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All 15 Katy hotels

Candlewood Suites - Houston Park Row

2.0 of 5 Hotel   |   19998 Park Row Drive, Katy, TX 77449
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Ranked #9 of 15 hotels in Katy
A recent review
3 of 5 stars Reviewed June 30, 2014
bon3crush3R Dubai, United Arab Emirates
  • Reviews (37)
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37 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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  • German first
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English first
Dubai, United Arab Emirates
Top Contributor
57 reviews 57 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 30, 2014

Been there for couple of weeks, nice for a small business trip or for a short stay if you are in Katy or nearby. Staff is friendly, but not sure of housekeeping. AC was struggling, The kitchen space was too tiny, beds were okay and so was the bathroom. The fitness centre just have couple of treadmills and there's a... More

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IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear bon3crush3R, Thank you for staying with us and for leaving a review of our property. I am glad to hear that our location worked for you. On the other hand, please accept our sincerest apologies for any inconvenience the noise challenges, air conditioning system and housekeeping services may have caused you. We appreciate your feedback as this is our... More

Katy, Texas
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 24, 2014

I had to stay here for a night and I felt it was a good hotel. Few pros: Spacious room Kitchenette with a full size fridge, microwave, and range comfy bed Few cons: I could hear outside and above my room The A/C was not well maintained, I went from stuffy to cold in a few hours

Was this review helpful? Yes 1
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 15, 2014

My company booked me into this hotel last week. The room was big and clean, had a full kitchen, which is great if you would have to be there for a long stay. The internet worked very well, also. Some things to know.....it is a loud hotel, meaning that you can clearly hear the people moving around on top of... More

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IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear DLReid0927, Thank you for writing a detailed review about your experience. It is nice to know you found our suites big and clean. On the other hand, it is very troubling to read that challenges with the noise and bathroom conditions were a let down during your stay. We apologize for the inconvenience this has caused you. As a... More

Plano, Texas
Top Contributor
168 reviews 168 reviews
83 hotel reviews
286 helpful votes 286 helpful votes
3 of 5 stars Reviewed March 22, 2014

I have written over 150 reviews and take providing feedback seriously. I hope you find my review helpful. This hotel is an extended-stay property, meaning they only take care of your room once a week. There is no breakfast option, except a small market with pre-packaged foods. The beds were not comfortable. The rooms were stuffy, even with the AC... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear stevetanyaTexas, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. Your comments about the AC unit and the ice maker have been documented and we are confident the necessary adjustments... More

Falls Church, Virginia
11 reviews 11 reviews
6 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 21, 2014

I have started making regular trips to Katy to visit family -- this was my third trip since Nov. 2013 each being about four nights. The last two times I stayed at the Holiday Inn Express (right around the corner.) For me, I like the Candlewood Suites slightly better. I like the option of the kitchenette (stovetop, microwave, and full... More

Was this review helpful? Yes 1
Houston, Texas
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2014

I rented a 1 bedroom for my daughter, her husband & 2 toddlers here. I am so impressed with this place; the room I chose was called a 1 bedroom & included a closed off master bedroom & in the "living room" a pull-out sofa bed, flat screen tv & DVD player, very nice kitchen & room for a baby... More

Was this review helpful? Yes 1
Houston, Texas
Top Contributor
64 reviews 64 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 30, 2013

We were relocating & need an extended stay until we secured our permanent house. We book for an initial 1 week for 2 adults & 2 elementary children, a room with 2 queen size beds and a cooker/ microwave. We thought that let's stay here & if not good, we will move. As it turns out, we are very happy... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013 via mobile

My husband stayed in the are for work for four months. Beautiful place. The room was very clean. The beds and pillows we're very comfortble and the AC worked like a charm! Walmart and Kroger less than a block a way. A beautiful walking trail right next door. The parking lot is very well lit. It sits off the main... More

Was this review helpful? Yes 1
San Antonio, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

The Candlewood suites hotel in Katy, TX is by far one of the best hotels I've have the privilege of staying at. The hotel staff is very hospitable and makes me feel very welcome. Each time I stay at this hotel (mainly for business purposes) my experience is more and more rewarding. I appreciate the hotel staff and I highly... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed June 30, 2013 via mobile

I called the hotel on today June 30, 2013 @ 2pm to obtain rates and availability. I will have family members here tonight due to a family emergency. The customer service representative was very rude and short. I received the rates but before I could any further details about the property she hung up on me. That's very rude! Even... More

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IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear Newerabuttafly, Thank you for taking the time to convey your comments regarding your recent experience. I am sorry to hear that the service you received was less than satisfactory. Our goal has always been to provide the highest level of customer care through a seamless reservation system and we deeply regret for falling short on our regular standards on... More

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Additional Information about Candlewood Suites - Houston Park Row

Address: 19998 Park Row Drive, Katy, TX 77449
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Houston Park Row 2*
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Also Known As:
Candlewood Suites - Houston Park Row Hotel Katy

29 photos of this hotel

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Room/suite (8)
Hotel & grounds (7)
Business center/function rooms (1)
Other (5)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Official Description (provided by the hotel)
Extended Stay Hotel in Katy, TX Offers Prime Location Welcome to the Houston Park Row Candlewood Suites. This new Katy, Texas hotel is conveniently located off I-10 and is a half-hour from Houston, so you have easy access to local businesses and attractions. Our convenient Katy, Texas hotel location allows you to take a day trip to Houston or enjoy any of the various area attractions, which include the Forbidden Gardens, George Bush Park, Katy Mills Mall and the Berry Center, an arena with over 8,000 seats that hosts various events throughout the year. Other popular southern Texas attractions include the Compaq Center, Memorial Park, the Downtown Aquarium, Sam Houston Race Park and the Galleria Mall, all less than 25 miles from our Katy hotel. Business travelers will enjoy staying at our new extended stay hotel in Katy, TX because of its close proximity to area businesses. Mustang Engineering, Exxon Mobil, Conoco Phillips, Park Ten Business Park, BP Exploration and Shell Oil are all within five miles of our hotel. Additionally, we offer a 24-hour Business Center and an on-site meeting room. You will enjoy cozy accommodations at our new Katy, Texas extended stay hotel. Our fabulous amenities include a 24-hour convenience store, a Fitness Center and complimentary laundry facilities. Book your southern Texas hotel reservations now at our Katy Candlewood suites. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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