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Sleep Inn & Suites Bush Intercontinental Airport IAH East

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18150 McKay Dr, Humble, TX 77338
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1 room 1 adult
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Sleep Inn & Suites Bush Intercontinental Airport IAH East
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96 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

We chose this hotel because it was well located near the airport. When we checked in we had requested to pay cash and the front desk lady was dismissive and said we can do so at check out. She then gave us the key to a room that was not made up!!! Dirty bed, bathroom and everything. We were very... More 

Helpful?
Thank Amy-Z14
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is directly beside a dog kennel. Outside my window every day and night I had barking, howling, etc...It was so bad I had to put on headphones to watch TV using a special app. I asked to be moved to the other hall and the staff stated that's what the earplugs are for. He said I could get... More 

Helpful?
Thank Dan H
Atlanta, Georgia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this airport hotel for an overnight layover at IAH. I arrived a bit late in the afternoon, and called the shuttle which took some time to show up but the driver was very nice. The front desk lady promptly checked me in and was very courteous. The room was very clean, the bed was comfortable and the free... More 

Helpful?
Thank 902634
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Bejarano... More 

Orange Beach, Alabama
Level Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We were stranded at the Houston airport due to flight cancellations and booked this hotel using Travel Alliance (offering discounted hotels for stranded airline passengers). There is a 24-hour shuttle available, and we found the shuttle drivers to be an absolute pleasure! (I wish we knew the name of the shuttle service to give them a great review.) The clerk... More 

Helpful?
Thank Yankee-Views
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Bejarano... More 

Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 19, 2015

Aside from the outdoor kennel next door and waking up at 6am to barking dogs.....The maid banged on our door at 8:05 am demanding we answer the door; followed by a phone call demanding we report to the front desk immediately without an explanation. Upon arrival at the front desk to explore the delima we were abruptly told "We have... More 

Helpful?
Thank AlexandStephanie
Sacramento, California
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed November 16, 2015

We called for the shuttle 3 times, but eventually called Uber to get us there. We were on a voucher from United due to an interrupted trip. In the morning, went down to the free breakfast, but they did not have coffee. Seriously? Skipped the breakfast, decided against waiting for the once an hour shuttle and Ubered it over to... More 

Helpful?
Thank wayne j
Greenfield, Wisconsin
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 1, 2015

Stayed for one night at this hotel. The front counter person was friendly, there was free wi-fi, the rooms were clean with comfortable beds. There was free breakfast in the morning. It was a nice place to be stuck for the night. Since I only stayed one night I didn't get to see much else but there was a nice... More 

Helpful?
Thank margarita2009
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Maria... More 

Tyler, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 31, 2015

The hotel is convenient to the airport. Checked in then went to our room and heard dogs barking. Opened the drapes and saw a huge dog kennel located no more than 20 ft. from the hotel! Promptly went to the front desk and requested a room located on the other side of the building. At first we were told the... More 

Helpful?
Thank Jerry_Lin_Reynolds
Corpus Christi, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 29, 2015

We got stranded at Houston Intercontinental because of flight delays. The airline offered us a discounted room thru a third-party contractor. The contractor arranged for us to get a room at this hotel. Ivan (at the front desk) was amazing! He knew there was going to be an influx of stranded travelers, so he had everything lined up and ready... More 

Helpful?
Thank PhyllisAndTim
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Maria... More 

1 review
1 of 5 stars Reviewed October 28, 2015 via mobile

Called in the morning asked for a rate quoted 75. When I show up he swipes the credit card without telling me he was going to charge 90. He says there's no way to refund. He says that's it sir without giving me a key. I had to ask "Do I get a key?" Picks up phone calls but his... More 

Helpful?
Thank Kyung L
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