mostly quiet. I did not eat at the breakfast buffet -- I generally prefer not to. The coffee at the buffet was okay. My only complaint was that the last stay the energetic cleaning crew... More

Was this review helpful? Yes
Tracey H, Director of Sales at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you so much for taking the time to review of hotel. We are sorry that your stay did not meet your expectations. We have forwarded your comments to our housekeeping staff for training purposes. We invite you to stay with us again, so we can show you the exceptional service we provide at The Holiday Inn Hotel & Suites... More

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 6, 2013 via mobile

We experienced a great stay in a nice and clean hotel. Can't ask for much more than that. Service was very welcoming also. One thing we loved about this hotel was the location. Just down the road from Katy Mills mall and lots of restaurants in the area. As a priority club member, this was a wonderful stay for us.

Was this review helpful? Yes
Tracey H, Director of Sales at Holiday Inn Express Hotel & Suites Katy, responded to this review

As an IHG Rewards member we would like to thank you for your continued loyalty to our brand. We would also like to thank your for your positive review because that means we are doing something right. We hope during your next stay in Katy, that your continue to stay at the Holiday Inn Express & Suites. More

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Additional Information about Holiday Inn Express Hotel & Suites Katy

Address: 21010 Katy Freeway, Katy, TX 77449
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Katy 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Katy

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more   less 
Number of rooms
97

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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