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Holiday Inn Hotel Express & Suites West Hurst

#3 of 4 Hotels in Hurst
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820 Thousand Oaks Drive, Hurst, TX 76054
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1 room 1 adult
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Holiday Inn Hotel Express & Suites West Hurst
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87 Reviews from our TripAdvisor Community

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North Augusta, South Carolina
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Drove into Dallas Saturday evening 1/16/16 to catch a flight at DFW Sunday. I drove until I was close to the airport and looked for the first HI Express I could find. I went in and was told the hotel was booked for some cheer leading thing. I asked the young man behind the counter if he could help me... More 

Helpful?
Thank stokescd
IHGService, Guest Relations Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear stokescd, Thank you very much for taking the time to share your thoughts and comments about experience with us. We would like to apologize for your disappointments with our staff. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded... More 

Gingoog City, Philippines
Level Contributor
332 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Seems that most of the Holiday Inns I stay in are good. This is also. Service is wonderful, the room is quiet and clean. Breakfast is OK if I want something not heavy they have fruit and yogurt and oat meal, dry cereal and toast. Or go with the sweet roll and eggs. But either way nice place to stay... More 

Helpful?
Thank Luke T
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Luke T, We are so happy to hear that we could provide you with that same great Holiday Inn service! Our staff really does strive to ensure each and every guest has a flawless and relaxing stay here in Hurst, TX! We look forward to seeing you more in the future! More 

Killeen, Texas
Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Outstanding hotel. They provide free wifi breakfast, and free spirits and finger foods for a happy hour. The rooms are large and is very charming. There is an indoor pool and a great business area. The hotel is close to the DFW Airport and awesome restaurants. If you're in the area this is a great stay.

Helpful?
Thank Cashmere24
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Cashmere24, We are absolutely thrilled that you enjoyed your time here with us in Hurst, TX! Our social during the week is definitely something that we take pride in having compared to others and it is definitely worth checking in a few days early just to experience! Let us know when you want to make your next reservation! More 

Lansing, Michigan
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed four nights and enjoyed each. This is a great property and the staff were all friendly and knowledgeable. We had a small plumbing issue that maintenance solved within fifteen minutes. We didn't even need to contact the front desk. :-) We just asked housekeeping and they routed maintenance to us. This property is also very well positioned for getting... More 

Helpful?
Thank Jim W
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Jim W, Wow! Thanks for the amazing feedback, it is really appreciated! We are absolutely thrilled that you are such a loyal customer to our location and that our staff was able to make your stay here such a positive experience! We really can't wait to see you on your next visit! More 

Findlay, Ohio
Level Contributor
210 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed November 28, 2015

My wife stopped at DFW and spent the night here to get a break from at 12+ hour trip. We arrived that night around 9pm. We called the hotel to let them know we were at baggage claim. We had just missed the shuttle so it took 35 minutes to get back. Please note it could take 25 to 50... More 

Helpful?
Thank Stargazerm31
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Stargazerm31, Wow thanks for the amazing feedback on our hotel and staff! We really do strive to make our location special to each and every guest! We are absolutely thrilled that you and your family enjoyed your time with us while here during the holidays! We look forward to seeing you more frequently in the future! More 

Sherman, Texas
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 13, 2015

Stayed 2 nights/3 days on the 3rd floor. Relatively quiet and the room was quite cozy. The heat/air was a bit of a hassle to get right. Either it was really hot or very cold but that wasn't a deal breaker. The only con about this room (301) was that on a Sunday I was REALLY wanting to watch the... More 

Helpful?
Thank ThisGirlLovesFL
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear ThisGirlLovesFl, Thank you so much for the wonderful feedback! We are looking to upgrade our cable within the next few months as well as the wifi! We are so excited that you enjoyed your time with us and were able to give us items that we need to work on! We look forward to seeing you on your next... More 

Lewes, Delaware
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 20, 2015

Nice property- well maintained. My room on Night one(223) had a whine and a VERY noisy AC unit. I could have dealt with that but no hot water in the shower made me complain. Maintenance came and supposedly fixed my shower but said the AC is just noisy...hmmmm. I went back up after teaching and still NO hot water in... More 

Helpful?
Thank PANancyM
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear PANancyM, We are sincerely sorry you experienced those issues with your first room you were in. We did get those issues resolved once you moved out of the room for future guests, however we are absolutely thrilled that you enjoyed our King Featured Suite so much! We only have a limited amount of those rooms but guests always seem... More 

Round Rock, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 19, 2015

This hotel is perfect for families. We had a suite. 2 Double beds and a fold out sofa. Breakfast was good (the cinnamon rolls are wonderful!) and the attendant was very pleasant. Very safe location. This location was perfect for us.

Helpful?
Thank BeachBum6583
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear BeachBum6583, Thanks for choosing us to bring your family to for your get away weekend! Our two bed queen suite is perfect for families to stay in with the two queen size beds and a full size pullout! We are very excited you enjoyed our breakfast and our wonderful breakfast attendant! We have been really working on making our... More 

Fort Worth, Texas
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 13, 2015 via mobile

Holiday Inn has become my new favorite hotel. The rooms are always clean and without issue. They are priced well and gave a good breakfast. The best thing in my opinion is that they offer rooms with two queen beds and that is a major advantage over two full size; the room also had a nice sleeper sofa, so you... More 

Helpful?
Thank MatthewHansen
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear MatthewHansen, We are absolutely thrilled to hear we are your new favorite hotel! We really strive to keep our hotel up to date and give the guests exactly what they want! Our two bed queen room is definitely an advantage we love having here in Hurst, TX! We can't wait to see you again on your next visit! More 

1 review
5 of 5 stars Reviewed October 8, 2015 via mobile

Great location. Everything was clean. The rooms were great! Breakfast was great and the staff was polite and helpful!!! Price was perfect! Thank you for accommodating our team. We would most definitely stay here again. We come for a tournament 2 times a year in Dallas.

Helpful?
Thank Jason A
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Jason A, We are absolutely thrilled that you and your team are frequent travelers to our location! Thank you for being such loyal customers to our hotel, we really appreciate it, as well as the great feedback! Don't forget to give Aimee, our Sales coordinator, a call before your next trip that way she can setup your group block... More 

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