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All 455 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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Ranked #132 of 455 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Picklebun Essex
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308 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Upon arriving our car was taken by a valet to be parked. Fortunately I was aware of the parking charge before we arrived which is quite high. We were greeted by a very friendly gentleman on reception. We had quite a lot of luggage and this was brought to our room promptly. The room was light, good size, clean with... More

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Everett, Washington
Top Contributor
60 reviews 60 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good location for business in downtown. Nice hotel with good services. Room and beds are comfortable. Gym has free weights. Elipticals do not have moving arms, and sometimes the treadmills power surge. Restaurant prices are ridiculous. But besides that, excellent hotel and I'll stay again.

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London, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Both my colleague and I had to ask to be moved after our first night in the hotel because the rooms were noisy for two different reasons. Mine was facing the interstate and had no double glazing. His was next to the lift. I would expect a full service upscale hotel chain like Crowne Plaza to be able to make... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Sam W. First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us. Also, I wanted to give you my sincerest apologies that you were not able to enjoy your overall experience with us. It is not the way we wanted you to have that impression... More

New Braunfels, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: - It was clean. - Great location. - Staff was friendly. Cons: - TV said "No Signal" every few minutes. The front desk said no one else had reported any problems with their TV's but several people at my meeting the next day said they had the same problem. - There was no water pressure in the shower.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear suzimitchell, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. First and foremost, my apologies for you not having the best stay at our hotel and thank you so much for giving us an opportunity to improve upon providing better service. I will definately rely on to... More

Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Service at this hotel is excellent and super friendly. John Flores takes his job as head of guest satisfaction very seriously and succeeds very well. He found us a great seafood restaurant and made transportation arrangements without our even asking. There is an afternoon reception for guests at which tasty snacks are served - perfect for those of us with... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear AlaninVirginia, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are ecstatic to hear that you had a great memorable stay with us and that our accommodations were more than satisfactory. As you have stated we are currently undergoing renovations and refreshing... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I thought I was running late to the wedding so we asked Valet to park the car near the entrance so we can change and rush back out. They were super nice and friendly to do that and saved us time from parking it far away. The hotel is very clean and very comfortable. The entire wedding party was staying... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear sltennis2003, First and foremost, thank you so much for filling out an online review regards to your recent stay with us. We are very ecstatic to hear that you had a great memorable stay with us. We love weddings and we are glad we had the honor to have the wedding party stay with us. We are in the... More

Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am staying here as a tour guide with a group visiting the annual International Quilt Festival at the George R Brown Centre, Houston. The Crowne Plaza has proved to be very efficient, with comfortable, well maintained rooms and a good daily room service/refreshment. The hotel is clean, stylish, welcoming, spacious and accommodating in every way and sense. The room... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Graham p, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. We are ecstatic that you and your group had a lovely time with us! It is really good to hear positive feedback for that lets us know our staff is doing a splendid job and we... More

Lake Charles, Louisiana
1 review
1 of 5 stars Reviewed 2 weeks ago

Possibly the worst overnight hotel stay in Houston. Let me tell you why: Locating the hotel is a trick, because street level signage is almost non-existent (be sure you know where you’re going beforehand). We chose this hotel because our party was entered in a marathon that weekend (of which the front desk had no knowledge of) and the hotel... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Ryan B, Thank you so much for filling out an online review regards to your recent stay with us. First and foremost I wanted to give you my sincerest apologies Ryan B, for not being able to make your stay enjoyable. Our hotel does review and address every issues or concerns very seriously and will address this to make... More

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My wife and I spent 4 nights at the Crowne Plaza while exhibiting at a recent trade show. The hotel staff made us feel welcome and comfortable as soon as we arrived. Our room was clean and had everything we needed for our stay. In room WiFi work like a charm and my wife was able to work a few... More

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Dennis C, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us. We are esctatic to hear that you and your wife enjoyed your stay with us. I do see that you were here on a business trip but we hope that next time you will join us... More

Denver, CO
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My recent stay (Oct 24th-Oct 25th) at Crowne Plaza Houston Downtown was quite relaxing. My flight arrived Houston shortly after 12P and I was at the hotel a little after 1P. I was able to check-in early for my room, which was a nice benefit. I was able to relax a little before going across town to explore and do... More

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ColoradoTravelguy, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are pleased to hear that you had a relaxing stay with us before taking off on a cruise. We are always striving to provide excellence for all of our guests. We are... More

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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