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All 76 Irving hotels

TownePlace Suites Dallas Las Colinas

3.0 of 5 Hotel   |   900 West Walnut Hill Lane, Irving, TX 75038
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Ranked #46 of 76 Hotels in Irving
A recent review
3 of 5 stars Reviewed August 12, 2014
BarbRose Fort Worth, TX
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58 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, TX
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 12, 2014

We'd stayed here on points on Saturday and Sunday, while the A/C in our home was being replaced. We had a newly renovated room. I'm not sure why I felt this way, it may because I felt the people staying around us, maybe the construction guys or maybe just some sketchy looking guest. I'm not a snob, it's just that... More

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for taking the time to let us know regarding your stay. As we are always working to improve, your comments will definitely help us along in our training of staff. We truly appreciate your feedback so that we can make future guests stays better. Again, thank you for your time and comments. Regards, Dustin Behney General... More

Knoxville, Tennessee
Top Contributor
69 reviews 69 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 31, 2014

Hotel is quite good...rooms are large, clean and very well stocked....the breakfast is pretty decent...the internet was really bad because of construction...the staff is very friendly...ask for a room around the pool.

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for your recent comment regarding our hotel. We are excited to say that we are in the 2 weeks of the renovation process for the hotel. All rooms will be completed and the hotel can finally get back to normal. We appreciate your feedback regarding the Hotel as well. Regards, Dustin Behney General Manager More

Heredia, Costa Rica
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

The hotel has an extremely friendly and helpful staff. The hotel is under construction, but has not affected my stay in any way. The room is very clean and I haven't heard any noise from outside. The hotel is located near many restaurants and businesses. Overall, I've had a wonderful stay so far.

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for your wonderful comments regarding the TownePlace Suites - Dallas/Las Colinas. I will pass your message on to the staff. Hope to see you the next time you are in Las Colinas. Regards, Dustin Behney General Manager More

Greenville, South Carolina
1 review
2 of 5 stars Reviewed June 16, 2014

I arrived at the hotel last night and the hotel is under construction. Nothing was mentioned when the reservation was made. An entire building is closed and there is no lobby and no kitchen - so no "breakfast" unless you consider coffee and donuts. Don't book this hotel unless you wait until the construction is over. I am extremely dissappointed.

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest: Thank you for leaving feedback regarding your recent stay at the TownePlace Suites - Dallas/Las Colinas. As we strive to make sure our guests are not affected by the renovation, there are cases we can not prevent that. I do apologize for any inconvenience you encountered during your stay. We did have to take away the hot items... More

Houston, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 9, 2014

This was on outstanding experience for us. We came to the Fort Worth area for the day and decided to stay the night. We booked the hotel online at the last minute for $79. It was far superior than other hotels costing twice as much. We were pleasantly surprised from check in to check out. Everyone was friendly and helpful.... More

Was this review helpful? Yes 1
Nashville, TN
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 28, 2014

The TownePlace is a fairly average business "with a kitchen" hotel. The rooms are a bit smaller than some, but spacious enough. The lowest end room is a basic Suite with a Queen size bed and a pull out sofa bed. They also have 1 and 2 bedroom, although I did not get a chance to try either of these.... More

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TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest: Thank you for taking the time for to fill out a review for the TownePlace Suites by Marriott - Dallas/Las Colinas. I take great pride in our staff and will definitely be letting Doris know of the great comments you have about her. She is a wonderful associate to have at the hotel. We look forward to your... More

1 review
5 of 5 stars Reviewed April 22, 2014

Great hotel, very customer friendly and flexible.. I had some pricing issues initially which was immediately addressed..GM of the hotel Dustin and the AGM Mercy do not sit in a closed room but always at the service and are very prompt. At times they even drive you to a place you want to go in their shuttle.. and then they... More

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Chennai (Madras), India
1 review
5 of 5 stars Reviewed April 18, 2014

Doris Phillips... The adorable front-office associate welcomed me to this Hotel with a beautiful friendly smile during my check in. She was always there to help me. Thank you very very much Doris for all your efforts. I would definitely give her 5 stars. She made all efforts to make me feel that I am at Home. She definitely deserves... More

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Marietta, GA, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2014

I will agree with other posters that the property may be aging, but it's still in good shape and everything in our room was in good shape. The renonvation they mentioned will be great thing. That said, We were very pleased with our stay. The price we paid was excellent, the location was great, good access to food and highways.... More

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Houston, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed March 22, 2014

Place is okay, room on the old side, breakfast selection is good but the customer service from 2 people at the front desk were way below par. No empathy, no consideration, one of them even got overly agitated because we tried to change our accommodation due to a job interview that came up.

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest: Thank you for your review of the TownePlace Suites - Dallas/Las Colinas. Your review helps the hotel improve its service for our future guests. I am sorry that we did not meet you expectations on our customer service. Please contact me at dustin.behney@marriott.com when you have a moment to let me know when you stayed so I can... More

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Additional Information about TownePlace Suites Dallas Las Colinas

Address: 900 West Walnut Hill Lane, Irving, TX 75038
Location: United States > Texas > Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — TownePlace Suites Dallas Las Colinas 3*
Number of rooms: 135
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Also Known As:
Towneplace Suites Dallas Las Colinas Hotel Irving
Towneplace Suites Irving

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