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The Westin Dallas Fort Worth Airport

#9 of 76 Hotels in Irving
Certificate of Excellence
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4545 West John Carpenter Frwy, Irving, TX 75063
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The Westin Dallas Fort Worth Airport
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The Westin Dallas Fort Worth Airport
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879 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fairbanks, Alaska
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I hate Dallas. The traffic from DFW into the city can be brutal. Any opportunity I have to stay away from the core is a godsend. The Westin DFW is 10 minutes away from the airport. It has pretty much all the standard Westin amenities but no frills. Restaurant was actually surprisingly good. Expect a quick check in and a... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to complete a Westin survey. We know your time is valuable, and we appreciated your feedback. I am pleased to hear that you enjoyed your stay. I see that you had time to unwind at our Blue Fire Grille restaurant. Thank you again, and we look forward to welcoming you back to the future.... More 

Nashville, Tennessee
Top Contributor
460 reviews 460 reviews
47 hotel reviews
301 helpful votes 301 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

-This is the worst Westin we have ever stayed at, much more of a Sheraton quality, and a lower Sheraton at that. -Our bathroom had mold in it that came out in the form of mold spores that were very strong while showering. -The staff did not seem to know what was going on...for example: in every elevator and on... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to provide us with feedback on your experience. We truly value the voice of our guests. I want to apologize for what you experienced here at our hotel. I regret to hear that you were so disappointed with your stay. In this day and age, we know that our customers have many choices, and... More 

Seattle, Washington
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Has all of the modern amenities, including the heavenly bed, in well appointed rooms, standard to the Westin. Catering to the business traveler, this hotel is right next to the airport - although getting here is a little bit of an un-intuitive maze for cabbies/uber with the construction re-routes. This is a place to quickly get-in/out to and from the... More 

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Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to comment on your recent stay. We hope to welcome you back if your travels bring you to the DFW area. Jeremy Berlin General Manager More 

San Francisco, CA
1 review
1 of 5 stars Reviewed 6 days ago NEW

We are staying at the Westin Dallas Fort Worth tonight, June 27, 2015. There is some kind of Harley Davidson motorcycle club convention and they have been roaring up and down in front of the hotel the whole night, with their loud music blaring. We are on the 14th floor so we are very high and the noise is still... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to let us know about your experience while visiting our hotel. I do appreciate that you have given me a detailed review of our hotel. I regret that your experience was not perfect, and I assure you that we take all guest feedback very seriously and work hard to improve our service. We work... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our flight was canceled and we were looking for a hotel close to the airport with free shuttle and an onsite restaurant. The Westin met all of our needs. It was a great value for as close to the airport as it was.

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

I want to thank you for letting us know about your stay here at our hotel. I am pleased to know that we met all your expectations. I’m pleased to hear that we were so accommodating to your needs. Thank you again, and we look forward to welcoming you back. Jeremy Berlin General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I've been coming to this hotel for quiet a while now mainly for business but recently have decided to bring my family with me for a weekend with the little ones. The staff of the hotel is passionate and committed to exceptional service with a smile on top. From Tony at the door to Oscar at housekeeping you will feel... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Welcome back to the Westin, and we thank you for completing a Westin survey, it certainly sounds like you have earned the title "Life Long Guest". I see that we never disappoint and that we always hit every mark on each of your stays. I am pleased to hear that the staff always goes above and beyond to make your... More 

Tulsa, Oklahoma
Contributor
17 reviews 17 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

First I wanted to say that the hotel itself was very clean. It smelled incredible inside. The staff was very very nice. The facility overall was very accommodating. The first night we stayed there for our conference we were awoken at 5:30 am by a piercing fire alarm inside our room that went off for about 30 minutes. Later to... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to provide us with feedback on your experience. We truly value the voice of our guests. I want to apologize for what you experienced here at our hotel. I regret to hear that you were so disappointed with your stay. In this day and age, we know that our customers have many choices, and... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

this is a wonderful place !! We go to market for our business . The staff is wonderful..We had misplaced an item needed for our meeting.. They had management come right to our room to help us.. The rooms are great !! Beds are wonderful..

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to comment on your recent stay. I am pleased to know that the staff gave you exceptional service. We pride ourselves in our hotel and our service. Our goal is to make life easier for our guests and to help them relax and revive and in your case it seems that we have exceeded... More 

Colleyville, Texas
Contributor
20 reviews 20 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a fine hotel, but should be a middle class property more aligned with sheraton branding. The location is very close to airport but unfortunately it was built in a way that you hear every plane all night long. We also heard everything the neighbor said the whole night. The walls are thin or not insulated or something. We... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to provide us with feedback on your experience. We truly value the voice of our guests. I want to apologize for what you experienced here at our hotel. I regret to hear that you were so disappointed with your stay. In this day and age, we know that our customers have many choices, and... More 

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While traveling for business, I have (because I am still at this location) the unfortunate luck of coming down with a cold. I decided to stay in the hotel tonight and get some rest before traveling the next day. I ordered some soup from room service, a salad, a ginger ale. The ginger ale showed up about 30 minutes later.... More 

Was this review helpful? Yes
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review

Thank you for taking the time to let us know about your experience while visiting our hotel. I do appreciate that you have given me a detailed review of our hotel. I regret that your experience was not perfect, and I assure you that we take all guest feedback very seriously and work hard to improve our service. We work... More 

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