We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Oaks Houston at the Galleria

Hotel website
Hotel deals
5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
Special Offer
Book Early and Save
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Westin Oaks Houston at the Galleria
Professional photos View all
Browse nearby
Westin Oaks Houston at the Galleria
Write a Review

510 reviews from our community

Traveler rating
    150
    174
    105
    49
    32
See reviews for
94
83
44
237
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (510)
  • Mar-May only
    (144)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (119)
All months
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There is 2 westins here the galleria and the oaks the oaks is a personal favorite of mine for Houston the one and only negative thing I could ever say is they hold way to much on your credit card if your planning on staying 3 nights plan on the hotel putting any where between 300-700 dollars a night on... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Good location - but as a Westin it is not up to par. Expect to pay 4-star prices and get 3-star value. A few examples: -poor quality air conditioner in the room (loud) could not keep a comfortable temperature -lack of hot water for showers -no real breakfast option other than room service that we saw -lobby bar has inconsistent... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Richard S, We appreciate the time taken to review your recent stay at the Westin Oaks. We apologize that during your stay with us we were experiencing challenges with the water supply from the Galleria mall. We do work diligently with their engineers to ensure that such incidents are limited and regret the inconvenience this caused. We do offer... More 

Austin, Texas
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We've been to the Westin Galleria twice in a row because of the great location, pet-friendliness and the SPG perks (i.e. free internet). However, there aren't available rooms for this most recent visit to Houston and so we decided to book with the Westin Oaks. My husband booked the reservation by speaking with the SPG representative via phone. So after... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Marie d, We appreciate you taking the time to review your recent stay at the Westin Oaks. We sincerely apologize that we did not provide you with a tranquil atmosphere to unwind in. It is never our intention to cause a disruption in our guest’s stay and regret that we were not able to provide reasonable solution during your... More 

Huntsville, Alabama
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wedding weekend, two very large & well maintained rooms. Great views. Convenient self-parking option - underground & accessible by elevator. Valet parking, too. Easy Access to The Galleria Mall, with fabulous shopping, with an indoor skating rink and several restaurants. Other shopping & dining options around the hotel. Super convenient access to 610 highway. Polite & courteous staff at the... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Jon H, We are thrilled to hear that you enjoyed your recent stay at the Westin Oaks. Our location is a great bonus to the Westin brand. We hope to see you again soon so that we may continue building memorable Westin experience with you! Best wishes, Jennifer Rincon More 

Chicago
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It puzzles me that hotels do not need to notify guest prior to booking that there is major construction in the immediate area. It would be like a butcher who says "You can buy this meat at full price even though there is a 90 % chance it is rotten." You normally rent a hotel room for one reason and... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Bull121251, Thank you for taking the time to review your recent stay at the Westin Oaks. We strive in creating a tranquil atmosphere to unwind in and genuinely regret that the construction from the Galleria mall caused a disruption in your stay. We try to work with the mall to limit the effect to our guests and sincerely apologize... More 

Tulsa, Oklahoma
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I selected this hotel because of the location, next to the Williams/Transco tower. This hotel was very average overall, with no features that impressed me. Also, I had a few negative experiences that led me to give it only 3 stars. I had food poisoning the first night which I traced to the buffalo burger I ordered via Room Service.... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Stephen M, We appreciate your review of your recent stay at the Westin Oaks. We sincerely apologize for the inconveniences you endured during your stay. We take the well-being of our guests very seriously and understand that our Room Service Manager and Security were in touch with you during your stay. You may be interested to know that our... More 

Manchester, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great Rooms - shame about bar opening hours. Staff were good and nicely appointed large rooms. It is located within the Galleria shopping complex, so has great access to restaurants bars and shopping. I arrived on a Sunday and the hotel bar was closed and it normally closes at 10 on other days. Not too much hassle to go somewhere... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear ChrisMc1966, We greatly appreciate your 4 star review of the Westin Oaks. We are glad that our location and free self-parking provided you with a memorable Westin experience. We hope you will continue allowing us to host you during your future travels to the Houston area! Be well, Jennifer Rincon More 

Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Big big rooms, next door to the galleria. The staff is super friendly and the rooms are cozy with a big living toom, king bed and good view of the city. Cons: $10.00 USD for internet and no breakfast included, whereas some other hotels, farther from the mall, include both perks. Good option, not super saver.

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear OmarTrujillo, Thank you for taking the time to review your stay at the Westin Oaks. We are thrilled that our location provided you with ease of access to hundreds of stores! We strive in providing our guests with instinctive service and an area to unwind in and are glad to hear that we fulfilled our promise to you. We... More 

Holladay, Utah
Top Contributor
210 reviews 210 reviews
31 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for a 4 day conference - it was my first time in Houston. The service was very good and the rooms we nicely appointed. conference room facilities were clean and perfect for our large group. Having the mall close is a plus as well. I will return

Was this review helpful? Yes 1
Draper, Utah, United States
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here, nice size rooms. Had an event the following day and there Staff was very helpful. Especially Alfreda D, from there banquets. We had some last minute changes she was able to get handled quickly.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Chris C., We are thrilled to hear that Alfreda exuded a kind and helpful attitude. Hearing that she was prompt and that our staff was accommodating makes us proud. We are elated to hear that your stay was refreshing and revitalizing, and we look forward to hosting you again in the future. Sincerely, Veli Shah More 

Questions? Get answers from hotel staff and past guests. Ask a question

303 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (64)
Viewed
View from room (6)
Viewed
Bathroom (13)
Viewed
Room/suite (25)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Other (3)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (224)
Viewed
Amenities (12)
Viewed
Corner Double Queen Room (37)
Viewed
Executive King Room (48)
Viewed
Pool (16)
Viewed
Restaurants and Bars (14)
Viewed
The Hotel (28)
Viewed
Traditional Single King Room (35)
Viewed
Traditional Single Queen Room (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question