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Crowne Plaza Houston Downtown

3.5 of 5
1700 Smith Street, Houston, TX 77002 (Downtown)
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Crowne Plaza Houston Downtown
Ranked #62 of 437 hotels in Houston
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180 reviews from our community

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Date Rating
Hope Island, Australia
Top Contributor
82 reviews 82 reviews
61 hotel reviews
Reviews in 64 cities Reviews in 64 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 15, 2013 NEW

Great location in the centre of Houston. Within waking distance of most things. Staff were very helpful & friendly. Rooms were large & comfortable. Hired a car through concierge which was great value & their parking staff were superb.

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Dublin
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 8, 2013

After arriving off international flight, was spending 24 hrs in Houston before connecting for New Orleans. Super shuttle drops off and picks up here, first time to visit so hotel was nice arrived in time for Happy Hour comp drinks and food as Priority Club member. Staff friendly and efficient, room was comfortable but bathroom on small side. Hotel near... More

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See 2 more reviews by carfly for Houston
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
May 12, 2013

Thank you for taking the time to give us feedback about your previous stay. It is great to hear you enjoyed our Priority Club reception, which is held ever Tuesday from 5 - 7 p.m. We appreciate your kind words about our staff. We are within walking distance of shopping at the Houston Pavilions and we are also very close... More

Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2013

I travel to Houston frequently, and when I do, I stay at the Crowne Plaza - Downtown. Its close to everything, the comp shuttle will take you anywhere downtown and the staff is awesome. The building is older, but well kept and the rooms have all the amenities. Ask for the Exec Level floors so you don't have rookie traveler... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
May 6, 2013

Thank you for your kind words! We greatly appreciate your loyalty and your feedback on how we are doing. Our exec rooms are on floors 8 through 12 and they all have tempurpedic mattresses. We are also in the heart of downtown, which makes it very convinient to get the the Toyota Center, Minute Maid Park, MidTown, as well as... More

Austin, Tx. USA
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 3, 2013

Single worst stay we have ever had at any hotel and I grew up in the military. The room was big and the breakfast was ok. Even though it was a Living Social getaway, a 250.00 room for 89.00 + taxes, the large crack in the sink in a tiny bathroom, the slamming doors and noise in the halls and... More

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See 2 more reviews by samatpokejos for Houston
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
May 6, 2013

We are very sorry to hear about your recent experience with us, however, we do appreciate you taking the time to give us feedback about it. This is not the typical experience and if you would like to, please contact me at JerryL@cpdowntown.com and let us know if there is anything we can do for you. Warmest regards, Jerry L More

Dubai, United Arab Emirates
Top Contributor
96 reviews 96 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed April 29, 2013

Had a night here while passing through Houston on business. Being a frequenter of CPs and ICHs generallty I was after predictable service levels in a handy location. It just about met both criteria but on the low side of each. Room was not so much tired but gasping for breath. At check-in they bigged up the fact it had... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 29, 2013

Thank you for taking the time to share you recent experience with us. Whether it is positive or negative; we always greatly appreciate feedback from our guests. We are sorry to hear that you had an average stay with us. This is not the typical experience. Our goal is for every guest to have an enjoyable stay. The junior suites... More

Barnet
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed one night in the Crowne Plaza on our way back from Costa Rica. We didn't arrive at the hotel until 10pm so the restaurant was about to close. However, the bar serves food and after depositing our bags in the room we headed to the bar. The barman was very friendly and helpful and we had a lovely... More

Was this review helpful? Yes 1
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 29, 2013

Thank you for sharing your recent experience at our hotel with us. We appreciate your kind words about the restaurant, rooms, and staff! Whether if it’s a quick layover or a two week stay; we strive to make sure our guests have as much of an enjoyable time as possible while staying with us. We appreciate your recommendation and we... More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 21, 2013 via mobile

There was a convention of some sort in Houston and this hotel had the gall to charge me $350 for one night. Even if it were the only hotel in the city, this hotel should never charge that much. It's a tired property not even up to the standards of an updated Holiday Inn Express. My room was probably nice... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 22, 2013

Thank you for taking the time to provide feedback about your experience with us. We are sorry to hear that our hotel did not meet your expectations. Every so often there are large conventions that cause an extremely high demand for rooms and that can cause higher than normal rates. We are conveniently located in the heart of downtown Houston,... More

Austin, Texas, USA
Top Contributor
50 reviews 50 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 20, 2013

Although my room was small, the truth is I only needed it for the day. I was giving a speech in Houston, arrived in the morning, left in the evening, but needed a place to get a workout and cleaned up. I arrived at about 10:00 in the morning and the clerk found me an available room. It was small,... More

Was this review helpful? Yes 1
See 2 more reviews by LeakyB85 for Houston
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 22, 2013

It is great to hear about your enjoyable experience with us. We appreciate your feedback about your time here. We will always do our best to accommodate our guests; whether it is to get you into your room as early as possible or work with you on the rate to give you the best deal. We do have cardio machines... More

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 19, 2013

I stayed 2 nights at this hotel and had a very nice experience. I was visiting friends that live in Midtown and you cannot beat this location or price. It was just a 10 minute walk to Bagby St. The room is comfy, clean, and well appointed. They included a Keurig maker/coffee, some aromatherapy lotions, and all nice upscale toiletries.... More

Was this review helpful? Yes 1
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 22, 2013

We are glad to hear that you an enjoyable experience with us. We greatly appreciate you taking the time to give us feedback about your stay. We are pleased to offer our guests several unique toiletries, such as our sleep amenity kits. We also appreciate your kind words about our front desk staff and it is nice to hear that... More

Washington, DC
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 12, 2013 via mobile

When I checked in to the hotel, I was impressed. The valet service was speedy and helpful. The front desk staff was also very kind and courteous, although the process took longer than expected. My room was large, for a downtown hotel, and nicely appointed. Everything looked very nice. But my stay came up short because I encountered (fairly minor)... More

Was this review helpful? Yes 1
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
April 17, 2013

Thank you for taking time to share your recent experience with us. Even though we are sorry to hear that our accommodations didn't meet your expectations; we greatly appreciate your feedback. I can promise you that this is not the typical experience. We would love for you to give us a second chance the next time you are in Houston.... More

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Additional Information about Crowne Plaza Houston Downtown

Also Known As:
Crowne Plaza Houston Downtown Hotel
Crowne Plaza Houston Downtown Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotels in Houston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but Crowne Plaza Houston-Downtown is just that. A premier locale situates us between the buzzing industry sector including giants such as ExxonMobil and Chevron as well as fantastic Houston attractions like Minute Maid Ballpark, home of the Houston Astros. Retire to your room and enjoy the plush delights of our exclusive Tempurpedic mattresses and turndown service, with modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive club rooms provide extra spacious accommodation. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include only PRECOR equipment, and don t miss a meal at Brazos Restaurant. Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of Crowne Plaza Houston-Downtown, among the finest of hotels in Houston. ... more   less 
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