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All 451 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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Ranked #100 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
cuba24310 birmingham
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283 reviews from our community

Traveler rating
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    44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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birmingham
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our last leg of our holiday in Texas so we thought we would stay in Houston for a couple of days, hotel is clean and friendly, breakfast is plenty and tasty, rooms are spacious and the bonus of having a pool to relax by is great too. They offer a free shuttle service for the surrounding area they... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear cuba24310, Thank you so much for taking your time to fill out an online review regarding your recent stay with us at Crowne Plaza Houston Downtown. We are grateful that you chose our hotel to spend the last few nights in Texas. We thank you and are glad that our hotel staff, accommodation, dining, and shuttle service were able... More

Daytona Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I went to an Astros game and wanted to stay close to minute maid park. The hotel is lovely and our room was comfortable , clean and accommodating. The staff was very helpful and friendly. Loved our stay, very enjoyable.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear MrsAML40, Thank you so much taking your time to fill out an online survey regarding your recent stay with us. We are honored to hear that you found our accommodation, staff, and location to your liking. We hope to see you and your husband back here soon so we can have another chance making it even greater of a... More

Calgary
Top Contributor
62 reviews 62 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a single night while in town for a meeting. It was a quick stay, the room was nice and clean. Pretty much What you would expect. The staff was very nice and accommodating. The breakfast buffet was very good, not excellent but very good. For a short stay this hotel did the trick.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Olierman, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us at Crowne Plaza Houston Downtown. We are delighted to hear that your stay was satisfactory even though it was for a short quick stay. We are currently in the process of refreshing our entire hotel so we... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location downtown is very nice, especially for business travelers. The food in the restaurant is good, but the ambiance of the restaurant is not. Feels like you are dining in a cave, or worse, the restaurant/bar from the movie "The Shining"!! Front desk was very nice and they deserve an A+! Other amenities were pretty limited, including the lack of... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear PHUSATraveler, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us. I am glad you found our location, restaurant, and our staff up to your expectations. I will also make sure to pass on the information to our food and beverage department regards the dimness. As far as... More

Makati, Philippines
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A+ for the hotel staff. They were very helpful and pleasant to deal with. From giving directions, getting you taxi cabs, helping with packages and luggages to providing answers to inquiries. The hotel was connected to other buildings (via skyways and tunnels) which means you do not have to walk under the heat (or sometimes the rain) to office buildings... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear momilen, Thank you so much for choosing Crowne Plaza Downtown during your recent visit to Houston. We are ecstatic to hear that our hotel staff exceeded your expectation. We strive to make sure our guest feels at home and all needs are met. We are currently underway refreshing all of our rooms, so our hotel will soon be finished... More

Port Saint Lucie, Florida
Top Contributor
83 reviews 83 reviews
50 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 14, 2014

This hotel is on the south side of downtown Houston. It's a pretty long walk tuba downtown attractions but only a short cab ride away . The hotel is a little bit older but has been kept in great shape. hotel staff are extremely professional, well trained, and very helpful. Parking is by valet and the valet very responsive. I... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Sailright, Thank you so much for taking your time to share your recent experience with us. We are thrilled to hear that you enjoyed your stay with us and that our accommodation, hotel staff, valet, and restaurant was up to your expectation. We hope to see you back here soon so we can make your next experience even better.... More

Holbrook, New York
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 6, 2014

We were here for the Boys National Volleyball Tournament and although it is a very nice place to stay there really isnt much to do there because it is located in the business district. Hotel Representative John was great and made our stay great. He took care of any needs or concerns we had. One bad thing is what they... More

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Soojin H, Assistant Front Desk Manager at Crowne Plaza Houston Downtown, responded to this review

Dear VinceCuraro, Thank you so much for sharing your recent experience with us! I am glad we were able to make your stay enjoyable. I do understand our parking rates can be pricy during the week, due to our location being in downtown, but we do try to accommodate as best as we can. We hope to see you and... More

Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed at this hotel for two nights to attend a wedding downtown. It was a nice, clean hotel with an okay restaurant on second floor. Room and bathroom were very clean, bed was very comfortable! But what we enjoyed the most was the proximity to great restaurants and bars. We were in walking distance to fun stuff, and we... More

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Soojin H, Assistant Front Desk Manager at Crowne Plaza Houston Downtown, responded to this review

Dear m0pan, Thank you so much for taking your time to fill out an online review regarding your recent stay with us. We are ecstatic that you found our location to your preference. As far as your restaurant experience, I will make sure to pass on the comment so we can improve upon the service and food quality. We want... More

Sacramento, CA
Top Contributor
70 reviews 70 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed here in March'14 while attending a family wedding. Reasonably priced hotel in downtown location with clean, comfortable and relatively spacious rooms.Staff were friendly and we had a pleasant stay overall.

Was this review helpful? Yes
Soojin H, Assistant Front Desk Manager at Crowne Plaza Houston Downtown, responded to this review

Dear sr6266, Thank you so much for sharing your recent experience with us and taking your time to complete our online survey. We are delighted to hear that you had a pleasant experience with us. We are currently in process of doing renovations to make our hotel even better. We hope to see you and your family again, rather it... More

Dallas, Texas
Top Contributor
56 reviews 56 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 4, 2014

This is a very well-maintained older hotel with a lot of charm. The Crowne Plaza brand is somewhat of a mixed bag--you never really know what you are going to get. But anyone familiar with typical Crowne Plaza Hotels will be pleasantly surprised by this location. The lobby and public spaces are classic, the staff is warm and welcoming, and... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Dallas David, Thank you for choosing the Crowne Plaza Downtown during your recent visit to Houston. We are thrilled that you enjoyed the hotel and it's services. Stay tuned for more updates soon as we improve to serve you better! Happy Travels! More

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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