Buyer Beware. This is the worst hotel for the price that I've ever been to. The hot water went out monday morning at 5 am, and wasn't on until noon. The next day, the air went out, and the room was hot and stale. The service is extremely unprofessional, and made us to feel like we were not even here.... more

Stayed for three nights in early September 2009 for some Astros baseball. Pros: Quiet hotel in SW corner of downtown right off the I-45 with minor weekday construction on Smith St. side of hotel at the time. Top-quality, super-comfortable firm beds with nice assortment of pillows. Personalized welcome letter from GM was a nice touch. John F. on front desk... more

My husband and I wanted a romantic get away for our anniversary; therefore, we went ahead and booked this hotel. The rooms were extremely small, there was only one elevator working, the pool was green, and they charged the wrong credit card. We went out for breakfast, and shopping, and upon our return, noticed the room was not cleaned (I... more

Hotel was good - rate was attractive, service was excellent. Priority Club gold members get free breakfast. Hotel has free internet access. Only downside is $25 parking ($12 at weekends). There is nothing to do 'downtown' so you have to drive - but i think this is the same wherever you are in Houston. more

The hotel was nice. Not excellent - but nice. There was minimal staff and information regarding availability of hotel amenities (the pool, for example) was incorrect. Staff was friendly and did refer to me by name. Elevators were plentiful and fast - no annoying wait. There was no concierge service to speak of, which was particularly disappointing, since Houston is... more

The staffs were very friendly and it had a homey atmosphere. more

On arrival toilet was clogged. black hairs were found all around the so called jacuzzi tub (It was only a big tub, no jacuzzi), Ceilng has water damage .Food was disguisting and very pricey! Service elevator kept us up from 11pm to 6am. Beds were horribly uncomfortable. And to top it off there was construction at the hotel. We had... more

This hotel is in a perfect location for my meetings and it is a reall beautiful hotel. The only major issue I had was the reservations staff told me one thing that was correct and the front desk told me something completley incorrect. Everything else about this hotel is great. more

Will stay again! My husband and I stayed here over the Hyatt Regency because of the higher ratings posted on orbitz and it was $50 less. As soon as we walked in the hotel we were upgraded to a better room w/ a posturepedic memory foam mattress, (this alone was so worth it), complimentary sound spa cd and a small... more