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All 451 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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75%
Ranked #91 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
akhill Surrey
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  • Reviews (267)
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267 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Surrey
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here for 4 days. My room was upgraded to a junior suite, even though it was an award stay. It was a good room. However, I judge hotel rooms by the level of total silence and darkness they provide. OK, it was dark enough, but single-glazed windows for a downtown property is a bit strange, and they certainly... More

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Edmond, Oklahoma
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Our hotel was the best location for our trip. We where by an IHOP,CVS,and many gas stations as well as local favorites. Our hotel was right off the high way but you couldn't here any cars. I would stay again if it wasn't for their beds. After spending two nights on them my back started to really hurt. The blanks... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear NYC2014Ladies4, Thank you for sharing your recent experience with us. We are pleased that you found our location, amenities and service exceeded your expectations. We are currently in the process of replacing all of all our mattresses. We look forward to having you as our guest again soon and receiving your feedback on the new beds! Happy Travels! More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

As previous reviews have mentioned the hotel does need updating, we booked three executive king rooms, two were identical but the third was half the size of the other two on the same floor. The valet parking was to be frank a rip off, and I'm of average height, so not sure why they felt the need to adjust the... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Andy B, We have some very exciting changes taking place at the hotel over the next few months that include the property "updates" you speak of. We hope that you will visit us again sometime in the late Fall/Winter to experience the upgrade and share your feedback. We hope to see you again soon! More

austin
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Other reviews are correct - the staff was some of the best. Greeted us with a smile and hello or good morning, if they saw we were headed toward an elevator they would go out of their way to push the button for us. Every question was dealt with promptly and pleasantly with the end of their converstion being "can... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear kariesue, Thank you so much for taking the time to share your comments and recognize our service team here at the Crowne Plaza Houston Downtown! Our team takes great care and pride to provide an exceptional experience! Please note that your comments regarding your service with our Valet Service have been shared with our upper management team and have... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here while I was attending the Microsoft Conference Tech-Ed. Was a nice hotel, not the best I have stayed at but a nice one. Room was clean and staff friendly. The fitness room was ok, but a little small and it got quite warm in there. The pool outside was ok, but not possible to buy anything at the... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Daniel N., We are pleased you enjoyed your stay while attending the Microsoft Convention, We hope to see you again soon! More

Ashbourne, United Kingdom
Top Contributor
130 reviews 130 reviews
50 hotel reviews
300 helpful votes 300 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My client booked this hotel for me as it was very close to their offices - I was in town for a week of meetings. Travelling from the airport (IAH), the hotel is easy to find. Follow I-45 from the outer ring (Sam Houston) towards downtown, and pick up Smith Street. The hotel is on the right after the Chevron... More

Was this review helpful? Yes 3
DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Stephen A., Thank you so much for sharing your recent experience at the Crowne Plaza Houston Downtown. We are pleased that all of the services and amenities exceeded your expectations. We look forward to having you as our guest again soon! Happy Travels! More

Warrenton, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

I read several negative reviews. However while the hotel was older I did find my room clean, and the front desk staff attentive. I did not use bell service or restaurant, the hotel this was an overnight stay to catch a flight TV worked fine, bathroom was clean supplies were here everything I have stayed at other Crowne Plaza hotels... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Colfax 80, Thank you for your comments, we hope the next time you are in Houston you will have more time to experience our services and amenities and all that Houston has to offer! More

Austin, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

We hosted our daughter's wedding reception at this location. Cannot say enough about the staff! Every request was fulfilled above and beyond our expectations. The staff was very friendly. We got excellent value for our money. John, one of the customer service managers was excellent - there were some issues with the A/C in some guest rooms. But they problems... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear K H, Thank you so much for your GLOWING review! We do have an AMAZING team here and we appreciate you taking the time to recognize their efforts. It was an honor to be a part of your daughter's special day! Cheers! More

Pune
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 5, 2014

While on tour to Houston for almost 3 weeks, the stay at Crowne plaza , Houston Downtown was really memorable. The advantage is that hotel is very close to major corporate offices like Chevron, Exxon, KBR and well connected. The most important thing I would like to mention here is that the staff is highly courteous and cleanliness is very... More

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DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear Vikas69, Thank you for sharing your recent experience at the Crowne Plaza Houston Downtown! We look forward to having you as our guest again the next time you are traveling to Houston! More

New Iberia, La.
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

I love staying here and do so often. The staff here is top notch, the rooms are large, (especially for a downtown hotel) always very clean and they provide the best soaps, shampoo and lotion in the bathroom of any hotel I've stayed at.

Was this review helpful? Yes
DIRECTOROFSALES007, Director of Sales at Crowne Plaza Houston Downtown, responded to this review

Dear cOid, We are THRILLED top be your "Home Away from Home" when you are in Houston! Thank you so much for sharing your experience with others. We look to see you again soon! Happy Travels! More

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#53 Romantic Hotel in Houston #80 Family Hotel in Houston #93 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but Crowne Plaza Houston-Downtown is just that. A premier locale situates us between the buzzing industry sector including giants such as ExxonMobil and Chevron as well as fantastic Houston attractions like Minute Maid Ballpark, home of the Houston Astros. Retire to your room and enjoy the plush delights of our exclusive Tempurpedic mattresses and turndown service, with modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive club rooms provide extra spacious accommodation. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include only PRECOR equipment, and don t miss a meal at Brazos Restaurant. Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of Crowne Plaza Houston-Downtown, among the finest of hotels in Houston. ... more   less 
Number of rooms
259

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