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Westin Galleria Houston Hotel

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5060 West Alabama Street, Houston, TX 77056
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Westin Galleria Houston Hotel
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Westin Galleria Houston Hotel
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663 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tuscaloosa, Alabama
Top Contributor
61 reviews 61 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am very impressed with the overall experience. The staff has been very friendly and accommodating to my travel itinerary and requirements. The room very quiet and relaxing. The bathroom was well equipped and they provide all the basic needs. The room is very spacious and was able to work and relax.

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New York City, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in the Westin primarily because I was conducting business at the Galleria, so as far as location goes it can't be beat! It was tough to find the hotel on GPS-I wound up driving around/past it almost 3 times before I stopped listening and just turned in to the valet line. The staff at the front desk was... More 

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Haslemere, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here now three times over the last three years on annual trips to Houston on business. Most convenient to shopping mall, so plenty to walk round, which of course is important since it is not necessarily practicable in Houston weather from other hotels to have a place to walk around indoors from. And a great shopping mall it is,... More 

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2 reviews
3 of 5 stars Reviewed 1 week ago

The front desk people were friendly and informative. They offered me free WiFi at the front desk for signing up as a Westin member (also free). They charged me for valet parking when I self parked, but they did not give me a hassle in removing it from my bill. The proximity to the mall can't be beat. You literally... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Levi W, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate all guest feedback as it provides us invaluable insight to the guest experience. We have begun renovating our elevators and will be expanding to our guest rooms in the near future. We hope you will allow us the opportunity to... More 

Broughty Ferry
Contributor
16 reviews 16 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had the pleasure of staying here for 8 nights recently whilst on a work trip. The room was spotless everyday, all the members of staff I came into contact with were very friendly with the highest level of customer care/service I have witnessed in any hotel. The location was perfect being located right next to the mall, but quiet... More 

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Monterrey, Mexico
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel has great location, but it really needs a facelift, the elevators are very old, the carpet in the room smells, the safety deposit box was not working, the water inthe shower smelled funny, fishy like. It is vey covenient to stay if you are shopping at the Galleria, but if no definately stay at a better hotel, and... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear MLL72, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate all guest feedback and assure you that we will review all aspects you addressed. We have begun our renovation, starting with our elevators. We hope you will allow us the opportunity to host you post renovation so that we may provide... More 

Renton, Washington
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

After leaving another of the Westin chain hotels, I stayed at The Westin in the Galleria, Houston. I had a very comfortable and spacious room. My only real complaint has nothing to do with the hotel itself. There is a lot of construction going on at the Galleria mall next door. The jackhammers start at 5:30 am. From my room... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear L0r1H, We appreciate your review of the Westin Galleria. We sincerely apologize for the noise caused by the Galleria mall’s expansion. We try and work with the Galleria to minimize any impact of noise caused by the construction for our guests and appreciate you having brought this to our attention. We hope you will allow us to continue to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

You won't be disappointed...the staff was pleasant and who doesn't want a hotel walking distance from the mall. Beautiful place to visit. I will def will book at this hotel again. If I ever visit houston again.

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Frankfurt, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

all in all a good hotel, with good staff and a superb location right next to the galleria shopping mall. the gym is somewhat clinical and bare, but ok for a workout. the hotel bar is located just outside of the hotel, you have to exit through the shopping mall and reenter the grill.

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear MJG76, We appreciate your review of the Westin Galleria. We strive in providing out guests with a refreshing atmosphere to unwind in and are elated to hear that you enjoyed our spacious rooms. We hope to be able to continue hosting you during any future trips to the Houston Galleria area. Kinds regards, Jennifer Rincon More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall we had a good stay. Just a few things to mention. The shower in 1637 was leaking and caused the shower head to have a low flow. The view from both 1637/1638 were not that great. On our last night I couldn't sleep because there was someone either above or below us that were partying with loud music.

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear BrianVilayvanh, Thank you for taking the time to review your recent stay at the Westin Galleria and for bringing these occurrences to our attention. Please be assured that we have brought the shower to the attention of our engineering department to have it fixed immediately. In regards to the noise disruption we would like to speak more about that... More 

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