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All 76 Irving hotels

Sheraton DFW Airport Hotel

3.5 of 5 Hotel   |   4440 W. John Carpenter Freeway, Irving, TX 75063
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Ranked #43 of 76 hotels in Irving
A recent review
4 of 5 stars reviewed 3 days ago
Mary P
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234 people have reviewed this hotel

Traveler rating
    67
    87
    52
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    6
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128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staff was friendly and helpful. Accommodations comfortable and clean. Very nice -would recommend. When we stayed in August they were remodeling 4th and 5th floors. Ask for a floor several stories up from 6th floor, if early morning noise is an issue for you.

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Franklin, Kentucky
Top Contributor
214 reviews 214 reviews
40 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

While in Dallas conducting a workshop the hotel that I was staying at did not offer any options for lunch or dinner so I had to find a place to eat. The van driver (of the hotel that I was staying at recommended the Sheraton that was just down the street from my hotel and I took him up on... More

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tyler, texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We walked in our room to a horrible smell...like a combination of nail polish remover and feces...it was awful! Then we looked in the bathroom to see poop in the toilet!! We called downstairs to let them know and told them we'd like a different room...this room was unacceptable at best. They said there were no other rooms available and... More

Was this review helpful? Yes 4
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Beachlova1, I'm very disappointed to learn of your recent stay and my apologies. Be assured this is not typical of the experience we provide our guests. During your visit, our bathtubs were being reglazed which explained the chemical odor. When the process began, we realized the odor was traveling via ventilation ducts to occupied floors. At that point we... More

San Francisco, California
Top Contributor
50 reviews 50 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here a week and the service was accommodating. The staff was very friendly and provided excellent service. Enjoyed the club lounge and the gym was up to standards. Unfortunately, no ice-makers on any floor.

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Peter, Thank you for choosing to stay with us during your recent week long visit to the Dallas Fort Worth area. I've passed along your kudos to the rest of my team. To clarify, we have ice machines present on each floor with exception of our Sheraton Club Level, where ice is available 24/7 in the Sheraton Club.... More

Top Contributor
121 reviews 121 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 24, 2014 via mobile

I have not stayed at a lot of Sheraton facilities in the past few years, though that will definitely change. It was the rate that attracted me when my favorites were booked, though it is the hotel and staff that will make me return. The room was very clean and fresh, bed was comfortable. The food was tasty in the... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Ppaintguy, Thank you for taking the time to share some positive feedback for our Dallas airport hotel. I'm delighted to learn we were a great surprise! Our team speaks frequently about creating memorable moments and surprising our guests, who are often only with us for a quick layover. We don't want to be just another airport hotel! Thank you... More

Cincinnati, Ohio
Top Contributor
55 reviews 55 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 24, 2014

It's a Sheraton, so I don't expect too much. They are the budget-minded little sister of the Westin. Being Gold with Starwood (almost Platinum), I was disappointed with this property. I was not recognized @ check in for my loyalty (as I always am elsewhere), I was not asked what Gold amenity I'd prefer, I was not upgraded, etc. I... More

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1 review
2 of 5 stars Reviewed June 18, 2014

From the time we entered the room we were disappointed. The room was small with no refrigerator or microwave. Two days in a row our room key did not work in the door. One of the days my husband had to go downstairs 5 times and switch keys before someone came up with him to watch him use the key.... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Tricia G, I'm disappointed to learn we fell short of providing you a comfortable and defect free stay. Please be assured I'm following up with my team as appropriate. I hope for the opportunity to host a future stay as I'd like for you to experience the amenities a Sheraton Club level guestroom. I believe having access to our... More

Jefferson
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 7, 2014

My teen daughter and I really love this hotel. She likes the Starbucks in the lobby, and I like the club floor amenities. The only thing we didn't like was having to put your key card in the elevator to even get to your floor. I understand doing that with the club floor, but this was the case with every... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Ms. Kaye, Thank you for staying at our hotel during your recent visit to the Dallas Fort Worth area. I'm pleased to learn you and your daughter enjoyed the amenities of our hotel and our Sheraton Club. Many of our guests find that booking a Sheraton Club level room is a great value as it includes breakfast, free... More

Seattle, Washington
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is in a great location to DFW Airport, less than 10 minutes away. The front desk staff was very accommadating and pleasant. They went out of their way to make our stay enjoyable. Want to thank Eiden ( Night Shift Manager) and Helen ( Day Shift Manager) and Fiesel ( Shuttle driver) for going out of their way... More

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hsariles, Front Office Manager at Sheraton DFW Airport Hotel, responded to this review

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. I am delighted to hear that your stay was pleasant and I thank you for all the compliments. We have a great deal of pride in our hotel and our service. I am pleased that we met your... More

Wichita, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

I stay at this hotel all the time for business, they have a great shuttle service and are very accommodating. Rooms are always clean. Food is great. Bar area is great, Victor the bartender is wonderful!!! I would definitely recommend this hotel.

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hsariles, Front Office Manager at Sheraton DFW Airport Hotel, responded to this review

Thank you for being a loyal guest and we appreciate the wonderful compliments. I am delighted that you had a pleasant stay. We look forward to welcoming you again soon! Best, Helen Salinas More

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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Our hotel is convenient to all areas of the Dallas/Fort Worth Metroplex and just a short complimentary shuttle ride to and from Dallas/Fort Worth International Airport. ... more   less 
Number of rooms
303

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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