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Holiday Inn Express Houston Bush Intercontinental Airport East

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7014 Will Clayton Parkway, Humble, TX 77338
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1 room 1 guest
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Holiday Inn Express Houston Bush Intercontinental Airport East
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97 Reviews from our TripAdvisor Community

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Traveler rating
    33
    29
    14
    11
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • English first
  • German first
  • Italian first
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English first
  • All months
    (97)
  • Mar-May only
    (25)
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    (27)
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Big Lake, Minnesota
Level Contributor
121 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here twice in the same week in different rooms both were in dire need of help. Rooms smelled like smoke, tiles loose and the shower stalls dripped, air-conditioners didn't work overall I would never stay here again. Desk folks were nice, just a dumpy hotel.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear skidoo44, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apologies for the issues you had with the smell of the room, with the shower, and air conditioning unit. I understand the discomfort this caused you. Rest assured that this matter will be looked into. In connection, I have sent you a... More 

United States
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 9, 2015

I generally really like Holiday Inn Express, but this one needs a lot of help. It is undergoing construction, which is desperately needed given its run down appearance. Still, they should warn you of this when booking. A hotel really only needs to do two things for me: 1) check me in efficiently after arriving on a long flight, and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear Bobcharli, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regrading your check in experience and the room assignment which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and... More 

Pensacola, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed April 24, 2015

Due to business, my schedule was changed and I was left scrambling to change flights, cars and somehow forgot to find a Hotel!!! The holiday Inn Express by IAH not only found me a room but did so with EXCELLENT customer service and grace. the next morning the ladies at the desk greeted me with the warmest and kindest words.... More 

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Santa Rosa Beach, Florida
Level Contributor
249 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed April 19, 2015

This place has the basics covered very well. Friendly helpful staff, quiet rooms with separate sleeping area and TV area. Goog shower and very prompt and friendly shuttle to the airport. A comfortable place in a wacky city.

Was this review helpful? Yes 1
Yorkshire, United Kingdom
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed here for one night on layover for Iah airport. Great staff at reception and the manageress was wonderful very attentive and dos follow ups to make sure all was ok. The shuttle driver was also excellent and really couldn't have helped anymore Room very clean and spacious. Shower a bit dated but functional Gym bit outdated but once again... More 

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Diana, Texas
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 5, 2015

To be so close to the airport, this is surprisingly quiet. I normally stay at the Holiday Inn just to the south of the airport where the planes are taking off and their engines are roaring. From this Holiday Inn Express, the airport is just to the east, the planes are constantly landing, but they are throttled back, and virtually... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear Houcktj, Thank you for the candid review. We appreciate your kind words regarding our staff. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Beijing
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

First of all the night manager Oscar was truly a pro. He handle our group with professionalism and efficiency. The room was a great suite to get a short nights sleep before onward travel. Clean and quiet with amenities near by. If you need to bed down for a lay over this is the place

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Kln
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 20, 2015

Flight was delayed two hours more than expected. Hotel was reserved in advance via IHG official website. Arrived to Houston – Terminal C, used the hotels advertising booth to call to hotel for picking up service. A MPV and a friendly driver came to pick us up within ten minutes times. Arrived to hotel around 23:15hrs. Met a male receptionist,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear Winfield T, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We are pleased you liked your room accommodation. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are sorry for the shortcomings you... More 

Wauseon, OH
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 2, 2015

The staff were friendly, quick to help, and almost make up for the poor accommodations. Shuttle was quick and convenient. Room is VERY outdated and though not outright dirty just felt a little gross. Invest in your hotel and you have a winner!

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review

Dear potterjessica, Thank you for staying with us and for leaving a valuable feedback. I appreciate and wish to thank you for the kind words intended for the staff. This encourages our team members to work even harder and consistently delight our guests. On the other hand, I am sorry that the room did not live up to your expectations.... More 

Edinburgh, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 15, 2015

I booked this hotel as I had an early flight out of IAH the next day. I got the airport shuttle to collect me once I'd dropped my hire car off and was collected by Aaron. Aaron was great, chatty and happy to give advice about what time to leave for my early flight. Once I arrived, I was checked... More 

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51 photos of this hotel

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Dining (5)
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Other (9)
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