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All 452 Houston hotels

Crowne Plaza Houston Downtown

3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)
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Ranked #112 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
ProfCje Tucson, Arizona
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose The Crowne Plaza because the location is convenient to Amtrak needed a layover for cruising out of the Bayport Cruise Terminal. The concierge was extremely helpful with our limo connection and we found the staff to be equally friendly and helpful. The property sits in the middle of Houston's fascinating Downtown which has impressive, postcard worthy architecture. The... More

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Senoia, Georgia
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here for two nights for a wedding. First, the only way to park your car at the hotel is to have the valet park it for you. Normally this isn't an issue & I don't mind paying for this service, but the valet staff here was absolutely horrible!! The first night we called down to request they call a... More

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London
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Houston for a conference that have been to before - but never stayed here before - next year I will definitely be back! It is a great hotel. Lovely room - spacious, clean & comfortable.Nice selection at breakfast. Staff are very helpful - reception staff in particular could not have done more to help me out. I... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear SJMOatway, First of all, thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. We are pleased to hear we have excelled your expectations and that you had a memorable time. We are still in the process of refreshing the whole hotel so we... More

Beaumont, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was there for a business conference in Houston held at George Brown Convention Center. There were a few minor issues that were resolved in a professional manner. The location is downtown and is convenient to so many locations in the area.

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear WLP, Thank you so much for taking your time to fill out an online survey regards to your recent stay at Crowne Plaza Downtown. We are honored you have chosen our hotel and that you enjoyed your stay with us. We are currently in the process of refreshing our whole hotel so we hope to see you back soon... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I must say when I read the reviews on trip advisor I was a little hesitant on staying here. But I must say I cannot say one bad thing about this hotel. From day one, upon check in we had a problem with our room which was swiftly changed and upgraded. My friends and I loved the location, shuttle service... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Nanzoid86, Thank you so much for filling out an online survey regards to your recent stay with us at Crowne Plaza Houston Downtown. We are honored that you found our accommadion, staff, amentities, and restaurant very satisfactory. We always continue to strive for the better and learn from our mistakes everyday. We will definately let the following collegues know... More

Portals Nous, Spain
Top Contributor
71 reviews 71 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

OK location downtown Houston and very reasonably priced hotel, BUT tired looking and in desperate need of some TLC and upgrades. Big rooms with comfortable beds, but decor leaves a lot to be desired..

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Ola Peter T, Thank you so much for taking your time to fill out an oline review regards to your recent stay with us at Crowne Plaza Downtown. We are in the process of refreshing our hotel completely by the end of the year so we hope to see you back at our hotel soon. Also there is going... More

Top Contributor
122 reviews 122 reviews
25 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had heard poor reviews from some of my colleagues with regard to this hotel. However I cannot say the same. Check in was quick and efficient, I was upgraded to a junior suite on the top floor also. Room was clean with plenty of toiletries and nice towels, wifi was good. Breakfast maybe a little disappointing compared to a... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear John B. Thank you so much for taking your time to write an online review regards to your recent stay with us at Crowne Plaza Downtown. We are pleased to hear that your stay was memorable even though it was for business and our accommadation and service was satisfactory. We hope to see you back here soon John B.... More

Temple Terrace, Florida
Top Contributor
57 reviews 57 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The list airport shuttle as an amenity (for a fee). However, the hotel does not provide anything. SUPERSHUTTLE does. So this means you have to ride all over town to pick up other people on your way to the airport. I was not the only guest to have a problem with this. A lady checking out at the same time... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ctrever23, Thank you so much for filling out an online survey regards to your recent stay with us. I am sorry to hear that you did not have an enjoyable stay here with us. I do understand you are frustrated with the way we have our airport transportation system set, but it is under our amenity section for we... More

Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in Houston, TX on business and stayed here. It's a good value for the cost. It's in a decent downtown location, is clean, and has what you need on-site (fitness center, restaurant, bar, and pool). No real complaints except I hate when establishments charge you for valet parking.

Was this review helpful? Yes
Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear ksweet93, Thank you so much for taking your time to fill out an online survey regards to your recent stay with us. I am glad you found our location , accommodation, and amenities to your liking. I do apologize but due to us being located in central downtown space is limited as far as parking, therefore we only offer... More

San Mateo, California
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If the Crowne Plaza is near your business dealings in Houston, then it's a fine place to stay.  The good news is that I was upgraded to an executive king room which meant probably a slightly larger room and a more comfortable mattress - which indeed it was along with fluffy pillows. The room was clean with a desk and... More

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Soojin H, Guest Services Manager at Crowne Plaza Houston Downtown, responded to this review

Dear Tom S, Thank you so much for filling out an online survey regards to your recent stay with us. Despite the room being near the elevaor I am glad the accommodation and the location was to your liking. I do wish you let us know regards to the noise for we do have complimentary ear plugs for our guests.... More

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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