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Crowne Plaza Houston Downtown

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1700 Smith Street, Houston, TX 77002
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1 room 1 guest
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Crowne Plaza Houston Downtown
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380 Reviews from our TripAdvisor Community

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Traveler rating
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    69
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let's start with honesty... I stay here an average of 6 nights per month. Not because it's a fabulous hotel, but because it is so conveniently located to my Houston office. The Crowne Plaza is tired and worn. It is outdated. Having said that, the staff is exceptionally friendly, the food in the restaurant is good, the beds are comfortable,... More 

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Poteet, Texas
Level Contributor
115 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff at this hotel were super duper accommodating. But a word of warning about the address and your GPS, mine led me to Smith Street however I should have made a right turn to Pease Street as the entrance to the valet parking (they have no self parking at this location) is off Pease. Once I got there I... More 

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Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The rooms and a very decent size patios off the back that lead to spacious pool and hot tub. Has nice layout where you don't feel cramped. Housekeeping was decent they didn't seem to touch your things which is a plus this day in age at hotels. The have a large workout area. The lounge bar is pretty cool not... More 

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Amelia, Ohio
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying close to downtown for $100ish bucks can be tough, but this hotel checks the box. It's not the Ritz, but it's not priced like one either. Good staff, decent bar, comfy bed... This one is a keeper.

Was this review helpful? Yes 1
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear flydug, Thank you so much for taking your time to fill out an online review regards to your recent stay here with us at Crowne Plaza Downtown and the five star review! I am excited hear that you found our accommodations up to your satisfaction! We are always striving for the best and we will be finishing up our... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Well this is a joke 3.5-4 stars for what...... No customer service skills no microwave to heat anything not even for baby water,no mini fridge for medical insulin,no concierge, quality of rooms crappie walls dirty horrible fixtures bed feels like a metal slab, front desk clerk is manager on duty. This is not crowne plaza standard's SUPER 8 HAS BETTER... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Elizabeth P, Thank you so much for taking your time to fill out an online review regards to your stay with us at Crowne Plaza Downtown. I am sadden to hear that you did not enjoy your stay with us. However, Elizabeth P, the lady you spoke with is not the front desk clerk but the Assistant Front Office... More 

Nacogdoches, Texas
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A Very Nice Place with a clean and comfortable feeling. It was well worth the stay. We were treated exceptionally and the place was overall great. We recommend this place for being the place to stay in Houston.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Pastor BC, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am ecstatic to hear that you had an exceptional stay with us and everything was up to your expectations. We always strive for the best for we want everyone to feel... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel for the price and location. We were able to walk to local clubs and a fantastic diner. They offer a complementary ride to Minute Maid park. The front desk was very friendly and lots of help when asked about local restaurants and clubs. Only negative was the bartender on the second floor was very unpleasant. I would... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Heather A, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. I am very ecstatic to hear that you had an overall five star stay and everything was up to expectations! I will have to apologize regards to your experience at the bar. I am not sure... More 

Washington DC, District of Columbia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for my sorority convention but I reviewed this hotel through the eyes of a travel agent. I must say that this is a clean hotel with polite staff. Considering the many of people that stayed during this time, I must say they did a good job keeping everyone happy. My room was upgraded and I... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Luxurious Travels, Thank you so much for taking your time to fill out an online review regards to your recent stay with us. I am joy to hear that you had an overall fantastic stay and everything was up to your expectations. We are always happy to have new guests so we can help them make great memories during... More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here a couple of times for business trips at the KBR building. For that the location is perfect. You can use the overwalks and you're there. I've experienced the service as quite good. The reception desk employees and concierge are very friendly and helpful. And the bartenders in the Brazos bar & restaurant are very fast in remembering... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Cobus 76, Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am happy to hear that you have had good experiences with us and that our location is right where you prefer to be. I am, however, sadden to see the three... More 

Austin, Texas
1 review
1 of 5 stars Reviewed 5 weeks ago

Stayed for business trip in February 2015. Arrived late on first evening and dropped my car with the valet service at the front. Took forever to get checked in despite zero line. Room was small , very out-dated and pretty dirty. I'm usually pretty tolerant when it comes to hotel rooms and if they aren't perfectly clean but I was... More 

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear tdiddyd, First and foremost thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am truly sincerely sorry regards to the experience you had. That is absolutely not the impression that we wanted to relay onto you. Our valet is outsourced but we... More 

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