We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Houston Downtown

Hotel website
Hotel deals
1700 Smith Street, Houston, TX 77002
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Houston Downtown
Professional photos View all
Browse nearby
Crowne Plaza Houston Downtown
Add Photo

367 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    126
    125
    65
    33
    18
See reviews for
47
58
33
174
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (367)
  • Mar-May only
    (100)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (66)
All months
Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I hosted his family reunion weekend at Crowne Plaza Downtown Houston June 25-27 and we were overwhelmed by such great service. We would first like to give a big THANK YOU to Deangela Guillory for everything she has done to make the Mitchell Family Reunion a success. We had family here from all over the US from... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We scored a great rate on trip advisor, just $99 a night. The hotel was beautiful! Jorge and all of the other staff were great! Everyone was so nice and accommodating! They even gave us a free room upgrade. We will stay again if we are in downtown Houston!

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Amanda C, Thank you so much for taking your time to fill out an online review regards to your recent stay with us! I can not express how thrilled I am to hear that you had a perfect stay and everything was above expectations!! We are always striving for excellence and this definitely lets us know we are on... More 

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came in town for work and stayed one night. Upon check-in they informed me they only had rooms with no bath left and that wasn't what I was paying almost $300.00 per night for. Jorge was very nice and talked to his manager on duty. They both resolved the issue and gave me a voucher for a free drink. Overall,... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear SIMONE G, Thank you so much for taking your time to fill out an online review regards to your recent stay here with us at Crowne Plaza Downtown. I am ecstatic to see that our staff and accommodation was up to your expectations but saddened to hear that we were not able to get you a room with a... More 

Houston, Texas, United States
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here because we were stuck in downtown due to the flooding and we could not get home. The lobby and entrance were huge and very pretty with a nice staircase. The woman at the front desk was very nice, checked us in fairly quickly, gave me complimentary water bottles, etc. A female guest walked in drenched by the... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Lizet T, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am joyed to hear that you and your family had the chance to experience our hotel and had an overall great memorable stay! We are always here to make sure everyone... More 

Mexico City, Mexico
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel for one night and right from the arrival the attention was the best. They had my reservation ready and explained everything about the place celarly and in two minutes. The room was in excelwent conditions and perfectly clean, the only thing I believe could be improved is the restautant where breakfast is served it desperately needs... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Daobsa, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am overjoyed to hear that your first impression of the hotel, check in experience, and accommodation was above expectations! We are about to start renovations so we will definitely keep that in... More 

houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is our go to hotel when staying in downtown Houston. Consistently a perfect 10 with amazing customer service across the board with clean comfortable rooms and excellent room service food that won't break the bank. I recommend it highly!

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear RobertaSugarLandTX, Thank you so much for taking your time to fill out an online review regards to your recent stay here with us at Crowne Plaza Downtown Houston. I am so ecstatic to hear that both of you guys loved your stays here with us! It is always truly an honor to get not only a five-star review but... More 

athens
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Stayed in the hotel for 3 nights, bed is comfortable but I couldn't rest completely because of the A/c it's impossible to turn it off and its noisy even on low fan. i didn't like the only option for valet parking $$

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear dipapi, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am disappointed to hear that you did not love your stay with us. I wish we were notified to fix the following issue so we could have made sure you had a... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 24, 2015

Ok positives first. I stay in about 80 hotel rooms a year and am stuck eating hotel food most stays. The food at this hotel is excellent. I know of no other hotel ( including 5 star properties) that serve up such a creative and tasty menu. ( Try the skirt steak with chimichurri sauce or fried chicken stuffed with... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Kathy F, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am sadden to hear that you did not have a great first impression with us. That is not how we do at all, especially when we strive for every guest to... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 22, 2015

The staff at this hotel was very helpful.The room was clean and comfortable. The wifi in he room was good. The breakfast was very good. I was Happy with my stay here. The bar at the hotel was not so interesting.

Was this review helpful? Yes 1
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear nige2014, Thank you so much for taking your time to fill out an online review regards to your recent stay here with us at Crowne Plaza Downtown. I am happy to hear that you enjoyed your stay here with us overall and our accommodation, staff, and food was satisfactory. We are in the process of doing renovations so we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

163 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Bathroom (9)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (14)
Viewed
Dining (4)
Viewed
Room/suite (12)
Viewed
View from room (2)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (101)
Viewed
Dining (12)
Viewed
Business center/function rooms (19)
Viewed
Pool/beach area (3)
Viewed
Room/suite (32)
Viewed
Hotel & grounds (12)
Viewed
View from room (1)
Viewed
Other (22)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay