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Extended Stay America - Dallas - DFW Airport N.

2.0 of 5
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7825 Heathrow Drive, Irving, TX 75063 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Extended Stay America - Dallas - DFW Airport N.
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46 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 1 week ago

My stay at this hotel was absolutely horrible. Rooms smelled, staff unpleasant, water didn't work for a few hours, dirty towels, lack of a decent breakfast bar or coffee, dirty rooms, no utensils for the kitchenette area. Overall this was one of the worst hotels I have ever stayed in and wouldn't recommend anyone waste money to stay here unless... More 

Helpful?
Thank Christopher S
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are... More 

Killeen, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

My husband and I have stayed at a variety of hotels some cheap and some very expensive, some old and some new; however, cleanliness is a great concern when staying at a public facility. The room we stayed in at Extended Stay was far from giving any indication that it was the least bit sanitary. When we opened the door... More 

Helpful?
Thank ann123452016
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Milwaukee, Wisconsin
2 reviews
1 of 5 stars Reviewed January 7, 2016

At all costs avoid this place. I arrived late 02.00am when the lobby was closes. Buzzed to get the front desk lady who greeted me with "what's your name" no hello or how are you. She then proceeded to say I owed some money on the room account and my cc was declined. Eventually she realized she was talking about... More 

Helpful?
Thank Munka12016
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you for providing us with details about your stay. I am so disappointed to read about your experience at check-in. Please accept my apology. I met with the staff, and we will improve our customer service skills and review our check-in procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we... More 

Paris, Kentucky, United States
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed December 1, 2015 via mobile

Unclean rooms, bad smells of mildew in staircase - I do not recommend this place - they do a poor job of vacuuming up against the walls and the kitchen equipment is old and run down - if it were not for my company assignment for a month, I would not be staying here - they also have run out... More 

Helpful?
Thank CJAB1976
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you for providing us with details about your stay. I was disheartened to read that your experience was not to our company’s high standards. Please accept our apologies. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that your experience is not repeated.... More 

Lexington, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 17, 2015

Did a overnight waiting on a flight out from DFW. The hotel was great for the money plus a week free parking while on my trip really an added bonus. Shuttle to airport was prompt taking and picking us up.

Helpful?
Thank shane d
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience at a great value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Austin, Texas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 8, 2015

after trying to find a place in dallas texas and not knowing the area i came across this hotel and glad i did. there are ALOT of hotels in dallas but if you are not familiar with the area it is really confusing. This was a hotel that offered free shuttle service to and from the airport which was the... More 

Helpful?
1 Thank VincentG78751
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the clean rooms and great staff. We were hoping for all 5's for great service, since we received all 1's, but glowing reviews. We hope this was an oversight. Thank you again for sharing your experience with us. We would love to see... More 

McKinney, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 18, 2015 via mobile

Staff, very nice and helpful, let me say that first, they got me checked in effeciently and politely, Tabia was very nice and helpful. However they are VERY busy and have to juggle too much at once. First impression of the room...I don't really know what to say...there was a one and a half inch roach sitting on the counter... More 

Helpful?
1 Thank BusinessTraveller903
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I am working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Thank you very much for bringing this to our attention. If you... More 

Amarillo, Texas
2 reviews
3 of 5 stars Reviewed June 29, 2015 via mobile

Average stay experience. Weird smells I'm hallway. However, friendly stay, clean room. Grab and go breakfast. Good place to stay if your only looking for a bed to sleep in at night. There's lots of other hotels around but for the rate and clean room, I'd stay again

Helpful?
Thank Tchattin
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the odor issues you experienced. Still, I am glad you had a positive stay overall. I truly appreciate your comments regarding our friendly staff, clean rooms and our grab-and-go breakfast. Thank you again for sharing your experience with us. We would love... More 

Warren, Michigan
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 28, 2015 via mobile

This hotel is very close to DFW airport They have shuttle to pick up and drop off - have to schedule it. Room was excellent, front desk was very polite and professional. Lot of parking space - free Free breakfast and WiFi Room has full kitchen/ refrigerator/Microwave chairs to dine They have silverware/plates and cookware Great for long term stay... More 

Helpful?
2 Thank FAIZ18
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you for taking the time to write a review of your stay. I'm so glad that you enjoyed our shuttle service and all the amenities our hotel has to offer. I’m thrilled we were able to provide you with a home away from home experience! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015 via mobile

The check in staff was very rude and unprofessional. I specifically requested a NON smoking room with a queen bed, and they then give me a double smoking room. It smells awful of stale smoke and is outdated. I have allergies to smoke... the front desk had 0 empathy for me and did nothing. When I called the front desk... More 

Helpful?
1 Thank Sarah S
Manager_11525, General Manager at Extended Stay America - Dallas - DFW Airport N., responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the room request and staff response is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our staff is reviewing our guest communication and problem resolution. Thank you very much for providing... More 

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