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Westin Oaks Houston at the Galleria

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5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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Westin Oaks Houston at the Galleria
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Draper, Utah, United States
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here, nice size rooms. Had an event the following day and there Staff was very helpful. Especially Alfreda D, from there banquets. We had some last minute changes she was able to get handled quickly.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Chris C., We are thrilled to hear that Alfreda exuded a kind and helpful attitude. Hearing that she was prompt and that our staff was accommodating makes us proud. We are elated to hear that your stay was refreshing and revitalizing, and we look forward to hosting you again in the future. Sincerely, Veli Shah More 

Kenner, Louisiana
Top Contributor
88 reviews 88 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I originally stayed at this property in November 2013. I revisited the property in March 2015 and here is a combination of my experiences at the property. We travel to Houston a lot and like to stay near the Galleria, and this hotel delivers a great room with a great location. The hotel is located on the ground floor of... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings 0504Traveller, We appreciate you leaving us such kind feedback on your stay at the Westin Oaks. We are elated to hear that you opted in to our Westin Gear Lending program and our Making a Green Choice program. These programs are two of the initiatives we take to ensure wellness during your stay and your participation is greatly appreciated.... More 

Delray Beach, Florida, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

stayed at the Westin Oaks for a business trip ... no major issues, this place just isn't really to my taste. front desk staff were really great, very helpful and always available. room was okay, no issues there either. small but efficient fitness room. I suppose what I didn't like was how thoroughly the hotel is integrated with the Westin... More 

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Boston
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel frequently on business but I love the addition of it being attached to a gigantic mall with hundreds of shops and restaurants. They have another version of this hotel Westin Galleria on the other end of the mall, but the Westin Oaks has a much better pool and the rooms have sliding doors on... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings roc1co, Thank you for your kind words concerning our direct access to the Galleria mall and our welcoming staff. Hearing about your invigorating experience fills us with joy. We look forward to hosting you again in the future. Warm Regards, Veli Shah More 

Lagos, Nigeria
1 review
3 of 5 stars Reviewed 1 week ago

Excellent hotel for a business trip. Hotel provided a meeting room (Tangent) for my meetings, which room had everything from Privacy to a computer, meeting paper, water, etc. the charge was waived for me in recognition of my SPG platinum status, which was very uplifting. Great location for a first time visitor to Houston, secure, beautiful restaurants, and lovely shops... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Osahon I, Thank you for your kind words regarding our spacious rooms, friendly staff and convenient location. We are elated to hear that you were able to take advantage of our Westin Tangent room and all of its many benefits to work well. I do apologize that we were not prompt in our follow-up with you. We look forward... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was very nice. My husband was in town for a LSS conference and my kids and I decided to join him. When we checked in the wifi was not free. There was a $9.95 charge per night to use it. Also, there are no kids channels (disney, nick). However, if these are not concerns for you, there were... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Jennifer K, We appreciate you taking the time to leave us such kind words regarding our spacious rooms, close proximity to the Galleria Mall and our Heavenly products. The Heavenly bed and Heavenly Bath are two of our brand's most rejuvenating initiatives and we are elated to hear that they proved beneficial to your stay. We look forward to... More 

Brackley, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely superb hotel in downtown Houston. Stayed here for two nights one week apart. Well located with direct access to the Galleria shopping mall. Staff were really helpful and nothing was too much trouble.

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings reyton01, Your kind words regarding our property's location and welcoming staff are greatly appreciated. We are elated that your stay with us warranted a 5-star rating and look forward to hosting you again in the future. Kind Regards, Veli Shah More 

Lafayette, Louisiana
Top Contributor
153 reviews 153 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've stayed at the Westin Oaks a few times. Each time there seems to be an issue and I have to point out that for the cost you could stay at a nicer hotel. You're paying for the location. The first time we stayed here there was an issue with the elevators. They had blocked 2 out of 4 for... More 

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Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear tmde, Thank you for taking the time to review your recent stay at the Westin Oaks. We value all guest feedback and greatly appreciate you having brought this to our attention. We would like to gather more information regarding your stay if you can please contact us at your earliest convenience referencing your review at WeCare@westin.com. Thank you once... More 

Baton Rouge, Louisiana
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room for Friday and Saturday nights was spacious and well appointed. We had a problem with noise and cigar smoke coming from the next room and the hotel personnel promptly handled the issue. The hotel being part of the mall is very convenient but the self parking is horrendous. You are forced to park with he mall patrons and... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Charles P, Thank you for leaving such kind words regarding our spacious rooms and close proximity to the Galleria Mall. Our new elevator system is a convenience we hope all of our guests enjoy and, while we are glad to hear that our staff was able to rectify the noise disturbance promptly, we hope that we are awarded the... More 

Bogota, Colombia
1 review
1 of 5 stars Reviewed 3 weeks ago

When we checked in at the Westin Oak Houston at the Galleria Hotel nobody warned us about the ongoing construction outside the hotel. During our stay the noise was unbearable including the noise from the traffic on Westheimer Av. The windows at this hotel are terrible and do not prevent the noise to go into the rooms. Additionally this hotel... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Freco1969, Thank you for taking the time to leave feedback on your stay at the Westin Oaks. I sincerely apologize for the noise disturbances caused by the construction just outside of the Westin Oaks. The Galleria Mall has begun construction on a new wing of the mall and we have been working with them to minimize the noise disruptions.... More 

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