We booked a group of 19 rooms back in February 2012 for the nights of May 17th and 18th as we would be bringing our high school band kids to the DFW area for a band trip. I was very explicit when talking to Juanita Comacho, sales manager, that we had 50 teenagers, we needed rooms on the same floor...
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We returned to the United States, and got caught in a 9 hour layover at DFW. The hotel at DFW was full, and they gave us a list of hotels close to the airport with shuttle service. This hotel was listed as a Clarion with shuttle service. We called them, found out that it was not a Clarion, but decided...
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Stayed here one night. It's getting pretty run down. Front desk clerks were friendly enough. Shuttle drivers were great. That bar food was OK. Drink prices were inexpensive. Morning breakfast didn't have much to offer but it filled the hole in my belly. That being said it was super cheap so I would stay here again if I had to.
If you are looking for a cheap clean hotel with free pick up / delivery to DFW this is perfect. It is sad that for just a little bit of TLC it could be so much better: clean the elevator walls; fix the toliets so the handle doesn't need to be held up to make it work; super glue the...
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I was suppose to have a date night with my boyfriend to get away from the kids. Well I get there and When you walk in the lobby is pretty neat to look at however the charm of the lobby doesnt over shadow the horrible customer service. I get there check in nothing special I go to my room and...
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After the storms and tornados a couple weeks back we had to do work on our roof to repair the damage. I apologize that while they were repairing it caused a problem with your room. At the time I was unavailable to go to your room myself therefore, I sent our security to go to your room and see what...
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Do not even consider this hotel! A friend and i were attending a skincare show about 8 miles away. We picked this place bc it appeared very nice in the pictures online but obviousilly pictures are decieving. We arrived late around 9 and when we checked in the front desk was rude and sitting on her cell phone not even...
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I apologize that you felt the front desk clerk was being rude, that will be addressed to her. We strive to have excellent customer service when it comes to our guest. At anytime did you ask to move rooms? We would have been happy to move or upgrade your room. Our hot tub is located inside our lobby and we...
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Upon check in which was 1:45am the front desk staff was rude and not informed. As an "extended stay guest" I was never informed I would receive only one set of towels the whole time I was here, and when I went to the front desk to request some there seems to be a shortage of towels. As an "extended...
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Our extended stay rate is very economical. Our rates start as low as $500 per month. As an extended stay weekly guest your rate could be as low as $23 per day and yes, at that rate we don’t offer daily housekeeping service or towel exchange. We will only provide housekeeping once per week. However, if you want to exchange...
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This is the worse hotel we have ever stayed in. The place is very outdated and the rooms are not clean. It has a terrible atmosphere and smells of drugs everywhere. The staff are rude and unhelpful we only stayed here one night as we were in transit. We found out from our bank that our credit card had been...
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We are an older hotel but have made many minor renovations. I’ve actually been told several times that the atmosphere of the hotel is great. We have so many amenities from our indoor pool & Jacuzzi to our on-site bar & grille. We are also less than a mile away from resteraunts and shopping malls. I can assure you that...
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My family and I decided to flee the OKC tornadoes last weekend and since my sister's husband worked for American Airlines and she was coming with us- we let her book the hotel through American Airlines for a cheaper rate. BIG MISTAKE! We pulled in around 9pm on Saturday night and checked into our 2 rooms. The lobby looks pretty...
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I apologize that your stay wasn’t an enjoyable one. I check my messages regularly and haven’t received any complaints based off your experience. Did you notify the front desk of your complaints? We would have been happy to upgrade your room. I can assure you that we do not have a pest problem because we have weekly pest control done...
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stayed 14th thru 17th of april,it did have a little odor in hallways,but no noise at all,our room was very clean an when we called desk we got new towels an wash cloths when we needed them.tv was very good an loved the bed an the food was good,the bar has a special on draft beer sun. an mon. $1.00...
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55 Reviews
108 Reviews
