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Hyatt Place Dallas/Las Colinas

#16 of 77 Hotels in Irving
Certificate of Excellence
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5455 Green Park Dr., Irving, TX 75038
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Hyatt Place Dallas/Las Colinas
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Hyatt Place Dallas/Las Colinas
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171 Reviews from our TripAdvisor Community

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Traveler rating
    83
    61
    15
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35
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Midland, Texas
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel was what you would expect from a Hyatt Place....except Booked this specific hotel at a higher rate with a "park and fly" package to take advantage of shuttle service and free parking. Unfortunately the shuttle does not run until after 7am--this isn't disclosed in the reservation process and wasn't handled well at check in... Obviously this doesn't work for... More 

Was this review helpful? Yes
Alexandra D, Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that the Hotel was not up to par and your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is... More 

Fort Worth, United States
5 of 5 stars Reviewed 6 days ago NEW

Ann provided over-the-top customer service during our jw 3 day convention. she saw that as a mom of two I my hands full. She offered an extra hand. Help fix our breakfast plates and getting us drinks. She was so sweet :) I wanted to hug her. On the second day I didn't have time to eat myself after feeding... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can... More 

United States
3 of 5 stars Reviewed 1 week ago NEW

My stay was for four days/three nights and was overall pleasant. There were 2 adults and one child in my party. The two bed, hotel suite was roomy and comfortable for the price. The hotel is conveniently located near the main highways and approx. 15-20 minutes from the Children's Medical Center and the Grapevine Mall as well as other popular... More 

Review collected in partnership with Hyatt Hotels

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Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a really good stay here. The hotel staff were very friendly and helpful. There is a shuttle here that takes you to places withing a 5mile radius. Rooms were very clean and AC was very strong and perfect for the hot Texas summer. They offer free wifi which was fast and reliable. Only thing is, I found the... More 

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest Thank you for completing our Guest Survey regarding your recent stay at our hotel. I am sorry that the lighting in our guest room was not up to par. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate... More 

Killeen, Texas, United States
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town to attend a concert at the Gas Monkey. We had a girls night in Dallas and this hotel was about a 10 minute drive from there, an easy drive which was important to us since we aren't too familiar with the area. Hotel was very clean and the staff was welcoming. Our room was in good... More 

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can... More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

If you are thinking about a place to stay in this area...this is it!! The staff was professional, friendly, helpful and patient. the general manager Alexandria and her assistant Tammy made sure that our stay was a good experience! The hotel was busy but quiet. The rooms were clean & very spacious especially with the extra sofa bed. the free... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can... More 

Newalla Ok, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very nice, rooms were clean, and hotel is quiet. An employee was kind enough to offer to take my bags to my room as I am an above the knee amputee and needed a little help that day. Would recommend this hotel to my family and friends

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can... More 

Tallahassee
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Great Place to stay - it was very close to the place I needed to do a conference at and was within the Hyatt Family. My only issue was my personal cell phone didn't have the best reception and I was on call. I did get calls but not sure if I lost any. That is not the fault of... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Madame, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I am sorry that our phone reception was not up to par. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words... More 

Salt Lake City, Utah
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great staff, very helpful, nice and friendly. I picked the hotel thinking that it would be convenient because of the shuttle. I was disappointed that the hotel shuttle didn't start until 7:00am and only ran every hour. The receptionist mentioned that the staff had a meeting about making sure to communicate the every hour to the airport. The food services... More 

Was this review helpful? Yes
Alexandra D, Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Mr. Wes, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I am sorry that our shuttle schedule did not meet your expectations and I greatly appreciate your kind... More 

Bangalore, Karnataka, India
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room we stayed at was clean and the staff were very helpful in getting a twin bed for our stay. An earlier check-in would have been fantastic, but the staff insisted that we couldn't check in before 3PM. The staff manning the shuttle service were cheerful and very helpful. You have quite a few places to eat out just... More 

Was this review helpful? Yes
Alexandra D, General Manager at Hyatt Place Dallas/Las Colinas, responded to this review

Dear Sir, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. In addition I would like to inform you that our hotel has a restaurant that serves food 24/7.... More 

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