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TownePlace Suites Dallas Las Colinas

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900 West Walnut Hill Lane, Irving, TX 75038
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TownePlace Suites Dallas Las Colinas
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23 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Alberta, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Here is a letter we wrote to the management: My family and I have been staying in the TownePlace Suites- Los Colinas for a month now and we have been very disappointed with the service. When we booked our stay, we assumed that the service would be on par with the Marriott name. We did not experience that what so... More 

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Coral Gables, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

This is a solid hotel in a good location - close to the airport and close to a number of businesses in the area and not far from downtown Dallas. I got in late at night, past 11pm, and had no problem checking in. Staff was very friendly and helpful. Rooms have a small kitchen with oven, stove, microwave and... More 

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Istanbul, Turkey
Top Contributor
197 reviews 197 reviews
32 hotel reviews
357 helpful votes 357 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This one is a nice, clean and quiet hotel. Warm and quick welcome, modern rooms with enough and well maintained gadgets. Furniture was very functional and the bed was perfect. The hot buffet breakfast was an American classic. It is not too far from downtown and close to Airport.

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 19, 2015

I just stayed here from may 16 to 17. I booked this hotel only because I got a very good corporate discount from my job. I checked in on Saturday around 2:40 pm and was not very welcomed. The woman at the front desk was very rude and I don't remember her name but she had long dark hair and... More 

Was this review helpful? Yes 2
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, I am very sorry to hear of you experience while staying at our hotel. Please rest assured your comments will be taken very seriously and addressed with the front desk agent that checked you in. That is not the typical level of customer service from our hotel. Additionally, than you for your other comments regarding the hotel during... More 

Santa Clara, California
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 1, 2015

This was my first time staying at a TownePlace Suites property and I don't plan to again. As a Marriott platinum member this was one of noisiest hotels I've stayed at. You can hear the people talk in the room next you, or watching TV. I even woke up in the middle of the night and heard the guy snoring... More 

Was this review helpful? Yes 1
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, We appreciate your feedback regarding your room while staying with us. We do emphasize how a noisy room can make for a bad stay. We are very sorry you did not have a memorable experience at our hotel. The issues you experienced will be brought to the attention of each department to be resolved. Again, our apologies for... More 

Louisville, Kentucky
Contributor
17 reviews 17 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 16, 2015

I just love the entire staff here! From the beginning of my reservation I had spoke with the sales coordinator(Megan) about doing a surprise birthday party for my mom. The hotel manager, Bryan almost gave it away. But actually was a blessing, by confusing her. The conference room was affordable, and easily accomodated my group16. Merci, the evening clerk was... More 

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TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, The entire staff enjoyed having your family in with us! The rooms were recently remolded at the end of last year so we are excited that our guests are loving them as much as we are. Thank you for taking the time to let us know how we are doing and hopefully if back in Las Colinas we... More 

Santo Domingo, Dominican Republic
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2015

I stayed here due to work going back and forth for weeks during the last quarter of the year, and overall I believe it was a great choice. The prices were very affordable. The rooms were incredibly spacious with the kitchen and appliances. Sofa and TV were adequate, and the beds were terrific!. Though the walls were somewhat thin and... More 

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TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for taking the time to let us know how we are doing. We appreciate you staying with us on your multiple trips to the Las Colinas Area. As we are always working to improve, I’ll make sure to pass on your compliments to the staff regarding their smiling faces. I’m very excited to know that our... More 

Fort Smith, Arkansas, United States
Top Contributor
87 reviews 87 reviews
10 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed April 1, 2015

The two bedroom suites are nice and clean. The rooms are spacious and have closets and drawers, flag screen tvs in each, and comfortable beds. The living room area has a flat screen tv, love seat, and chair with an ottoman. Their is also an eat in table for 3 and a nice kitchenette stocked with dishes and a coffee... More 

Was this review helpful? Yes 4
Elgin, Texas
Top Contributor
71 reviews 71 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2015

I had a conference at the Omni, which is way too expensive. This was just a couple of miles away, for less than half the price, and it was terrific. Quiet location, near the freeway, very nice rooms, decent breakfast, and very professionally run. I was very happy with my stay.

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TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for taking the time to review the TownePlace Suites - Dallas/Las Colinas. We are excited that our hotel worked well for your budget and offered everything you need. We hope to see you in the future when traveling back to the Las Colinas area. Regards, Hotel Management More 

Loveland, CO
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 26, 2015

I stayed here due to my company, but was happy with the service. A sink malfunction was dealt with quickly by a courteous young man. The breakfast bar had a wide selection, eggs, sausage, waffles, oatmeal, cereal, toast, bagels, muffins. It would be difficult to not find anything one might want for breakfast.

Was this review helpful? Yes
TowneplaceGMLas, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review

Dear Guest, Thank you for your review of the TownePlace Suites – Dallas/Las Colinas. I’m sorry to hear that your room had an issue with the sink, however very excited to know that our staff was able to resolve that for you quickly. Other great news is that the TownePlace Suites breakfast is improving this year and adding new items.... More 

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