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All 5 Jacksonville hotels

Holiday Inn Express Hotel & Suites Jacksonville

2.5 of 5 Hotel   |   1923 South Jackson Street, Jacksonville, TX 75766
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Ranked #3 of 5 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 21, 2014
BEMJR Mount Vernon, Ohio
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59 reviews from our community

Traveler rating
    36
    11
    4
    6
    2
See reviews for
14
5
7
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Vernon, Ohio
Top Contributor
101 reviews 101 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 21, 2014

I almost wrote a bad review here because there seemed to be a problem that was unexplained for awhile but was remedied very quickly and nicely by the Manager: Ginger! There were, not sure how many of us, there for our 40th reunion from Lon Morris College; which sadly has closed. Now we are all old (60's) but since we... More

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Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow, you made our week! Thank you so much for taking the time to give us feedback on your experience here at the Holiday Inn Express in Jacksonville, Texas. I'm glad you and your friends had a great reunion. I must say, we had just as much fun with you! Please come back and stay again. We'll look forward to... More

1 review
1 of 5 stars Reviewed September 23, 2014 via mobile

I booked a reservation online and cancelled over a month in advance. It warns you that you may be charged a deposit if you cancel. I assumed some type of fee.... I was charged for both nights of my stay!!! $172!! I planned on still using the hotel when we replanned our trip for a four wheeling ride that we... More

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Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear JaimeJo87, We sincerely apologize for your bad experience with this booking. Our policy states that advanced bookings will be charged if cancelled. Again, we are sorry that this has caused you inconvenience. More

Nacogdoches, Texas, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Ginger Hoffman was managing the front desk when I arrived. I had difficulty due to booking the wrong date on a website. She was very pleasant throughout the whole check in. She continued to answer phones with a smile and help other guest in the process. She did whatever was necessary to get me checked in and even apologized and... More

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Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for writing a review and endorsing our hotel! I'm glad our staff was able to accommodate you and I hope you will return. - Hotel Staff More

Indiana
Top Contributor
126 reviews 126 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 16, 2014

We stayed here in June and HIE delivered once again. We were treated courteously, the hotel met all our needs, it was quiet and the room was comfortable. HIE really tries to meet guests needs with outlets that are plentiful and conveniently located, room amenities and comfortable beds. We always enjoys staying at HIE.

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Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for choosing the Holiday Inn Express. We appreciate your business and are glad that you had a great stay! We look forward to your business in the future - Hotel Staff More

Mesquite, Texas
1 review
5 of 5 stars Reviewed July 8, 2014

The room was O M G beautiful. Very spacious, comfortable and just overall wonderful. Check in was great and the front desk clerk on checkin and checkout were very friendly and thorough. I will and have recommended this hotel to my family and friends. Heck we had about 10 rooms for that weekend and will be back soon.

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Hotel S, Staff at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your kind remarks regarding our hotel. Here at Holiday Inn express& suites we always want to do everything we can to make sure that every guest enjoys their stay. We thank you for choosing us as a comfy place to rest your head and we look forward to seeing you the next time you’re in Jacksonville, TX. More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 23, 2014

I, unfortunately, share the same experience of some of the other reviewers of this hotel. My company travel agent books our hotels and all charges are supposed to be charged to the card on file. When I handed over my personal debit card for incidentals, it was charged the full amount of my extended stay. Almost $900. Not a huge... More

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Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

We here at Holiday Inn Express- Jacksonville Texas, value our customers experience with us.The Management and Staff would like to express a big thank you for your comments. We are sorry to hear of the inconveniences you experienced while staying at our hotel and want to ensure you that at Holiday Inn inconveniences to our guest are not something we... More

Runaway Bay, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2014

This is a great hotel. The rooms are very nice, clean and modern. I stayed here for an extended time and loved the king suite. It gave me plenty of room for working, relaxing and even has a mini kitchen. The staff is great. They were always friendly and very accommodating. I highly recommend this hotel if you are ever... More

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Hotel S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests and ensure that their stay in Jacksonville is a great one! At Holiday Inn Express & Suites... More

Knippa, Texas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

The room was great. There weren't enough people working. When we got there to check in about 9:00 there was no one at the front desk. We waited for quite a while and rang the bell a few times. Other people were waiting also. I finally called the hotel and after several rings I got an answer. The lady said... More

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Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for taking the time to complete this online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your feedback serves as encouragement to all of our staff, as we strive to continuously improve the quality of our services and to provide an exceptional experience... More

Denton, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

Maria (front desk attendant) was nice and helpful. She even called the room a few seconds after I got in and asked if everything was to my liking! Very very clean hotel. Only negative: The faucet water was a little slimy (not the hotel's fault but still gross). Overall, great.

Was this review helpful? Yes
Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests whether they are here in a room relaxing or using our meeting room for their business. We... More

Groesbeck, Texas
2 reviews
5 of 5 stars Reviewed May 22, 2014

This hotel is great for an extended stays. The King Suite with the mini kitchen (refrigerator, microwave and mini bar sink) is great when you have to live away from home for work. The staff are always there to greet you with a smile and a cookie ! Thanks to all who make my life a little better while working... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 South Jackson Street, Jacksonville, TX 75766
Phone Number:
Location: United States > Texas > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Number of rooms: 68
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Holiday Inn Express Hotel And Suites Jacksonville

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