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Westin Oaks


Westin Oaks
Hotel class 4 of 5
5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
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Traveler Reviews

63% Do not recommend
3.0 of 5 stars 36 reviews
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3 of 5 stars
jimbospence 5 contributions
Denville, New Jersey
Jun 28, 2009 | Trip type: Business

This place is in a great location. It's located inside the best mall in Houston - The Galleria The FOX sports lounge is a great place to watch the game and grab bar food. The hotel room layouts are the worst Overall, its an OK stay solely because of the awesome location The Westin Galleria looks like a better hotel... more

Management response from
westin_management, Guest Relations Coordintator

Dear Guest, We want to thank you for your feedback, as it provides us with an opportunity to improve and correct our service and property. We are glad the location of our hotel was accommodating for you. However our property will be going through renovations staring late August, and provide more accommodating rooms and facilities for our guests in the...

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1 of 5 stars
Frustrated1974 1 contribution
Wisconsin
Jun 10, 2009 | Trip type: Business, Solo travel

I come to Houston and stay here quite often. So often, in fact that the valet and front desk staff know me by name when I get here. I really love the staff, and the hotel being attached to the mall is great for the solo business traveler who wants to bring food back to the room. Unfortunately, this week... more

Management response from
westin_management, Guest Relations Coordintator

Dear Guest, Thank you for providing us with such valuable feedback, as it provides us with an opportunity to improve and correct our service and property. It also let’s us know what we are doing well. It is unfortunate to hear that your recent stays with us have not been as pleasant as we would have liked. We understand how...

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1 of 5 stars
DJMHOTEL 3 contributions
houston
May 25, 2009 | Trip type: Couples

we stayed at the westin oaks hotel in houston in february 2009. it was the worst experience of my life. the air conditioner was blowing hot air all night long, so finally we just opened the patio door and sweated all night, also there was not enough hot water to take a shower. so we just got up at 3:00... more

Management response from
Happy_to_Assist, Guest Relations Coordinator

Dear Guest, I want to thank you for taking time to provide such valuable feedback. But mainly I want to apologize that the failure of our air conditioning system caused you to be so uncomfortable. It is unfortunate, but we do experience some difficulties with our HVAC systems at times because we are an older property. I wish we were...

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3 of 5 stars
kiwitexas 5 contributions
Texas
Apr 21, 2009 | Trip type: Business

We used to stay in this hotel years ago. Never again. It is overpriced and in sad shape. Duvet on one bed was torn. Dust ruffles looked like someone had slept in them. Sink faucet couldn't be adjusted. It went from hot to cold to no water. Had a burned out lamp bulb, took it out so housekeeping could replace... more

Management response from
Happy_to_Assist, Guest Relations Coordinator

Dear Guest, We are truly sorry that your experience at the Westin did not meet your expectations. We completely understand how you feel, so please know that we have ensured that all your comments were forwarded to the appropriate department managers for review and resolution. We take our guest's feedback seriously and use it as an opportunity to improve and...

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5 of 5 stars
cheddyanne 26 contributions
Sydney
Apr 14, 2009 | Trip type: Couples

After reading the over reviews prior to our visit purchased on hot wire, was a little worried. But after emailing the hotel direct and the prompt and honest reply from Francine convinced me to go ahead with the booking.The main thing about a hotel is the service and cleanliness, both of which the Oaks has in abundance. From the bellman... more

Management response from
Happy_to_Assist, Guest Relations Coordinator

Dear Guest, I just wanted to thank you for taking time out of your day to provide such wonderful feedback about your stay. I was truly more than happy to assist and help make the stay more pleasant as well as dispel any concerns you had about the property. Thank you for choosing the Westin and we look forward to...

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3 of 5 stars
rata_200 39 contributions
Mexico, DF
Apr 3, 2009

Why is this hotel a Westin? It is a shame for the hotel chain to own this property and I am not exagerating. After reading terrible reviews about the hotel I contacted the property and told them my concearns regarding the condition of the hotel, they told me to give them a change and that they were sure the reviews... more

Management response from
Happy_to_Assist, Guest Relations Coordinator

Dear Guest, We are truly sorry that your experience with us was not as pleasant as you had hoped. I'm even more sorry that you contacted the property prior to your arrival and still you were let down. Please know that we are planning to do renovations, but are unsure of the timeline of when they will start and finish....

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4 of 5 stars
Pamela-and-Greg 7 contributions
Renton, Washington
Mar 11, 2009 | Trip type: Couples

We stayed at the Westin Oaks after a cruise. We arrived early in the morning and had no trouble checking in. The Bellman came right out to help us with our luggage. Once we had our room the Bellman took us to our room with our luggage. I have seen a lot of comments about the condition of the hotel.... more

Just fine
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4 of 5 stars
TexasYokel 12 contributions
Austin, Texas
Mar 3, 2009 | Trip type: Solo travel

Saw some reviews of the Westin Galleria that were just scary so I had some trepidation. Had booked with Hotwire. Went to the Galleria and my reservations turned out to be at the Oaks. The very nice desk person checked me into the other hotel, on the 20th of 21 floors looking out at pretty much the city. Room was... more

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3 of 5 stars
Brian_NVA 58 contributions
Herndon, Virginia
Feb 23, 2009 | Trip type: Business, Solo travel

The Westin Oaks is one of two Westins anchoring the Galleria mall in Houston (the other being the Westin Galleria). If your business is in or near the Galleria area, then this is a good location. You might never have to go outside. I liked that the front desk clerk inquired if I minded being near an elevator (yes), rather... more

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1 of 5 stars
TRaveLDivA36 4 contributions
National Capital Region
Jan 26, 2009 | Trip type: Business

I had booked a 2 night stay for business...it was a disaster from start to finish. Upon arriving, unless you want valet parking, you have to park blocks away from the hotel in the underground garage (which was sketchy at night). The front desk gave me the key to my room...when I got up there with my heavy luggage, I... more

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Westin Oaks Also Known As

Address: 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056