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Holiday Inn Hotel Express & Suites West Hurst

2.5 of 5 820 Thousand Oaks Drive, Hurst, TX 76054
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Certificate of Excellence 2014
Holiday Inn Hotel Express & Suites West Hurst
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Holiday Inn Hotel Express & Suites West Hurst
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59 reviews from our community

Traveler rating
    32
    20
    2
    2
    3
See reviews for
19
8
2
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Klein, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Host hotel for a recent conference. Nice room (420), but the TV would only provide audio after being tired off (for any reason). After routine delays waiting for maintenance two different guys came over the period of stay (two nights) to reset(?), reconnect(?), possible change a card(?) which they never did. Well bottom line I had to listen to a... More 

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Chula Vista, California, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2014

This Holiday Inn is one of my favorites. The staff is always friendly. The rooms are clean and up to date with a fridge and microwave. The common area dining area is large and kept clean when breakfast and even happy hour are available. I've stayed here multiple times and will continue too!

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We sincerely thank you for your loyalty to our Holiday Inn Express in Hurst, TX! We love repeat guests and members! We're so excited that we can provide you with clean and excellence service every time you stay with us and we really look forward to seeing you on your next trip! More 

Saint Louis, Missouri
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 8, 2014

This is certainly one of the nicest ,reasonably priced hotels I have ever been in. The Holiday Inn Express was comfortable, friendly, convenient and the perfect place for our family to stay during our weekend in Hurst, TX. The hearth room/breakfast room was warm and inviting and large enough to seat a large group. This is where our large group... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear MWMS58, We sincerely thank you for all the kind words you have stated about our Holiday Inn Express in Hurst, TX! We're absolutely thrilled that you were able to take in and enjoy so many of our amenities while lodging with us! We really do strive to make this hotel top notch for each and every guest that stays... More 

Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

Stayed for only one night but will considerate to come back and stay again. The staff members are great. The rooms are updated, lots of space, really neat and the bathrooms are comfortables, clean and up to date. Great beads and pillows. Room had a mini fridge and a microwave. Loved the place.

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are absolutely thrilled that you loved our hotel as well as our variety of amenities in the rooms! We really strive to make our guests feel individually special when staying with us! We can't wait to see you on your next trip! More 

Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2014

What can u say about Holiday Inns? We were there for 2 nights, had an enjoyable stay. The staff was very friendly, but when I asked the attendant in the breakfast room to turn on the captioning she did not know how. She went to the desk clerk for help and the clerk laughed. She thought it was funny that... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are sincerely sorry about the lack of seriousness that was taken when you requested for captioning to be put on the lobby television! We are happy that you enjoyed everything else in the area and we really hope that you will try us out again in the future! Thanks for staying with us! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed July 11, 2014

I have never taken time to write a review even though I travel quite a bit. My wife, daughter and I are moving to Texas so this trip was vacation and work. First Anne, Rhonda and Jared. I left their last names of for privacy. The point is, I know their names. They all work at the front desk and... More 

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Mandi C, Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are absolutely thrilled that you had such an amazing experience here at our property. We really do thrive on making each and every guest's stay feel special and unique! We look forward to seeing you again in the future and if you ever need a weekend getaway then feel free to come stay with us! We are so happy... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

I am sure like most HIE's this is a nice hotel. So this review is based on my situation, is for info purposes only and is why I didn't rate it lower. We had water damage to our home to the point that my daughter, German Shepherd and I had to quickly find a place to stay (3 days up... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Darlena M, Thank you for sharing your experience online. We are very sorry to read that you were not 100% satisfied with your room reservation. I have sent you a private message in an effort to obtain additional information and be of further assistance. We hope to hear from you very soon. Kind Regards, Tracy V. Case Manager IHGCare More 

Amarillo, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 20, 2014

This newer, well located hotel should meet your meets. Softball and soccer parks are very close along with numberous casual dining for families on a budget. Easy on/off to 121 and very near other main cross roads in the Hurst/Colleyville area. Watch the signs as construction is heavy currently (5/2014) in the 820/121 exchange area. Full dedicated doorless shower without... More 

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Mandi C, Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thank you so much for taking the time to review our hotel! Your feedback is well appreciated by our staff and we are so glad you chose us for your stay, we look forward to seeing you next time! More 

Texas
Top Contributor
83 reviews 83 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 5, 2014

I stay in a lot of hotels like this and don't bother reviewing most of them because they're generally all the same. But this one is really a cut above the rest. Considering it's an Express it's extremely well-appointed: it has a pool and the fitness center was great. The normal guest rooms are extremely large and comfortable, and of... More 

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Mandi C, Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thank you for posting a review on our Hotel. We appreciate you evaluation of our Hotel and service. Our team strives to deliver a world class stay for all our guests. You review is one way that we can measure how we are performing. It will be my pleasure to share your positive review with my team. We hope to... More 

Portland, Oregon
Top Contributor
137 reviews 137 reviews
51 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed February 6, 2014

This hotel is within walking distance of the Hurst convention center and several nice restaurants. Easy access onto the freeway, and close to DFW airport. Room was very large, with a pull out sofa bed, mini fridge and microwave. Room was very clean, and staff friendly. Will stay here again.

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Additional Information about Holiday Inn Hotel Express & Suites West Hurst

Address: 820 Thousand Oaks Drive, Hurst, TX 76054
Phone Number:
Location: United States > Texas > Hurst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Hotel Express & Suites West Hurst 2.5*
Number of rooms: 100
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Holiday Inn Hotel Express And Suites West Hurst

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