I come to Houston and stay here quite often. So often, in fact that the valet and front desk staff know me by name when I get here. I really love the staff, and the hotel being attached to the mall is great for the solo business traveler who wants to bring food back to the room. Unfortunately, this week... more

we stayed at the westin oaks hotel in houston in february 2009. it was the worst experience of my life. the air conditioner was blowing hot air all night long, so finally we just opened the patio door and sweated all night, also there was not enough hot water to take a shower. so we just got up at 3:00... more

We used to stay in this hotel years ago. Never again. It is overpriced and in sad shape. Duvet on one bed was torn. Dust ruffles looked like someone had slept in them. Sink faucet couldn't be adjusted. It went from hot to cold to no water. Had a burned out lamp bulb, took it out so housekeeping could replace... more

After reading the over reviews prior to our visit purchased on hot wire, was a little worried. But after emailing the hotel direct and the prompt and honest reply from Francine convinced me to go ahead with the booking.The main thing about a hotel is the service and cleanliness, both of which the Oaks has in abundance. From the bellman... more

Why is this hotel a Westin? It is a shame for the hotel chain to own this property and I am not exagerating. After reading terrible reviews about the hotel I contacted the property and told them my concearns regarding the condition of the hotel, they told me to give them a change and that they were sure the reviews... more

We stayed at the Westin Oaks after a cruise. We arrived early in the morning and had no trouble checking in. The Bellman came right out to help us with our luggage. Once we had our room the Bellman took us to our room with our luggage. I have seen a lot of comments about the condition of the hotel.... more

Saw some reviews of the Westin Galleria that were just scary so I had some trepidation. Had booked with Hotwire. Went to the Galleria and my reservations turned out to be at the Oaks. The very nice desk person checked me into the other hotel, on the 20th of 21 floors looking out at pretty much the city. Room was... more

The Westin Oaks is one of two Westins anchoring the Galleria mall in Houston (the other being the Westin Galleria). If your business is in or near the Galleria area, then this is a good location. You might never have to go outside. I liked that the front desk clerk inquired if I minded being near an elevator (yes), rather... more

I had booked a 2 night stay for business...it was a disaster from start to finish. Upon arriving, unless you want valet parking, you have to park blocks away from the hotel in the underground garage (which was sketchy at night). The front desk gave me the key to my room...when I got up there with my heavy luggage, I... more