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All 452 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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Ranked #109 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Nanzoid86
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290 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I must say when I read the reviews on trip advisor I was a little hesitant on staying here. But I must say I cannot say one bad thing about this hotel. From day one, upon check in we had a problem with our room which was swiftly changed and upgraded. My friends and I loved the location, shuttle service... More

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Portals Nous, Spain
Top Contributor
52 reviews 52 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

OK location downtown Houston and very reasonably priced hotel, BUT tired looking and in desperate need of some TLC and upgrades. Big rooms with comfortable beds, but decor leaves a lot to be desired..

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Top Contributor
120 reviews 120 reviews
24 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I had heard poor reviews from some of my colleagues with regard to this hotel. However I cannot say the same. Check in was quick and efficient, I was upgraded to a junior suite on the top floor also. Room was clean with plenty of toiletries and nice towels, wifi was good. Breakfast maybe a little disappointing compared to a... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear John B. Thank you so much for taking your time to write an online review regards to your recent stay with us at Crowne Plaza Downtown. We are pleased to hear that your stay was memorable even though it was for business and our accommadation and service was satisfactory. We hope to see you back here soon John B.... More

Temple Terrace, Florida
Top Contributor
56 reviews 56 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The list airport shuttle as an amenity (for a fee). However, the hotel does not provide anything. SUPERSHUTTLE does. So this means you have to ride all over town to pick up other people on your way to the airport. I was not the only guest to have a problem with this. A lady checking out at the same time... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ctrever23, Thank you so much for filling out an online survey regards to your recent stay with us. I am sorry to hear that you did not have an enjoyable stay here with us. I do understand you are frustrated with the way we have our airport transportation system set, but it is under our amenity section for we... More

Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was in Houston, TX on business and stayed here. It's a good value for the cost. It's in a decent downtown location, is clean, and has what you need on-site (fitness center, restaurant, bar, and pool). No real complaints except I hate when establishments charge you for valet parking.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ksweet93, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us. I am glad you found our location , accommodation, and amenities to your liking. I do apologize but due to us being located in central downtown space is limited as far as parking, therefore we only offer... More

San Mateo, California
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

If the Crowne Plaza is near your business dealings in Houston, then it's a fine place to stay.  The good news is that I was upgraded to an executive king room which meant probably a slightly larger room and a more comfortable mattress - which indeed it was along with fluffy pillows. The room was clean with a desk and... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Tom S, Thank you so much for filling out an online survey regards to your recent stay with us. Despite the room being near the elevaor I am glad the accommodation and the location was to your liking. I do wish you let us know regards to the noise for we do have complimentary ear plugs for our guests.... More

Chengdu, China
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very good business hotel. It seems that most of the clientele are there on business. It seems to be an "older" property, but the rooms are spacious and clean and the staff from the front desk to the valets, waiters, and housekeepers are all very kind and efficient. The gym and pool area a well-maintained and I... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear rkambinus, Thank you so much for filling out an online survey regards to your recent stay with us. We are thrilled to hear that you found our accommadation, staff, amendities, restaurant, and the location to your liking. Due to us being in the business districts some restaurants do unfournately close early. However, rkambinus next time that you are in... More

birmingham
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our last leg of our holiday in Texas so we thought we would stay in Houston for a couple of days, hotel is clean and friendly, breakfast is plenty and tasty, rooms are spacious and the bonus of having a pool to relax by is great too. They offer a free shuttle service for the surrounding area they... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear cuba24310, Thank you so much for taking your time to fill out an online review regarding your recent stay with us at Crowne Plaza Houston Downtown. We are grateful that you chose our hotel to spend the last few nights in Texas. We thank you and are glad that our hotel staff, accommodation, dining, and shuttle service were able... More

Daytona Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I went to an Astros game and wanted to stay close to minute maid park. The hotel is lovely and our room was comfortable , clean and accommodating. The staff was very helpful and friendly. Loved our stay, very enjoyable.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear MrsAML40, Thank you so much taking your time to fill out an online survey regarding your recent stay with us. We are honored to hear that you found our accommodation, staff, and location to your liking. We hope to see you and your husband back here soon so we can have another chance making it even greater of a... More

Calgary
Top Contributor
65 reviews 65 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a single night while in town for a meeting. It was a quick stay, the room was nice and clean. Pretty much What you would expect. The staff was very nice and accommodating. The breakfast buffet was very good, not excellent but very good. For a short stay this hotel did the trick.

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Olierman, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us at Crowne Plaza Houston Downtown. We are delighted to hear that your stay was satisfactory even though it was for a short quick stay. We are currently in the process of refreshing our entire hotel so we... More

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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