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Holiday Inn Hotel Express & Suites West Hurst

2.5 of 5 820 Thousand Oaks Drive, Hurst, TX 76054
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Certificate of Excellence 2014
Holiday Inn Hotel Express & Suites West Hurst
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Holiday Inn Hotel Express & Suites West Hurst
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61 reviews from our community

Traveler rating
    33
    21
    2
    2
    3
See reviews for
20
8
2
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Dallas
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am a platinum member and I stay here about 6 times a year for business and it by choice. Great staff, FREE happy hour is amazing (Monday -Thurs), super clean hotel, and location is great. Your next door to a great Italian restaurant, QT Gas station, Outback is close, and Target too. Very safe/well lit parking lot with free... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Adam S, Thank you so much for all the awesome feedback! We really do appreciate your loyalty to not only the brand but to our hotel specifically! We can't wait to see you on your next trip to Hurst, TX! More 

Nashville, Arkansas
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I stayed here for one night before catching a flight out of DFW, I can't review the whole hotel as we didn't use the pool or eat breakfast, but the room was spotless, the decor was modern, the shuttle driver was friendly, the front desk staff didn't seem to care if we were there or not, but... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thanks so much for all the wonderful feedback! We are sincerely sorry the front desk didn't make you and your family feel the way they should have but I promise we will make sure to emphasize you and your family on your next stay! We can't wait to see you in the future! More 

Klein, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 18, 2015

Host hotel for a recent conference. Nice room (420), but the TV would only provide audio after being tired off (for any reason). After routine delays waiting for maintenance two different guys came over the period of stay (two nights) to reset(?), reconnect(?), possible change a card(?) which they never did. Well bottom line I had to listen to a... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Mr. Robert D, We thank you for taking the time to let us know how your stay was and the issues that you had! We have been in contact and resolved the issue through communication with you this past week! We never want our guests to have these types of ongoing issues throughout their stay with us here! I... More 

Chula Vista, California, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2014

This Holiday Inn is one of my favorites. The staff is always friendly. The rooms are clean and up to date with a fridge and microwave. The common area dining area is large and kept clean when breakfast and even happy hour are available. I've stayed here multiple times and will continue too!

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We sincerely thank you for your loyalty to our Holiday Inn Express in Hurst, TX! We love repeat guests and members! We're so excited that we can provide you with clean and excellence service every time you stay with us and we really look forward to seeing you on your next trip! More 

Saint Louis, Missouri
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 8, 2014

This is certainly one of the nicest ,reasonably priced hotels I have ever been in. The Holiday Inn Express was comfortable, friendly, convenient and the perfect place for our family to stay during our weekend in Hurst, TX. The hearth room/breakfast room was warm and inviting and large enough to seat a large group. This is where our large group... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear MWMS58, We sincerely thank you for all the kind words you have stated about our Holiday Inn Express in Hurst, TX! We're absolutely thrilled that you were able to take in and enjoy so many of our amenities while lodging with us! We really do strive to make this hotel top notch for each and every guest that stays... More 

Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

Stayed for only one night but will considerate to come back and stay again. The staff members are great. The rooms are updated, lots of space, really neat and the bathrooms are comfortables, clean and up to date. Great beads and pillows. Room had a mini fridge and a microwave. Loved the place.

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are absolutely thrilled that you loved our hotel as well as our variety of amenities in the rooms! We really strive to make our guests feel individually special when staying with us! We can't wait to see you on your next trip! More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

What can u say about Holiday Inns? We were there for 2 nights, had an enjoyable stay. The staff was very friendly, but when I asked the attendant in the breakfast room to turn on the captioning she did not know how. She went to the desk clerk for help and the clerk laughed. She thought it was funny that... More 

Was this review helpful? Yes
Robin B, General Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are sincerely sorry about the lack of seriousness that was taken when you requested for captioning to be put on the lobby television! We are happy that you enjoyed everything else in the area and we really hope that you will try us out again in the future! Thanks for staying with us! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed July 11, 2014

I have never taken time to write a review even though I travel quite a bit. My wife, daughter and I are moving to Texas so this trip was vacation and work. First Anne, Rhonda and Jared. I left their last names of for privacy. The point is, I know their names. They all work at the front desk and... More 

Was this review helpful? Yes
Mandi C, Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

We are absolutely thrilled that you had such an amazing experience here at our property. We really do thrive on making each and every guest's stay feel special and unique! We look forward to seeing you again in the future and if you ever need a weekend getaway then feel free to come stay with us! We are so happy... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

I am sure like most HIE's this is a nice hotel. So this review is based on my situation, is for info purposes only and is why I didn't rate it lower. We had water damage to our home to the point that my daughter, German Shepherd and I had to quickly find a place to stay (3 days up... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Dear Darlena M, Thank you for sharing your experience online. We are very sorry to read that you were not 100% satisfied with your room reservation. I have sent you a private message in an effort to obtain additional information and be of further assistance. We hope to hear from you very soon. Kind Regards, Tracy V. Case Manager IHGCare More 

Amarillo, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 20, 2014

This newer, well located hotel should meet your meets. Softball and soccer parks are very close along with numberous casual dining for families on a budget. Easy on/off to 121 and very near other main cross roads in the Hurst/Colleyville area. Watch the signs as construction is heavy currently (5/2014) in the 820/121 exchange area. Full dedicated doorless shower without... More 

Was this review helpful? Yes 1
Mandi C, Manager at Holiday Inn Hotel Express & Suites West Hurst, responded to this review

Thank you so much for taking the time to review our hotel! Your feedback is well appreciated by our staff and we are so glad you chose us for your stay, we look forward to seeing you next time! More 

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Additional Information about Holiday Inn Hotel Express & Suites West Hurst

Address: 820 Thousand Oaks Drive, Hurst, TX 76054
Phone Number:
Location: United States > Texas > Hurst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Hotel Express & Suites West Hurst 2.5*
Number of rooms: 100
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Holiday Inn Hotel Express And Suites West Hurst

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