We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Jacksonville hotels

Holiday Inn Express Hotel & Suites Jacksonville

2.5 of 5 Hotel   |   1923 South Jackson Street, Jacksonville, TX 75766
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Express Hotel & Suites Jacksonville to your Saves list
Holiday Inn Express Hotel & Suites Jacksonville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #3 of 5 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Cassandra J Mesquite, Texas
  • Reviews (55)
  • Photos (25)
  • Amenities
  • Q&A
  • Room tips (5)
  • Location
  • More
Write a Review

55 people have reviewed this hotel

Traveler rating
    34
    10
    4
    6
    1
See reviews for
14
4
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Mesquite, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was O M G beautiful. Very spacious, comfortable and just overall wonderful. Check in was great and the front desk clerk on checkin and checkout were very friendly and thorough. I will and have recommended this hotel to my family and friends. Heck we had about 10 rooms for that weekend and will be back soon.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I, unfortunately, share the same experience of some of the other reviewers of this hotel. My company travel agent books our hotels and all charges are supposed to be charged to the card on file. When I handed over my personal debit card for incidentals, it was charged the full amount of my extended stay. Almost $900. Not a huge... More

Was this review helpful? Yes 2
Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

We here at Holiday Inn Express- Jacksonville Texas, value our customers experience with us.The Management and Staff would like to express a big thank you for your comments. We are sorry to hear of the inconveniences you experienced while staying at our hotel and want to ensure you that at Holiday Inn inconveniences to our guest are not something we... More

Runaway Bay, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2014

This is a great hotel. The rooms are very nice, clean and modern. I stayed here for an extended time and loved the king suite. It gave me plenty of room for working, relaxing and even has a mini kitchen. The staff is great. They were always friendly and very accommodating. I highly recommend this hotel if you are ever... More

Was this review helpful? Yes
Hotel S, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests and ensure that their stay in Jacksonville is a great one! At Holiday Inn Express & Suites... More

Knippa, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

The room was great. There weren't enough people working. When we got there to check in about 9:00 there was no one at the front desk. We waited for quite a while and rang the bell a few times. Other people were waiting also. I finally called the hotel and after several rings I got an answer. The lady said... More

Was this review helpful? Yes
Hotel S, Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for taking the time to complete this online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your feedback serves as encouragement to all of our staff, as we strive to continuously improve the quality of our services and to provide an exceptional experience... More

Denton, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

Maria (front desk attendant) was nice and helpful. She even called the room a few seconds after I got in and asked if everything was to my liking! Very very clean hotel. Only negative: The faucet water was a little slimy (not the hotel's fault but still gross). Overall, great.

Was this review helpful? Yes
Hotel S, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests whether they are here in a room relaxing or using our meeting room for their business. We... More

Groesbeck, Texas
2 reviews
5 of 5 stars Reviewed May 22, 2014

This hotel is great for an extended stays. The King Suite with the mini kitchen (refrigerator, microwave and mini bar sink) is great when you have to live away from home for work. The staff are always there to greet you with a smile and a cookie ! Thanks to all who make my life a little better while working... More

Was this review helpful? Yes
Portland, Maine
1 review
5 of 5 stars Reviewed May 18, 2014

Had a long stay in Jacksonville and chose the Holiday Inn Express randomly. It was a great choice. As a stranger in the area, I found the staff friendly and helpful. The hotel is clean and very comfortable and had every amenity I needed.

Was this review helpful? Yes
Hotel S, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all our guests and ensure that their stay in Jacksonville is a great one! At Holiday Inn Express & Suites... More

Lindale, Texas
1 review
5 of 5 stars Reviewed April 11, 2014

I had a business meeting scheduled at the above location and it turned out really well! Rachael at the front Desk was very helpful in getting me in touch with someone who could help me in reserving a meeting room and getting things started. Olivia was awesome she went above and beyond in helping me. She helped with setting up... More

Was this review helpful? Yes
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you so much for your comments regarding your most recent stay with us! We are ecstatic to hear that you enjoyed your stay and experience with the hotel staff. It is our goal to provide excellent customer service to all of our guests, whether they are here in a room relaxing or using our meeting room for their business.... More

Amarillo, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 11, 2014

Be sure to check your charges. I was at this hotel for an extended business stay and this staff charged the wrong credit card twice... once for over a thousand dollars. I was not happy and the staff said it could take up to 12 days to be fixed. Also there was one staff member that needed some additional customer... More

Was this review helpful? Yes 3
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Thank you for your review of our hotel. We are very sorry to hear of the inconveniences you had during your stay with us. We always want to do everything we can to assure that our guest stay with us is a pleasant one. I am very sorry you felt that the front desk staff that served you lacked in... More

Dripping Springs, Texas
Top Contributor
74 reviews 74 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 8, 2014

The hotel is a ways from the highway, which is great because it was quieter than many HI's with no highway noise. We were greeted right away at the front desk in a very courteous manner. The hotel is decorated in a very modern way and is obviously brand new. The hotel room was clean and comfortable. The A/C was... More

Was this review helpful? Yes
abvikinder, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

We here at Holiday Inn Express in Jacksonville,Texas, value our customers experience with us. The Management and Staff would like to express a big thank you for your comments. We are glad you enjoyed your stay with us during your travels. We are very sorry to hear about your breakfast experience and want to assure you that we have addressed... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Express Hotel & Suites Jacksonville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Jacksonville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 South Jackson Street, Jacksonville, TX 75766
Phone Number:
Location: United States > Texas > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Tingo, BookingOdigeoWL, Priceline, Hotels.com, Venere and Agoda so you can book your Holiday Inn Express Hotel & Suites Jacksonville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville

25 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (10)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Hotel & grounds (6)
Viewed
Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
68

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer