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Holiday Inn Express Hotel & Suites Irving North-Las Colinas

#23 of 78 Hotels in Irving
Certificate of Excellence
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333 W John Carpenter Freeway, Irving, TX 75038
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Irving North-Las Colinas
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127 Reviews from our TripAdvisor Community

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Traveler rating
    59
    40
    17
    8
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (127)
  • Mar-May only
    (31)
  • Jun-Aug only
    (40)
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    (29)
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    (27)
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Sunnyvale, California
2 reviews
4 of 5 stars Reviewed 1 week ago

Mr. Brandon Lee was my driver almost daily during a two week stay. I found him to be very personable and extremely helpful. Always ready to assist! Ms. Rosalinda was my morning driver and very kind as well.

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Thank you for taking the time to review our property and let us know about your stay! I'm glad you were able to take advantage of our many amenities we offer, specifically our shuttle. I will pass along your kind words to both Brandon Lee and Rosalinda, as I know they will be just as excited to see this as... More 

Texarkana, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Room is huge and well insulated. Breakfast was decent. Good secured, WiFi. There were some discrepancies: a 6-story building, and only two elevators, that customers have to share with employees and service carts....meaning longer wait; employees smoking within 10 feet of the entrance; hard-to-find front desk staff; room $$ was decent.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Dear Raymond P, Thank you for taking the time to post your feedback about your recent stay. We appreciate that you have highlighted aspects that you liked at our hotel, specifically our rooms, breakfast, and our Wi-Fi connectivity. However, we apologize for the difficulties you had experience with our elevator facility and with our front desk staff. It is our... More 

Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This is my 5 time staying at this hotel and the last 2 times I've stayed here, the smell in the hallways and room (especially on the 4th and 5th floor) is awful!!! It smells like mildew. I believe there may be something wrong with the pipes. It was so bad, I asked the front desk to move to another... More 

Was this review helpful? Yes 1
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

We truly appreciate you taking the time to review our property. On behalf of the hotel I sincerely apologize that your stay with us fell short of both yours and our expectations. This issue has been brought to the attention of our general manager and we are currently working on all the floors to eliminate this problem. We have also... More 

Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The bedroom in the suite is not separated by a door, there's just a wall dividing the living room/kitchen area from the bedroom. The living area had a sofa, armchair, and table. The kitchen area had a sink, cabinets, microwave and fridge. Across from the kitchen area is a nice desk and chair. Even though the fridge is a small... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Thank you so much for your review. I am glad you were able to take advantage of our courtesy shuttle as well as our other amenities! I do apologize that our elevator was an inconvenience, that issue is being fixed this week. I can assure you, if we were able to have a hot tub at this hotel, I would... More 

Tillamook, Oregon
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I chose this hotel secondary to its offer of free airport shuttle as well as free shuttle within a 5 mile radius. Hotel also has a outside swimming pool and laundry facilities. Breakfast is included however is hit/miss as to whether there is actually hot food available, as they do not have someone maintaining the dining area during breakfast hours.... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Thank you for taking the time to review our property. I sincerely apologize that our public and breakfast area was not up to either your or our standard. As a guest we truly appreciate your feedback as it in turn helps us as a hotel to better serve our guests during their stay. I am glad to hear that you... More 

Justice, Illinois
1 review
5 of 5 stars Reviewed July 17, 2015

My Experience of the Hotel was very good! Breakfast was yummy and the room was great! Most importantly the Shuttle Driver we had made our ride to our destination enjoyable every time! BrandonLee was a great driver and had a very nice and funny personality. he helped out other individuals in the van to get either discounted dinner meal or... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

WOW! Thank you for your kind review! We always appreciate our customer feedback and use it to better serve our guests in the future. I'll be sure to pass along your comments and appreciation to Brandon Lee, as I know he will be as excited to read this as the rest of our staff. We hope to help make your... More 

Joliet, Illinois
2 reviews
5 of 5 stars Reviewed July 17, 2015

Stayed at the hotel for work. It was nice that the Shuttle would take you anywhere within 5 miles since we didn't have a car. Had the a Driver named Brandon Lee who picked us up a few times. He always had a smile on his face and would ask us questions that the other drivers wouldn't. For Example:how are... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Thank you so much for taking the time to review our property! On behalf of myself and the hotel, we cannot thank you enough for taking the time to let us know how we're doing. I am so glad you were able to take advantage of our courtesy shuttle during your stay. I'll be sure to pass along your kind... More 

San Antonio, Texas
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 12, 2015 via mobile

The location of this hotel is convenient. Easy access and low traffic area. Rates are lower on the weekend. Cons: really loud noise in our room. Seemed like it was the hot water heater or A/c unit. Awful view from our room if the A/C units. Door next to our room was labeled employees so not sure if perhaps it... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

We appreciate you taking the time to review our property. The feedback from our guests is very important, as it helps us see what we can do to ensure that they enjoy their stay and feel at home. I sincerely apologize for the noise level in your room and our breakfast fell below your expectations. These matters will be brought... More 

Lehi, Utah
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 6, 2015

The staff at this hotel is excellent!! I feel they went out of their way to really provide an excellent guest experience for me. I have stayed at hotels for three times the price of this hotel and I was not treated as well as i was here. They were very welcoming and helpful in all matters. I stayed there... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Thank you so much for your review! We always try to make our guests feel welcome and at home while their with us and it's rewarding to see we have accomplished just that. I will make sure to pass along your kind words to our team members! We enjoyed you staying with us and look forward to having you back... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 2, 2015 via mobile

I redeemed points for our stay at this hotel on June 27th, 2015, but we were given a King Suite for the same point value as a standard room. I think it might have been the manager who checked me in, but he was super friendly and polite. The room was immaculately clean and the bed was comfortable and just... More 

Was this review helpful? Yes
Corynne T, Sales Coordinator at Holiday Inn Express Hotel & Suites Irving North-Las Colinas, responded to this review

Wow! Thank you for your kind review! I'm happy that our team met and exceeded your expectations. We truly appreciate you staying with us and we look forward to seeing you during your next visit to the Irving/Las Colinas area! More 

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