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Westin Oaks Houston at the Galleria

4.0 of 5 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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Westin Oaks Houston at the Galleria
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485 reviews from our community

Traveler rating
    142
    166
    98
    48
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winston Salem, North Carolina
Top Contributor
175 reviews 175 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars NEW

Hotel has a great location if you are into mainstream shopping. Right smack in the middle of an upscale shopping mall including Neiman Marcus. Free parking is a plus and it seemed to be plentiful when I was there. The guest rooms and hallways are about ready for an upgrade but there were no malfunctions in my room. HVAC was... More 

Was this review helpful? Yes 1
Houston, Texas
1 review
3 of 5 stars Reviewed 6 days ago NEW

There is a massive construction project in front of the hotel with jackhammers going all day. Avoid this place for the foreseeable future if you expect any rest during the day. Otherwise this is a typical decent Westin, just a shame to have the nuisance next door.

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Top Contributor
247 reviews 247 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We travel extensively and it's always a pleasure to use hotels that are under the umbrella of Starwood as they offer consistent service, great locations which are selected with with views, and accessibility to the local market in mind. They also generally offer a predictable level of service. We spent several nights at the Westin Oaks Houston and the property... More 

Was this review helpful? Yes 1
Starkville, Mississippi
Top Contributor
126 reviews 126 reviews
47 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Oaks (NOT to be confused with the Westin Galleria) is across the Galleria Mall from the other hotel and the conference center. So, staying here for the conference was a very different experience - walking through the entire mall to go to/from the meeting was a bit strange. If you're there for the mall, however, it is a... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Traveler1959-123, We appreciate the time taken to review your recent stay at the Westin Oaks. We are glad you were able to stay with use during your conference. Both of our locations are conveniently located within the Galleria Mall, and does allow for conference members to have multiple options for dining and shopping. Our last renovation was in 2009... More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 1 week ago

We decided to celebrate our anniversary for a quick getaway here. The front desk upgraded us to the 18th floor and comped our internet and we thought how nice that was. That's when our nightmare begun, We were placed in a room right next to the elevator. Walked into the room the decor looked like it belonged in the early... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Getawayhun, Thank you for taking the time to review your recent stay at the Westin Oaks. We genuinely regret that we did not provide you with a refreshing stay and would like to gather more information from you. If you could please contact us at WeCare@westin.com at your earliest convenience it would be greatly appreciated. We would love the... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I don't know how is hotel rates for stars. They nickel and dime you to death. In our king size room, they give you one tiny bottle of water per day. Water is available for purchase stairs. They provide one bathrobe. 1 telephone on the dresser, across the room from the bed. None in the bathroom. This, they explained, because... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear JRDreyer, Thank you for taking the time to review your recent stay at the Westin Oaks. We appreciate your candor and regret that we did not provide you with a refreshing and rejuvenating stay. We do offer complimentary WiFi for our guests in our lobby and extra robes and amenities upon request—we apologize for not having communicated this to... More 

Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

excellent location right in galleria. Housekeeping need to be more proactive. I was not getting hot water for shower during my stay. Overall not happy with the bathroom functions. However the location overshadows these defects

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear mvprasad42, We greatly appreciate your review of the Westin Oaks. We strive to provide our guests with a tranquil and serene atmosphere to unwind in. We are thrilled that our location assisted in providing you with a memorable Westin experience. We would like to gather more information regarding your room so that we may rectify any hot waters issues,... More 

Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When you reserve a room at the Westin Galleria, you might just get assigned a room at the Westin Oaks. I did. It's a bit of a trudge thru the mall to get from one Westin hotel to the other. And while the Oaks is a solid mid-level hotel you may be surprised that it's really not up to "Westin"... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Hattrick56, Thank you for your review of the Westin Oaks. We appreciate your candor and would like to gather more information regarding your stay with us. If you could please contact us at WeCare@westin.com at your earliest convenience referencing your review. We take the feedback from our guests very seriously and would like to remedy any inconveniences you endured.... More 

Frisco, Texas
Contributor
18 reviews 18 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I love staying at the Westin Oak when I'm in Houston and have stayed here over 20 times in the last 30 years. It's a great location, has the Galleria right below with plenty of restaurants and shopping. The rooms are always quiet, well air conditioned and great soft bedding. It is a pain to get in the garage but... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Westcott360, Thank you for taking the time to review your recent stay at the Westin Oaks. We are truly grateful for your continued loyalty and patronage, and sincerely apologize for the exception in the service you received. In regards to the parking garage we will notify Simon Malls, however should this ever occur again we are more than happy... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed in Houston during the weekend of January 23-26th for my good friends birthday. The Westin Oaks at the Galleria is a gorgeous hotel surrounded by great shopping and great food. Located within the Galleria mall, you have access to a plethora of upscale shopping such as Neiman Marcus, Louis Vuitton, Tiffany's, etc. and I was pleased that I... More 

Was this review helpful? Yes
Management response:

Dear kclix, We are thrilled you enjoyed your time at the Westin Oaks! Our Rain Shower is truly heavenly and assists in providing an enhanced relaxation element along with our Westin White Tea scent. We hope to be able to continue being your choice hotel during any future travels to the Houston Galleria area. Kind regards, Jennifer Rincon More 

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Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#22 Luxury Hotel in Houston
#120 Business Hotel in Houston

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