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Extended Stay America - Dallas - Las Colinas - Carnaby St.

2.0 of 5
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5315 Carnaby Street, Irving, TX 75038 (Formerly Homestead Dallas Las Colinas)
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Extended Stay America - Dallas - Las Colinas - Carnaby St.
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Ranked #63 of 77 Hotels in Irving
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48 Reviews from our TripAdvisor Community

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Traveler rating
    8
    10
    7
    6
    17
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7
2
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (48)
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    (18)
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    (13)
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    (11)
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1 review
3 of 5 stars Reviewed 5 weeks ago

I booked this with Priceline and got a great great deal, yet... I would definitely consider this a 1 and not 2 star. The lady at the front desk is very kind and helpful but the guy was very rude. The stove didn't work and I couldn't get the room changed to another. The only window opens into the outside... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be meeting with our staff to review the importance of providing each guest with professional customer service as well as making sure rooms are thoroughly inspected prior to guest... More 

1 review
1 of 5 stars Reviewed May 15, 2015

If you are looking for something clean or worth your money might want to look elsewhere. If you complain about cleanliness or about anything that is broken (which there is plenty example: toilet constantly flushing, broken stove, poor wifi, dirty carpet, moldy bathroom, etc) they seem to get offended. But they do little to rectify the situation. If you are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will work to make strides to improve our hotel and service to make sure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 26, 2015

These rooms are small and cozy - they have an electric stove, fridge and microwave. An iron and board is included. They have flat screen TV with good channels. WiFi is included. city bus from DART could get you there - but I would recommend rental car. PS - Where you turn is near Benihana - have Mapquest directions.

Was this review helpful? Yes 1
Dallas, TX
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 25, 2015

I booked this room via Hotwire, which makes me not trust their 2 star hotels at all now. There are decent brands in this level of hotel, so the star rating was no excuse. This hotel is in a nice part of Dallas (Irving) and the exterior of the hotel is great. That's where any positives stop. I opened the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that you experienced cleanliness issues during your stay. Please accept our apologies. To make sure this doesn't happen again, my staff and I will be evaluating our cleaning process and making sure rooms are thoroughly inspected so each guest has a clean... More 

1 review
5 of 5 stars Reviewed March 24, 2015

The stay was excellent. My room was clean, the staff was superb and the service was impressive. Whatever I needed the staff quickly accommodated me. I will be staying there again!! My family loves the carnaby st. Family. The manager was helpful and the ladies working in the office was always making sure we had fresh towels and utensils.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay at our hotel and our friendly staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Dallas, Texas
2 reviews
3 of 5 stars Reviewed March 24, 2015

My stay at this location was an average stay. Yes, there is not a lot of jazz to the property, but at the reasonable price I paid, realistically I was not expected that. We had to get silverware and dishes from the front desk, but this is totally understandable to since people tend to run off with items that are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel and its great value. I am thrilled we were able to provide you with a clean and comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you... More 

Phoenix, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 24, 2015

Looks good from outside, and location is great, you can walk out to the restaurants & shops right behind the hotel. It's the little things that sneak up on you and degrade the experience. This was the first Extended Stay where I had to request utensils as they have a policy of not keeping anything in the room. I had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you had to come to the desk to receive your dishes. To prevent this from happening again, my team is being retrained in the proper process of the dish delivery to our guests. Thank you very much for providing us with your feedback. If you would like... More 

Antelope, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 18, 2015

I liked staying here. The door opens just by where i'm parked similar to having an apartment and the area is quiet without freeway noise. The efficiency apartment had everything I needed and it quickly became my home away from home. Left overs from dinner at a nearby restaurant was not a problem with the microwave and refrigerator as I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your time here and that you enjoyed the amenities that we offer at Extended Stay America. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Irving, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 29, 2014

Worst place I have stay in a long time. I had problems with the staff attitude since arrival. Room was dirty. No kitchen's utensils, glasses, etc. Towels were not properly clean. Internet was OK. The price reasonable but I have stay in cheaper places with better service and attitude. Last but not least at time of departure the Front Desk... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not pleased with your stay at the hotel. I am so sorry to read that our staff provided you with such poor service, and that your room had cleanliness issues. In response to your feedback, I am meeting with my entire team to... More 

irving
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 22, 2014

I have first-hand knowledge of this place and let me tell you, you are better off staying under a bridge. The rooms have bed bugs, the whole building needs a major renovation, and the manager, Jennifer, needs to be fired. She treats everyone like they are beneath her. So, your best bet is to find a nice bridge to sleep... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the cleanliness issues you experienced during your visit with us. This is unacceptable and we apologize for your experience. I will be meeting with our housekeeping staff to ensure this is properly addressed. Thank you for bringing these issues to our attention. We hope... More 

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