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All 76 Irving hotels

Sheraton DFW Airport Hotel

3.5 of 5 Hotel   |   4440 W. John Carpenter Freeway, Irving, TX 75063
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Ranked #44 of 76 Hotels in Irving
A recent review
3 of 5 stars reviewed 3 days ago
Paul W Sydney, Australia
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249 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Clean tidy and lovely staff. Rooms were dated but still very acceptable. Restaurant was fine too. Breakfast was not so good.. Nice and convenient to the DFW airport for business. The gym was very nice and well equipped. I would happily use this hotel again.

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Lander, Wyoming
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in a third floor remodeled room which was clean, quiet and well appointed. From the start, the desk, shuttle and bar staff were friendly and attentive. The fitness center easily met my needs. Its worth pointing out that friendly and helpful staff can make up for a lot of facility issues. I experienced no problems with the room... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Skeets, We are thrilled to be making $7m in upgrades at our property, but it really is our team that is the biggest contributor to creating a special hotel. Thank you again and we look forward to welcoming you back should your travels return you the Dallas area. Warm Regards, Jason General Manager More

Reston, Virginia
Top Contributor
136 reviews 136 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was surprised to see a Sheridan Hotel in such a poor state, almost all elements if this hotel are below the minimum standard for this brand. First and foremost are noise considerations. For the three nights that I stayed at the hotel there was renovation taking place on the floor above me and construction workers began with sanders around... More

Was this review helpful? Yes 2
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Boomer Pickens, We value your feedback as our guest and as a top contributor on TripAdvisor. We are in the final stage of our guestroom renovation. I was surprised to learn you were disturbed at 7 a.m. as the renovation team does not begin work until later in the day and they conclude by 5 p.m. We're excited that... More

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Wow. I’m sincerely surprised that such a rundown hovel is permitted to represent the Sheridan brand. I’ve stayed in classier roadside motels than this place. Where to even start? The wi-fi is rubbish, the rooms and décor are so old and dirty you feel like on the set of a 70’s TV show, they are currently renovating some rooms by... More

Was this review helpful? Yes 2
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Mr. Bankowski, Myself and team are highly disappointed to read your review and learn of your experience. We are in the final stage of our guestroom renovation project. It's obvious the work occuring during the day in the few remaining guestrooms negatively impacted your overall stay. We really enjoyed hosting the group you were here with and we received... More

Arlington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 weeks ago

Great hotel, great staff and great service. The rooms are very clean as well as the rest of the building. I stayed in a room with 1 king size bed. It was very comfortable and had nice, soft & fluffy pillows. The TV was a 32" LG, but channel selection isn't all that great. I didn't spend a whole lot... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello CBOK, Thank you for staying at our DFW airport hotel, and for taking time to post a review. I'm pleased to report that we've ordered upgraded t.v. service, and that soon we will offer dozens of HD channels. Thank you again for the great feedback and we look forward to hosting a future visit. Warm Regards, Jason General Manager More

Los Lunas, New Mexico
Top Contributor
54 reviews 54 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 17, 2014

From the beginning at this place I knew there would be problems. Checkout took entirely too long approximately 25 minutes. The breakfast the next morning was a subpar buffet and cost 15 Dollars Way too much for what they had. Now that I'm back home I see they put a hold of $50 on my credit card for incidentals (give... More

Was this review helpful? Yes 1
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Claims Machine, Thank you for staying with us recently. I was disappointed to learn we did not meet your expectations. Our breakfast buffet offers a little bit of everything and we offer express check out options. Feel free to contact me directly to share further details or if I can be of service. Warm Regards, Jason Tyson General... More

San Jose, Costa Rica
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 14, 2014

I recently stayed at this hotel and loved their new remodeled rooms. Not sure if they are planning to remodel the lobby area, but the rooms I can assure you'll love them. Fresh and new with a modern look. This hotel is not only convenient to the DFW airport but also Grapevine Mills and areas such as Irving, Grapevine, Southlake,... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Alex, Thank you for staying at our DFW Airport hotel and for taking time to share your experience. Your review gives me a great opportunity to share some exciting updates! Our permanent top floor Sheraton Club lounge is scheduled to reopen the first week of November. The lobby and atrium areas will in fact be updated, beginning in November.... More

Boynton Beach, Florida
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 12, 2014

I recently attended a conference at this hotel and spent two nights here. The hotel provided shuttle service from DFW airport which was convenient. The shuttle driver was a bit talkative for my taste, but friendly. I arrived at the hotel around 9pm. Check-in was completed quickly. The hotel restaurant was still open and I had a bite to eat... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello RoadWarriorII, Thank you for staying with our Dallas area hotel and for the review. We're happy to learn that overall, you enjoyed your stay. We hope to see you again should your travels bring you through Dallas Fort Worth. Warm Regards, Jason Tyson General Manager More

Senior Contributor
26 reviews 26 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 10, 2014

I reserved a club floor room and was not informed prior to my visit the club lounge had been relocated to the first floor since they are remodeling the lounge on the club floor. Internet service was not free as usual It cost almost 11.00 a day. If I am paying over 200.00 a night for a room the internet... More

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gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Robin L, A notice is posted on our website, along with a pre-stay email, communicating our Sheraton Club renovation taking place on the top floor. And that our Sheraton Club is temporarily located on the lobby level. I'm disappointed to learn this message did not reach you. I'm pleased to announce that our top floor Sheraton Club Lounge... More

Rockwall, Texas
Top Contributor
127 reviews 127 reviews
94 hotel reviews
152 helpful votes 152 helpful votes
1 of 5 stars Reviewed October 4, 2014 via mobile

I had the misfortune to stay here only one (and my last) night at this dump. Living locally, I was here only to catch a very early flight from DFW. As an SPG Platinum member, I was not offered club level access, breakfast, points or any other of the supposed "perks" that are associated with this level. No mention of... More

Was this review helpful? Yes 1
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Dr, I'm sorry to learn of your experience at my hotel. While I do not agree with your assessment of our hotel as a dump, I'm disappointed that we did not provide you a satisfactory stay, particularly as an elite SPG Platinum member. If your account number was attached to your reservation be assured you'll be receiving your... More

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Additional Information about Sheraton DFW Airport Hotel

Address: 4440 W. John Carpenter Freeway, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton DFW Airport Hotel 3.5*
Number of rooms: 303
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Also Known As:
Sheraton Hotel Irving
Sheraton Grand Hotel Dfw Airport
Sheraton Grand Hotel Irving Texas
Sheraton Irving
Irving Sheraton

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