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Holiday Inn Express Hotel & Suites Jacksonville

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1923 South Jackson Street, Jacksonville, TX 75766
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Holiday Inn Express Hotel & Suites Jacksonville
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68 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newbern TN
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is ideal for our stop over travels in Texas. Room was clean and staff was very accommodating. Ginger Hoffman graciously took care of all our needs. She was friendly, courteous and went above and beyond to make our stay as pleasant as possible. I would highly recommend this hotel to anyone staying in Jacksonville TX.

Was this review helpful? Yes
Dallas, Texas
2 reviews
5 of 5 stars Reviewed May 5, 2015

My husband and I stayed here for the weekend while visiting our daughter and new son-in-law. We were pleasantly surprised at the cleanliness, friendliness, and helpfulness of the staff and location. It was a packed weekend with no vacancies, but you would never know by the breakfast buffet. It was kept full and clean during the entire breakfast time. There... More 

Was this review helpful? Yes
Nashville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

Very clean, staff very friendly. Breafast bar extensive with an excellent range catering for all tastes ranging from cereals, yougurts, hot food consisted of eggs done scrambled or omlette, with sausage patteis or sausage links. A vast array of breads/danish/pancakes. Coffee regular/decaf (of course) juice and fresh fruit. No one should go hungry here. The pool area ideal for kids,... More 

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Saint Louis, Missouri
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

Jacksonville being such a small town, not a lot of options; however this location is always comfortable, staff attentive, very helpful. The staff change frequently; however they seemed to be trained well in customer service, have never had a bad experience in this location.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed February 26, 2015

Had a wonderful stay. The room was great & the Hotel Staff were very nice & professional. The 10,000 per night Bonus Points Package is awesome!!! I have found no other hotel in IHG that does this. Will definitely stay here again when staying in this area....

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for giving us a shout out on tripadvisor! We are very glad you enjoyed your stay at the Holiday Inn Express in Jacksonville, Texas. You are right. That 10,000 bonus points package rocks! Please, come stay with us as much as you can. Thank you again! More 

Sedona, Arizona
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 22, 2015

I agree with the other reviewers, this is a great motel and the staff is so eager to please and go the extra mile in making your stay an enjoyable one while in Jacksonville. I'd like to mention Jennifer who made us some cookies after a late night checkin and Rachel for speedy checkout. We'll return when back in Jacksonville.

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow! You made our day!! Thank you so much for taking time to give us those compliments. Jennifer and Rachel will be jumping up and down to see their name in lights. Anytime you're in the area, please come back to visit us at Holiday Inn Express in Jacksonville, Texas. You'll always be welcome! More 

Winchester, KY, United States
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed February 17, 2015

This is a typical, high quality, Holiday Inn Express property. Room was great, staff friendly. Breakfast was good. I was travelling between Memphis and San Antonio and needed a midpoint stopover. Good chain restaurants in the area. The beds, pillows, bathroom were all great and typical for HIE. I'd stay here again anytime. Nice.

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for taking time to give us your feedback for the Holiday Inn Express in Jacksonville, Texas. We appreciate all the nice things you had to say. We strive to make everyone feel welcome and comfortable and are glad to see you enjoyed the room and the breakfast. From everyone here, thank you again for staying with... More 

Magnolia, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

I have been staying at the Hotel during the week for the last month, rooms are clean and comfortable with plenty of pillows. The staff is the star of this Hotel, Ginger and Jessica make the stay very pleasant and are very accomadating.

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

This review made our day. We are so happy we could make your stay enjoyable. Thank you for taking the time to give us feedback, it really helps boost employee morale. We're excited to come to work every day to be able to see people like you. Please come back and stay with us again and the Holiday Inn Express... More 

Kingwood, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

We had a great stay in Jacksonville thanks to the Management and staff at Holiday Inn Express. Ginger the manager was very helpful in reserving and managing rooms for as many as twelve men for ten days. Breakfast was good, rooms were clean, and all problems were handled immediately.

Was this review helpful? Yes 1
Ginger_Hoffman, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your kind words. They made our day! And thank you for taking the time to give us feedback on your stay. Please, come stay again as soon as possible so we can wow you with our friendliness! Your review meant a lot to us. Again, thank you. More 

Mount Vernon, Ohio
Level Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 21, 2014

I almost wrote a bad review here because there seemed to be a problem that was unexplained for awhile but was remedied very quickly and nicely by the Manager: Ginger! There were, not sure how many of us, there for our 40th reunion from Lon Morris College; which sadly has closed. Now we are all old (60's) but since we... More 

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow, you made our week! Thank you so much for taking the time to give us feedback on your experience here at the Holiday Inn Express in Jacksonville, Texas. I'm glad you and your friends had a great reunion. I must say, we had just as much fun with you! Please come back and stay again. We'll look forward to... More 

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52 photos of this hotel

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