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Westin Oaks Houston at the Galleria

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5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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1 room 1 adult
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Westin Oaks Houston at the Galleria
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608 Reviews from our TripAdvisor Community

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Wildwood Crest, New Jersey
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Location is amazing but this hotel for the prices charged is not worth it, small bathrooms in need of immediate updates. Homeless people in the elevator since people can easily walk in off the street or mall and access the hotel. I would rather not feel less than safe when riding the elevator in a hotel. The entire hotel is... More 

Helpful?
Thank Versailles2011
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Me and my boyfriend went to westin oak in summer for a business trip and because of this hotel I'm in love with Houston ,Very nice and clean place with good and kind stuff.... Fresh breakfast and food , good location,thank you westin

Helpful?
Thank Liza A
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Liza A, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! I am overjoyed to hear that because of our hotel you fell in love with our amazing city. Our clean rooms and delectable menu items are just a few things we have to... More 

Tralee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were really looking forward to the first 2 nights of our honeymoon. However, despite booking the hotel months beforehand, and asking for a room away from elevators in the booking comments (“away from elevators (noise) please”), we got a room right next to an elevator. We asked before we even left reception if there were any other rooms away... More 

Helpful?
1 Thank MrsMBH
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings MrsMBH, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. It saddens me to hear that your special occasion did not continue throughout your entire stay with us. Please contact us at wecare@westin.com as we would love for you to share more details of experience with us. Warm Regards, Candance... More 

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Arlington, TX
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I knew I wanted to stay at one of the Galleria Westins. I wasn't sure which one, so I randomly picked the Oaks. I was glad I did, as right across the street were several excellent restaurants. The rooms at this property are huge, and they have a balcony that looks either north or south. The staff here were pleasant... More 

Helpful?
Thank ACWilson
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings ACWilson, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! I am happy to hear that our helpful staff, spacious rooms, accessible balcony and surrounding attractions encouraged a refreshing Westin experience. We hope to see you again soon so that you can take full... More 

Brooklyn, New York
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in Houston on some personal business. We usually stay at the Westin Downtown but opted to stay at the Oaks this time around. Everything from checking in, to the room itself, to our room service breakfast we had one morning to the housekeeping staff, etc etc was truly fantastic. The hotel itself is a great space, incredibly convenient... More 

Helpful?
1 Thank KatGD
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings KatGD, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! We take comfort in going the extra mile to ensure our guests receive the highest level of service and I am happy to hear our staff succeeded. Your positive feedback motivates us to continue... More 

Houston, Texas
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My daughters and I stayed for the weekend to eat and shop until we dropped. We stayed on the 11 th floor and had a great view of the pool, track and surrounding area. The room was spacious and very clean. All amenities like iron, ironing board, hair dryer, room service menu and Houston guide are in the room, as... More 

Helpful?
Thank Molly C
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Molly C, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We agree, stay-cations are the best! It brings forth the opportunity to take full advantage of relaxing in an environment that encourages exploration. Our full service property thrives to not only meet your needs but exceed them. Should another... More 

Las Vegas, Nevada, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel have everything you need! Great shopping, restaurants, etc. great location because is actually part of the big shopping mall with all deferents boutiques and specialty stores. All staff is very friendly and allways helpful. I recommend the restaurant, have a great food.

Helpful?
Thank Rafael S
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Rafael S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. We appreciate your 5 star rating! I am overjoyed to hear that our staff provided welcoming and helpful service during your stay. It brings us much pleasure to know that our central location and surrounding attraction accommodated all of... More 

Fernandina Beach, Florida
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel many time...mainly because of its location to the Galleria. If i am going on a shopping trip this is definitely my go-to. Parking can be a pain but it is Houston. The views are mostly blocked by other buildings but overall a great Hotel.

Helpful?
Thank Sheena H
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Sheena H, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. I am happy to hear that our location is your go-to when a trip is needed for a convenient shopping experience. We recommend our guest to part take in our hassle free valet to ensure a peaceful stay. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago via mobile

Our room had a really strange noise that didn't let us sleep the first night (apparently it was the wind going thru the balcony door. The day after they said it was fixed but it wasn't so we weren't able to sleep the second night again. They should really take care of things like that when they charge 300 a... More 

Helpful?
1 Thank Christian A
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Christian A, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. I apologize for the noise disturbance caused by the balcony door during your stay. I regret that the incident was not handled immediately and that our room service menu did not create a delectable memorable experience. We would love... More 

Austin, Texas
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 30, 2015

This was a great place to stay because it connected to the Galleria and a number of fine restaurants. It was raining while we were there and we could walk through the mall to get to two very fine restaurants which were connected to the Galleria, as was The Cheesecake Factory. We were on a family trip, and the hotel... More 

Helpful?
Thank Joann B
Candance T, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Joann B, Thank you for taking time to provide us with feedback on your recent stay at the Westin Oaks. I am elated to hear that our staff provided helpful service during your stay. We are committed to fulfilling our guests' needs and it brings pleasure to know our locations guaranteed a refreshing Westin experience in spite of the... More 

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