We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Galleria Houston Hotel

Hotel website
Hotel deals
5060 West Alabama Street, Houston, TX 77056
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Westin Galleria Houston Hotel
Professional photos View all
Browse nearby
Westin Galleria Houston Hotel
Add Photo Write a Review

700 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    226
    221
    149
    73
    31
See reviews for
112
92
44
359
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (700)
  • Mar-May only
    (182)
  • Jun-Aug only
    (156)
  • Sep-Nov only
    (199)
  • Dec-Feb only
    (163)
All months
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for 3 days and 2 nights. The first night I suffered because I was joking and coughing all night long so I didn't get a good nights rest. Finally, I requested that they come change out the air filter in the room. That helped tremendously. The air quality in the room immediately changed. The air filter... More 

Was this review helpful? Yes
Cork
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Westin Galleria is actually IN the Houston Galleria shopping centre, the reception is at ground level and one level up is the entrance to the Galleria and shops. They have a restaurant in the Galleria that you can use your room card for meals and breakfast and the quality is good. If you like shopping you can buy everything... More 

Was this review helpful? Yes
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

This was our first time in a Westin. The hotel is literally in the centre of the Galleria Mall. Great size King room, free parking, roof top pool, Starbucks in the room and $5 for full gym kit rental. All the star were really friendly. Breakfast in the Daily Grill was also good.

Was this review helpful? Yes
Santiago, Chile
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Houston to visit family and also for work. This hotel was very nice, very convenient, and at the Galleria Mall which was also great for shopping. Valet or self parking. Restaurant is in the Mall but is attached to the hotel and charges to the hotel.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings hatchchilepepper, Thank you for the kind words! We look forward to hosting you again in the future. Sincerely, Veli Shah More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely staff and lovely people. Staff were friendly and always wanting to help. Great location linked to the mall A very clean and a pleasure to have been able to stay here. recommend this hotel over and over again!!!

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Lisa P, We are elated to see that your stay with us warranted a 5-star stay. We appreciate your kind words regarding our staff and look forward to hosting you again in the future. It would be our pleasure to provide yet another revitalizing experience. Warm Regards, Veli Shah More 

Lisbon, Portugal
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a couple of meetings in Houston and were pleasanrly surprised by this hotel. Outdoor swimming pool allows a good start into the day. Rooms are clean, large. Staff are friendly and helpful, taxis are available, shopping mall a few metres away. We will come back!

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Sebastian L, Thank you for leaving such kind words on your stay with us. We are elated to hear that our outdoor swimming pool, spacious rooms and welcoming staff proved beneficial to your revitalizing experience. We look forward to hosting you again in the future and cannot wait to provide you with yet another refreshing stay. Warm Regards, Veli... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Planned to stay 4 nights here. Connected to Galleria so convenient for shopping. Can park for free at galleria but doors are locked after hours. Rooms are older. Ended up staying one night and moved to JW Marriott across the street. JW has much nicer rooms, lobby, and pool. I would recommend JW over Westin.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Steve G, We appreciate you taking the time to leave us feedback on your stay. I am disappointed to hear that the aesthetics of our facilities hindered your otherwise refreshing stay. It might interest you to know that since our last renovations took place in 2009, Starwood and Westin regulations dictate that the next round of renovations begin in... More 

Level Contributor
11 reviews
9 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

When I entered the room in 17th floor I felt like Sheraton in St Joh's, almost the same room. Bathroom, furniture and Room layout. same supplier. Room and bed was ok, but I slept only a few hours before awakening, then felt asleep again. (Later I realized that it was the AC system awakening me. not good. Staff wery helpful... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Lion1947, We appreciate you leaving us feedback on your stay with the Westin Galleria Houston. I am disappointed to hear of the noise disturbances caused by the air conditioning unit and apologize that this hindered your otherwise refreshing stay. I hope that we are awarded the opportunity to host you again in the future so that we may improve... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in... More 

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings elleesse2015, We really appreciate you taking the time to leave us feedback on your stay with the Westin Galleria Houston. I am disappointed to hear of the challenges you’ve experienced with valet and the damage to your car. We look forward to having the opportunity to rectify this issue with you. In regards to the elevators, we are currently... More 

Perth, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

easy access, good size room, well placed for business, shopping and walking distance to nice restaurant. adjacent to the shopping centre make it easy to keep busy during downtime. the restaurant is in the shopping centre and the service is average.

Was this review helpful? Yes
Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Ben P, We appreciate you leaving us feedback on your stay. I am delighted to hear that our spacious rooms and ‘Work Well’ atmosphere proved beneficial to a truly invigorating experience. Our close proximity to the Galleria Mall is just one of the many conveniences we hope our guests take advantage of and I am glad that you were... More 

Questions? Get answers from hotel staff and past guests. Ask a question

273 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (134)
Viewed
Room/suite (51)
Viewed
View from room (17)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (20)
Viewed
Business center/function rooms (5)
Viewed
Pool/beach area (7)
Viewed
Dining (3)
Viewed
Other (22)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (117)
Viewed
Amenities (24)
Viewed
Pool (14)
Viewed
Restaurants and Bars (8)
Viewed
The Hotel (21)
Viewed
Traditional Queen Room (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (12)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay