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Holiday Inn Hotel Express & Suites West Hurst

#3 of 4 Hotels in Hurst
Certificate of Excellence
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820 Thousand Oaks Drive, Hurst, TX 76054
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Holiday Inn Hotel Express & Suites West Hurst
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (24)
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Dallas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay here an average of 20 nights a year for work so here's the scoop. Clean, friendly staff, good location. Next door is a good Italian restaurant and the opposite direction is a good Mexican place. Both walking distance. You are literarily across the street from the police department so it's safe :). Walmart and Target are less than... More 

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Muskegon, Michigan, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel while I was having my back surgery. It was a great hotel to stay at while I recovered from surgery. The rooms were clean, comfortable and spacious. It was nice having a microwave and fridge. A bigger coffeepot would have been nice though. The pool area was nice also. We dealt with two shuttle drivers... More 

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This visit was business/pleasure with my family. Room was clean, lobby/breakfast area well lit with a pleasant staff. One major complaint about the hotel shuttle- we were left stranded for 2 hours until my husband picked us up. Front desk said they'd call a cab for us after the 2nd call and 45 min wait and we'd pay $10-15. The... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear C B, We are sincerely sorry about the issues you experience with our shuttle! We have done some re-training for our shuttle drivers since this issue and I can assure you we will not drop the ball again! We really hope you will try us out again in the future so that we can prove just how amazing our... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We ended up here after construction in Fort Worth prevented us from being able to get into a hotel we had a reservation with. They were friendly and the hotel was super clean. The breakfast selection was better than I have had at a hotel. Healthy choices and some fun treats for the kids! Really enjoyed our first visit to... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear LauraT06, We are so happy you and your family enjoyed our breakfast at the hotel and your time you spent here! We love when families get to experience our hotel for vacations or trips! We also wanted to welcome you to our area and we can't wait to have you back here! More 

Amarillo
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stay at this hotel every time we visit. They staff members are very nice and accommodating. Anything we need, they get it! The breakfast is awesome and plenty to go around. The rooms are very nice! My son likes to swim at the hotel and the pool is kept up. They have 24 hours front desk service. I am... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear MJL8080, We are so happy we are able to accommodate you and your family every time you stay with us! Thanks for being such a loyal customer to our hotel, it really means the world to us! Our staff strives to make our guest's stay here special and relaxing! We can't wait to see you on your next visit... More 

Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 23, 2015

I stayed here for one night just as a getaway and I was really impressed with this hotel. There was plenty of parking, the property was very clean and the room was great. The staff were all very friendly and accommodating, although I have to say I am pretty low maintenance. I stayed in a King Suite which basically had... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear HotelManTX, Wow thanks for the wonderful feedback! We appreciate your thorough opinions on our hotel, we really do strive to make our guest's stay with us absolutely perfect and relaxing! Our new breakfast buffet is a great amenity that we take pride in as well as our guests! It can accommodate any guest and their family! Even though you... More 

Lubbock, Texas
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 11, 2015

Stayed here 2 nights for my brother's wedding up the road at the Northeast Wedding Chapel. Found the hotel to to be extremely clean & comfortable. Our 2-queen suite was perfect for our family of 4, including 2 adults & 2 teenagers (who don't like to share a bed). Having the foldout couch bed was very helpful & the extra... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thank you so much for the thorough and amazing feedback and thanks for taking the time to give us such honest, great feedback! We are so happy you and your family really got to experience our hotel and several staff members while staying with us! We can't wait to see you on your next family outing or just for any... More 

Fletcher, NC
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 17, 2015

I was in town for two days for business. This hotel is super convenient to the airport and right off the highway. The room was spacious and stylish. It included a refrigerator and microwave. They even furnished microwave popcorn! The bathroom had a spa-like quality and was ultra-clean. They offer a complimentary evening reception during the week--munchies and wine and... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Sandy B, Thank you so much for all the generous feedback, we are absolutely thrilled that you enjoy several aspects of our wonderful hotel! We really do strive to ensure each and every guests gets nothing short of a perfect accommodation with us! We look forward to seeing you on your next trip to Hurst, TX! More 

1 review
5 of 5 stars Reviewed March 27, 2015

I have OCD and I am very picky about hotel cleanliness. We chose it because the reviews mentioned that it is a clean hotel. I am very happy with everything. For a reasonable price, we got a very clean room with all the needed amenities and a good breakfast. I highly recommend it. Thanks Holiday Inn for making my stay... More 

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Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Rabaker, Thank you for the wonderful feedback on our cleanliness! As a hotel we understand that cleanliness is key when providing great service! We too are very picky on making sure that everything is up to par for our guests! We can't wait to see you again in the future! More 

Midland, Texas, United States
Level Contributor
11 reviews
5 of 5 stars Reviewed March 25, 2015

I was originally scheduled for 2 nights in February w/ a co-worker, but weather cancelled our plans. The hotel was very helpful in the initial booking, cancellation, and rebooking of our rooms. When my co-worker couldn't go at the last minute this month's trip, they were understanding and fixed everything. I had a single for 2 nights. The staff was... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Lacey D, Thank you so much for choosing us to stay with while coming into town on business! We are ecstatic that our staff was able to assist you and your co-worker with the rescheduling and rooms that you needed. We really do strive to ensure our guests have the most relaxing and enjoyable stay! We can't wait to... More 

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