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Hilton Houston North

#57 of 468 Hotels in Houston
Certificate of Excellence
3.5 of 5
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12400 Greenspoint Drive, Houston, TX 77060
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Hilton Houston North
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Ranked #57 of 468 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jperry5263
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634 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

From the moment I checked into the Hotel, until the moment I check out, everything was perfect! I got a great weekend rate, the bed was amazingly comfortable! I will for sure be staying at this hotel again!

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Tucson, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

Arrived at 1 AM with two other collegues. There were three smiling faces willing and wanting to help make our long day end with a smile in our hearts. We were crabby and requested individual extra items for our reserved rooms, and every request was handled so kindly and quickly!! Remember, it was 1 AM with a limited staff !... More 

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Prairie View, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I attended a gala at your hotel, and the accommodations were outstanding. The staff very polite, and helpful. The rooms were really nice. The bed was awesome comfortable. Did not have a chance to try the food, but from talking with others understand that is was very good. The lobby area was clean and chairs very comfortable.

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Richardson, Texas
Top Contributor
193 reviews 193 reviews
36 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived, looking like something the dog dragged in. I was tired from work and a long drive. The area around the hotel was kind of pitiful and scary. It is located across from a dying mall. The hotel parking is free and has 24 hour security. I felt my car and valuables were safe. I had used a third... More 

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Ms. Karen B, Thank you so much for you phenomenal words regarding Cynthia and our entire staff. Our vision at the Hilton Houston North is to build strong, lifelong relationships with our guest. Your comments help our entire staff to learn what our customers appreciate and deserve. Cynthia has not stop raving about how great it felt to read... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The shuttle from HOU is supposed to pickup every 30 minutes, I waited 47 minutes to get on a dirty, crowded shuttle with a driver talking and texting while operating the vehicle. This is something I would expect from a low end budget chain this is not acceptable for a Hilton property. The hotel staff does not recommend to walk... More 

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Seth F, Thank you for taking the time out of your busy day to give us some valuable feedback. It is truly appreciated. Many of the items you mentioned were small things that we should have easily delivered. But we didn't and so we failed to meet your expectations. I am very sorry for that. I know it... More 

Hallsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel did a great job from the quality of the room to the outstanding staff!!! The food was great and the lobby area was clean and very nice! I would highly recommend this hotel to anyone looking for a great stay!!!

Review collected in partnership with Hilton Hotels & Resorts

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Jeffery C, I am glad you enjoyed your stay and thank you for taking the time to let us know how we did. One of our goals for 2015 here at the Hilton Houston North is to pass around at least 10 smiles a day. Words cannot describe how rewarding it is to see that our team is... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Apparently a room with 1 bed & 1 SOFA-bed is considered a double, 2-queen room". My back doesn't understand that definition for a "double". I understand that as something that should be described as a "single with a sofa bed". And in a non-smoking hotel, when informed that a common area (or room) has a definite smell of cigarette smoke,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Nacogdooches83, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We can do better and I hope you will give us another opportunity to prove this to you. We will take your comments under consideration as we continually work... More 

North Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My over night stay at the Hilton North was fantastic. The rooms are nice and clean. A special thanks to Blanca at the front desk for providing me with the best service. I will consider Hilton Houston North in the future. I highly recommend this hotel.

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Karenjc2015 Thank you for your kind words regarding the Hilton Houston North. We truly appreciate you taking the time to let us know how we can improve our hotel to meet your needs. I will be sure to relay your kind words to Blanca. It is those little touches that Blanca adds that goes above and beyond and exceeds... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Awesome frendly staff great rooms very clean. I would so say there again. It had good wifi service. Spaces rooms awesome room service. Great prices and good food. Nice lobby and a pool on the secound floor.

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Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Yadi2222, Thank you for taking the time out of your schedule to give us some valuable feedback. I am glad that you enjoyed The Vampire Diaries Convention that we hosted. I think I speak for the entire staff when I say we are all on the countdown for next year's Con. It was a great weekend. If you ever... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

This was my 2nd stay at this Hilton, and I will say that it is one of the better Hiltons in the system. We checked in late, and the staff was absolutely great - friendly, cheerful, and efficient. The hotel facility is great with a huge, beautiful lobby, nice bar, and comfortable, clean rooms. I will say that I was... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Joe F, Thank you for taking the time out of your busy schedule to give us some great feedback. It is truly appreciated. I am glad that you had two fabulous stays here at the Hilton Houston North. I hope we can make it a third stay in the not too distant future. If you ever need assistance... More 

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