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Westin Galleria Houston Hotel

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5060 West Alabama Street, Houston, TX 77056
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Westin Galleria Houston Hotel
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687 Reviews from our TripAdvisor Community

Traveler rating
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    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was great! The room was comfortable, roomy and up to the standards that I have come to expect from this chain. There were only two downsides for me; the elevators were always slow and seemed to take too long for me (I was on the 21st floor), and, it sure would be nice if there was a microwave... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear ATL_Everett, We are thrilled that you and your family enjoyed your time with us! We strive to create memorable Westin experiences for all of our guests and are overjoyed to hear we fulfilled our commitment to you. We truly hope to be able to be your go to hotel during all of your travels to the Houston Galleria area.... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in 3 rooms for family and really enjoyed the time the rooms were clean and comfortable. The staff was friendly and best of all there is access to the right from the 3rd floor of the hotel. You can literally shop till you drop. The entire family enjoyed the stay and we plan to come back at Christmas time.

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Salinas, California, United States
Top Contributor
159 reviews 159 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Super comfy beds, check in was fast and efficient. Valet service was very prompt. Had dinner close by at The Daily Grill. There is also a Starbucks near the lobby (out in the mall so perfect if weather is rainy, not and humid, etc.) Was only there one night for business so unfortunately didn't have time to check out much... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear 556danaa, We are thrilled you enjoyed your recent visit to the Westin Galleria! Our heavenly rainfall showers and Heavenly white tea scent truly assist in providing a refreshing stay and our location is great for small distractions during any busy business travels! We hope to continue being your choice hotel during any future travels to the Houston Galleria area.... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stay there for 3 nights. Hotel is in convenient location as other reviewers have mentioned. Room is clean and bed comfortable. The negative part is the daily cleaning of the room. Everyday when we came back around 4 pm and the room was not yet clean and we had to call service. We were told that room cleaning can be... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear ThanavatJ, Thank you for taking the time to provide us with your feedback on your recent stay. I apologize that we did not provide housekeeping services earlier in the day. Our housekeeping staff does start cleaning rooms at 10 am each morning and work as quickly and diligently as possible to clean all possible rooms. We hope this did... More 

Chicago, Illinois
Top Contributor
127 reviews 127 reviews
50 hotel reviews
302 helpful votes 302 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in/adjacent to the Galleria Mall, this hotel is very convenient to shopping and restaurants. Only drawback--traffic around 5PM is very heavy. Otherwise, bellmen and front desk are efficient and the rooms are well sized and beds are comfortable. I always stay here when in Houston.

Was this review helpful? Yes 1
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

J W, Thank you for your continued loyalty to the Westin Galleria. We are thrilled to hear that you enjoyed your stay with us and look forward to providing you continuous invigorating visits! You are completely correct in regards to the traffic around the area at peak time, but with taxis outside 24 hours a day and Uber, we hope... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very convenient location in the Galleria Mall. However, this turned out to be both blessing and curse - whole place was pretty crowded all the time, and you'd be waiting forever to catch an elevator. .which are, additionally, really noisy, so try to get a room as far up and as far from the elevators if you can. (Initially was... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear KKSierra, We greatly appreciate your kind words in regards to your recent stay at the Westin Galleria. We are truly elated to hear that our staff provided you personalized service and created a memorable Westin experience. We are in the midst of a full renovation of our elevators which will reduce such disruptions to our guests. We hope to... More 

Rome, Italy
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I am so disappointed with this hotel that I writing this during my stay. The check in staff are fantastic, but the experience stops at the front desk. This is the second Westin in Texas that I've stayed in the last 4 days, not once has anyone offered to help with bags, this is so odd. The room, second as... More 

Was this review helpful? Yes 2
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Debra E, We appreciate your candor and genuinely regret any inconveniences you endured. It is disappointing that we did not offer to assist you with your luggage and assure you we have reviewed this with our luggage attendants to ensure that we are living up to the quality of service known for at the Westin. You may be interested... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 4 weeks ago

Very Comfortable! Even with the hotel being located in the mall, it's not loud at all. Comfy beds but the rooms are basic. If you're looking for a modern or vibrant unique style to make you feel like you're actually on a vacation, then this wouldn't be the hotel for you but over all it's a comfortable hotel with great... More 

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Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Good evening, Thank you for your kind words regarding our Heavenly Beds and close proximity to the Galleria Mall. We look forward to hosting you again in the future and hope that we may provide you with yet another 5-star stay. Be Well, Veli Shah More 

Aberdeen, United Kingdom
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Because we did not accept a room with an adjoining door we were given a room next to the cleaners room which had lifts in it. Also right next to the ice machine, what a racket from early morning to late evening. The lights on the bedside cabinet were shaking as they bumped trollies against the wall. We never had... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Dennis1903, Thank you for leaving feedback on your stay at the Westin Galleria Houston. We strive to provide a tranquil environment for all of our guests to unwind in and I am disappointed that we did not fulfill our commitment to you. I greatly apologize for the disruptions in noise and hope that we are able to renew your... More 

Scotland, United Kingdom
Top Contributor
158 reviews 158 reviews
61 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed April 28, 2015

The soundproofing here is awful, nothing like the Westin Oaks where you don't here anything. There is constant noise from other rooms and you hear every toilet flush and running water. The room is ok and clean and the beds are ok. Bathroom is dated. Much quieter and better soundproofing at the Westin Oaks. A bit overpriced for room only.... More 

Was this review helpful? Yes 1
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Good afternoon littlereddevilag, Thank you for your feedback on your stay with us. It might interest you to know that we will be beginning our next round of renovations in the near future and I have documented your insight for consideration during planning. I hope that we are able to improve on this experience post-renovation. We would be elated to... More 

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