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Westin Oaks Houston at the Galleria

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5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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Westin Oaks Houston at the Galleria
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509 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

Good location - but as a Westin it is not up to par. Expect to pay 4-star prices and get 3-star value. A few examples: -poor quality air conditioner in the room (loud) could not keep a comfortable temperature -lack of hot water for showers -no real breakfast option other than room service that we saw -lobby bar has inconsistent... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

My wife and I had the pleasure of staying at the Westin Oaks this past weekend and it was the best experience ever. We were comp and upgraded due to a previous isolated water issue when we had stayed before. Stevie Vu, The Social Media & Revenue Manager took excellent care of us and placed in a suite much larger... More 

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Huntsville, Alabama
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wedding weekend, two very large & well maintained rooms. Great views. Convenient self-parking option - underground & accessible by elevator. Valet parking, too. Easy Access to The Galleria Mall, with fabulous shopping, with an indoor skating rink and several restaurants. Other shopping & dining options around the hotel. Super convenient access to 610 highway. Polite & courteous staff at the... More 

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Chicago
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

It puzzles me that hotels do not need to notify guest prior to booking that there is major construction in the immediate area. It would be like a butcher who says "You can buy this meat at full price even though there is a 90 % chance it is rotten." You normally rent a hotel room for one reason and... More 

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Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I selected this hotel because of the location, next to the Williams/Transco tower. This hotel was very average overall, with no features that impressed me. Also, I had a few negative experiences that led me to give it only 3 stars. I had food poisoning the first night which I traced to the buffalo burger I ordered via Room Service.... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Stephen M, We appreciate your review of your recent stay at the Westin Oaks. We sincerely apologize for the inconveniences you endured during your stay. We take the well-being of our guests very seriously and understand that our Room Service Manager and Security were in touch with you during your stay. You may be interested to know that our... More 

Manchester, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great Rooms - shame about bar opening hours. Staff were good and nicely appointed large rooms. It is located within the Galleria shopping complex, so has great access to restaurants bars and shopping. I arrived on a Sunday and the hotel bar was closed and it normally closes at 10 on other days. Not too much hassle to go somewhere... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear ChrisMc1966, We greatly appreciate your 4 star review of the Westin Oaks. We are glad that our location and free self-parking provided you with a memorable Westin experience. We hope you will continue allowing us to host you during your future travels to the Houston area! Be well, Jennifer Rincon More 

Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Big big rooms, next door to the galleria. The staff is super friendly and the rooms are cozy with a big living toom, king bed and good view of the city. Cons: $10.00 USD for internet and no breakfast included, whereas some other hotels, farther from the mall, include both perks. Good option, not super saver.

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear OmarTrujillo, Thank you for taking the time to review your stay at the Westin Oaks. We are thrilled that our location provided you with ease of access to hundreds of stores! We strive in providing our guests with instinctive service and an area to unwind in and are glad to hear that we fulfilled our promise to you. We... More 

Holladay, Utah
Top Contributor
210 reviews 210 reviews
31 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for a 4 day conference - it was my first time in Houston. The service was very good and the rooms we nicely appointed. conference room facilities were clean and perfect for our large group. Having the mall close is a plus as well. I will return

Was this review helpful? Yes 1
Draper, Utah, United States
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here, nice size rooms. Had an event the following day and there Staff was very helpful. Especially Alfreda D, from there banquets. We had some last minute changes she was able to get handled quickly.

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Chris C., We are thrilled to hear that Alfreda exuded a kind and helpful attitude. Hearing that she was prompt and that our staff was accommodating makes us proud. We are elated to hear that your stay was refreshing and revitalizing, and we look forward to hosting you again in the future. Sincerely, Veli Shah More 

Kenner, Louisiana
Top Contributor
94 reviews 94 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I originally stayed at this property in November 2013. I revisited the property in March 2015 and here is a combination of my experiences at the property. We travel to Houston a lot and like to stay near the Galleria, and this hotel delivers a great room with a great location. The hotel is located on the ground floor of... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings 0504Traveller, We appreciate you leaving us such kind feedback on your stay at the Westin Oaks. We are elated to hear that you opted in to our Westin Gear Lending program and our Making a Green Choice program. These programs are two of the initiatives we take to ensure wellness during your stay and your participation is greatly appreciated.... More 

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