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Crowne Plaza Houston Downtown

3.5 of 5 1700 Smith Street, Houston, TX 77002
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Certificate of Excellence 2014
Crowne Plaza Houston Downtown
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Crowne Plaza Houston Downtown
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334 reviews from our community

Traveler rating
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    55
    27
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Missouri
Contributor
17 reviews 17 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Overall this place is fine...it's the little quirks. I was warned "the last room they had" was by the elevator. I didn't think much of the comment as we've all stayed close to one, but what he really should have said was that the wall is the back of the elevator shaft. It wasn't a quiet new elevator, it is... More 

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Fairway 39, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are saddened to hear that you did not have a great stay with us overall due to the elevator noise mainly. I do sincerely apologize about that. We are in the... More 

Lake Charles
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Shuttle driver lied and said he waited for us on a corner...we were standing on that very corner with our 2 minor children and he didnt come...he lied! We had to walk 15 city blocks in downtown houston in the cold rain! Front desk told us to catch a cab and there were no cabs! Not a reliable amenity, shuttle... More 

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Madison, Wisconsin
Top Contributor
130 reviews 130 reviews
52 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel, while it may have been relatively recently remodeled, was not good. It is not in a good area. I like to walk around the city - but if you go 2 blocks the wrong way, you end up in some very sketchy areas. The bathroom was very small - one of those where you the door hits the... More 

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear WJ2011, First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us. I want to go ahead and give you my sincerest apology regards to the experience that you have encountered. That is not the way we wanted you to have your stay here with us... More 

Derry, United Kingdom
Top Contributor
60 reviews 60 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a long business trip from 13 Jan to 6 Febraury 2015. Staff were courteous and helpful. The hotel was situated very close to the office so for convenience it was excellent. The rooms were clean and comfortable and beds/pillows very comfortable, rooms were serviced everyday and had plenty of towels and toiletries if needed, Water bottles were... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear CBHegarty, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. We are happy to hear that our accommodation, restaurant, and location was up to your standards. we do take every feedback seriously and I will definitely have the following feedback addressed. We hope that you will come... More 

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a slight communication issue but once a second e-mail was sent things just got so much better than I had expected. Arrived after a long flight and things had been put in place. No issues with the quality of the room or facilities. The catering for gluten and dairy free diets was great. Thanks to the team at Houston.... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Dave_Slough, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We were delighted to hear that we were able to meet almost all needs and you and your friends had a overall great stay with us. We do apologize regards to the delay... More 

San Juan, Puerto Rico
Top Contributor
129 reviews 129 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

I truly expected more. We tried to book at another hotel, but finished in here and we didn't liked the restaurant and sleep quality at all. Lobby was under some remodeling works and a strong and nasty contact cement smell was all over the first and second floors common areas. Not worth the nightly rate.

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ingedino, First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us. I am saddened to hear that you did not enjoy your stay with us. I know we were in the process of doing renovations in the lobby and the parking lot during January but... More 

San Antonio, Texas
Contributor
16 reviews 16 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Crowne Plaza this past week for business meetings and I have no complaints. My room was clean and house keeping was prompt. The hotel has complimentary shuttle and I was always picked up/dropped off at my meeting locations without any issues. Drivers/staff were great! Very professional. They have an on-site restaurant/grill that had good options when I... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear JNDTraveler, Thank you so much taking your time to fill out an online review regards to your recent stay with us and also giving us a five-star rating! I am ecstatic to hear that our accommodation, staff, location, valet, and restaurant was up to your standards. I will have to proudly inform you, JNDTraveler, that we just opened up... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

After paying in full almost a month in advance and calling a day before our stay to confirm the booking the first words out of their staffs mouth upon arrival was sorry we do not have the king bed you and your wife ordered. Instead they gave us to beds which i had to strain to push together - pissed... More 

Was this review helpful? Yes 1
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Byron H, First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us. I do want to give you my sincerest apologies as far as not being able to accommodate the room type and not being able to make that special day memorable. That is not... More 

Houston Texas
Top Contributor
103 reviews 103 reviews
25 hotel reviews
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza - Downtown for a night out (to avoid driving after drinking) following the New Year's Eve festivities. Our chosen NYE thing was going on over at Warehouse Live and the linked to it Pub (BLT party), and it's a good deal, convenient, and easy to do and use. it worked ut great. The Crowne... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear AttorneyJohn, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are ecstatic to hear that you found our accommodation, location, and our staff up to your standards! We are in the process of doing renovations and refreshing the whole hotel to make... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Crowne Plaza is under construction/remodeling and soon will not be part of that chain. There is a lot of construction going on - and all the noise that goes with it. At every turn there is a 'Pardon Our Dust' sign - and you can see some progress, but there is a lot of the property that looks tired... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Courjester17, First and foremost, thank you so much for taking your time to fill out an online survey to regards to your recent stay with us. We are glad to hear that our accommodation and staff was up to your standards. We are indeed in the process of renovation and refreshing the whole hotel. We hope to have the... More 

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza
Hotel Style:
#60 Romantic Hotel in Houston
#70 Family Hotel in Houston
#120 Business Hotel in Houston

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