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All 5 Jacksonville hotels

Holiday Inn Express Hotel & Suites Jacksonville

2.5 of 5 Hotel   |   1923 South Jackson Street, Jacksonville, TX 75766
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Holiday Inn Express Hotel & Suites Jacksonville

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Ranked #3 of 5 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 1 week ago
RomeoC2 Lindale, Texas
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47 people have reviewed this hotel

Traveler rating
    30
    7
    4
    5
    1
See reviews for
12
4
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Lindale, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I had a business meeting scheduled at the above location and it turned out really well! Rachael at the front Desk was very helpful in getting me in touch with someone who could help me in reserving a meeting room and getting things started. Olivia was awesome she went above and beyond in helping me. She helped with setting up... More

Was this review helpful? Yes
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all of our guests, whether they are here in a room relaxing or using our meeting room for their business.... More

Amarillo, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago

Be sure to check your charges. I was at this hotel for an extended business stay and this staff charged the wrong credit card twice... once for over a thousand dollars. I was not happy and the staff said it could take up to 12 days to be fixed. Also there was one staff member that needed some additional customer... More

Was this review helpful? Yes
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your review of our hotel. We are very sorry to hear of the inconveniences you had during your stay with us. We always want to do everything we can to assure that our guest stay with us is a pleasant one. I am very sorry you felt that the front desk staff that served you lacked in... More

Dripping Springs, Texas
Top Contributor
74 reviews 74 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a ways from the highway, which is great because it was quieter than many HI's with no highway noise. We were greeted right away at the front desk in a very courteous manner. The hotel is decorated in a very modern way and is obviously brand new. The hotel room was clean and comfortable. The A/C was... More

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abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

We here at Holiday Inn Express in Jacksonville,Texas, value our customers experience with us. The Management and Staff would like to express a big thank you for your comments. We are glad you enjoyed your stay with us during your travels. We are very sorry to hear about your breakfast experience and want to assure you that we have addressed... More

Liberty
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2014

I stay at this brand of hotel no matter where I go because of the great service. This hotel is fairly new and the staff greeted you as soon as you walked in the door. I have stay at plenty holiday inn and this is by far the best one i've stayed at the rooms are very spacious, clean and... More

Was this review helpful? Yes 1
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests and ensure that their stay is a great one! We always appreciate our guest feedback and look... More

Forney, Texas
1 review
5 of 5 stars Reviewed February 11, 2014

Staff was very friendly and I received a suite for a very reasonable rate. Highly recommend if you are in the area. The room was very clean and updated. I came for business in February so I did not use the pool, but it looked clean and the lobby was nice.

Was this review helpful? Yes
Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests and ensure that their stay is a great one! We always appreciate our guest feedback and look... More

Sugar Land, Texas
1 review
5 of 5 stars Reviewed December 29, 2013 via mobile

I have been staying at this hotel for the past 15 months on weekly basis and They have Great service, great clean rooms and I love their service. Staff is quite friendly. Someday I would like to bye a hotel like this.

Was this review helpful? Yes
Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

The Management and Staff of Holiday Inn Express Jacksonville, Texas would like to express a giant thank you for your wonderful comments. We are so glad you enjoyed your long stay with us during your travels. Please, if there is anything we can do to accommodate you in the future, do not hesitate to contact us. We are here to... More

Poteet, Texas
Top Contributor
62 reviews 62 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 22, 2013

I recently stayed in East Texas at this hotel which was truly an oasis. The interior of the hotel is very stylish and the rooms were clean and comfortable. Although there is not much out in this area of Texas; if you are travelling it is nice to know where the best place is to stay. For my money I... More

Was this review helpful? Yes 1
Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

We here at Holiday Inn Express Jacksonville Texas, value our customers experience with us.The Management and Staff would like to express a big Thank You for your comments. We are glad you enjoyed your stay with us during your travels. Please, if there is anything we can do to accommodate you in your future travel plans don’t hesitate to contact... More

Panama City Beach, Florida
1 review
5 of 5 stars Reviewed December 10, 2013

Joe and Sarah Bailey We only stay at Holiday Inn Express as we travel, The Jacksonville Inn is the best of all our visits. The staff is just super, we appreciated their concern and courtesy. Amanda,, Rachel ,Andrew, Kalee and Lyndsay, who was very helpful at the service desk upon arrival. The hotel is very clean in lobby and breakfast... More

Was this review helpful? Yes
Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

The Management and Staff of Holiday Inn Express Jacksonville, Texas would like to express a big Thank You for your comments. We are glad you enjoyed your stay with us during your travels. Please, if there is anything we can do to accommodate you in your future travel plans don’t hesitate to contact us. We are here to help in... More

Mount Pleasant, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

Our business with this property has been nothing but good things! Wonderful value, amazazing quality and staff. Kaylee, the sales manager, for this property goes above and beyond for her guests. Well done and thank you!!!

Was this review helpful? Yes
Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Roxy, V: Thank you for choosing the Holiday Inn Express. We appreciate your business and are glad that you had a great stay! We look forward to your business in the future More

Jefferson, Texas
1 review
5 of 5 stars Reviewed December 6, 2013

Courteous Staff, Clean property, large spacious rooms! Def best in Jacksonville. Kalee and her staff are awesome and do great job ! I stayed here briefly during thanksgiving visiting friends around thanksgiving. Loved my stay and def be back soon!

Was this review helpful? Yes
Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thenaturenurd: We appreciate you choosing the Holiday Inn Express. Here we do our best to go above and beyond. The holidays have enough stress without the hotel pilling on more. We strive to give you a stress free stay and are glad you felt so positive about yours. We look forward to seeing you at our property in the future.... More

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville
Address: 1923 South Jackson Street, Jacksonville, TX 75766
Phone Number:
Location: United States > Texas > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
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