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Sheraton DFW Airport Hotel

3.5 of 5 4440 W. John Carpenter Freeway, Irving, TX 75063
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Sheraton DFW Airport Hotel
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Sheraton DFW Airport Hotel
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252 reviews from our community

Traveler rating
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    56
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
96 reviews 96 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here one night in business in December. The hotel is convenient to DFW. The rooms was clean and comfortable. The shuttle picked me up in 15 minutes after calling as I had a late arrival. The staff was friendly and concierge lounge in the 12th floor had a good selection of food for breakfast. The hotel is fine... More 

Was this review helpful? Yes
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Dan L, Thank you for staying at our Sheraton Dallas Fort Worth Airport Hotel and for taking time to share your experience with the TripAdvisor community. We're excited that the guestroom tower portion of the renovation is complete, and we look forward to debuting our new lobby lounge soon! In the meantime, guests can enjoy lounging in our tap... More 

Virginia Beach, Virginia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'll start with my biggest complaint about this hotel. This may be minor to some, but in the year (almost) 2015, I find it hard to believe a major US hotel chain doesn't offer ANY high definition channels. That's correct, all channels at this Sheraton are in standard definition. Break out your fax machine, dial up AOL account, and Spice... More 

Was this review helpful? Yes 2
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Jeff W, Tell me what you want, what you really really want! Thank you for staying at our DFW Airport Hotel and thank you for the colorful and amusing post. We couldn't agree more, and are pleased to announce our cable provider is currently in the process of installing fiber optic throughout the hotel. Once complete, we'll offer numerous... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had to stay overnight in Dallas because the new customer unfriendly American Airlines has dropped connecting flights forcing many into very inconvenient schedules. Bilking the customer of more and more money, no leg room, and little service seems to be American's new business plan. My International flight was only 10% full, so people are noticing. We booked what we... More 

Was this review helpful? Yes 1
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Norman P, We certainly empathize with your travels woes. My apologies your stay was less than perfect. We are excited to have completed the guest room tower portion of the renovation. And we look forward to soon debut a new lobby lounge in our atrium. In the meantime, our other lounge, LOCAL Texas Tap & Kitchen is available... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Clean tidy and lovely staff. Rooms were dated but still very acceptable. Restaurant was fine too. Breakfast was not so good.. Nice and convenient to the DFW airport for business. The gym was very nice and well equipped. I would happily use this hotel again.

Was this review helpful? Yes
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Paul, Thank you for your comments and we're glad to learn that overall you enjoyed your visit. We look forward to seeing you again soon! Warm Regards, Jason General Manager More 

Lander, Wyoming
Top Contributor
53 reviews 53 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 26, 2014

I stayed in a third floor remodeled room which was clean, quiet and well appointed. From the start, the desk, shuttle and bar staff were friendly and attentive. The fitness center easily met my needs. Its worth pointing out that friendly and helpful staff can make up for a lot of facility issues. I experienced no problems with the room... More 

Was this review helpful? Yes
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Skeets, We are thrilled to be making $7m in upgrades at our property, but it really is our team that is the biggest contributor to creating a special hotel. Thank you again and we look forward to welcoming you back should your travels return you the Dallas area. Warm Regards, Jason General Manager More 

Reston, Virginia
Top Contributor
142 reviews 142 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed October 21, 2014

I was surprised to see a Sheridan Hotel in such a poor state, almost all elements if this hotel are below the minimum standard for this brand. First and foremost are noise considerations. For the three nights that I stayed at the hotel there was renovation taking place on the floor above me and construction workers began with sanders around... More 

Was this review helpful? Yes 2
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Boomer Pickens, We value your feedback as our guest and as a top contributor on TripAdvisor. We are in the final stage of our guestroom renovation. I was surprised to learn you were disturbed at 7 a.m. as the renovation team does not begin work until later in the day and they conclude by 5 p.m. We're excited that... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 20, 2014

Wow. I’m sincerely surprised that such a rundown hovel is permitted to represent the Sheridan brand. I’ve stayed in classier roadside motels than this place. Where to even start? The wi-fi is rubbish, the rooms and décor are so old and dirty you feel like on the set of a 70’s TV show, they are currently renovating some rooms by... More 

Was this review helpful? Yes 2
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Mr. Bankowski, Myself and team are highly disappointed to read your review and learn of your experience. We are in the final stage of our guestroom renovation project. It's obvious the work occuring during the day in the few remaining guestrooms negatively impacted your overall stay. We really enjoyed hosting the group you were here with and we received... More 

Arlington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 18, 2014

Great hotel, great staff and great service. The rooms are very clean as well as the rest of the building. I stayed in a room with 1 king size bed. It was very comfortable and had nice, soft & fluffy pillows. The TV was a 32" LG, but channel selection isn't all that great. I didn't spend a whole lot... More 

Was this review helpful? Yes
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello CBOK, Thank you for staying at our DFW airport hotel, and for taking time to post a review. I'm pleased to report that we've ordered upgraded t.v. service, and that soon we will offer dozens of HD channels. Thank you again for the great feedback and we look forward to hosting a future visit. Warm Regards, Jason General Manager More 

Los Lunas, New Mexico
Top Contributor
54 reviews 54 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 17, 2014

From the beginning at this place I knew there would be problems. Checkout took entirely too long approximately 25 minutes. The breakfast the next morning was a subpar buffet and cost 15 Dollars Way too much for what they had. Now that I'm back home I see they put a hold of $50 on my credit card for incidentals (give... More 

Was this review helpful? Yes 1
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Claims Machine, Thank you for staying with us recently. I was disappointed to learn we did not meet your expectations. Our breakfast buffet offers a little bit of everything and we offer express check out options. Feel free to contact me directly to share further details or if I can be of service. Warm Regards, Jason Tyson General... More 

San Jose, Costa Rica
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 14, 2014

I recently stayed at this hotel and loved their new remodeled rooms. Not sure if they are planning to remodel the lobby area, but the rooms I can assure you'll love them. Fresh and new with a modern look. This hotel is not only convenient to the DFW airport but also Grapevine Mills and areas such as Irving, Grapevine, Southlake,... More 

Was this review helpful? Yes
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Alex, Thank you for staying at our DFW Airport hotel and for taking time to share your experience. Your review gives me a great opportunity to share some exciting updates! Our permanent top floor Sheraton Club lounge is scheduled to reopen the first week of November. The lobby and atrium areas will in fact be updated, beginning in November.... More 

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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
Number of rooms: 303
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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