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All 447 Houston hotels

Hilton Houston Westchase

3.5 of 5 Hotel   |   9999 Westheimer Road, Houston, TX 77042-3802 (Westchase)
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Ranked #164 of 447 hotels in Houston
A recent review
5 of 5 stars reviewed 3 days ago
April R Wylie, United States
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216 people have reviewed this hotel

Traveler rating
    57
    80
    40
    28
    11
See reviews for
29
26
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139
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Wylie, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have no complaints about this stay except for the party going on under us. Security handled the situation and everything was great. The staff was very helpful. Clean room. Nice bed. A/C could have cooled it down a bit more, but, hey, you're in Houston. ;)

Review collected in partnership with Hilton Hotels & Resorts

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Austin, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

great location, close to memorial mall and west Houston, staff was friendly, very easy check in and check out. The room was clean, modern and very appealing. If you are a light sleeper ask not to be close to elevator. NO complaints of the service or room, it was a great hotel and I would recommend to anyone. Price was... More

Review collected in partnership with Hilton Hotels & Resorts

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Ponca City, United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Overall the quality was fine. But this level of property nickles and dimes you for everything. Strongly recommend staying at a newer Hilton Garden Inn if you prefer better service, cleanliness, in room amenities and free Internet.

Review collected in partnership with Hilton Hotels & Resorts

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Houston, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

We have held several week long trainings here. The Hilton Team and banquet staff are phenomenal. It was a pleasure working with them. They went Above and Beyond to make our stay and training run smoothly. I highly recommend this hotel for stay or banquet.

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John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

On behalf of the Hilton Houston Westchase I would like to thank you for taking the time to fill out this review. We greatly appreciate you sharing your positive feedback in regards to your stay; I have also shared your comments with the entire staff. We hope to see you very soon! More

New Smyrna Beach, FL
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel for business regularly and found this Hilton to fall short (VERY short) of the Hilton name and level of service. My upgraded room was not available upon check-in (late afternoon) and I was automatically downgraded. The Hotel will not give my refund of the difference for THEIR MISTAKE. The guest services manager Daniel Rouse is USELESS. Have been... More

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John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

We regret that during your time with us, there were unfortunate complications and we were unable to exceed your expectations. Please know that we take your satisfaction very seriously, and will most certainly investigate the matters you expressed. If you wish to discuss these issues further, please contact me directly at 713-974-1000. Thank you for your comments. More

Victoria, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The overall experience was very good in my opinion. I did not have any problems during my business stay. I would certainly recommend this chain to friends and family looking for a place to stay whether leisure or business. The staff was most impressive as everyone greeted the guest.

Review collected in partnership with Hilton Hotels & Resorts

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John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

I would like to thank you for taking the time to write this great review about our hotel! We greatly appreciated, I have shared your feedback with the entire hotel and they are so very thankful! Please let us know if you need anything else. Have a great day! More

Charlotte, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We tried 2 rooms of this hotel. The first was an accessible room with no working shelf in the bathroom. Moved to another room and normal conversations from the next room were able to be heard through the connecting door, along with other noises we could have done without.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team... More

Leiden, The Netherlands
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good business hotel, standard quality. Rooms are ok. The beds are a bit high (may be nice for older people). The hotel restaurant offers good steaks, and there are several restaurants within walking distance. There was a tree directly outside my window, where birds were having a feast of berries. Due to the mirror-windows they could be observed from close... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

On behalf of the Hilton Houston Westchase I would like to thank you for taking the time to fill out this great review! We appreciate your loyalty to Hilton Brand and we are very glad to hear that you enjoyed your stay. I have shared your review with the entire staff and they are all very thankful! Please let me... More

Mansfield, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Daniel Rouse was extremely helpful in seeing to my needs. He personally took me to my office, arranged a car for my trip out to the airport, etc. He is a great ambassador of the hotel and should be commended.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
John_Peart-GM, General Manager at Hilton Houston Westchase, responded to this review

Dear James C, I have shared you comments with Daniel and he’s very grateful that you took the time to acknowledge his action’s; he is an asset to my staff and the hotel. We look forward to have the opportunity to serve you again in the near future and once again we appreciate your feedback in regards to your recent... More

Daytona Beach, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Did not replace the towels or take the trash which was ok on the 1st day.... After calling the same thing happened the next day except we found prescription drugs someone left on the dresser. After leaving we called to reach a manager, but the manager was out. After the staff took our number down and promised the manager would... More

Was this review helpful? Yes
Harold M, Manager at Hilton Houston Westchase, responded to this review

Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team... More

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Additional Information about Hilton Houston Westchase

Also Known As:
Hilton Houston Westchase Hotel
Hilton Houston Westchase Hotel Houston
Hilton Hotel Houston
Hilton Houston
Houston Hilton
Address: 9999 Westheimer Road, Houston, TX 77042-3802
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#103 Family Hotel in Houston
#109 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Westchase 3.5*
Official Description (provided by the hotel):
Located in the stylish Westchase district just off Sam Houston Tollway, this Houston hotel is located 30 minutes from both major airports, Hobby (HOU) and George Bush (IAH). We're ideal for business travelers and guests of ABB, Halliburton, SAP, Phillips 66, etc. We offer panoramic views of the city from the floor-to-ceiling windows of your guest room, spacious suite or executive level upgrade. Our hill country-inspired steakhouse, Rio Ranch, is located on the property and boasts mesquite wood-grilled steaks and Texas cuisine, perfect for a special occasion, business dinner or private party. ... more   less 
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