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Sheraton DFW Airport Hotel

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4440 W. John Carpenter Freeway, Irving, TX 75063
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Sheraton DFW Airport Hotel
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78 Reviews from our TripAdvisor Community

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Michigan
Level Contributor
200 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Typical Sheraton facility, but with great service. From check-in, to restaurant, to housekeeping - service was great! Standard rooms. Internet was good. Beds good. Gym was nice sized with free weights and multiple aerobic machines. Temp in Gym was very cold. Not sure if that was on purpose or issue. Restaurant was excellent. I had breakfast there two times. They... More 

Helpful?
Thank LoveToVacateMichigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

First off, let me start by saying the hotel itself is great. No complaints with the room at all. No complaints with the food at all. Everything in that regard was fine. Not anything to celebrate but also nothing to complain about. Now onto the explanation of why I am leaving this hotel with only one star. It has something... More 

Helpful?
Thank MirandaPlanet
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Miranda Planet, We're glad to learn you enjoyed our hotel and amenities. Our housekeeping supervisor discovered a pair of boots, clothing items, make-up bag, pet bed and pet supplies in the guestroom you had occupied and therefore the evening desk agent reinstated your reservation, as it appeared you were still here. When you brought the matter to our attention... More 

RUSH CITY
1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel during a dance competition. The service was horrible. We ordered breakfast and after several calls to the food services and waiting for 2 hours the wrong meal was brought to our room. We were told she would be right back because our food was ready. It finally came cold. The parking was so bad that... More 

Helpful?
Thank Bob B
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day Bob, My apologies for what you experienced this past weekend. It's certainly not typical of the service we provide our guests. Our team is committed to providing excellent service and we are all disappointed at how the weekend unfolded. I believe fellow travelers reviewing our TripAdvisor reviews will see that this was an extreme situation outside of our... More 

New York
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel shuttle took 45 minutes to arrive after I first called, and only came after I called again, so I wouldn't stay here unless you enjoy waiting around cold deserted parking lots late at night. The hotel is a typical business type hotel with nice rooms and a soulless mostly empty bar and restaurant. The hotel is in a... More 

Helpful?
Thank tomthetraveler123
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello Tomthetraveler, Our apologies for the tardy pickup and we hope that you found our accommodations comfortable. Please give us another opportunity should your travels return you to North Texas. Warm Regards, Jason Tyson General Manager More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We are here for a dance competition. The hotel is recently renovated and fine. However they have food service that is so poor it is unbelievable! Waited 20 minutes at our table and never saw a server or even got water at the restaurant. Room service in the morning was 40 minutes later than the time slot we selected and... More 

Helpful?
Thank Teresa M
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Teresa M, I'm glad to learn you found our accommodations and facility satisfactory. There were hundreds more attendees of this event than originally planned and my apologies for your food experiences. We received dozens of room service orders for the same time window, before the start of the dance competition, and we could have done a better job communicating... More 

Bossier City, Louisiana
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here on business. Great location and a great hotel. Check in was quick and service was great in all areas. I'll for sure stay here whenever I'm in town. Rooms were very clean and roomy. Attendants were efficient and thorough. This hotel gets my highest recommendation.

Helpful?
Thank CoachSC
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings CoachSC, Thank you for staying at our Sheraton DFW Airport Hotel. And we appreciate you taking time to share your experience and recommendation. We look forward to hosting your next visit to North Texas! Warm Regards, Jason Tyson General Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Wow what can I say other than wow. Services here were top notch to say the least. This was my 500th Sheraton stay which made me Platinum for life. Gabby the service manager was outstanding.. She really went above and beyond to make this stay memorable! The concierge lounge attendant Anne was a gem as well !!! I would definitely... More 

Helpful?
Thank Dexter K
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings Dexter K, Thank you for your loyalty to Sheraton and congrats on your 500th stay! That's quite a milestone! I appreciate the kudos for our team members and I've presented them both with a special token of gratitude in your name. We look forward to your 501st stay. Warm Regards, Jason Tyson General Manager More 

Halifax, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Fast shuttle, clean vehicle, well groomed driver. Check in was a breeze. Room appointed nicely, great wifi in room, linens and bed very comfortable. It was a bit late, and I was a bit peckish, so I went to the lobby in search of a gift shop. It was Christmas night, so I assumed if there was one, it would... More 

Helpful?
Thank number10blade
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Hello number10blade, Thank you for staying with us on the Christmas Holiday. Our goal is to be a welcome respite and exceed our guests expectations. We're delighted to learn this was your experience at our DFW Airport hotel, and we look forward to welcoming you back should your travels return you to the Dallas North Texas area. Warm Regards, Jason... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Staff was very attentive and made amends when their performance was not up to expectations. Shuttle was behind schedule at check-out so front desk provided free buffet breakfast for myself and another guest who was also checking out and trying to get back to DFW. Driver came to dinning room to get us when he arrived. Personal attention to make... More 

Helpful?
Thank John H
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Good Day John H., Thank you for staying at our Sheraton DFW Airport Hotel during your recent visit to the Dallas area. And thank you for taking time to share praise for our staff. Be assured I've passed along your kudos to the entire team. Wishing you a terrific new year. Warm Regards, Jason Tyson General Manager More 

Hong Kong
Level Contributor
230 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed January 7, 2016

Our flight was cancelled during the major storm that hit DFW Dec 26th!! Sheraton DFW saved the day. We took the shuttle from the aiport (their wasn't a cab for miles!). They had a massive line to check in but they handled it very professionally. The security team handed out toothbrushes and deodorant as most of us were without luggage.... More 

Helpful?
Thank iamarugger
gmJET, General Manager at Sheraton DFW Airport Hotel, responded to this review

Greetings iamarugger, Thank you for sharing your experience on TripAdvisor. Our DFW Airport Hotel staff loves to "save the day" and provide our guests with an oasis of comfort away from the hustle and bustle of holiday travel. Wishing you a happy new year filled with smooth travels! Warm Regards, Jason Tyson General Manager More 

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