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Extended Stay America - Dallas - Las Colinas - Green Park Dr.

2.5 of 5
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5401 Green Park Dr, Irving, TX 75038 (Formerly Extended Stay Deluxe)
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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We drove 1500 miles for my husband's new career opportunity in Fort Worth. This ESA hotel was chosen for 2-month extended stay by the HR Director. HR picked the perfect place for us & our small pet. Though it was a difficult travel of 3 days, only to stop at "less than exceptable" motels along the way to rest, arriving... More 

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Wilmington, Delaware
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 4, 2015

We were arriving in the area in the middle of the night, so I did a hotwire bid, since I couldn't imagine paying a lot for a few hours. The hotel is in an older brick building. It looks like maybe an old apartment building that has been turned in to a hotel. You can see the owner is trying... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

I want to thank you for taking the time to post a review of your stay. We strive to provide guests with all the comforts of home. Please accept our apologies that the bedding was uncomfortable and the odor in the hall. I am grateful for the feedback you provided so we are able to continually improve our hotel. Still,... More 

Jacksonville, Texas
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 19, 2015

Booked a 2.5 star hotel through Hotwire for around 50 bucks with tax. Wound up getting the Extended Stay "Deluxe" according to Hotwire. Come to find out the Deluxe is the same hotel as the regular, the "Deluxe" room included a kitchen area, which would be nice if you intended to stay longer than one night. The room was OK,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you experienced a difficult check-in during your stay. Please accept my apology. I discussed your comments with the team, and we are going to retrain our staff on proper check-in procedures. Our team is committed to satisfying our guests, so we are... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

Me and my boyfriend stayed here on the weekend of a gun show. Bed was nice, tv and dresser were nice, bathroom was nice. Everything was clean. Had a nice fridge for our food and drinks. Had a stove top and a table with chairs and a microwave. Closet with a mirror, iron and board. Room 277. Small but perfect.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean room during your stay with us. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay, should your travels bring you back to our area. More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 27, 2015

U stayed here for a week. Staff was friendly and the property was being remodeled. I loved the stay! It's close to everything and clean! It's quiet my kids loved it as well. Its spacious... The beds were soft as butter. Everything was updated. I loved the kitchen. Wash room wasn't big enough to accommodate all guest. Rooms cost too... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff and hotel; however, we apologize about the wash room. We will see what we can do about adding more washers and dryers in the near future. Our staff is committed to satisfying our guests, so we are very thankful... More 

Irving, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 29, 2014

I stay in #113 and I am going to be here for next two months. I get back pain by sleeping on the cot. I have stayed in ESA, Buffalo Grove, Illinois. Wonderful maintenance and clean. Good things about the hotel are Dish washer, Gym, Pool, Lobby. It would be greatful, if the room service people could clean the heater... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your mattress isn't comfortable. I realize you are still staying with us and I would like to make this right to you. I will assign housekeeping to your room and get... More 

Miami, Florida
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 10, 2014

It looked OK from the front side but as we drove around the back there were several shady characters in the parking lot on the backside. The room was OK and it was borderline on dark and dank. Their cable service is "the Dish" so when I tried to tune in CBS there was no signal. I didn't realize there... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. We are disappointed to hear that you did not feel comfortable in our parking lot and that you were unable to experience our grab-and-go breakfast. We offer a variety of breakfast items each morning from 6:00am to 9:30am. We will work with our front desk staff to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 1, 2014

I never take the time out to write reviews on hotels. However, I do read them. This hotel stay definitely warrants a review on my behalf. Unfortunately because of an unpleasant situation I'm writing a review. I looked at photos of the hotel and read reviews prior to making reservations. I needed a hotel to accomodate a holiday guest and... More 

Was this review helpful? Yes 2
Cary, Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 4, 2014

My room was tiny and furnishings were old. But the beddings and towels seemed clean enough. Everything was old and stained. But not dirty. If you think of stay here as camping or roughing it in a cabin in a forest, I think the experience will be better perceived. For pros, it was affordable, quite and located in a safe... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read that you found our hotel to be affordable and safe; however, I regret to read that you found your room to be outdated and that your linens were stained. In response to your review, we will be conducting more thorough inspections of... More 

Dallas, TX
Level Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 stars Reviewed October 29, 2014

Place smelt and was very very outdated. I'm really upset at myself for being so cheap for a week and trying to stay at this place. I felt so depressed as soon as I checked into my room... Don't do it!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to tell us about your stay. We are so disappointed to hear that you did not have a pleasant experience with us. We will review your feedback with our staff and will continuously work to improve our hotel and our guest's experience. Thank you again for bringing this to our attention. It would be... More 

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