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Westin Galleria Houston Hotel

4.0 of 5 5060 West Alabama Street, Houston, TX 77056
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Westin Galleria Houston Hotel
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Westin Galleria Houston Hotel
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634 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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The Hague, The Netherlands
Top Contributor
533 reviews 533 reviews
117 hotel reviews
368 helpful votes 368 helpful votes
4 of 5 stars Reviewed yesterday NEW

Indeed as mentioned by recent reviewers the Westin Galleria is renovating its five elevator bank. I had the pleasure of a thrillride in the first new elevator once. Otherwise the remaining slow but steady previous century elevators arrived fairly quickly. No excessive wait times were experienced at all during a four day stay. It does help a bit to press... More 

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Tampa, Florida
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Rooms were excellent in size and cleanliness. Location was great for hosting our event. Love the mall attachment and ability to walk to the other hotel and conference room via the mall halls. Plenty of things to do in the area too. Will go back to this location.

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Oosterhout, The Netherlands
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for a conference. Attached to a mall, it's ideal to get your shopping done in between meetings. Excellent breakfast can be had in a restaurant right next to the entrance into the hotel from the mall. Beds are excellent. Hotel is located close to a long strip lined with restaurants and shops. One major downside: the elevators are... More 

Was this review helpful? Yes 3
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Rainer1908, Thank you for the kind words regarding our Heavenly Beds and close proximity to the Galleria mall. These, along with the Daily Grill, are just some of the things we enjoy seeing our guests take advantage of and I hope that they proved beneficial to your stay. In regards to the elevator, they are currently undergoing an 18-month... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a Westin which normally means crisp, clean, modern. This hotel is not. Rooms are tired and look as though they have not been updated in sometime. Bathrooms need a deep cleaning. Beds are still comfortable and with the exception of checkin the service was excellent.

Was this review helpful? Yes 2
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Rock714, Thank you for the feedback on your recent stay. I am disappointed to hear that we did not provide you with a refreshing environment to relax in. Our last renovations took place in 2009 and as per Starwood and Westin regulations, we should be coming up on the next round in the near future. I am, however, elated... More 

London, United Kingdom
Top Contributor
50 reviews 50 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here just after Christmas and the Hotel was packed due to one of the College Football teams using it as a base. The room size was good and this is an excellent choice if you want to shop in the Galleria as its attached. However they are currently renovating the elevators and it is no exaggeration to say this... More 

Was this review helpful? Yes 2
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Islington70, We appreciate the feedback you have left us on your stay at the Westin Galleria Houston. I sincerely apologize for the inconveniences caused by the elevators. They are currently undergoing an 18-month renovation to make them more efficient and prompt. While we work diligently to complete this project, we appreciate your patience. In regards to the concierge, I... More 

Los Angeles, California
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staid here for a week-long conference. My number one expectation for any hotel is a good night sleep and that box definitely got ticked: typical for most Starwood hotels, the mattress was fantastic and my room was quiet which both made for great sleep quality. I had room service three times for dinner and the food arrived in less than... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings TeegeeLA, We appreciate you taking the time to leave us feedback on your stay at the Westin Galleria. I am thrilled to hear that our Heavenly Bed provided great sleep quality during your refreshing experience with us and that we were able to provide prompt service to you throughout your stay. Being a Starwood Preferred Guest Gold member takes... More 

Dallas, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel room was clean, is in a great location attached to a huge mall with lots of food options, and free parking. I'd recommend to stay there for sure. I am not sure if they have a "club room" though, but other than that it was top notch.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings RichCase1965, Thank you for the kind words regarding our location and refreshing environment. We are sincerely elated to hear that your stay warranted a five-star rating and look forward to hosting you again in the future. Be Well, Veli Shah More 

San Antonio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is in a good location but things quickly go down hill from there. Two elevators out of six worked and the hotel was full. There was a minimum fifteen minute wait to go up or down in a packed elevator. The shower had mold, the shampoo bottle was used, and the bed had hair in it. To top... More 

Was this review helpful? Yes 2
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Mdmcmanus1, Thank you sincerely for providing feedback on your recent stay at the Westin Galleria. I am truly disappointed to hear that we did not provide you with a refreshing and revitalizing environment. I have reviewed your comments with our Director of Housekeeping to ensure that attendants are coached on maintaining the integrity of our room cleanliness. I apologize... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel with easy access to the Galleria shopping centre, close proximity to downtown Houston and surrounding areas. The Hotel has good facilities including a gym with all the standard amenities. The staff are friendly and willing to accommodate.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Melissa W, We are pleased to hear that our close proximity to the Galleria mall and to downtown Houston proved beneficial to your stay and that you enjoyed our Westin Workout Fitness Studio. We are especially thrilled to hear that our staff was warm and welcoming. We look forward to hosting you again in the future! Warm Regards, Veli... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here to attend college sporting event wherein this hotel was named the "team" hotel. After making the non changeable, no cancelation reservation on December 14th, I immediately received an email asking if I would like to "upgrade" to a deluxe room on our upper floors, with spectacular views. I responded sure. On December 22nd I received an email stating... More 

Was this review helpful? Yes 4
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Joseph C, We appreciate you providing feedback on your recent stay at the Westin Galleria Houston. We strive to provide all of our guests with a revitalizing experience and regret that we failed to provide this for you. I do apologize that we were not able to meet the early check-in request and your deluxe preferences. Due to high... More 

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Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#23 Luxury Hotel in Houston
#110 Business Hotel in Houston

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