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Sleep Inn & Suites Bush Intercontinental Airport IAH East

2.5 of 5
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18150 McKay Dr, Humble, TX 77338
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Sleep Inn & Suites Bush Intercontinental Airport IAH East
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Ranked #11 of 30 Hotels in Humble
A recent review
5 of 5 stars reviewed 1 week ago
Tonie T Groves, Texas, United States
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72 Reviews from our TripAdvisor Community

Traveler rating
    28
    17
    16
    6
    5
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22
19
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Groves, Texas, United States
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently went on a 15 day cruise, rather than get up early, find a parking lot we decided to check on staying at a hotel close to the airport so we could leave our vehicle. Sleep Inn was the perfect place! Nice rooms, close to airport with great shuttle service. It's also close to restaurants and a mall. We... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

Arlington, Texas, United States
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I would like to personally Thank Carlos, I had a very confusing reservation. He was so patient. Also Clarissa who was new there. Hotel was nice and clean. Staff very friendly with a good rate. They are next to a doggy kennel, so don't expect to sleep late if you are on the side next to it, which we were.... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

Fairburn, Georgia
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I've travel to many Sleep Inns and this one is among the best. Not only is this hotel conveniently near IAH airport there are plenty of places to eat nearby. Furthermore, there service is great, rooms are clean, even the pool was very clean. Typical hot breakfast served in the morning, but nice spacious and clean environment. Natasha at the... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear JDRO We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

New Hope, Pennsylvania
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were sent here for an overnight stay by American Airlines when our flight from Houston to Philadelphia was cancelled. My adult daughter was given a separate room and my wife and I stayed together. The service was relaxed but professional and the staff made arrangements for a shuttle to pick us up for a 6:15 AM flight (our choice).... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear BT We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Chicago, Illinois
Top Contributor
78 reviews 78 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 28, 2015

I found the room to be very spacious with many extra's Free parking free shuttle bus to and from Airport. They offered a breakfast with room . They had a small workout room,work center to print boarding passes check e-mails. The room was clean and nicely appointed with coffee micro fridge and safe. The front desk was very friendly and... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

The hotel was very comfortable, clean and the customer service was incredible. I will return to the hotel any time. they have a good breakfast and WI FI. I had to spend 2 nights there and i had a really good experience.

Was this review helpful? Yes 3
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear Brizza What a sweet review!! Thank you for sharing your story with us!! Thank you for allowing us to host your recent stay at the Sleep Inn IAH. We enjoyed having you as our guests. Your satisfaction, feedback and business are very important to us. On behalf of the entire team, we look forward to seeing you in the... More 

Winnipeg, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 2, 2015

This hotel was a nice surprise. On our return trip home to Canada we forgot to book ahead and when we finally looked on the Internet the night before, all the hotels in Humble that we were familiar with were booked. We were a little worried because the price was lower than most of the other hotels however when we... More 

Was this review helpful? Yes 2
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Dear Barbara We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Omaha, Nebraska
Top Contributor
247 reviews 247 reviews
106 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 17, 2015

We had no problem with the rocket shuttle from the airport. The staff was friendly and professional at both check in and check out. Our room was clean, modern, and had plenty of room for the four of us. The bath area and shower pressure was adequate. We had no problems with the kennel next door, we all slept fine.... More 

Was this review helpful? Yes 2
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Maria... More 

Lumberton,Texas
Top Contributor
78 reviews 78 reviews
30 hotel reviews
213 helpful votes 213 helpful votes
3 of 5 stars Reviewed February 15, 2015

We got this hotel with points after jumping through hoops to do so. Choice hotels has a ridiculous policy of inside 30 days for reward nights and that along with soon expiring points and uncaring customer service made me walk a tightrope to get the reward night! Ok, now after getting it, the hotel is small but clean enough. The... More 

Was this review helpful? Yes 1
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More 

Nacogdoches, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 31, 2015

After being in flight for 8 hrs., I decided to stay here at 11:00p.m. due to the weather reported being bad. Exhausted, I was rudely awakened at 7:30 by numerous barking dogs seemingly outside my window. Looking outside I could see that about 10 dogs were being let out of the Pet Paradise ( a dog kennel) under my window... More 

Was this review helpful? Yes
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More 

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