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NYLO Dallas Las Colinas

#9 of 76 Hotels in Irving
Certificate of Excellence
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1001 W Royal Lane, Irving, TX 75039
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NYLO Dallas Las Colinas
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NYLO Dallas Las Colinas
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521 reviews from our community

Traveler rating
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    57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taunton, United Kingdom
Top Contributor
168 reviews 168 reviews
57 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a week and found the hotel to be lively and 'fun' - It is based on their NY Loft House style rooms so decor is modern and functional. The beds are extremely comfortable and the shower was excellent too - Free Wifi and great location made for a good stay.

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We're thrilled that you enjoyed your week-long stay with us here. NYLO Las Colinas offers a unique loft-style hotel experience complemented with comfortable and productive amenities, starting from our absolutely heavenly NYLO NYTE beds, rainfall shower heads, to our complimentary WiFi throughout the hotel (yes, including the pool) and complimentary business center. We hope to see you again soon. More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

First, I am a professional travel agent and agency owner. We stayed in this hotel for a short weekend trip as I was hoping to experience this brand. I loved the design, and found the hotel and staff truly exceptional. Unfortunately, we did not get a restful nights sleep either night due to the "sleep all day, party all night... More 

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We certainly apologize that you didn't thoroughly enjoy your recent stay with us. While we do pride ourselves on offering a highly-designed unique hotel experience, our guests' comfort is paramount. We can assure you that we do not find such noise disturbances acceptable and actively address them, such as your example of our agent addressing your noisy neighbors. If needed,... More 

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I really like the bed quality and room design with great bathroom features. The wall mounted TV appearing to be the only item not considered in the design and looking awkward. The lack of a real wardrobe wasn't a real issue but a storage unit with some drawers would be useful for the items you cannot hang on the rail.... More 

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JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We truly appreciate your staying with us here at NYLO Las Colinas. We certainly had our guests' needs in mind when designing our unique loft-style guestrooms, from our superbly comfortable NYLO NYTE beds, rainfall shower heads, and our TVs are mounted on swinging arms to ensure you can enjoy your favorite show or movie wherever you are in the room.... More 

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 1 week ago

Dealing with the front desk staff was an absolute pleasure. They are friendly and helpful. I had an issue with my reservation, but the front desk staff handled the situation both professionally and with a personal touch. I know next time I am in Dallas I will be staying at the NYLO because of the help I received while I... More 

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

It was an absolute pleasure to have you with us. We certainly apologize for any misunderstanding in regards to your reservation, and do our very best to take care of our guests. We very much look forward to seeing you again soon! More 

Mars, PA
Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This property was ideally located for a 3 day business meeting I was attending. From the lobby to the guest rooms to the public areas, the vibe is industrial chic. Concrete walls and floors with high ceilings and exposed services, coupled with dramatic accents like brightly covered tall cylindrical lamps and raised platform beds. If you are looking for Louis... More 

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JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

Thank you so much for staying with us. I certainly apologize about any inconvenience with our shuttle service. Unfortunately, when you arrived on Tuesday morning, our shuttle had already been pre-arranged by earlier reservations, but I'm glad we were able to accommodate you for your Wednesday needs. We do our very best to accommodate as many of our guests as... More 

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The loft style rooms are amazing and super clean, the pool is small but cozy. The bed was ridiculously comfortable!! My only issue was while in my room, how loud the music was coming from the bar, but it was off at a decent hour. I'd stay here again in a heartbeat!

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We're thrilled that you enjoyed your stay with us. NYLO is here to offer a unique loff-style experience complemented with exceptional amenities, such as our wonderfully comfortable and relaxing NYLO NYTE bed and rainfall showers. We look forward to seeing you again soon. More 

Danbury, Connecticut
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at this NYLO in a snow/ice storm. Couldn't get out of the cool loft style place much. Unfortunately we were stuck and service wasn't so hot on those cold days. Housekeeping forgot lots of things. Despite the cool minimal approach to the rooms there were basic things lacking and forgotten. Staff didn't put out extra effort to communicate and... More 

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

Thank you so much for staying with us, albeit under less-than-favorable weather conditions. We certainly do apologize that we didn't meet your expectations. We will certainly address the issues you brought forth to us, and we certainly want you to feel free to reach out to us with any specifics in regards to communication. And we hope you will give... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Phillip Jackson was so engaging and professional. He really made us feel at home and was so stoked on the NYLO policies. Perfect except that there was no hot water. We had a great time but the music at the bar was super loud. Phillip was great. He deserves a raise.

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JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We thank you so much for your great kudos to Phil at the Front Desk, who certainly takes it upon himself to offer a great first impression of the hotel and to ensure you enjoy your NYLO experience. We certainly apologize for any hot water issues - we assure you that this is far from the norm, and our Engineering... More 

Dallas, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

*This review is specifically about the bar/restaurant at the hotel.* The interior of this place is really cool and reminds me of a nicer Aloft hotel. I was impressed when we first walked in and that quickly faded. We sat down at a table in the bar area and waited about 10 minutes to be greeted. One random person brought... More 

Was this review helpful? Yes
Jorge G, Manager at NYLO Dallas Las Colinas, responded to this review

Thank you for the review and your comments regarding your recent visit to NYLO Hotel. I am disappointed to read your experience and I sincerely apologize for all of the issues you encountered, such incidents are not the NYLO standard. I will address the situation with my staff and the details you have provided so that such incidents do not... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel has a clean and contemporary style and is overall a fun and upbeat atmosphere. The food is excellent all around including deserts. And...the staff is outstanding and as good as any hotel I've stayed at across the country and I travel about 70% of the time to large cities. In fact, on this last trip I locked my... More 

Was this review helpful? Yes
JerryLui, Manager at NYLO Dallas Las Colinas, responded to this review

We're thrilled that you enjoyed your stay with us, and that we were able to help with your locked car situation - we only wish we could have helped you get in even faster. It's always our mission to do everything possible to ensure our guests thoroughly enjoy their NYLO experience. And we thank you for your kudos to Jerry... More 

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