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Westin Oaks Houston at the Galleria

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5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Westin Oaks Houston at the Galleria
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Westin Oaks Houston at the Galleria
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520 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms so comfortable and huge, great attention from the personal, centrical, just at the side of the mall. Have a green program, free printable flight tickets. In general it was a great stay in a great hotel (a little high price)

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Alecasori, We appreciate your kind compliments regarding our comfortable room and welcoming staff. We look forward to hosting you again in the future and providing you with yet another invigorating stay. Warm Regards, Veli Shah More 

Bergen, Norway
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

I spent 6 nights at this hotel during OTC2015. The hotel has a nice location literally at the Galleria Shopping Centre, however the price was more than doubled for the event. It is not worth the price and I would recommend other hotels prior to this.

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings TheNils74, Thank you for taking the time to leave us feedback. We are glad to hear that our proximity to the Galleria Mall proved beneficial to your stay and we hope that we are given the opportunity to host you again in the future, perhaps on a week other than during the Offshore Technology Conference week, so that we... More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel is dated, overnight valet parking is $32, if you don't choose that than help with luggage also stops being an option. The pool was poorly maintained - wet towels, empty bottles, glasses, used napkins and some food remains were greeting on a rather unattractive concrete expanse. The fitness is dated and hidden in a basement, when walking through... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Good afternoon jepsman, Thank you for taking the time to leave feedback on your stay at the Westin Oaks. We strive to provide a refreshing environment for our guests to unwind in and I am truly disappointed that we did not fulfill our commitment to you. I sincerely apologize for the conditions of our property and would like to assure... More 

Travelers are raving about these Houston hotels

Colombia
Contributor
20 reviews 20 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has a great location, with direct access to the galleria mall. Rooms are modern and confortable, however for the price you pay for a room, you should at least get free internet and breakfast which you don't, needless to say paying for those two things adds up to an already pricey room rate.

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings cavzmg, We appreciate you leaving us feedback on your stay at the Westin Oaks. We are grateful to hear that our comfortable, refreshing rooms and close proximity to the Galleria Mall proved beneficial to your invigorating stay. We look forward to hosting you again in the future. Sincerely, Veli Shah More 

Philadelphia
Top Contributor
101 reviews 101 reviews
96 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable hotel attached to the beautiful Galleria mall. Rooms are comfortable and spacious. Front desk staff attentive and try to make your stay pleasant. Construction is going on in front of the building but the hotel seems to have prepared for it and I wasn't disturbed by it. Not sure I would stay here on business but I had a... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings rikwynn, Thank you for leaving us such kind words regarding your stay with us. We are elated to hear that our welcoming staff, refreshing rooms and close proximity to the Galleria Mall proved beneficial to a revitalizing experience. We look forward to hosting you again in the future. Warm Regards, Veli Shah More 

PHILADELPHIA, PENNSYLVANIA
Top Contributor
65 reviews 65 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here two nights for a recent business trip to Houston. The hotel itself is conveniently attached to a mall and free parking is available in the mall garage. Except for the dental device I found on the floor, the hotel was clean and I had no noise issues. Hot water was intermittent. And it was a little pricey for... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings JWJ1981, We appreciate your feedback on your stay with us. We are delighted to hear that we were able to provide a tranquil environment during your stay and that our close proximity to the Galleria Mall proved beneficial. I do apologize for the dental device and disruption in hot water service, and I am disappointed that this hindered the... More 

Tulsa, Oklahoma
Top Contributor
65 reviews 65 reviews
60 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love this hotel however after asking for over 1 year, they still don't have the SEC Network! Great location for shopping, but not for sports fans! During football season my family insists on staying elsewhere.

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Artyis, Thank you for leaving us feedback on your stay with the Westin Oaks. I apologize that we do not offer the SEC network and am disappointed that this hindered your stay. We do alter our channel line-up periodically, and I will gladly put in the request to include the SEC network. I hope that we are able to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Westin Oaks Galleria on a recent trip to Houston, and enjoyed the hotel. While the pictures on the internet didn't seem particularly inviting, the hotel itself is nice and looks like it was remodeled relatively recently. The lobby had a calming feeling when you walk in, and the rooms are pretty spacious and clean. The fitness center... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings JetSetLA7, Thank you for your kind words regarding our refreshing environment, spacious rooms and welcoming staff. We are glad to hear that your stay lived up to the Westin higher level of service. Your compliments regarding our Guest Services Manager (Damian) and our Front Desk Supervisor (John) were greatly appreciated and I will be passing on the praise. We... More 

Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

There is 2 westins here the galleria and the oaks the oaks is a personal favorite of mine for Houston the one and only negative thing I could ever say is they hold way to much on your credit card if your planning on staying 3 nights plan on the hotel putting any where between 300-700 dollars a night on... More 

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Veli S, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Sstevemanning, Thank you for your kind words regarding your refreshing stay with us. We look forward to hosting you again in the future. Warm Regards, Veli Shah More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 18, 2015 via mobile

Good location - but as a Westin it is not up to par. Expect to pay 4-star prices and get 3-star value. A few examples: -poor quality air conditioner in the room (loud) could not keep a comfortable temperature -lack of hot water for showers -no real breakfast option other than room service that we saw -lobby bar has inconsistent... More 

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the Galleria, responded to this review

Dear Richard S, We appreciate the time taken to review your recent stay at the Westin Oaks. We apologize that during your stay with us we were experiencing challenges with the water supply from the Galleria mall. We do work diligently with their engineers to ensure that such incidents are limited and regret the inconvenience this caused. We do offer... More 

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