We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Houston Downtown

Hotel website
Hotel deals
1700 Smith Street, Houston, TX 77002
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crowne Plaza Houston Downtown
Professional photos View all
Browse nearby
Crowne Plaza Houston Downtown
Add Photo Write a Review

372 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    127
    126
    67
    33
    19
See reviews for
47
58
33
178
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (372)
  • Mar-May only
    (100)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (66)
All months
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

I've stayed here a couple of times for business trips at the KBR building. For that the location is perfect. You can use the overwalks and you're there. I've experienced the service as quite good. The reception desk employees and concierge are very friendly and helpful. And the bartenders in the Brazos bar & restaurant are very fast in remembering... More 

Was this review helpful? Yes
Austin, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

Stayed for business trip in February 2015. Arrived late on first evening and dropped my car with the valet service at the front. Took forever to get checked in despite zero line. Room was small , very out-dated and pretty dirty. I'm usually pretty tolerant when it comes to hotel rooms and if they aren't perfectly clean but I was... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear tdiddyd, First and foremost thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am truly sincerely sorry regards to the experience you had. That is absolutely not the impression that we wanted to relay onto you. Our valet is outsourced but we... More 

Dubai, United Arab Emirates
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are quite small for such a big hotel. The décor is outdated and although the electronic features are nice, it is still a bit tired - in need of modernization. No fridge in the room either. Restaurant is a dark and fairly unappealing place with average food and not much else to recommend it. Cleaning is good, it is... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Chris M, First and foremost, thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am truly sadden to hear that we were not able to meet up to your standards. We are in the process of doing a major renovations so I... More 

Oklahoma City, Oklahoma
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 2 nights and the beds are amazing! We both slept wonderfully! We took advantage of the shuttle service to get us back and forth to our event downtown and my only complaint is that the driver was unprofessional and somewhat rude. There is a restaurant on site but we were unable to try... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Trina H, Thank yo so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am happy to hear that our accommodations were up to par and that you had a comfortable relaxing stay. Thank you as well for the feedback regards to our valet. We... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I hosted his family reunion weekend at Crowne Plaza Downtown Houston June 25-27 and we were overwhelmed by such great service. We would first like to give a big THANK YOU to Deangela Guillory for everything she has done to make the Mitchell Family Reunion a success. We had family here from all over the US from... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Veronica B, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am very ecstatic to hear that you and your family members had a fabulous stay with us overall! I will have to say it was definitely an honor to have such... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed June 9, 2015

We scored a great rate on trip advisor, just $99 a night. The hotel was beautiful! Jorge and all of the other staff were great! Everyone was so nice and accommodating! They even gave us a free room upgrade. We will stay again if we are in downtown Houston!

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Amanda C, Thank you so much for taking your time to fill out an online review regards to your recent stay with us! I can not express how thrilled I am to hear that you had a perfect stay and everything was above expectations!! We are always striving for excellence and this definitely lets us know we are on... More 

Saint Louis, Missouri
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 7, 2015

Came in town for work and stayed one night. Upon check-in they informed me they only had rooms with no bath left and that wasn't what I was paying almost $300.00 per night for. Jorge was very nice and talked to his manager on duty. They both resolved the issue and gave me a voucher for a free drink. Overall,... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear SIMONE G, Thank you so much for taking your time to fill out an online review regards to your recent stay here with us at Crowne Plaza Downtown. I am ecstatic to see that our staff and accommodation was up to your expectations but saddened to hear that we were not able to get you a room with a... More 

Houston, Texas, United States
Level Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 5, 2015

We stayed here because we were stuck in downtown due to the flooding and we could not get home. The lobby and entrance were huge and very pretty with a nice staircase. The woman at the front desk was very nice, checked us in fairly quickly, gave me complimentary water bottles, etc. A female guest walked in drenched by the... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Lizet T, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am joyed to hear that you and your family had the chance to experience our hotel and had an overall great memorable stay! We are always here to make sure everyone... More 

Mexico City, Mexico
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 1, 2015

Stayed at the hotel for one night and right from the arrival the attention was the best. They had my reservation ready and explained everything about the place celarly and in two minutes. The room was in excelwent conditions and perfectly clean, the only thing I believe could be improved is the restautant where breakfast is served it desperately needs... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Daobsa, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am overjoyed to hear that your first impression of the hotel, check in experience, and accommodation was above expectations! We are about to start renovations so we will definitely keep that in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

183 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Bathroom (9)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (14)
Viewed
Dining (4)
Viewed
Room/suite (12)
Viewed
View from room (2)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (121)
Viewed
Dining (16)
Viewed
Business center/function rooms (21)
Viewed
Pool/beach area (4)
Viewed
Room/suite (39)
Viewed
Hotel & grounds (16)
Viewed
View from room (1)
Viewed
Other (24)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Houston hotels
Downtown
Hyatt Regency Houston
Hyatt Regency Houston
#78 of 470 in Houston
4.0 of 5 stars 997 reviews
Downtown
Club Quarters in Houston
Club Quarters in Houston
#88 of 470 in Houston
4.0 of 5 stars 617 reviews
Downtown
Doubletree Hotel Houston Downtown
Show Prices
Show Prices
Show Prices
Downtown
BEST WESTERN PLUS Downtown Inn & Suites
Downtown
Holiday Inn Express Houston-Downtown Convention Center
Downtown
Courtyard Houston Downtown/Convention Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay