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Hilton Houston North

#54 of 468 Hotels in Houston
Certificate of Excellence
3.5 of 5
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12400 Greenspoint Drive, Houston, TX 77060
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Hilton Houston North
Best prices for: 1 room 1 guest
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Ranked #54 of 468 Hotels in Houston
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Wacher Staten Island
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648 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Staten Island
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Conveniently located near airport. Large facility for all functions. Emily Riggins, night auditor, was extremely accomodating on our early morning departure. Thank you. Not enough time to enjoy all facilities.

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Wacher, Thank you for the very nice review on our Hotel. It is truly appreciated. I will be sure to relay your kind worlds to Ms. Emily Riggins. It is those little touches that Emily adds that goes above and beyond and exceeds our customer's expectations. She has been on a roll the pass 2 months being mentioned... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my first review ever on Travelocity. But I had to write one, for one reason only... SHAY! Shay is the lovely young lady that helped make my daughters and I feel very welcomed and extremely accommodated while staying at the Hilton Houston North. We were there with my sons basketball team for the weekend and she honestly made... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Ms. Shaunie O, Wow! Is all I can say. I am truly speechless and overwhelmed with joy. Words could never express how much this truly means to me. I will definitely cherish this review for the rest of my life. I am glad that your family felt welcome. I genuinely want this hotel to be the best hotel in... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Most members of the staff was friendly and very accommodating during my stay in this facility, but two of them stood above the rest - Shay (customer service) and Virginia (server at Vino's)! They made me and my colleagues feel like we were VIPs at each encounter. We would definitely go back to this hotel if only to experience the... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear AlphaEmilNic, I email every review we receive to our executive team. It is with great pleasure to email this review to our entire team. It is always great when a staff member is mentioned but when each department is personally mentioned it is extremely rewards. It truly shows that our entire team is on track to be the best... More 

San Diego, California
Top Contributor
115 reviews 115 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Shuttle service at the airport is a little confusing. Some driver's only pick up flight crews and some pick up passengers but neither really know who they're picking up. Rooms were comfortable, breakfast was complimentary (then again we're Gold members) and wifi was consistent. Free parking. All in all it was a nice stay.

Was this review helpful? Yes 1
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Dan F, You mentioned that you had to wait for the shuttle at the airport. I know it can get irritating as I've had to wait long periods myself for shuttles while traveling. I'm not sure why it took so long as we do run them every 1/2 hour. I do apologize for the wait. I am pleased... More 

Noblesville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

What should have been a 5 hour travel day turned into 13. I didn't pour my sorrows out on the table but the night auditor (Emily) knew my day was long. She accommodated me with smiles and great customer service. She tended to all my needs and went above and beyond to make sure that my visit was pleasurable. The... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Michael S, Thank you for taking the time to complete one of our electronic comment cards regarding your most recent stay at the Hilton Houston North Hotel and THANK YOU for the confidence you placed in us by selecting our hotel. I will be sure to relay your kind words to Emily. It is those little touches that... More 

Toccoa, Georgia
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Houston Hilton North has provided my family a home away from home to visit my daughter and grandsons in Houston. At every turn, the staff has been eager to make our stay comfortable such as Emily Riggins and Tabitha on the night shift, helping us to gain complimentary access to the 16th floor breakfast buffet, and making it possible... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Martayer, Thank you for choosing the Hilton Houston North for your travel needs.It is always valuable for us to read and respond to all reviews, but when a guest personally mentions a team members name after departing our hotel, it is Phenomenal. This is a true testimony that our staff genuinely tries to go above and beyond for all... More 

Busan, South Korea
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a chance to stay in this hotel for a week in last Dec (Dec 2014). Rooms were spacious and clean. Staff were very accommodating. Food in the hotel was appetising and tasted good too. Buffet breakfast spread was good as well. Location wise, quite near to IAH and you have the free shuttle bus to the hotel which... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Gukul, Thank you for taking the time out of your busy schedule to give us some valuable feedback. I am glad that you brought that too my attention regarding offering items during our check in. It is truly appreciated. I hope we will be your Hotel of choice the next time you are in North Houston. If you... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed for 1 week at the Hilton Houston North and found it to be a very comfortable hotel and close to IAH. Highlight was always the outstanding buffet breakfast that was served ever day and the outstanding staff that worked in the restaurant. In particular, Veronica was always so cheerful and enthusiastic during breakfast that you couldn't help but get... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Bill s, Thank you for taking the time out of your busy schedule to give us some superb feedback. It is always valuable for us to read and respond to all reviews, but when a guest personally mentions a team members name after departing our hotel, it is Phenomenal. This is a true testimony that our staff genuinely... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I had to do some work from my hotel that required me to be up late like a lot of business travelers have to do. There printer was out of service in the business center, and Cheryl Weaver their night Manger went beyond what was expected to insure that I would be ready for my meeting in the morning. She... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Mr. Wes P, We truly try to go above and beyond to assure that all of our guest have an amazing stay that exceeds their Hilton's expectations. We consider ourselves a family here at the Hilton Houston North. One of our missions is to guarantee that each and every guest feels the same way. With your amazing review it... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are at this hotel for annual events a couple of times a year. It is a great hotel with clean rooms, decent food available and pretty decor. The front desk staff has always been very helpful and accommodating to particular needs and requests. I don't like visiting this part of Houston but if you need to be in Greenspoint,... More 

Was this review helpful? Yes
Shay W, Guest Relations Manager at Hilton Houston North, responded to this review

Dear Ms. Debrorah N, Thank you for taking the time out of your busy schedule to give us some superb feedback. It is always valuable for us to read and respond to all reviews good or bad. One of our goals for 2015 here at the Hilton Houston North is to pass around at least 20 smiles a day. Words... More 

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