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TownePlace Suites Dallas Las Colinas

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900 West Walnut Hill Lane, Irving, TX 75038
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Irving Local Dining
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1 room 1 guest
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TownePlace Suites Dallas Las Colinas
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26 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (26)
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Faridabad, India
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You've traveled across South Asia, India, Thailand, Sri Lanka, and you land in US.. and you immediately realize..what you miss..there is absolutely no concept of Hospitality... nobody greets you when you enter the hotel, nobody is there to help you with finding your room, helping with luggage. You are shown a map of the property indicating your room and you... More 

Was this review helpful? Yes
TowneplaceGMLas, Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for leaving your comments and thoughts regarding our hotel. I am sorry we did not live up to your expectations. I will share your comments with the staff. Regards, Hotel Manager More 

Cincinnati, Ohio
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 9, 2015

Stayed for over a week at this property. Location is nice but the rooms are very very noisy. Could not sleep at least 2 or 3 nights. Can hear every one walking or talking. Pool was so dirty that we could not go in even a single day. Breakfast is ordinary but convenient. The front desk people tend to be... More 

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, I am very sorry to hear of your experience while staying with us. I understand how having a noisy room can be very inconvenient and cause for a bad stay. I appreciate you letting us know about the staff and the pool conditions, those concerns will be addressed with the proper staff to ensure future guests do not... More 

Edmonton, Alberta, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 3, 2015

Here is a letter we wrote to the management: My family and I have been staying in the TownePlace Suites- Los Colinas for a month now and we have been very disappointed with the service. When we booked our stay, we assumed that the service would be on par with the Marriott name. We did not experience that what so... More 

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, We are very sorry in the level of service you have had while staying at our hotel. As we strive for a great stay with all our guests, sometimes we do fall short on the level of service. All of your concerns have been taken to the staff in order to correct and work towards providing a better... More 

Coral Gables, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2015

This is a solid hotel in a good location - close to the airport and close to a number of businesses in the area and not far from downtown Dallas. I got in late at night, past 11pm, and had no problem checking in. Staff was very friendly and helpful. Rooms have a small kitchen with oven, stove, microwave and... More 

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, We are excited to hear that the TownePlace Suites - Dallas/Las Colinas worked out for your business trip. I will pass on your comments regarding the staff to show your appreciation of them so late at night. We hope to be able accommodate your travel needs again when traveling to Las Colinas. Regards, Hotel Staff More 

Istanbul, Turkey
Level Contributor
311 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 455 helpful votes
5 of 5 stars Reviewed June 16, 2015

This one is a nice, clean and quiet hotel. Warm and quick welcome, modern rooms with enough and well maintained gadgets. Furniture was very functional and the bed was perfect. The hot buffet breakfast was an American classic. It is not too far from downtown and close to Airport.

Was this review helpful? Yes 3
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Your comments regarding the TownePlace Suites - Dallas/Las Colinas are very much appreciated. We hope to be able to accommodate your stay next time you are traveling to the Las Colinas area. Please let me us know if we can assist you. Regards, Hotel Staff More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 19, 2015

I just stayed here from may 16 to 17. I booked this hotel only because I got a very good corporate discount from my job. I checked in on Saturday around 2:40 pm and was not very welcomed. The woman at the front desk was very rude and I don't remember her name but she had long dark hair and... More 

Was this review helpful? Yes 2
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, I am very sorry to hear of you experience while staying at our hotel. Please rest assured your comments will be taken very seriously and addressed with the front desk agent that checked you in. That is not the typical level of customer service from our hotel. Additionally, than you for your other comments regarding the hotel during... More 

Colma, California
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 1, 2015

This was my first time staying at a TownePlace Suites property and I don't plan to again. As a Marriott platinum member this was one of noisiest hotels I've stayed at. You can hear the people talk in the room next you, or watching TV. I even woke up in the middle of the night and heard the guy snoring... More 

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, We appreciate your feedback regarding your room while staying with us. We do emphasize how a noisy room can make for a bad stay. We are very sorry you did not have a memorable experience at our hotel. The issues you experienced will be brought to the attention of each department to be resolved. Again, our apologies for... More 

Louisville, Kentucky
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 16, 2015

I just love the entire staff here! From the beginning of my reservation I had spoke with the sales coordinator(Megan) about doing a surprise birthday party for my mom. The hotel manager, Bryan almost gave it away. But actually was a blessing, by confusing her. The conference room was affordable, and easily accomodated my group16. Merci, the evening clerk was... More 

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, The entire staff enjoyed having your family in with us! The rooms were recently remolded at the end of last year so we are excited that our guests are loving them as much as we are. Thank you for taking the time to let us know how we are doing and hopefully if back in Las Colinas we... More 

Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 7, 2015

I stayed here due to work going back and forth for weeks during the last quarter of the year, and overall I believe it was a great choice. The prices were very affordable. The rooms were incredibly spacious with the kitchen and appliances. Sofa and TV were adequate, and the beds were terrific!. Though the walls were somewhat thin and... More 

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for taking the time to let us know how we are doing. We appreciate you staying with us on your multiple trips to the Las Colinas Area. As we are always working to improve, I’ll make sure to pass on your compliments to the staff regarding their smiling faces. I’m very excited to know that our... More 

Fort Smith, Arkansas, United States
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed April 1, 2015

The two bedroom suites are nice and clean. The rooms are spacious and have closets and drawers, flag screen tvs in each, and comfortable beds. The living room area has a flat screen tv, love seat, and chair with an ottoman. Their is also an eat in table for 3 and a nice kitchenette stocked with dishes and a coffee... More 

Was this review helpful? Yes 4
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