We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Galleria Houston Hotel

Hotel website
Hotel deals
5060 West Alabama Street, Houston, TX 77056
Special Offer
Book Early and Save
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Westin Galleria Houston Hotel
Professional photos View all
Browse nearby
Westin Galleria Houston Hotel
Write a Review

672 reviews from our community

Traveler rating
    219
    211
    142
    71
    29
See reviews for
105
88
44
344
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (672)
  • Mar-May only
    (167)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (199)
  • Dec-Feb only
    (163)
All months
Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel was within the Galleria Mall. Stayed three nights for a conference. Food served at the conference was very good. Staff were very nice. Room was fine and nice and clean. Elevators were slow but not terrible. Facilities for the conference were very good. All and all had a nice three days.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Room is very quiet, clean and spacious. Service is very professional and efficient. Gym is well equipped and not crowded at all. Didn't get to explore the Galleria shopping center but could imagine it could be a great way of kill some time!

Was this review helpful? Yes
Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed here for a wedding. It is attached to a mall (I found it convenient, but not picturesque.) the room was quite comfortable and the bed was great. However I found the sound proofing lacking. I had to use earplugs because I could hear the kids in the room across the hall when both rooms doors... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings 12Debbie12, Thank you for taking the time to leave us feedback on your stay at the Westin Galleria. I sincerely apologize for the noise disruptions, and I hope that this did not hinder your refreshing stay. However, I am grateful that our spacious rooms, Heavenly bed, and close proximity to the Galleria Mall proved beneficial. We look forward to... More 

Carlsbad, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at property in early April with my family...right off the bat there were problems: Only one elevator worked so there were were long lines in the lobby or long waits on guest floors. I asked a customer service representative about it and was told an elevator upgrade program has been underway for 18 MONTHS. Bottom line: I would avoid... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Good evening David M., I sincerely apologize for the delay in elevator service. It is never our intention to hinder our guests' stays with these types of inconveniences. We are actually currently halfway through an 18-month total renovation and I want to assure you that we are working diligently to complete this project as early as possible. I hope we... More 

Columbus, Ohio
Top Contributor
66 reviews 66 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I was able to get likely their lowest rate 119$ so that has to be considered in this review. Basically without a lot of luck and searching you can't stay near the Galleria much less IN it for that price. You walk out into the middle of the mall. And that is one problem among others. Someone could come in... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Julia B, We appreciate you leaving feedback on your stay with us. I sincerely apologize for the delay in elevator service. We are currently undergoing a elevator renovation and while we work diligently to complete this, we appreciate your understanding and patience. I hope we are awarded the opportunity to host you post-renovation so that we may improve on... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The room was nice but nothing super special or fancy. The bed was comfortable tho. I thought it was a little weird that a nicer place like this has adjoining rooms. We did have to turn the air down to like 60 to keep it cool in there We ordered room service and the food was amazing. The portions weren't... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings C3lind, Thank you for leaving us feedback on your stay at the Westin Galleria. I am elated to hear that our Heavenly Bed and Room Service menu proved refreshing and beneficial to your relaxing stay. We look forward to hosting you again in the future. Warm Regards, Veli Shah More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Very disppointing. Westin standards not upkept at this property. Needs refurbishing. Not mini bar and few room amenities. Bare bones average room. Noisy. The pool is depressing and I would not swim in it for anything.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Josie M, Thank you for leaving us feedback -- your candor is greatly appreciated. We strive to provide all of our guests with the refreshing environment expected from the Westin brand, and I apologize that we did not fulfill our commitment to you. Our previous renovations took place in 2009 and, as per Starwood and Westin regulations, we should... More 

Chicago
Contributor
12 reviews 12 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just don't do it, folks. There are plenty of other nice hotels around. The rooms are tired and it easily takes ten minutes to wait for an elevator each time. I was late for a meeting because it took ten minutes for the elevator to arrive and then it stopped on every floor on its way down when no one... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings MF23Beach, We appreciate you leaving feedback on your recent stay at the Westin Galleria Houston. I sincerely apologize for the delay in elevator service. We are currently undergoing an 18-month renovation and your patience with us is greatly appreciated. We truly regret the inconveniences this caused during your stay. In regards to the room service wine order, I apologize... More 

Tuscaloosa, Alabama
Top Contributor
66 reviews 66 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am very impressed with the overall experience. The staff has been very friendly and accommodating to my travel itinerary and requirements. The room very quiet and relaxing. The bathroom was well equipped and they provide all the basic needs. The room is very spacious and was able to work and relax.

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Bryan B, We greatly appreciate your review of the Westin Galleria. We strive in providing our guests with personal service and are thrilled to hear that our staff has assisted in creating a memorable Westin experience for you. We are glad that you enjoyed our large rooms and heavenly amenities. We hope you will allow us the opportunity to... More 

New York City, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in the Westin primarily because I was conducting business at the Galleria, so as far as location goes it can't be beat! It was tough to find the hotel on GPS-I wound up driving around/past it almost 3 times before I stopped listening and just turned in to the valet line. The staff at the front desk was... More 

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Emily B, Thank you for reviewing your recent stay at the Westin Galleria. We are glad that our location assisted in conducting business while in town. We are starting our renovations with our elevators and shall continue into the guest rooms in the near future. We hope you will allow us the opportunity to host you post renovations. Kind... More 

Questions? Get answers from hotel staff and past guests. Ask a question

264 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (134)
Viewed
Room/suite (51)
Viewed
View from room (17)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (20)
Viewed
Business center/function rooms (5)
Viewed
Pool/beach area (7)
Viewed
Dining (3)
Viewed
Other (22)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (117)
Viewed
Amenities (24)
Viewed
Pool (14)
Viewed
Restaurants and Bars (8)
Viewed
The Hotel (21)
Viewed
Traditional Queen Room (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (8)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question