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BEST WESTERN Irving Inn & Suites at DFW Airport

2.5 of 5
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4110 West Airport Freeway, Irving, TX 75062-5913
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BEST WESTERN Irving Inn & Suites at DFW Airport
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Ranked #51 of 77 Hotels in Irving
A recent review
5 of 5 stars reviewed 1 week ago
Barbara T El Paso, Texas, United States
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Port Richey
1 review
2 of 5 stars Reviewed 5 days ago NEW

Electrical outlets need to be replaced. Wifi slooooooow. Beds are hard and extra blanket refused by staff. It was a place to lay my head and that's about all I can say about it. The toilet didn't flush well when there was more than liquid in it. (I know... ewww) The rooms were clean enough though.

Review collected in partnership with Best Western

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San Diego, United States
Level Contributor
6 reviews
6 hotel reviews
2 of 5 stars Reviewed 1 week ago

I had my 7 year old with me and wanted to let him sleep in the sofa bed but the staff said that the room was not sold to me stating it had a sofa bed. Which was true but since the sofa bed was there I would like to use it. Long story short, no sheets and I would... More 

Review collected in partnership with Best Western

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay at our hotel. Our sincerest apologies for the inconvenience caused. We are a hotel that places utmost importance on the voice of our guests, as we are committed to delivering the highest level of service. You have our word that we will be reexamining our linen... More 

El Paso, Texas, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

After leaving another hotel in the area that resembled a crack house, I was so pleased to enter the doors of this hotel. Wonderful staff, clean, cool, and safe. The rooms are amazing, about the size of a studio apartment. Very comfortable beds, nice amenities, and a wonderful breakfast. Will definitely go back.

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites! I am very happy to see that our property met all of your needs; it's our number one goal to provide clean and friendly lodging accommodations to all of our guests and I am glad we were able to fulfill this for you. I will... More 

Midland, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

The staff was not personable. There were cock roaches in the room and hair all over the bathroom floor. Skeptical activity going on with the police sitting right outside the hotel. This is not a good place for children to stay.

Review collected in partnership with Best Western

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Greetings and thank you for sharing your experience with us. I regret to read our staff services were less than satisfactory for you and I would like to offer an apology for any inconveniences this may have caused! This is a matter we take seriously and please feel to reach out to me at my personal email to further discuss... More 

Omaha, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The stay was conmortable. The room was good for the price. Good location for my needs. Wife wishes the pool had more sun. This location better suited for business and not so much for a family stay. Older hotel but has been kept up pretty nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites! I am very happy to see that our property met all of your needs; it's our number one goal to provide clean and friendly lodging accommodations to all of our guests and I am glad we were able to fulfill this for you. I will... More 

Columbus, Ohio
Level Contributor
83 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights for a short vacation. We wanted to visit Six Flags over Texas, John F. Kennedy (Sith Floor Depository at Deley Plaza, and AT&T (Cowboys) Stadium. So we weren't in the room much except to sleep and this place did sufice. We didn't eat breakfast, but is was available every morning. There was hot food,... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon. More 

West Monroe, Louisiana
Level Contributor
1 review
3 of 5 stars Reviewed June 10, 2015

I reserved a room with a pullout couch. When we pulled out the bed there were no sheets on the mattress. I politely asked for sheets. They refused to supply sheets for the pull out bed. I asked the next day why i was denied sheets. The lady lied to me and said that if i had a pull out... More 

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44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for sharing your experience with us. I do apologize for any inconveniences that you experienced due to a misunderstanding about your room. At this property we do not offer a sofa sleeper as a bed. I am sorry that you thought this is the room type booked. I reviewed all all sites and did not find one that... More 

Basel, Switzerland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 9, 2015

The wifi was very slow, nerv-racking to use it. Also the hotel is more in a motel style because the parking is right in front of the rooms. 1 night there was a guy who left running his car for over 2 hours right right in front of us. the exercise room is a joke. ok for an emergency stop,... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the style of the property prevented you from fully enjoying your time at the hotel. We are looking into the fitness center issues you and I am confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for... More 

Knoxville, Tennessee
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 6, 2015

This is a joke of a hotel. I came in late so I went right to bed but the door was not secure as it should be, chair was cut with spring sticking out, furniture was from 1930 with the carpet from the same date, the carpet was warn and solved in where it was tore out in chunks. The... More 

Was this review helpful? Yes
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Thank you for sharing your thoughts with us through this review. We greatly value all your inputs as it serves as a motivation for us to strive harder to excel. Please know that we will be assessing and evaluating the condition of our facilities especially the furniture and carpet issues so that we may correct the deficiencies without delay. Rest... More 

Brooklyn, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 31, 2015

This hotel is great for the financial conscious travelers . you get a large american breakfast with a some fruits to choose from. You will get free hotel shuttle. Steve is the staff member who will tell you how to get around. There are lots of eateries around as well as a great walmart ; there is also a movie... More 

Was this review helpful? Yes 1
44524, General Manager at BEST WESTERN Irving Inn & Suites at DFW Airport, responded to this review

Hello and thank you for your review of the Best Western Irving Inn & Suites! I am very happy to see that our property met all of your needs; it's our number one goal to provide clean and friendly lodging accommodations to all of our guests and I am glad we were able to fulfill this for you. I will... More 

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