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Hawthorn Suites by Wyndham DFW North

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5000 Plaza Drive, Irving, TX 75063
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Hawthorn Suites by Wyndham DFW North
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Ranked #56 of 76 Hotels in Irving
A recent review
3 of 5 stars reviewed 1 week ago
David P Paris, Texas
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318 reviews from our community

Traveler rating
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    77
    73
    56
    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
  • All months
    (318)
  • Mar-May only
    (75)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (72)
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Brooklet, Georgia
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed yesterday NEW

I booked this hotel online because I needed to be close to the airport the night before my flight. Check in was cramped, very busy and the person at the desk was terse and seemed to have more going on than he wanted to handle. This hotel looks as if it was built in the 80's and while it seems... More 

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1 review
2 of 5 stars Reviewed 1 week ago

How to better rate a hotel that has no drinkable water? It looks like no body is managing the hotel. The option I got? Buy a bottle of water outside somewhere. Thanks, never more. We are living a time that small details are really important and no excuses to have a basic mistake like this, that exposed a hotel to... More 

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MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for your review. We greatly appreciate your completion of our survey regarding your stay with us. My staff and I were delighted to have you here. After reading your review on line, I was thankful that you brought this to our attention. I want to formally apologize for the water situation. This should have never occur. While unfortunate,... More 

Irving, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff was great, the room was ok, just really dark and the walls are super thin, the pillows were lumpy and the hotel is a little beat up, but it was clean and a great price.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for your review. We greatly appreciate your completion of our survey regarding your stay with us. My staff and I were delighted to have you here. With regards to the lighting and the thin walls. Our hotels is now under a new management and we working on improving the our hotel to best fit the comfort of our... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Small parking lot fills quickly, but free regional shuttle on demand. Near major highways, so slow during rush hour, but quick getting around any other time. Within 30 min (off peak traffic) from almost everywhere in the metroplex: Arlington, MidCities, Downtown Dallas, Addison, Lewisville, Grapevine, even Frisco and Plano. I never made it to breakfast, so I can't comment. I... More 

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for your review. We greatly appreciate your completion of our survey regarding your stay with us. My staff and I were delighted to have you here, and I will be more than happy to share your survey with them. We continually work to improve our guests experience. I look forward seeing you in the near future. thank you... More 

Amarillo, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I was not pleased with the room because the bathroom had hair on it. The toilet flushed horribly sometimes not knowing if it was going to back up! We ask for maid service at 10:00 a.m. and when we returned 5 hours later our room was not cleaned up. Lastly, when I went to check out, the attendant did not... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for your review. We greatly appreciate your completion of our survey regarding your stay with us. I want to use this opportunity to formally apologized for the horrible experience you had with us. This is not typical of our hotel. We continually work to improve our guests experience, and I hope to see you in the near future... More 

Wichita Falls, Texas
1 review
3 of 5 stars Reviewed February 20, 2015

My husband and I were given keys to a room that was already occupied. Imagine our shock and embarrassment.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
MARK E, General Manager at Hawthorn Suites by Wyndham DFW North, responded to this review

Thank you for your review. We greatly appreciate your completion of our survey regarding your stay with us. My staff and I were delighted to have you here, and I will be more than happy to share your survey with them, so that they can see where we fell short of exceeding your expectation. It was an honest mistake that... More 

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