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BEST WESTERN Irving Inn & Suites at DFW Airport

2.5 of 5
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4110 West Airport Freeway, Irving, TX 75062-5913
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BEST WESTERN Irving Inn & Suites at DFW Airport
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Ranked #51 of 76 Hotels in Irving
A recent review
4 of 5 stars reviewed yesterday
Robert H Omaha, Texas
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Omaha, Texas
2 reviews
4 of 5 stars Reviewed yesterday NEW

The stay was conmortable. The room was good for the price. Good location for my needs. Wife wishes the pool had more sun. This location better suited for business and not so much for a family stay. Older hotel but has been kept up pretty nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Columbus, Ohio
Top Contributor
81 reviews 81 reviews
50 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for three nights for a short vacation. We wanted to visit Six Flags over Texas, John F. Kennedy (Sith Floor Depository at Deley Plaza, and AT&T (Cowboys) Stadium. So we weren't in the room much except to sleep and this place did sufice. We didn't eat breakfast, but is was available every morning. There was hot food,... More 

Was this review helpful? Yes 1
West Monroe, Louisiana
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

I reserved a room with a pullout couch. When we pulled out the bed there were no sheets on the mattress. I politely asked for sheets. They refused to supply sheets for the pull out bed. I asked the next day why i was denied sheets. The lady lied to me and said that if i had a pull out... More 

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for sharing your experience with us. I do apologize for any inconveniences that you experienced due to a misunderstanding about your room. At this property we do not offer a sofa sleeper as a bed. I am sorry that you thought this is the room type booked. I reviewed all all sites and did not find one that... More 

Basel, Switzerland
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The wifi was very slow, nerv-racking to use it. Also the hotel is more in a motel style because the parking is right in front of the rooms. 1 night there was a guy who left running his car for over 2 hours right right in front of us. the exercise room is a joke. ok for an emergency stop,... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the style of the property prevented you from fully enjoying your time at the hotel. We are looking into the fitness center issues you and I am confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for... More 

Knoxville, Tennessee
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is a joke of a hotel. I came in late so I went right to bed but the door was not secure as it should be, chair was cut with spring sticking out, furniture was from 1930 with the carpet from the same date, the carpet was warn and solved in where it was tore out in chunks. The... More 

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for sharing your thoughts with us through this review. We greatly value all your inputs as it serves as a motivation for us to strive harder to excel. Please know that we will be assessing and evaluating the condition of our facilities especially the furniture and carpet issues so that we may correct the deficiencies without delay. Rest... More 

Brooklyn, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is great for the financial conscious travelers . you get a large american breakfast with a some fruits to choose from. You will get free hotel shuttle. Steve is the staff member who will tell you how to get around. There are lots of eateries around as well as a great walmart ; there is also a movie... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites! I am very happy to see that our property met all of your needs; it's our number one goal to provide clean and friendly lodging accommodations to all of our guests and I am glad we were able to fulfill this for you. I will... More 

Austin
Top Contributor
58 reviews 58 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 18, 2015

An older property sandwiched between a gas station/convenience store and the Wal-mart. Not too attractive of a site behind an abandoned(?) Chinese Restaurant. Very close and convenient to the south entrance of the airport. Appears maintained, the pool/hot tub in the interior courtyard was clean and attractive. Some of the staff appeared to be distant. Walking distance to a McDonalds... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites. We value guest feedback so we have a better idea as to where we are doing well and where we need to improve. I am glad you found our accommodations comfortable, I want to apologize for the staff seeming distant. I will address your concerns... More 

Minnesota City, Minnesota
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2015

You can return your rental car by driving behind the hotel onto Airfield Drive. It takes you next to the toll road. Hotel staff were friendly and informative. Enjoyed hot tub and our room was clean and spacious. We appreciated the muffins and coffee available at 4:30 am before we left for the airport. We would recommend this hotel when... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites. It's our number one goal to make every guest feel that they had a productive and pleasurable stay, and I am glad to hear you found our facilities useful. I will share your comments with the team, and we look forward to serving you again... More 

1 review
2 of 5 stars Reviewed May 12, 2015

I have never seen such an old Best Western before the lobby looked like a cowboy with a dollar budget decorated it. The lady checking us in could not stay focused on us she involved herself with two other conversation. RUDE - If we were offered to stay in a room we had to go outside up stairs outside with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Greetings and thank you for sharing your experience with us. I regret to read our staff services were less than satisfactory for you and I would like to offer an apology for any inconveniences this may have caused! This is a matter we take seriously and please feel to reach out to me at my personal email to further discuss... More 

Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 11, 2015

Courtesy shuttle a convenience but due to plane delay had to use a taxi because the hotel shuttle did not operate that late. But the hotel staff was very accommodating and even upgraded me to a suite. The suite was a bit shabby, torn upholstery on the sofa, and such, but it was quiet and clean and was exactly what... More 

Was this review helpful? Yes
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address issues that would allow such a torn sofa situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

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