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Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr.

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605 Meadow Creek Dr, Irving, TX 75038 (Formerly Extended Stay Deluxe Dallas - Las Colinas)
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1 room 1 adult
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Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr.
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42 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
2 of 5 stars Reviewed November 18, 2015 via mobile

The entire hotel smells like a combination of maple syrup and cigarettes. There is carpet pulled up and lying in the hallway. 2 lights in my room don't work. Trashy people hanging out at doorways smoking. The room appears to be fairly clean, raising the rating from 1 star to 2 stars.

Helpful?
Thank Bill Q
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr., responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I... More 

Oklahoma City, Oklahoma
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 13, 2015 via mobile

I stayed at this location in October 2015 through reservations I made on a discount hotel site. At first glance the room seemed fairly decent however there were a few problems. First the sink drained very slowly. The shower did not suffer the same issue. After washing my face in the sink it took approximately 3 minutes for the sink... More 

Helpful?
1 Thank Jonesnco
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr., responded to this review

We appreciate the kind comments about our location; however, we apologize that we failed our mission on room condition and customer service. I discussed your comments with the team, and we will work to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I invite you... More 

Dayton, Ohio
Level Contributor
113 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

We did not know what hotel we were staying in until we paid. A few reviews had me worried. But the deal we got was great. We were here for the Cowboys vs Patriots game, so only 2 nights. Desiree at check in was so friendly and quick! When we got to our room we were so surprised at how... More 

Helpful?
Thank Elayna A
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr., responded to this review

Thank you so much for posting a review of our property. I’m thrilled we were able to provide you with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 29, 2015 via mobile

First off if you visit this hotel make sure you go in the correct one. There are two extended stays right next to each other. So after waiting in line while a guy was filling out paperwork like he was buying a car, I was informed I was at the wrong hotel. At the correct hotel I found the bathroom... More 

Helpful?
Thank Greg B
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed September 28, 2015

I booked this hotel online and didn't know the hotel until after I paid. Once I saw what hotel I got and looked up the reviews, I was afraid to go there. Fortunately for me, the hotel has just finished a complete renovation. The room was large, clean and almost everything looked brand new. Charvette at the front desk was... More 

Helpful?
Thank Bishop_atl
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 30, 2015 via mobile

This place is terrible, let's start off with how they advertise free breakfast and don't actually provide it, first day the woman Deborah at the counter was rude the way she spoke saying the shipment didn't arrive, no need to be rude about it, then the same thing this morning no breakfast, Deborah did however offer a muffin... When my... More 

Helpful?
1 Thank Hails2
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 3, 2015

Got an absurdly low price with a Priceline Express Deal. The room was HUGE with a queen bed, couch, kitchen with full sized stove, fridge, microwave, dishwasher. Asked for and had delivered, free of charge, a set of dishes, pots, flatware, and coffee maker. A 2-mile trip to Sam's Club had the kitchen fully stocked with our favorites. A 2... More 

Helpful?
Thank Lawrence Bean D
1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Excellent customer service. Housekeeping did a fantastic job on cleaning my room. Claude, the manager and the staff had a great attitude and always treated me with respect. I would refer my friends and family to this hotel.

Helpful?
Thank Summerhw
Saint Paul, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 1, 2015

I was here for business travel. I checked the website, and I noticed "Complimentary shuttle service". It was about a mile from the train station. I called the hotel, and yes, they confirmed - they had complimentary shuttle service. I thought, the hotel is on the train line from the airport to downtown, and they have a shuttle service. Brilliant.... More 

Helpful?
1 Thank nkris555
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr., responded to this review

More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 19, 2015

You can tell the room hasn't been clean! there's dirt in trash on the carpet, bed was nasty.... had to change the sheet before we went to bed. There was hair in the bed and OTHER nasty stuff !!!!! I will NEVER stay here again!

Helpful?
1 Thank cat_ausencia
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Meadow Creek Dr., responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were unhappy with the conditions of your room. To uphold our company's high standards, we will be sure to inspect all arrival rooms thoroughly to make sure each... More 

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