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Holiday Inn Express Hotel & Suites Jacksonville

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1923 South Jackson Street, Jacksonville, TX 75766
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Jacksonville
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72 Reviews from our TripAdvisor Community

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Traveler rating
    47
    12
    5
    6
    2
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19
6
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carson City, Nevada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 26, 2015

We stayed here after a wedding in the area. The hotel staff was friendly. The rooms were big, comfortable, and clean. The continental breakfast was great. I've spent five times a much for more stars and less value than this hotel.

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1 review
5 of 5 stars Reviewed July 24, 2015

Love going to a place that is family friendly. The food was fresh and tasted great. The rooms were spotless. The staff was very polite and friendly. I would definitely visit again. Its hard finding a place that you can walk away from and be pleased with everything. I can honestly say that this place had everything we needed and... More 

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New York City, New York
Level Contributor
5 reviews
5 of 5 stars Reviewed July 20, 2015

When I first called Holiday Inn Express Jacksonville, TX to inquire about their location my phone kept breaking up and dropping the call, I thought I was aggravating the desk clerk with twenty questions with how far was the hotel from where I needed to go and so forth and so on. I then made my reservations with a charming... More 

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Wolverhampton, United Kingdom
1 review
5 of 5 stars Reviewed July 15, 2015

The service was second to none, room was very clean staff was very politely spoken. Location was excellent close to Tyler city. The pool was very clean water perfect temperature. Breakfast was good on time fresh, just right temperature to eat. My overall best experience was the cleanliness of the property and the staff. Excellent value for money would stay... More 

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Newbern TN
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

This hotel is ideal for our stop over travels in Texas. Room was clean and staff was very accommodating. Ginger Hoffman graciously took care of all our needs. She was friendly, courteous and went above and beyond to make our stay as pleasant as possible. I would highly recommend this hotel to anyone staying in Jacksonville TX.

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Dallas, Texas
2 reviews
5 of 5 stars Reviewed May 5, 2015

My husband and I stayed here for the weekend while visiting our daughter and new son-in-law. We were pleasantly surprised at the cleanliness, friendliness, and helpfulness of the staff and location. It was a packed weekend with no vacancies, but you would never know by the breakfast buffet. It was kept full and clean during the entire breakfast time. There... More 

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Nashville, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

Very clean, staff very friendly. Breafast bar extensive with an excellent range catering for all tastes ranging from cereals, yougurts, hot food consisted of eggs done scrambled or omlette, with sausage patteis or sausage links. A vast array of breads/danish/pancakes. Coffee regular/decaf (of course) juice and fresh fruit. No one should go hungry here. The pool area ideal for kids,... More 

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Saint Louis, Missouri
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 9, 2015

Jacksonville being such a small town, not a lot of options; however this location is always comfortable, staff attentive, very helpful. The staff change frequently; however they seemed to be trained well in customer service, have never had a bad experience in this location.

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abvikinder, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take pride in the product and service that we provide our guests and I am glad that you had a great stay with us. We look forward to having you stay with us the next time your travels bring you to Holiday Inn Express in Jacksonville, TX. More 

1 review
5 of 5 stars Reviewed February 26, 2015

Had a wonderful stay. The room was great & the Hotel Staff were very nice & professional. The 10,000 per night Bonus Points Package is awesome!!! I have found no other hotel in IHG that does this. Will definitely stay here again when staying in this area....

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Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for giving us a shout out on tripadvisor! We are very glad you enjoyed your stay at the Holiday Inn Express in Jacksonville, Texas. You are right. That 10,000 bonus points package rocks! Please, come stay with us as much as you can. Thank you again! More 

Sedona, Arizona
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 22, 2015

I agree with the other reviewers, this is a great motel and the staff is so eager to please and go the extra mile in making your stay an enjoyable one while in Jacksonville. I'd like to mention Jennifer who made us some cookies after a late night checkin and Rachel for speedy checkout. We'll return when back in Jacksonville.

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Wow! You made our day!! Thank you so much for taking time to give us those compliments. Jennifer and Rachel will be jumping up and down to see their name in lights. Anytime you're in the area, please come back to visit us at Holiday Inn Express in Jacksonville, Texas. You'll always be welcome! More 

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52 photos of this hotel

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Room/suite (20)
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Hotel & grounds (12)
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Other (8)
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