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Westin Oaks Houston at the Galleria

4.0 of 5 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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Westin Oaks Houston at the Galleria
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465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monterrey, Mexico
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

At the Gallery shopping mall this Hotel has the best location in the area and if you want to have everything close by like restaurants and fashion stored This Westin hotel is the one. The rooms are large and the beds very comfortable. This hotel also has good restaurants and fitness center.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Jesus D, We appreciate the feedback on your recent stay at the Westin Oaks. It is exciting that your stay with us warranted a 5-star rating and we are truly glad to hear that our Heavenly bed, Westin Workout room and close proximity to the Galleria mall were conveniences that enhanced your stay. We look forward to having you... More 

San Antonio, Texas
Top Contributor
102 reviews 102 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is part of the Galleria Mall near the ice skating rink. If you want to go to the Galleria, you can't beat the convenience. Free parking is shared with the mall, so that can be difficult during the holiday season. The rooms are really large compared to similar hotels. The hotel itself is a little dated, but rooms... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear TWueste, We appreciate you taking the time to leave us feedback on your recent stay at the Westin Oaks. We apologize for the noise disruption affected your peaceful stay; however, we are glad that our staff was able to remedy the situation. We are also delighted that you took notice of our Make a Green Choice program and new... More 

Atlanta, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

In the last 2 weeks I've stayed at this hotel 4 nights and 7 or 8 times in the last couple of months. The only thing this hotel has going for it is its proximity to the Galleria. Connected by walkway to the Galleria, wonderful shopping and dining do not disappoint. That's about it for the positive comments other than... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Mary H., Thank you for taking the time to provide us with your experience at the Westin Oaks. We value any and all forms of feedback and are grateful for your review of our services. We do apologize that your stay with us did not live up to the restful and rejuvenating standards that we strive to maintain. We... More 

Harrison, Arkansas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 9, 2014

I will start off with the positives. It is in the Galleria Mall, so it is convent for shopping. Our room was very large and the bed was comfortable. First night at the hotel, when we got ready to go to bed that night, we noticed blood on the pillow cases and something on the sheets. We called the desk... More 

Was this review helpful? Yes 2
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings AllyeL, We thank you for your valuable insight on your stay at the Westin Oaks. We are thrilled that the room, Heavenly bed and proximity to the Galleria Mall were to your liking. I have reviewed your feedback with our Director of Housekeeping to ensure that our staff is coached to exude a welcoming attitude when interacting with guests.... More 

Easley, South Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 4, 2014

Excellent location for dining and shopping. No car needed if you are visiting. It's really attached to the mall and many great restaurant choices within feet of the hotel entrances. Service and amenities are what you expect from Westin.

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings BMJSMT, We greatly appreciate the words of kindness regarding our location and positive feedback on our level of service. Being situated in such close proximity to the many shops and restaurants in the Galleria area is one of the many conveniences that we hope guests like yourself continue to take advantage of while you are here. We would be... More 

South Louisiana
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 3, 2014

There is free parking at the hotel. However, it is the same parking for the Galleria. Underground and VERY busy during peak times. You can pay to Valet as well. Check in was smooth without any real issues. The only thing was we booked Kings and they had Queen rooms for us only. Not a real big deal though. Small... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings LSULA, Thank you for taking the time to provide us with your valuable feedback. We are overjoyed to hear that your overall stay was pleasurable and welcoming. We are elated that our proximity to the Galleria Mall was able to provide you with a convenient access to the many shops that surround us. We greatly appreciate the four star... More 

Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 29, 2014

I usually stay in the other Westin Galleria when I come to Houston. The location of both is great, being right in the Galleria shopping now. The parking in this one was a bit more convenient, as it was underground parking adjacent to the hotel. There were however steps going into the hotel that we're very inconvenient with luggage. The... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Betsy_Boze, Thank you for taking the time to review your recent stay at the Westin Oaks. We greatly appreciate your feedback and regret the inconvenience you experienced with the water temperature. We hope you will allow us the opportunity to host you again during any future travels to the Houston Galleria area so that we may continue providing you... More 

El Paso, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 26, 2014

In reality I would rate The Westin Oaks a 3.5 stars. I have mixed emotions about this hotel. The location is perfect with direct access to the mall. Views are great at night specially from the balcony. There's a lot to do within walking distance from the hotel. The lobby and amenities are great and very updated with a modern... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear shernandezjr, We appreciate your review of the Westin Oaks. We welcome all guest feedback as it provides us invaluable insight to the guest’s experience. You may be interested to know that our last renovation was in 2009 and we shall be entering renovations here in the near future. We hope to be able to host you post renovations to... More 

texas
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 25, 2014

On checking in, we were asked to go Green for conservation's sake to which we agreed. Following the instructions, we left the notice out before 2 am but received no service the following day, The next day, two servers with cart asked if we needed anything and we requested clean towels and again, no other room service was offered. By... More 

Was this review helpful? Yes
Jennifer R, Director of Sales at Westin Oaks Houston at the Galleria, responded to this review

Dear Texmd, Thank you for providing us feedback on your recent stay at the Westin Oaks. We apologize for the inconvenience you endured with our Make a Green Choice Program. We strive in providing our guest’s with a relaxing and rejuvenating atmosphere to unwind in and regret the disruption in our commitment to you. We hope you will allow us... More 

Washington, DC
Top Contributor
61 reviews 61 reviews
54 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 25, 2014

I typically choose Westin because it is a higher mean, lower variance experience than comparable hotels, and certainly a step up from the Sheraton. But this hotel both lowers the mean and expands the variance: it is dated, the service is inefficient, and the location helps you intimately understand the Deleuzian concept of deterritorialization. Some specific issues: 1) The gym... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear alphabetsoup2010, We appreciate your candor. We regret that the aesthetics of the hotel caused a negative impact on your stay. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations again in the near future. We hope to have the opportunity to host you post... More 

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Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#23 Luxury Hotel in Houston
#121 Business Hotel in Houston

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