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Comfort Inn & Suites West

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22025 Katy Freeway, Katy, TX 77450
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Comfort Inn & Suites West
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Comfort Inn & Suites West
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47 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mukilteo, Washington
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2015

This place was very nice. The room was clean. The front desk clerk was very nice and friendly. There was a gym, swimming pool, laundry service (a bit expensive) etc. Parking was shared with the hotel next door and so if you came in late it was hard to find parking. My husband said if we are back in Houston,... More 

Was this review helpful? Yes 1
Boerne, Texas
1 review
2 of 5 stars Reviewed November 11, 2014

Management didn't care about the issues my family had with the rooms. The ladies working the desk we nice but said they didn't have the authority to offer us any assistance. We booked a 2 Qn bed Suite through Expedia. Checked in, they didn't have a Suite with 2 queen beds. Showed me a suite with 1 King and a... More 

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Phenix City, Alabama
Top Contributor
79 reviews 79 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 11, 2014

My wife and I stay at Comfort Suites as we travel. This particular Comfort Suite is only 2 1/2 years old and is the very best we have ever encountered. From the moment we stepped into the lobby we felt as if we were in a 5 star facility. The counter staff was superb, The room was more than we... More 

Was this review helpful? Yes 1
Top Contributor
77 reviews 77 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 29, 2014

Even though my room had not yet been cleaned and I had to wait in the lobby, I still give this hotel 4 stars. The hotel lobby is really nice and the staff were friendly and the front desk clerk helped me bring my luggage to the room. The bed was very comfortable and the room was dark and quiet.... More 

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1 review
5 of 5 stars Reviewed March 30, 2014

We came here to visit my son and new granddaughter. We spent 9 days here and they were excellent. Nice breakfast and rooms kept clean. Hotel staff very nice and professional. I have not one thing to say bad about this hotel..

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Houston, Texas
18 reviews 18 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed February 26, 2014

I stayed in this hotel on February 14, 2014 with the intention of having a romantic night with the fiancée in a Jacuzzi suite. I'm a local, so the Jacuzzi was my only reason to stay here. Imagine my horror when I flipped it on and the tub instantly filled up with thick, green, bacterial skin (photo attached). I tried... More 

Was this review helpful? Yes 2
Brenham, Texas
Top Contributor
195 reviews 195 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 7, 2014

I stayed just 2 nights at this hotel but was impressed with the front desk, room size and breakfast selection. The rooms could use an update and deep cleaning. Front desk was helpful when approached for directions or recommendations of local restaurants.

Was this review helpful? Yes 1
Austin, Texas
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 26, 2013

A forgettable hotel. It's plain, doesn't smell bad, but doesn't smell good. The beds are okay. Everything about it is okay at best and poor at worst. There are plenty of better options in the area. There's no reason to stay here again unless you are scrambling for lodging at the last moment.

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Pflugerville, Texas
1 review
1 of 5 stars Reviewed September 15, 2013

I called a few days to make my reservation due to a last minute trip into Katy. As we drove up we saw the iron fence and I thought oh no we are in the ghetto . Yes I said it. The ghetto. Then I walked in and it was exactly as I envisioned after seeing the iron gates. The... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2013

Needed a hotel close to a family member that was a little more than the bare minimum so I went with this one. The outside looked okay and the lobby is nice too. The front desk clerks were nice enough but obviously didn't know what they were doing. I was told that my card would have a $50 hold on... More 

Was this review helpful? Yes 1
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