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Crowne Plaza Houston Downtown

3.5 of 5 1700 Smith Street, Houston, TX 77002
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Certificate of Excellence 2014
Crowne Plaza Houston Downtown
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Crowne Plaza Houston Downtown
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319 reviews from our community

Traveler rating
    115
    114
    49
    26
    15
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41
46
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150
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Everything was nice including location but one major flaw, the entrance to the hotel was on such a slope that it scraped the front bumper of our car. We have a 2014 lexus and the front bumper is not that low and it caused plenty of damage even going slow...make sure you go extremely slow and if your car does... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Ashhad B, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. We are glad that the location and accommodation was up to your standards. As far as the slope on the exit, we have and are trying to get the city to come fix that slope. We... More 

Knoxville, Tennessee
Top Contributor
57 reviews 57 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just stayed at this hotel and the rooms are GREAT! Granted it is not the newest hotel but the perks in the room (Temperpedic mattress), free internet ... it goes on. VERY nice front desk staff and great stay. Many thanks

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Kevin A, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza downtown! We are grateful that you found our accommodation ad staff satisfactory! It is always good to hear positive feedback! We are indeed going through renovations/ refreshing the hotel currently, which we are... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I rarely write reviews..in fact this is first of its kind...that speaks volume for the service we received. we had a week long conference here with 2 big rooms full of people and several more joining remote. The service was excellent. As with any big event, we had several last minute requests which were fulfilled as and when it happened... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Raj P, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am so ecstatic to hear that you had a fantastic time and the conference ended up superb! We are definitely looking forward to having you and everyone back so we can... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Decent hotel for the price and location. The staff was very helpful and friendly. The room was clean and spacious. There are many places to eat and attractions nearby and is about 10-15 mins away from The Galleria. There is a bit of construction going on, but it did not bother us.

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Magean M, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are happy to hear that our accommodation, location, and staff was up to your standards and you had an overall good stay with us. We should be finishing up our renovation/... More 

Bangalore, India
Contributor
20 reviews 20 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was centrally located . There was a bit of maintenance work going on and so a bit messy outside which was beyond the hotels control . I stayed in the junior suite and thought the room was good and was loaded with all sorts of stuff from morning kits to fruits to candies

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear AnilSivadas, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are happy to hear that you found our location and accommodation up to your standards. We are indeed undergoing renovations/ refreshing the whole hotel but we should be finishing that up by... More 

Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 3 weeks ago

For The 3 nights The hotel Was super. Pool Was under service wich Was a minus for The kids. But Very helpful and Nice stafff thoug The hold stay However wonderfull breakfast but The service Was poor and NOT nice.

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Mr.MBrunnich, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are glad to hear that you found our hotel super and the staff accommodating and helpful. We appreciate every feedback for it lets us know what we need to improve upon. I... More 

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I only stay here, because that's where my company has an agreement, otherwise I'd choose a different hotel. The hotel itself is centrally located in downtown Houston. They do not have parking, so you will need to pay the daily valet charge (somewhere around $20). Breakfast is adequate. The rooms and hotel itself are dated. Clenliness is ok; however, I... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear mikethurner, First and foremost, thank you so much for taking your time to write a online review regards to your recent stay with us at Crowne Plaza Downtown. We are sadden that we were not able to meet your expectations. We are currently under going renovations/ refreshing the whole hotel to make our hotel up to date. As far... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed December 23, 2014

My best friend and i came down from Dallas to Houston to see Fleetwood Mac, last Monday night and everything here at this hotel was wonderful! We were offered a beverage by the manager,and she provided us both with a glass of red wine. Then we got room service for dinner, was PERFECT.,very cool since he had never ordered it... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear onekosmickat, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are very ecstatic to hear that we exceeded your expectations and you and your friends had a lovely memorable time. We are always striving to become better and it is always great... More 

Minneapolis, Minnesota
Top Contributor
66 reviews 66 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Stayed for business. One night. Very nice hotel. Great food. Clean and not too pricey good for business travellers I will stay here again. Good location. Not too far from hobby. Updated rooms. Looks very good for conventions too. I will try it for family trip next summer or fall

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear tom d, Thank you so much for filling up an online review regards to your recent stay with us at Crowne Plaza Downtown. We are very ecstatic to see that you had a great stay with us. We definitely look forward to seeing you back next year with your family! By then as well all of our renovations and... More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Good hotel. Was given free beverages upon arrival. Front desk staff was mostly good. Taxi service out front was a little slow but ok the one time I used it. Room was clean and comfortable. I did not use recreation facilities. I only ate in the hotel once. I got food from the bar late at night. They had a... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Trav3lingOn, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. We are happy to hear that you enjoyed your stay with us and that our accommodation, restaurant, and staff was up to your standards. We are indeed in the process of undergoing renovations and refreshing the hotel... More 

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza
Hotel Style:
#48 Romantic Hotel in Houston
#72 Family Hotel in Houston
#107 Business Hotel in Houston

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