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All 76 Irving hotels

Hyatt Place Dallas/Las Colinas

3.0 of 5 Hotel   |   5455 Green Park Dr., Irving, TX 75038
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Ranked #20 of 76 Hotels in Irving
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Lukas D Benton, Arkansas
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127 reviews from our community

Traveler rating
    62
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    7
    3
    8
See reviews for
22
14
8
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Benton, Arkansas
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is a great condition and looks fairly new. We stayed one night, prepaid king bed, but upon arrival it was not available. I understand that the room type is not guaranteed, but if you prepay for the room, you should get what you pay for, especially with no refund policy, but it was not really a big deal. Check-in... More

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review! Thank you for letting me know some of our channels are blurry. Guest feedback is critical to the success of our hotel. Hope to see you next time you are in the DFW area. More

Memphis, Tennessee
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 21, 2014

i love hyatt hotels anyway. I would stay at one every night if i could. However i only have 2 issues with this hotel. 1 being that my hotel room didnot have a microwave which is stated on the website. So if i wanted to heat something up i had to go downstairs to the kitchen. I would have appreciated... More

Was this review helpful? Yes 1
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. I understand your frustration with no in room microwave and the misrepresentation. I have reached out to have that corrected. We do have microwaves available for guest that request to have one in their rooms. I am sorry this wasn't communicated to you. Our elevators are currently under renovation and although frustrating to wait the... More

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 18, 2014

First, I have to say I never intended to stay at this hotel. I was on my way to Albuquerque, NM, but my flight plans were disrupted due to the severe weather that swept across the SW on 13 October. Long story, but I ended up in Dallas/Fort Worth after the last available flights were canceled by 12:20am Tuesday morning.... More

Was this review helpful? Yes 1
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review! Our entire team strives to provide exceptional customer service to every guest no matter what reason they are in town for! I am glad that you were finally able to make it to your next destination. I hope that next time you are in the DFW area you will elect to stay at our Hyatt... More

Tofinho, Mozambique
Top Contributor
71 reviews 71 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 15, 2014

The good: From the moment I arrived, the hotel team could not have been more helpful. I arrived early, they not only organised a complimentary shuttle from DFW, I checked in after having been awake for over 40 hours. They even offered me some lunch complimentary. The room size was exceptional, the bed was great with fresh new linens and... More

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Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review! Our team strives to make each guest experience exceptional, I am glad you enjoyed your staff even after encountering a Host that was less than pleasant. I hope you will stay with the Hyatt Place Las Colinas team in the future. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 14, 2014

After a day of flights been cancelled we checked in around midnight. Keri at the front desk handled a bit of a rush from strander passengers like us with extreme professionalism. Great customer service was welcomed after a frustrating day dealing with the airlines!

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Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. Our team here at the Hyatt Place Las Colinas strives to make each guest feel as if they are coming home. Hope to see you next time you are in the DFW area. More

Flemington, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 3, 2014

I stayed here for a business trip for 2 nights. The shuttle was convenient and very helpful. The room was clean, spacious and had a nice sofa and sitting area. The front desk service was excellent and Dante took very good care of me! Will definitely stay here each time I travel to Dallas for my work.

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. We strive to provide exceptional service to every guest every day! We appreciate your business and look forward to your next stay. More

1 review
4 of 5 stars Reviewed September 22, 2014

A great hotel close to the airport is always a good choice and this one is not the exception. Shuttle from and to the airport for free, also the shuttle can drive you anywhere between five miles. Free Wi-Fi, not the best but at least work for skype calls. Really good rooms, big and comfortable. Complementary breakfast is a weak... More

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. My team and I are grateful that you selected our hotel for your hotel accommodations while you were in the DFW area. Please feel free to reach out to me directly to discuss where our breakfast options were lacking. The hotel number is 972-550-7400. Thank you again. More

Novi, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

If you need a reasonably priced hotel nearby DFW, I would highly recommend this place. Really enjoyed the staff here - extremely friendly and helpful. I didn't rate this 5 stars simply because I thought the air conditioning in my room was way too noisy - I had to turn it off on a very hot night in order to... More

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review! My team loves interacting with our guests and try's to provide each guest with an exceptional experience. Thank you for letting me know about your AC unit, the design of these units is not the best. I will let our engineer know there are some problems with our AC units. More

Houston, TX
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2014

Was very satisfied with my single-night stay. The hotel appears to have been very, very recently remodeled, and they have done an excellent job. Roomy, comfortable, well laid out and equipped rooms, excellent shower heads and water pressure, excellent fitness room with full set of dumbbells, half dozen machines, and super treadmills. The staff was very friendly, courteous, and professional.... More

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. I also love our equipment in the Fitness Center. You can use the treadmill daily and never get bored with where you are running. Thank you again! More

Clay City, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

We stayed over the weekend for a retreat at the hotel. It was very comfortable and lots of space. The bathroom had a walk-in shower with glass doors. Everything was super clean. The employees were all very helpful and breakfast was very nice. They also have food you can order 24 / 7.

Was this review helpful? Yes
Bernadette W, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Thank you for your review. Our rooms were just updated and our king size rooms all have walk in showers. I hope to have you stay with us next time you are in town. More

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Additional Information about Hyatt Place Dallas/Las Colinas

Address: 5455 Green Park Dr., Irving, TX 75038
Phone Number:
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Dallas/Las Colinas 3*
Number of rooms: 122
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Also Known As:
Hyatt Place Dallas/Las Colinas Hotel Irving
Amerisuites Irving
Hyatt Place Irving
Irving Hyatt

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