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All 447 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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Ranked #83 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
1brent Mendon, IL
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255 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mendon, IL
Top Contributor
52 reviews 52 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the crowne plaza after an astros baseball game. The room was quiet. The beds were comfortable. The room was clean. Overall the room was ok. The coffee pot did not work . The desk lamp did not work and the toilet ran continuously. The hotel is located about 1.5 miles away from minute maid park. My family... More

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Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've read a few bad reviews about this hotel, about rooms not being the best, traffic noise tec, but I had a good experience here and don't agree with the negatvity of previous reviewers. I stayed here for 5 nights as I was at a conference in Houston. Others may have been unlucky with traffic noise, but I was on... More

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New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

The Crowne Plaza is a typical pedestrian conference hotel, which could have fared better had it not taken three tries to get my toilet to work. Great with apologies, but lousy at fixing things. But that was insignificant in light of the much bigger problem of them charging my credit card for a day I wasn't there later in the... More

Was this review helpful? Yes 1
Martinez, California, United States
Top Contributor
82 reviews 82 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

in my ratings 3=meets expectations, 2=falls short, 4=exceeds. I rarely grant 5. Expectations based on previous experience at similar price point. Sleep quality was good. Others have commented on traffic noise. I'm a light sleeper and I might have expected a problem, but it was subtle and consistently in the background so I didn't find it bothersome whatsoever. The bed... More

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Bangor, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2014

I would have loved to provide a positive response if just for the staff who were very friendly and helpful. However, I feel I must make it clear that this hotel has a lot of disadvantages of which travelers need to be aware of. First of all, the decor in rooms and around the hotel really needs an upgrade. i.e.... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Traveling Mom from TX, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere... More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 4, 2014

I stayed at this hotel because I needed downtown Houston accommodations for an early morning meeting. I won't be staying here again. First, the positives. The front desk staff was friendly, courteous, helpful, and efficient. Dinner in the restaurant was quiet. The food was decent, and for the Crowne Plaza, not too terribly overpriced. The waitstaff was attentive. I have... More

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IHGCare, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review

Dear TravelingMomfromTX76, Thank you for writing a review about your recent stay with us. I am pleased to note your compliments about our outstanding staff services, dining experience and quality of food. Our hotel is committed to providing our guests with the highest quality services and facilities. However, it seems that we were not able to execute an exemplary hotel... More

Denver, Colorado
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 4, 2014

I selected the Crowne Plaza for a recent business trip to Houston because of location, price and availability. It's not easy to find a hotel in downtown Houston on short notice these days without paying a high price to stay in premier properties. I had never stayed at this Crowne Plaza and decided to give it a try. The best... More

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IHGCare, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review

Dear 4FunNFood, Thank you for leaving us feedback about your recent stay. It is pleasing to know that you had a good check-in experience and you found our reception staff to be friendly. However, we are sincerely sorry if the stay was a disappointment due to the noise levels experienced and room condition being sub par. We will consider your... More

Alexandria, Louisiana
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2014

Stayed for a buisness conference and had a good stay. Hotel staff was very friendly/helpful from the valet, to the front desk, to the workers you met in the hallway. There are not alot of resturuants right next to the hotel, but are within 4-5 blocks - short walk. The meal at the hotel resturant did not meet my expectations,... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear GeorgeQuin, Thank you for sharing your comments regarding your recent experience. All comments are shared with our management team and you can be sure that we have addressed any areas that need immediate attention. We hope that you will choose to stay with us again the next time your travels bring you to Houston, Happy Travels! More

Cuernavaca, Mexico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed January 31, 2014

In general terms... it is such a good hotel. They missed cleaning my room one night, unfortunately it was the night when I was tired the most from a show that I attended at the GRB Convention Center, it was 11PM and I reported it to front desk, they arranged to fix a complementary hot tea and get our beds'... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Jesus D, Thank for choosing the Crowne Plaza Downtown. We are pleased that you found our staff to be responsive and friendly to your requests. We hope that you choose to stay with us the next time you are in Houston. When you do, please be sure to ask about our upgraded rooms with the Tempurpedic Mattresses, these mattresses... More

Mumbai, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 29, 2014

I was little disappointed by the hotel - bathrooms looked old. I was told it has been refurbished but I could notice bathroom having a fresh coat of paint in bathtub. The room was big, but internet was somehow little slow. Reception is small and wind hits you when the door opens. Also AC was making noise in the room... More

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IHGCare, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Piyush P, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for... More

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Additional Information about Crowne Plaza Houston Downtown

Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Crowne Plaza Houston Downtown Hotel
Crowne Plaza Houston
Houston Crowne Plaza
Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in Houston
#83 Romantic Hotel in Houston
#92 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Official Description (provided by the hotel):
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but Crowne Plaza Houston-Downtown is just that. A premier locale situates us between the buzzing industry sector including giants such as ExxonMobil and Chevron as well as fantastic Houston attractions like Minute Maid Ballpark, home of the Houston Astros. Retire to your room and enjoy the plush delights of our exclusive Tempurpedic mattresses and turndown service, with modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive club rooms provide extra spacious accommodation. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include only PRECOR equipment, and don t miss a meal at Brazos Restaurant. Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of Crowne Plaza Houston-Downtown, among the finest of hotels in Houston. ... more   less 
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