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Holiday Inn Express Hotel & Suites Jacksonville

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1923 South Jackson Street, Jacksonville, TX 75766
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Holiday Inn Express Hotel & Suites Jacksonville
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80 Reviews from our TripAdvisor Community

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San Antonio, Texas
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel looks almost new in the lobby area. Nicely furnished common area that also serves as a breakfast area in the morning. Our room was furnished nicely and was clean and quiet. We arrived later in the evening and I (a coffeeholic) was a little disappointed that, though there was coffee available in the common area, it wasn't very... More 

Helpful?
Thank highflight
HolExpJv, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience. I can assure you that all of this has been addressed. I am pleased to hear the rest of your stay was enjoyable and we look forward... More 

San Antonio, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 2, 2016 via mobile

Visited Jacksonville for a wedding and stayed in a suite. The hotel was very nice with an attractive lobby,clean rooms and attentive staff. The beds were comfortable with multiple pillows with different levels of firmness. I was not expecting much but was pleasantly surprised and enjoyed the stay.

Helpful?
Thank garygossen
HolExpJv, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take pride in the product and service that we provide our guests and I am glad that you had a great stay with us. We look forward to having you stay with us the next time your travels bring you to Jacksonville, TX. More 

Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

Comfortable bed, walls didn't seem thin but the hotel was not booked solid. Breakfast was as promised (nothing special but nutritional choices were available). Wi-Fi worked well as I was on a video conference all day long. The exercise room could use done updating (the elliptical machine was pretty squeaky but not yet klunky) All staff I interacted with were... More 

Helpful?
Thank chefhubaju
HolExpJv, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience. I can assure you that all of this has been addressed. I am pleased to hear the rest of your stay was enjoyable and we look forward... More 

Rush City, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed December 27, 2015

Stayed here while visiting family - the hotel was clean and recently renovated. The staff was excellent. The rooms were clean and the bed was very comfortable, a great night of sleep here! The prices were very reasonable

Helpful?
Thank Danna C
HolExpJv, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for taking the time to share your experiences with our hotel on TripAdvisor. We truly love having you as a guest and look forward to the next time you are in the area! More 

San Antonio, United States
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed December 15, 2015

This hotel meets all your basic needs, and the staff here is friendly, welcoming, and anxious to meet your needs. The breakfast is basic and has both hot and cold features, and they always had fresh baked cookies at the desk in the afternoon. The room was well-appointed with microwave, frig, and flat screen with cable. There were plenty of... More 

Helpful?
Thank Carl S
HolExpJv, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience. I am pleased to hear the rest of your stay was enjoyable and we look forward to welcoming you back again soon! More 

Lake Oswego
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed October 31, 2015

I stayed here for a couple days for business and I would say I was a little surprised. The hotel itself is not new (probably 4-5 years old) but the place was clean and comfortable. The rooms were decently appointed and clean. The workout room was okay and the breakfast while late (after 6 am) one morning, was the usual... More 

Helpful?
Thank littlemtn
abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for all your kind words about our hotel. I am so happy to hear that you enjoyed your stay and that our staff did such a great job. I will ensure they get the praise they deserves and share your feedback with the entire team, they will be very excited to hear it. Again thank you... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 10, 2015

This hotel is comfortable and very clean but staff member Ginger at the front desk went above and beyond to assist me upon check in. She is the real reason I highly recommend staying at this hotel! She is definitely grace under fire and gives EXCELLENT customer service! Free WI-FI and free breakfast. Stay here!

Helpful?
Thank Chris K
abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your kind words about our hotel on Trip Advisor. We are so proud that we were able to provide you with a great stay. Your feedback means so much to the team at the hotel, so thank you again, and we look forward to seeing you back soon. More 

Texas
Level Contributor
84 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed October 2, 2015

Location—This 5-year-old hotel is on the main highway in Jacksonville, and is within a few minutes of shopping, eateries, and much else. It obviously receives a large assortment of guests [families, business folks, contractors, tourists, etc.], and so it must offer good services…which it does WELL! Staff—Helpful and welcoming Room—Exceptionally well-designed and maintained Bed—Excellent Bath—plenty of room, with a large... More 

Helpful?
Thank TexasPadre
abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for all your kind words about our hotel. I am so happy to hear that you enjoyed your stay and that our staff did such a great job. I will ensure they get the praise they deserves and share your feedback with the entire team, they will be very excited to hear it. Again thank you... More 

Burkburnett, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed September 23, 2015

hotel is fairly new. The inside pool was clean and & had 2 handicap lifts, 1 for the pool and 1 for the hot tub. when we got to our room it wasn't what we requested. we went back to the front desk & they put us in an upgraded room from what we reserved. The beds were wonderful. The... More 

Helpful?
Thank Martha S
abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your feedback on Trip Advisor. We are so happy to hear that you enjoyed your stay at our location, and that you found our location convenient for your needs. Thank you for your feedback on our breakfast offerings, we do try to maintain a large variety of offerings out on the buffet, and we do... More 

Carson City, Nevada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 26, 2015

We stayed here after a wedding in the area. The hotel staff was friendly. The rooms were big, comfortable, and clean. The continental breakfast was great. I've spent five times a much for more stars and less value than this hotel.

Helpful?
Thank KamaheleRPh
abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take pride in the product and service that we provide our guests and I am glad that you had a great stay with us. We look forward to having you stay with us the next time your travels bring you to Jacksonville, TX. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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