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Atrium Hotel & Suites, DFW Airport South

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4600 W Airport Freeway, Irving, TX 75062
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1 room 1 adult
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Atrium Hotel & Suites, DFW Airport South
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295 Reviews from our TripAdvisor Community

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Waco, TX
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a little trouble finding it-my GPS took us to another hotel which was scary. Finally called and directed us there. Check was smooth and taken to a room on the right side. Room was nice and we were satisfied. Went down and ate and then wedding guests started coming in. It was Indian and they preceded to do... More 

Helpful?
Thank mimiinwaco
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the entire staff here at the Atrium Hotel and Suites, I thank you for taking the time to review the hotel. We are sorry you were placed right above the party hall. Normally we do try to place our guests away from the noise, but we run high occupancies and it is not always possible to do... More 

allen
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We have used the services of this hotel twice as we use them to park our car for travel purposes. You can register for a spot online for $8 or just head to their location for a $5 per day fee. Their shuttle takes you to the airport on the half hour. Since we travel in the wee hours of... More 

Helpful?
Thank kitticatz
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

Thank you so much for your kind words. We believe in delivering excellent service at an affordable price. We are thrilled to know that you enjoyed our services. We hope you come stay with us next time for an even better experience. We pride ourselves on our large clean rooms, and we would love for you to come and enjoy... More 

Columbus, Ohio
Level Contributor
85 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I say this is good because it really is a nice Hotel, but was GREAT at one point and time. It used to be a very upscale hotel and still has that same look. The parking lot shows its age, but once inside it shows the Glamour it once was, but didn't fall off the wagon. I stayed for a... More 

Helpful?
Thank 4realguy
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

You really made my day. On behalf of the entire staff here at the Atrium Hotel and Suites, I want to thank you for taking the time to review the hotel and thank you for such generous compliments. We pride ourselves on our large clean rooms and believe in providing excellent service at affordable prices. Our goal is to provide... More 

San Antonio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 8, 2016

Imagine going on a great vacation and when you get back, your vehicle is not there. My truck was stolen on New Year's Eve/Day 2016. I found this hotel through the ParkSleepFly website where it says, "Your car stays secure when you are gone." Well that was not true for us at this particular hotel.

Helpful?
2 Thank Kelly S
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the hotel, I apologize for this occurrence. While we take every precaution to secure our property, thieves are giving everyone a hard time. This is indeed the first time a vehicle has been stolen from the property. It has never happened before, and we are seeking police help as well. We sincerely hope that there is a... More 

Houston, Texas
1 review
5 of 5 stars Reviewed January 4, 2016

I was in town on business and had no problems at this place at all. Friendly staff, fast internet, and a large room. Sleep number beds were a plus, and they do not skimp on any little details when it comes to cleaning. I was very happy with my stay, and will definitely return again!

Helpful?
Thank Travis D
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the entire staff here at the Atrium Hotel and Suites, I thank you for your generous compliments. We pride ourselves on our large clean rooms and believe in providing service with a smile and at an affordable price. Your positive feedback motivates us to do even better. We look forward to seeing you back again soon. Sincerely... More 

Wichita, United States
2 reviews
1 of 5 stars Reviewed January 4, 2016 via mobile

I checked in and was checked out 10 minutes later. Pictures and reviews were quite deceiving. There was dust everywhere in the hotel and even more so in the room. Old and out dated. Pool water was green. Decorations hung with visible duct tape. Just a dump, unsanitary and gross. Staff was unhelpful and unfriendly. Only positive was I was... More 

Helpful?
Thank Cassandra C
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the staff here, I apologize that we fell short of your expectations. We are working hard to fix the issues you mentioned, and hope you come back for a completely different experience. Sincerely Sally Naidu General Manager More 

Saint Johnsville, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 29, 2015

Wonderful room, quiet. Free coffee and tea. If checking out early mornings, may have some problems no matter how much you pre-plan with the evening shift. mostly nice people. A bit expensive for the car rental. Nice breakfast. Not a bad location. I'd stay here again.

Helpful?
Thank John S
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the entire staff here at the Atrium Hotel and Suites, I thank you for taking the time to review the facility. We are thrilled to know that you enjoyed your stay. We take pride in our large clean rooms, and strive for the highest level of customer satisfaction. Our goal is to deliver excellent service at an... More 

Lugano, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015

The room was big, what I found "strange" was the sink outside the bathroom but this did not disturb me. What they can improve is for sure the cleaning, the day we checked in we found outside the door an empty forgotten glass...and they should check in the rooms the spots on the chairs and on the bench. Then, the... More 

Helpful?
Thank Roberta B
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the staff here, I apologize for the misinformation about as well as quality of the breakfast. I will certainly look into both issues. I am also sorry that you did not get the wake up call. We take guest satisfaction very seriously and I will personally look into all the issues you pointed out. We appreciate the... More 

Dallas
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 24, 2015

We had a vacation flight that left at 5:00 am, plus we had a car to park. The Atrium was the only hotel I found that has free parking and free 24-hour shuttle to/from DFW. Everything went like clockwork and was extremely cost efficient, plus our room was very large with a wonderful bed (Beautyrest.) This hotel is a great... More 

Helpful?
Thank TexasTom_8
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the entire staff here at the hotel, I thank you for your generous compliments. We are thrilled to know that you enjoyed your stay at the hotel. We believe in delivering clean rooms, great service at an affordable price and it pleases us to know that we scored high on all these. Thank you very much for... More 

1 review
5 of 5 stars Reviewed November 8, 2015 via mobile

Stayed here more than a week. Room service us fast a appropriately priced Food is great Staff is helpful and very polite Suite is huge Quiet Kids are comfortable $5 kid menu for room service Can't complain Sleep number beds

Helpful?
Thank Scott G
Sally N, General Manager at Atrium Hotel & Suites, DFW Airport South, responded to this review

On behalf of the entire staff here, I thank you for your generous compliments. We pride ourselves in our large clean rooms. We deliver cleanliness and service at a very affordable price. We are thrilled to know that you love the hotel, and the amenities and facilities we provide. and get good value for your money. We love to have... More 

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