I would just like to take this time to thank your staff for such a wonderful weekend. I had such a wonderful time. In today’s business world, time is
precious. You can rest assured that I will always be respectful of the time you invest as we discuss the possibility of a mutually beneficial business relationship.
I felt like a...
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Perfectly located hotel with helpful staff to sort out any problems occurring, and I sincerely hope that anyone staying here has the pleasure of doing so on Edwin's watch.
Dear Kjetil A, Thank you for the nice review and for taking the time to recognize one of our Front Desk Managers, Edwin, for his inspiring service. We look forward in welcoming you back to our hotel for another uplifting experience. Be Well, Danny
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We spent four days at the hotel. It is located in the Galleria mall, so you have all the stores right there. The breakfast is served in a restaurant that is just beside the hotel, inside the mall, and is very good. The rooms are big and modern. The hotel is very clean and comfortable. Things work fine and the...
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Dear Esthercbuenosaires, Thanks for the four star review of our hotel, the Westin Galleria, Houston. At Westin, we are always striving to provide the most relaxing & comfortable experience possible and we are delighted to know we delivered on our promise. It’s nice to hear you enjoyed our amazing location, room accommodations and service. We so appreciate you taking the...
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No free internet, noisy rooms and some not very pleasant people at the front desk. Concierge desk were awesome, but for the price, I wouldnt stay there again.
Dear Cookie149, I am so sorry to hear we failed to meet or exceed your expectations. Your feedback is invaluable to us and we appreciate you making us aware of this less than perfect experience. With regards to internet, I would like to mention complimentary wireless is available for our guests in the lobby area. My apologies if you were...
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I stayed at the Westin from April 5-8th. When I was checking out I realized bumps all over my stomach, chest and face. Hotel definitly has Bed Bugs! I would inspect every inch of my hotel from now on because it's not worth staying in a bug infested hotel ever again. It's irritaing and looks gross!
Dear AndwR, our hotel takes immediate action and follows company protocol when claims of bed bugs are brought to our attention. We contact an outside pest control company and conduct a thorough investigation of the area in question. At the Westin Galleria, we have a very aggressive pest control policy in place which enables us to maintain the best quality...
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Our group stayed here and it was really great! Great rooms and great shopping!
This is a nice hotel, nothing fancy, but clean & a good nights sleep. I love the location, with respect to the nearness of the Galleria Mall for shopping & its impressive ice rink.
Nice location being located in the Galleria Mall - all the convenience of being close to 610 and inside the mall. Free parking 24/7 which is really great.
Have stayed here several times before, but hotel seemed tired compared with last time (2-3 years ago). However, the bed was still nice and comfy.
Elevators can be very slow if there...
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I spent several weeks for business in this hotel and enjoyed it immensely. Having stayed in other properties around Galleria, the location and availability of free parking below. (No need to valet park- there is plenty after 9pm in the mall underground parking just adjacent to the hotel itself). The internet access can be problematic- if you don't jot down...
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This hotel is not worth the price. As SPG Gold preferred guests we expect some additional consideration. We were told at check in (by a rude and unhelpful employee) that there were no king rooms available and that internet use per device could be between $10-50/day! We were offered an SPG amenity of free internet (for one device), 250 star...
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