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Hawthorn Suites by Wyndham DFW North

3.0 of 5
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5000 Plaza Drive, Irving, TX 75063
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Hawthorn Suites by Wyndham DFW North
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Ranked #58 of 76 Hotels in Irving
A recent review
5 of 5 stars reviewed 2 weeks ago
dana t springlake
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361 Reviews from our TripAdvisor Community

Traveler rating
    71
    87
    81
    65
    57
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98
54
51
119
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (361)
  • Mar-May only
    (110)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (72)
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Leander, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

I procured 5 rooms for 1 night: my sister plus 2 kids, my brother plus wife and 2 kids, my mom & dad, my sister plus husband and 1 child, my sister-n-law plus 2 kids. In total, 9 adults & 6 children (ages 2-6). We all drove into town to celebrate my son's 6th birthday party at LegoLand and only... More 

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for taking the time to comment and share your experience on TripAdvisor. I sincerely apologized for your trouble . I was notified by the police of the situation. This is not typical of our location. Our top notch practice is to make certain that all our guests are satisfy with each stay at our location. It seems that... More 

springlake
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for one night. My first time Every in Texas. The staff were super friendly ! I was pick up at the airport by the hotel, the driver made great time in getting to airport. They even dropped me off at a steak house that night.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and memorable being your first visit to Texas. I will be more than happy to share your comment with them so that they can all celebrate for making another one of our guest very happy.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I checked in last minute when my flight was delayed. After a bad day of travel, i got a very nice room and the folks at both the front desk and motel shuttle were very helpful. A nice positive bright spot in a long grey day of travel delays.

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for giving us the opportunity to serve you. My staff and i were delighted that you choose our hotel for you night stay, due to your flight delay . I will be more than happy to share your feed back with them so that they can all celebrate for doing such a nice job. I am glad that... More 

Killeen, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The stay here was good. The room was clean and met all my expectations. However, the outstanding part, was the customer service after we left. My wife left her necklace in her room when we checked out. I called and the receptionist was very helpful. She found my wife's necklace and offered to mail it to us. We had a... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you very much for your time responding to our survey and sharing your experience about your stay with us. i am always thankful and happy to know that my team did exceed our guest expectations. I will be more than happy to share your comments with them so that they can all celebrate for a job well done.We were... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed at the Hawthorn Suites due to a delay in flights with American Air lines. I missed the connecting flight and they gave me a hotel to stay in for a flight the next morning. Check in was good and the room was alright as well. However, the customer service in the morning was extremely disappointing and unfortunately over-shadowed... More 

Was this review helpful? Yes 1
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Please accept our deep and sincere apologies for the unacceptable service with regards to your post on May 30th Our Shuttle to the airport leave in a set time In which you signed for your departure time at check -in. The shuttle leave to the airport at 6:15 am and 6.45 etc. After my Initial investigation it shows that you... More 

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