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Westin Oaks Houston at the Galleria

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5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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527 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jasper, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

The Westin Oaks at the Galleria will exceed the most stringent standards a traveler might demand. The rooms are super clean, very spacious and the king size bed is very restful. Additionally, the well equipped rooms are exceptionally quiet. During my weekend stay, I never heard ANY noise of ANY kind from guests staying in the neighboring rooms. The hotels... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Good evening Dave F, We appreciate you leaving us feedback on your stay with us and are elated to hear such kind compliments regarding our spacious rooms and higher level of service. We are delighted that your stay was both tranquil and revitalizing, and look forward to hosting you again in the future. We would be grateful to provide you... More 

Marysville, Washington
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

To begin with, I should probably mention that this stay began with an upgrade to the Regency Suite, which was an amazing room. I found the staff at the hotel to be very friendly and still professional. The bar was relaxing, The pool was closed due to the heavy rains in May, but that didn't bother me. My biggest issue... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Good afternoon Duggle1, Thank you for such kind words regarding your stay with us. We are glad to hear that you enjoyed the Regency Luxury Suite and that our staff proved accommodating and friendly. We apologize for the pool closure but would like to let you know that it is back up and running. We look forward to hosting you... More 

Edinburg, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and i stayed here for one night. check in was smooth, valet attendants were helpful, if not their is self parking.Room was nice and roomy, bed and sheets were super cozy. Stay was awesome! Conviently located at the galleria, so shopping is one exit away.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings usmccino, Thank you for leaving us such kind compliments on your stay at the Westin Oaks. Our Heavenly Bed and friendly staff are just two of the things we hope encourages an invigorating and truly revitalizing experience. We are elated to see that your stay was worthy of a 5-star rating and look forward to hosting you again in... More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The best and convenient place to stay in houston. Will definitely recommend and stay again. The staff was great rooms are spacious and clean. Overall the service was excellent. Location is wonderful with my favorite restaurants rainforest cafe and cheese cake factory next door. My kids love it.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Safridi2013, Thank you for the kind words regarding your revitalizing experience at the Westin Oaks. We are delighted that our staff was accommodating and that our spacious rooms proved beneficial to your stay. We look forward to hosting you and your family again in the future. Sincerely, Veli Shah More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed here for my sorority's convention this past weekend. I have to say I was shocked, and not in a good way. On the third day of our stay, my roommate was sleeping when housekeeping knocked on the door. Just as I was getting to the door, she swiped her key and started to come in. I tried to... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Maggie L, Thank you for leaving us feedback on your stay. This insight into the guest experience is very valuable to us. While I am elated to hear that our staff was warm and welcoming, I am disappointed that we did not fulfill our commitment to provide our guests with a tranquil and refreshing stay. I was hoping to... More 

New York City -- Greatest City in the World
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very typical Westin design - nothing special. Workout room is reasonable with weights up to 50 lbs and an all in one. Room service is solid and servers friendly. My room was a bit loud due to the huge air conditioning unit on the building next door.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings talent_guy, Thank you for leaving us feedback on your stay. I apologize for the noise disruption caused by the building adjacent to us, but we are delighted that you enjoyed our Westin Workout Fitness Studio, and that our staff was friendly and accommodating. We hope that you choose us again in any future travels to the Houston Galleria area.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I generally love Starwood hotels, which is why I selected this while in Houston on business. Unfortunately, this particular Westin does not live up to the quality I've come to expect from this brand. The rooms were shabby, cleanliness questionable. Westin's restaurants are normally a delight. While the wait staff was very attentive, very pleasant, the food was underwhelming. I... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings LOBRADNO2015, Thank you for taking the time to leave us feedback on your stay at the Westin Oaks. It is disappointing to hear that the aesthetics of the Westin Galleria caused a disruption in your stay. As our last renovations took place in 2009, Starwood and Westin regulations dictate that the next round begin in the near future. We... More 

Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015 via mobile

Rooms so comfortable and huge, great attention from the personal, centrical, just at the side of the mall. Have a green program, free printable flight tickets. In general it was a great stay in a great hotel (a little high price)

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Alecasori, We appreciate your kind compliments regarding our comfortable room and welcoming staff. We look forward to hosting you again in the future and providing you with yet another invigorating stay. Warm Regards, Veli Shah More 

Bergen, Norway
Level Contributor
2 reviews
3 of 5 stars Reviewed May 26, 2015

I spent 6 nights at this hotel during OTC2015. The hotel has a nice location literally at the Galleria Shopping Centre, however the price was more than doubled for the event. It is not worth the price and I would recommend other hotels prior to this.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings TheNils74, Thank you for taking the time to leave us feedback. We are glad to hear that our proximity to the Galleria Mall proved beneficial to your stay and we hope that we are given the opportunity to host you again in the future, perhaps on a week other than during the Offshore Technology Conference week, so that we... More 

Dubai, United Arab Emirates
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 24, 2015

The hotel is dated, overnight valet parking is $32, if you don't choose that than help with luggage also stops being an option. The pool was poorly maintained - wet towels, empty bottles, glasses, used napkins and some food remains were greeting on a rather unattractive concrete expanse. The fitness is dated and hidden in a basement, when walking through... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Good afternoon jepsman, Thank you for taking the time to leave feedback on your stay at the Westin Oaks. We strive to provide a refreshing environment for our guests to unwind in and I am truly disappointed that we did not fulfill our commitment to you. I sincerely apologize for the conditions of our property and would like to assure... More 

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