We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Dallas Fort Worth Airport

#8 of 76 Hotels in Irving
Certificate of Excellence
Hotel website
Hotel deals
4545 West John Carpenter Frwy, Irving, TX 75063
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Westin Dallas Fort Worth Airport
Professional photos View all
Browse nearby
The Westin Dallas Fort Worth Airport
Write a Review

855 reviews from our community

Traveler rating
    400
    272
    109
    42
    32
See reviews for
117
135
75
407
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (855)
  • Mar-May only
    (199)
  • Jun-Aug only
    (225)
  • Sep-Nov only
    (214)
  • Dec-Feb only
    (217)
All months
There are newer reviews for The Westin Dallas Fort Worth Airport
See the most recent reviews
Mexico City, Mexico
Top Contributor
90 reviews 90 reviews
67 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed December 5, 2013

I have to say that my visit started off to a bit of a bad start. I landed at DFW once I had my bags called the hotel to arrange the shuttle. It was about 9pm on a Monday night. I was told 20 minutes or less. After standing outside in the freezing cold for over 30 minutes I called... More 

Was this review helpful? Yes 2
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to review your recent stay. We truly value our loyal guests' feedback and use this information to improve our service. We hope to have the opportunity to welcome you again in the future. More 

Kunming, China
Top Contributor
412 reviews 412 reviews
117 hotel reviews
278 helpful votes 278 helpful votes
4 of 5 stars Reviewed December 5, 2013

Stayed one night, checking out to take a flight the next morning. Airport shuttle is convenient: it runs every 30 minutes, 24 hours a day. Bellman James helped me with directions to turn in my rental car and get back to the hotel. One of the front desk ladies kindly stopped doing other things and helped me print my boarding... More 

Was this review helpful? Yes
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking a moment to review your recent experience at our hotel. I am delighted to hear that our staff was able to assist with your needs and that you were able to take advantage of our complimentary airport shuttle. We look forward to welcoming you again in the future! More 

Herndon, Virginia
Top Contributor
111 reviews 111 reviews
63 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed November 27, 2013

One should never expect too, too much when seeking out an airport hotel, so it wasn't surprising to me that the Westin DFW didn't live up to typical "Westin" experiences I've had at other, on-airport properties. Immediately positive takeaways worth sharing, however, were the wonderfully-appointed rooftop fitness center and outdoor pool! This fitness center is a frequent traveler/fitness buff's dream.... More 

Was this review helpful? Yes 2
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to leave such detailed feedback. I'm pleased to hear that you enjoyed our rooftop fitness center and pool as well as the Westin Heavenly Bed. I apologize for any inconveniences you experienced and have addressed your concerns with our restaurant and housekeeping teams. We hope you will stay with us again on a future... More 

Denali National Park and Preserve, Alaska
Top Contributor
109 reviews 109 reviews
56 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 24, 2013

Nice property, but rooms are not well appointed. In fact they don't contain half of what you would normally expect in a room. It's a very very basic room, like one you would find at Motel 6. If you are an SPG elite member, The staff all smile, but as soon as you ask for something, they don't really want... More 

Was this review helpful? Yes 1
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to provide your feedback. We read and take action on every review and response we receive. I am disappointed to hear that we failed to meet your expectations as an SPG member. Our SPG members are our most valued guest and we pride ourselves on the service and experience we are able to provide.... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 22, 2013

This review may not be too beneficial because I've only visited this property and have never physically stayed there, but I just wanted to say THANK YOU to Rolando in this property's accounting department. I had booked a reservation with my credit card for a friend traveling on business but there was a mix-up on our end with the check-in... More 

Was this review helpful? Yes
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for your kind comments - we are so glad to hear that Rolando was able to assist you. We hope you will choose The Westin Dallas Fort Worth Airport for a future stay! More 

Nashville, Tennessee
Top Contributor
78 reviews 78 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 19, 2013

We stayed one night, spur of the moment, after booking two rooms through an online service. Good location, easy to get to, plenty of parking. This was a great hotel, a little bit older, and showing just a little wear around the edges. Nothing bad, though. The staff at check-in could not have been better. It literally took only 2... More 

Was this review helpful? Yes
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for your detailed feedback! I'm pleased to hear that you enjoyed your experience at The Westin Dallas Fort Worth Airport. I look forward to welcoming you again soon. More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 10, 2013

Staff were not friendly, and rooms are very dated. Lots of stains on the floor, the bathroom had stains in the tub and did not feel clean. Not what I would expect from a Westin, I think value for money was not there.

Was this review helpful? Yes 2
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to review your recent stay with us. I apologize that we did not exceed your expectations. Rest assured that I have shared your feedback with our entire staff so that any issues may be addressed. We hope you will give us the opportunity to welcome you again in the future. More 

California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 6, 2013

Check in was great, shuttle service was fine. Bar was nice. I was on the second floor and it was INCREDIBLY noisy. Apparently this is a dog friendly hotel, and there is nothing wrong with that, but I guess I was on the dog floor. The people across the hall had a couple dogs and every time room service or... More 

Was this review helpful? Yes 1
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for your review, we truly value our guest feedback. I will be sure to share your comments with the rest of our team and I hope you will stay with us again in the future. More 

Miami, Florida
Top Contributor
51 reviews 51 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 28, 2013

I flew into Dallas for one night and was very pleased with the Westin. Shuttle service was very reliable. Check-in was perfect. The clerk was discreet and professional. He never said my room number out loud (I appreciate this as a single traveler). He didn't say anything about my Priceline reservation. When I showed him my Gold SPG card, he... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay with us. It was a pleasure serving you and we hope to see you again soon! More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 17, 2013

Sat on hotel shuttle, waiting to pick up pilots at DFW E Concourse. At first, they didn't show up, and the shuttle headed to the exit. Little did I know we were going around to wait even longer. Pilots got on and said, "Hey this shuttle timing worked out great. Doesn't usually work so well." I didn't point out to... More 

Was this review helpful? Yes 2
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for your response. I am very disappointed that your check in experience was not what we expect from our associates and the Westin Brand. We will work to resolve this issue and we hope to see you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

139 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (108)
Viewed
Dining (2)
Viewed
Room/suite (39)
Viewed
Bathroom (17)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (6)
Viewed
View from room (3)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (2)
Viewed
View from room (3)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Business center/function rooms (8)
Viewed
Room/suite (2)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay