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Holiday Inn Express Hotel & Suites Jacksonville

2.5 of 5 1923 South Jackson Street, Jacksonville, TX 75766
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Jacksonville
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Holiday Inn Express Hotel & Suites Jacksonville
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64 reviews from our community

Traveler rating
    40
    11
    5
    6
    2
See reviews for
15
5
9
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (18)
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1 review
5 of 5 stars Reviewed yesterday NEW

Had a wonderful stay. The room was great & the Hotel Staff were very nice & professional. The 10,000 per night Bonus Points Package is awesome!!! I have found no other hotel in IHG that does this. Will definitely stay here again when staying in this area....

Was this review helpful? Yes
Sedona, Arizona
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I agree with the other reviewers, this is a great motel and the staff is so eager to please and go the extra mile in making your stay an enjoyable one while in Jacksonville. I'd like to mention Jennifer who made us some cookies after a late night checkin and Rachel for speedy checkout. We'll return when back in Jacksonville.

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow! You made our day!! Thank you so much for taking time to give us those compliments. Jennifer and Rachel will be jumping up and down to see their name in lights. Anytime you're in the area, please come back to visit us at Holiday Inn Express in Jacksonville, Texas. You'll always be welcome! More 

Winchester, KY, United States
Top Contributor
80 reviews 80 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a typical, high quality, Holiday Inn Express property. Room was great, staff friendly. Breakfast was good. I was travelling between Memphis and San Antonio and needed a midpoint stopover. Good chain restaurants in the area. The beds, pillows, bathroom were all great and typical for HIE. I'd stay here again anytime. Nice.

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for taking time to give us your feedback for the Holiday Inn Express in Jacksonville, Texas. We appreciate all the nice things you had to say. We strive to make everyone feel welcome and comfortable and are glad to see you enjoyed the room and the breakfast. From everyone here, thank you again for staying with... More 

Magnolia, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been staying at the Hotel during the week for the last month, rooms are clean and comfortable with plenty of pillows. The staff is the star of this Hotel, Ginger and Jessica make the stay very pleasant and are very accomadating.

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

This review made our day. We are so happy we could make your stay enjoyable. Thank you for taking the time to give us feedback, it really helps boost employee morale. We're excited to come to work every day to be able to see people like you. Please come back and stay with us again and the Holiday Inn Express... More 

Kingwood, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

We had a great stay in Jacksonville thanks to the Management and staff at Holiday Inn Express. Ginger the manager was very helpful in reserving and managing rooms for as many as twelve men for ten days. Breakfast was good, rooms were clean, and all problems were handled immediately.

Was this review helpful? Yes 1
Ginger_Hoffman, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your kind words. They made our day! And thank you for taking the time to give us feedback on your stay. Please, come stay again as soon as possible so we can wow you with our friendliness! Your review meant a lot to us. Again, thank you. More 

Mount Vernon, Ohio
Top Contributor
109 reviews 109 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 21, 2014

I almost wrote a bad review here because there seemed to be a problem that was unexplained for awhile but was remedied very quickly and nicely by the Manager: Ginger! There were, not sure how many of us, there for our 40th reunion from Lon Morris College; which sadly has closed. Now we are all old (60's) but since we... More 

Was this review helpful? Yes 1
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow, you made our week! Thank you so much for taking the time to give us feedback on your experience here at the Holiday Inn Express in Jacksonville, Texas. I'm glad you and your friends had a great reunion. I must say, we had just as much fun with you! Please come back and stay again. We'll look forward to... More 

1 review
1 of 5 stars Reviewed September 23, 2014 via mobile

I booked a reservation online and cancelled over a month in advance. It warns you that you may be charged a deposit if you cancel. I assumed some type of fee.... I was charged for both nights of my stay!!! $172!! I planned on still using the hotel when we replanned our trip for a four wheeling ride that we... More 

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear JaimeJo87, We sincerely apologize for your bad experience with this booking. Our policy states that advanced bookings will be charged if cancelled. Again, we are sorry that this has caused you inconvenience. More 

Nacogdoches, Texas, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Ginger Hoffman was managing the front desk when I arrived. I had difficulty due to booking the wrong date on a website. She was very pleasant throughout the whole check in. She continued to answer phones with a smile and help other guest in the process. She did whatever was necessary to get me checked in and even apologized and... More 

Was this review helpful? Yes 1
Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for writing a review and endorsing our hotel! I'm glad our staff was able to accommodate you and I hope you will return. - Hotel Staff More 

Indiana
Top Contributor
143 reviews 143 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 16, 2014

We stayed here in June and HIE delivered once again. We were treated courteously, the hotel met all our needs, it was quiet and the room was comfortable. HIE really tries to meet guests needs with outlets that are plentiful and conveniently located, room amenities and comfortable beds. We always enjoys staying at HIE.

Was this review helpful? Yes
Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for choosing the Holiday Inn Express. We appreciate your business and are glad that you had a great stay! We look forward to your business in the future - Hotel Staff More 

Mesquite, Texas
1 review
5 of 5 stars Reviewed July 8, 2014

The room was O M G beautiful. Very spacious, comfortable and just overall wonderful. Check in was great and the front desk clerk on checkin and checkout were very friendly and thorough. I will and have recommended this hotel to my family and friends. Heck we had about 10 rooms for that weekend and will be back soon.

Was this review helpful? Yes
Hotel S, Staff at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your kind remarks regarding our hotel. Here at Holiday Inn express& suites we always want to do everything we can to make sure that every guest enjoys their stay. We thank you for choosing us as a comfy place to rest your head and we look forward to seeing you the next time you’re in Jacksonville, TX. More 

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 South Jackson Street, Jacksonville, TX 75766
Phone Number:
Location: United States > Texas > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville

27 photos of this hotel

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