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Candlewood Suites - Houston Park Row

2.0 of 5
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19998 Park Row Drive, Katy, TX 77449
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Candlewood Suites - Houston Park Row
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Ranked #7 of 15 Hotels in Katy
A recent review
4 of 5 stars reviewed 2 weeks ago
babygoon Dallas, Texas
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43 reviews from our community

Traveler rating
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    12
    4
    0
    4
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10
14
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Top Contributor
51 reviews 51 reviews
43 hotel reviews
288 helpful votes 288 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location just off the highway but set back a few blocks so no highway noise. We had the basic (smallest) studio room which was fine for one night but for two people it wouldn’t be good for extended stay since it didn’t have a sofa, only one arm chair and the two desk type chairs at the table. Loved... More 

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Charleston, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

The professionals at Candlewood Katy Houston Park Row are by far the most courteous and helpful in the business. After staying downtown Houston for a week and coming here, I felt like I was in paradise. Beautiful stainless steel pots and pans, GE Appliances,cozy sheets and spa like towels. In addition, a very nice work out room and newly renovated... More 

Was this review helpful? Yes 1
Scottsdale, Arizona
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 1, 2015

I had been traveling all week and wanted a different set up to "live in" for a day prior to going home. I have stayed in Candlewood Suites before and know the brand very well. I was welcomed by the staff, they remembered my name at the front desk and enjoyed our interaction. The room is large enough to get... More 

Was this review helpful? Yes 3
Roberto D, General Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear Mr. Douglas, I am delighted to read your comments regarding your stay at Candlewood Suites Houston Park 10 and we are very happy that your stay was really enjoyable. Thank you for your feedback and I will make sure it is communicated to my team. We appreciate your business and we look forward to your next stay. Best Regards,... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 18, 2014

Stayed here with parents and adult son for a family reunion in Katy. We drove overnight from NM and arrived at 8am. The front desk employees and managers were so very kind and helpful. They promptly had all employees concentrate on readying a room for us 4 extremely weary travelers. The property was clean and well maintained and everything you... More 

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Newcastle upon Tyne, United Kingdom
Top Contributor
58 reviews 58 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 30, 2014

Been there for couple of weeks, nice for a small business trip or for a short stay if you are in Katy or nearby. Staff is friendly, but not sure of housekeeping. AC was struggling, The kitchen space was too tiny, beds were okay and so was the bathroom. The fitness centre just have couple of treadmills and there's a... More 

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IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear bon3crush3R, Thank you for staying with us and for leaving a review of our property. I am glad to hear that our location worked for you. On the other hand, please accept our sincerest apologies for any inconvenience the noise challenges, air conditioning system and housekeeping services may have caused you. We appreciate your feedback as this is our... More 

Katy, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 24, 2014

I had to stay here for a night and I felt it was a good hotel. Few pros: Spacious room Kitchenette with a full size fridge, microwave, and range comfy bed Few cons: I could hear outside and above my room The A/C was not well maintained, I went from stuffy to cold in a few hours

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 15, 2014

My company booked me into this hotel last week. The room was big and clean, had a full kitchen, which is great if you would have to be there for a long stay. The internet worked very well, also. Some things to know.....it is a loud hotel, meaning that you can clearly hear the people moving around on top of... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear DLReid0927, Thank you for writing a detailed review about your experience. It is nice to know you found our suites big and clean. On the other hand, it is very troubling to read that challenges with the noise and bathroom conditions were a let down during your stay. We apologize for the inconvenience this has caused you. As a... More 

Plano, Texas
Top Contributor
177 reviews 177 reviews
84 hotel reviews
311 helpful votes 311 helpful votes
3 of 5 stars Reviewed March 22, 2014

I have written over 150 reviews and take providing feedback seriously. I hope you find my review helpful. This hotel is an extended-stay property, meaning they only take care of your room once a week. There is no breakfast option, except a small market with pre-packaged foods. The beds were not comfortable. The rooms were stuffy, even with the AC... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Houston Park Row, responded to this review

Dear stevetanyaTexas, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. Your comments about the AC unit and the ice maker have been documented and we are confident the necessary adjustments... More 

Falls Church, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed February 21, 2014

I have started making regular trips to Katy to visit family -- this was my third trip since Nov. 2013 each being about four nights. The last two times I stayed at the Holiday Inn Express (right around the corner.) For me, I like the Candlewood Suites slightly better. I like the option of the kitchenette (stovetop, microwave, and full... More 

Was this review helpful? Yes 1
Houston, Texas
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 6, 2014

I rented a 1 bedroom for my daughter, her husband & 2 toddlers here. I am so impressed with this place; the room I chose was called a 1 bedroom & included a closed off master bedroom & in the "living room" a pull-out sofa bed, flat screen tv & DVD player, very nice kitchen & room for a baby... More 

Was this review helpful? Yes 1
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