Went for a family weekend with 3 and 6 yr olds. Highly recommend for families as far as location. No issues with staff or maid service. Everyone was friendly. Rooms were simply decorated but clean. Pros: fast elevators large comfortable rooms low hallway noise on 18th floor didn't hear neighbors upstairs or next door location to mall, restaurants kid play... More

Good hotel, great situation but the most outrageously priced breakfast ever! The only other option was Starbucks or MacDonalds! As we were undertaking a 7 hour journey on amtrek we had to eat something

Be aware that its not all inclusive. They charge to use the business center and parking too. That was about $100 more than I expected for my four night stay. Other than that it is a very good hotel with walking access to a mall and some good restaurants. We also had trouble with maid service. Did not get our... More

One night stopover on the way home after a fantastic Disney Cruise. Huge room with loads of room for an extra bed for our 4 year old and literally attached to the shopping centre. Brilliant. The gym is in a converted like conference room. Breakfast is in a restaurant in the shopping center. The service was poor - felt like... More

Good quality hotel. Can't beat the location if shopping at the galleria. Room was nice, all employees encountered were professional and personable. There was more than ample free, self parking. The price of breakfast was a little absurd for a hotel of any star rating. I was in a room right next to the elevators, but it wasn't loud enough... More

Stayed here with family to watch nephew in a swim competition. The room was very nice and our request for a roll out bed was quickly & pleasantly accommodated. There are so many things to do and a variety of really good restaurants right there in the mall.....so many shops, so little time. Everything was so convenient, from parking to... More

Have been staying at this hotel for this past year and is a great hotel. You actually stay inside the galleria mall and can go shopping all day. Rooms are clean and the beds are great. Don't think twice and reserve this wonderful hotel.

I flew in from Chicago with my brother to see family in the burbs. Hotel is extremely convenient with the car rental on site. The Galleria was awesome, the hotel is connected to it,though I didn't have much time to shop. The mall has plenty of restaurants no matter what your budget is, but they are mostly chains you may... More

The hotel is right inside the shopping mall. I am a SPG Platinum member. I got upgraded to a hi floor room only and not a suite. There is no lounge. I was offered points or continental breakfast. I'll probably get more if I stay at another Starwood property. AS a platinum member, I have to pay for internet. I... More