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Sleep Inn & Suites Bush Intercontinental Airport IAH East

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18150 McKay Dr, Humble, TX 77338
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Sleep Inn & Suites Bush Intercontinental Airport IAH East
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Ranked #13 of 30 Hotels in Humble
A recent review
5 of 5 stars reviewed 5 days ago
Brizza Y
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67 reviews from our community

Traveler rating
    27
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    6
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (13)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very comfortable, clean and the customer service was incredible. I will return to the hotel any time. they have a good breakfast and WI FI. I had to spend 2 nights there and i had a really good experience.

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear Brizza What a sweet review!! Thank you for sharing your story with us!! Thank you for allowing us to host your recent stay at the Sleep Inn IAH. We enjoyed having you as our guests. Your satisfaction, feedback and business are very important to us. On behalf of the entire team, we look forward to seeing you in the... More 

Winnipeg, Canada
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was a nice surprise. On our return trip home to Canada we forgot to book ahead and when we finally looked on the Internet the night before, all the hotels in Humble that we were familiar with were booked. We were a little worried because the price was lower than most of the other hotels however when we... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear Barbara We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Omaha, Nebraska
Top Contributor
222 reviews 222 reviews
98 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed February 17, 2015

We had no problem with the rocket shuttle from the airport. The staff was friendly and professional at both check in and check out. Our room was clean, modern, and had plenty of room for the four of us. The bath area and shower pressure was adequate. We had no problems with the kennel next door, we all slept fine.... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

Lumberton,Texas
Top Contributor
78 reviews 78 reviews
30 hotel reviews
213 helpful votes 213 helpful votes
3 of 5 stars Reviewed February 15, 2015

We got this hotel with points after jumping through hoops to do so. Choice hotels has a ridiculous policy of inside 30 days for reward nights and that along with soon expiring points and uncaring customer service made me walk a tightrope to get the reward night! Ok, now after getting it, the hotel is small but clean enough. The... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More 

Nacogdoches, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 31, 2015

After being in flight for 8 hrs., I decided to stay here at 11:00p.m. due to the weather reported being bad. Exhausted, I was rudely awakened at 7:30 by numerous barking dogs seemingly outside my window. Looking outside I could see that about 10 dogs were being let out of the Pet Paradise ( a dog kennel) under my window... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More 

Gulfport, Mississippi
Top Contributor
80 reviews 80 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 28, 2014

Had to overnight in Houston due to many cancelled flights with United Airlines - there were 1000's of passengers not accommodated so Customer Service advised us to stay at a hotel until they could confirm another booking. Supplied me with an 800 number who found the hotel for me. The room was very comfortable and warm. The only problem is... More 

Was this review helpful? Yes 3
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

London, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 15, 2014

We were very pleased with our stay at this hotel close to the airport. It was very clean and recently new Management, and hotel being completely renovated. Staff very friendly, and breakfast well stocked and varied. Only ten minutes from Airport terminals and supplied by Rockets free to and from hotel. No problem with noise from aircraft. Few minutes drive... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Bejarano... More 

Youngsville, Louisiana, USA
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 10, 2014

The hotel was in a great location and offered a nice park and fly option. However, it did cost us more than nearby hotels for some reason. The driver of the park and fly buses (Rocket) was not the friendliest and drove as if we were in a Nascar race. The clerk at the desk was very friendly and made... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Bejarano... More 

Albury, New South Wales, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

The motel is situated close to airport. We were collected by shuttle and given help by driver. Check in very helpful with return shuttle booked upon arrival. Room clean and roomy. A good place to stay overnight when transferring for flights.

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

Granby, Connecticut
Top Contributor
57 reviews 57 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 15, 2014

When my flight was delayed, I looked at the four star rating on tripadvisor and was happy that we'd been sent to a place with good ratings. When I entered the hotel, I realized that this was one of the rare occasions when the tripadvisor ratings were not the reality. We started by waiting more than one hour at the... More 

Was this review helpful? Yes 2
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience next time. We hope to see you again soon! Sincerely, Maria Bejarano General Manager Sleep... More 

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