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All 76 Irving hotels

Extended Stay America - Dallas - Las Colinas - Green Park Dr.

2.5 of 5 Hotel   |   5401 Green Park Dr, Irving, TX 75038 (Formerly Extended Stay Deluxe)
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Ranked #68 of 76 Hotels in Irving
A recent review
3 of 5 stars Reviewed September 22, 2014
DallasDiva2 Dallas, Texas
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36 reviews from our community

Traveler rating
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    8
    7
    6
    8
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6
3
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cary, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My room was tiny and furnishings were old. But the beddings and towels seemed clean enough. Everything was old and stained. But not dirty. If you think of stay here as camping or roughing it in a cabin in a forest, I think the experience will be better perceived. For pros, it was affordable, quite and located in a safe... More

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Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read that you found our hotel to be affordable and safe; however, I regret to read that you found your room to be outdated and that your linens were stained. In response to your review, we will be conducting more thorough inspections of... More

Dallas, TX
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Place smelt and was very very outdated. I'm really upset at myself for being so cheap for a week and trying to stay at this place. I felt so depressed as soon as I checked into my room... Don't do it!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to tell us about your stay. We are so disappointed to hear that you did not have a pleasant experience with us. We will review your feedback with our staff and will continuously work to improve our hotel and our guest's experience. Thank you again for bringing this to our attention. It would be... More

1 review
1 of 5 stars Reviewed October 17, 2014 via mobile

I read the reviews prior to checking in but thought that I would judge for myself...everything posted & more is true at this dump! .1. toilet had urine all over the rim of it (obviously wasn't cleaned)..2.sink was dirty & mirror was dirty as well..3. huge visible stains on chairs..4. carpeting spotted all over5. ALL of the drawers had food... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for providing us with details about your stay. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will retrain, coach, and closely inspect the rooms to ensure that the cleanliness issue you described is not repeated is not repeated. I am grateful for the... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 22, 2014 via mobile

Sink was clogged and never addressed by staff in 4 day visit. Bed not very comfortable. Not a bad stay but not the best. If looking for value over service it's doable. I usually stay at the hilton but wanted to try to see value since it was 1/2 the price and had kitchen and laundry and was staying for... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the maintenance issue with your sink. As this hotel’s manager, I can assure you that I will be working with my maintenance staff to ensure that we are responding to requests in a timely manner. We continually work... More

Dallas, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 29, 2014

I stayed in the hotel for nearly 2 weeks, first I was allotted a room and that room even does not have any utensils or vessels. Rooms, Beds and other furniture are not clean. Worst of these all is the BED BUGS(some people say they are different kind of bugs), when I woke up in the morning my hands and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness issues and pests in your room is truly regrettable. We are very sorry for your experience. I will be working with my housekeeping team to review cleanliness and inspection standards to ensure that your experience is not repeated. As well,... More

Naples, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 17, 2014

My family and I booked at this hotel prior to driving a long 20 hrs. from South Florida. We have never stayed in one of these hotels and but the price was right for a suite and based on the photos online it looked okay. Big Mistake!!! this hotel sits right next door to another extended stay that is a... More

Was this review helpful? Yes 2
Irving, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 18, 2014

I travel an awful lot. I'm probably on the road at least six months out of the year, and I can say with certainty I will never stay at this particular Extended Stay America hotel ever again. They have lost my confidence and business for good. I had the opportunity to make this point clear to the district manager who... More

Was this review helpful? Yes 2
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 30, 2014

I will say that I cannot recommend staying at this hotel. The staff was very nice and did allow me to check in early, so that was nice. However, there were a number of problems in my room. i am not one to bother people so I just let it go. The main problems were that the shower had a... More

Was this review helpful? Yes 1
Irving, Texas
1 review
3 of 5 stars Reviewed March 29, 2014

I don't like is the cable TV channel I'm a Africa America and there no TV channel like BET (or) TVONE channel but it do have Univision(Spanish) and Zee tv (indian) channel what up with that when discrimlnate going to stop you have a lot of Africa America stay at you hotel also but like I said put a Africa... More

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Dallas, Texas
1 review
1 of 5 stars Reviewed March 23, 2014

We are in day 10 of 20+ nights and I don't think we can last another night. 1. The original room we got on bldg 2 was extreeemely dusty. My wife and I used a couple towels to wipe off the dust. When we opened the fridge, we saw dead insects everywhere that I almost threw up. We then requested... More

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Additional Information about Extended Stay America - Dallas - Las Colinas - Green Park Dr.

Address: 5401 Green Park Dr, Irving, TX 75038 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Dallas - Las Colinas - Green Park Dr. 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Deluxe Dallas Las Colinas Hotel Irving
Extended Stay Irving
Irving Extended Stay

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