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All 451 Houston hotels

Westin Galleria Houston Hotel

4.0 of 5 Hotel   |   5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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Ranked #99 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed yesterday
nancy e Chicago, Illinois
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558 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

My airlines lost my luggage and the folks here at Westin really helped out and made my life easier. They gave me a bag of necessities and I was able to borrow exercise gear to go and shop for new clothes. From checking in to the Hertz guy and the valley everyone here is wonderful.

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Old Greenwich, Connecticut
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If they took the signage away you would think you were in Eastern Europe. Shoehorned into the Mall. No cafe, bar or restaurant - all are in the Mall. Swimming pool wedged between a multi story car park and industrial plant. Rooms OK. At 200 usd go to the Regis. If you get a room very cheap here maybe ok,... More

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Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear SimonBound, We appreciate your candor regarding your recent experience at the Westin Galleria. We regret to learn that the location of our property and pool caused a disruption in your stay. In regards to your comment about our dining options, we do have the Daily Grill restaurant located outside the hotel on the third floor entrance into the mall.... More

Nacogdoches, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Wanted a centrally located hotel for a quick getaway in Houston, TX. Chose this hotel and glad we did. Easy access to everything! The room was very clean and the beds were super, super comfortable! The customer service of the hotel staff was above amazing and I will definitely be staying here again real soon! Hats off to the staff... More

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Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear msmic, Thank you for you kind comments regarding your recent stay at the Westin Galleria. We thrive in providing our guest with a refreshing and relaxing stay and are glad that we fulfilled this commitment. We are elated to hear that you enjoyed our soothing rooms, Heavenly bed, and personalized instinctive staff. Here at the Westin we inspire in... More

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel with a girlfriend for a night away. The hotel was very nice, the room was amazing, and the customer service was ***** STAR! Kudos to Enrikas Kucys at the front desk, he was very professional, relaxed, and made check in very easy! I will visit again, and will request for him to check me in and... More

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Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear SwimRun2, Thank you for your 5 star rating and uplifting comments. We are elated to hear that you enjoyed our serene and refreshing rooms during your memorable stay. Here at the Westin we possess the passion for excellence and strive to deliver personalized instinctive service and we are very pleased that Enrikas, our Senior Guest Services Manager, displayed this... More

USA
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a great hotel if you plan on shopping at the Galleria mall. It is close to shopping and really good restaurants both in the Galleria and in the local area around. The property is showing wear and tear and really needs an upgrade. We were very disappointed with the pool area for this class of hotel. The staff... More

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Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear VanessaKUSA, Thank you for your review of the Westin Galleria, we appreciate all guest feedback. We are delighted to hear that you enjoyed our location and the great amenities that surround us. We strive in providing our guest personal instinctive service and we are elated to hear that we were able to provide this for you. You might be... More

Oviedo, Florida
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights this week. There were a few mishaps (e.g., missed wake up call, bell service issues) but when I spoke with the manager she was very professional and compensated for the experiences quite well! The room was fine. I loved the placement of the electrical outlets which to me is always important. A/C worked extremely... More

Was this review helpful? Yes 1
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear dianegooslin, Thank you for taking the time out to review your recent stay at the Westin Galleria. We regret that you encountered some inconveniences during your stay but are glad to hear that our Manager was able to mend your impression by providing instinctive customer service, which is one of our Westin standards. We are also glad to hear... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Positive: Convenient to the Galleria, 24 hour fitness centre, large shower head, reasonable sized room, Starbucks coffee making in the room. Comfortable bed with pillow options. Negative: Rooms tired, no mini bar, pool very small, room (even on level 20 has loud air-conditioning). Inconsistent quality to Westin brand in Australia (which is higher quality). I'll continue my quest for a... More

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Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Bindi G, We greatly appreciate your valuable feedback on your recent stay at the Westin Galleria. We are glad to hear that you enjoyed certain aspects of our property such as the convenient location to the mall, our signature Heavenly shower and bed, and spacious rooms. You might be interested to know that our last renovation was in 2009... More

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Google map will direct you the wrong way to get to the valet station. Valet was nice. Not enough people to check us in but they added staff to accommodate. The rooms were clean. The bathroom is small and I couldn't figure out how to turn on the shower faucet I had to call the desk. The hotel is in... More

Was this review helpful? Yes 1
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Leslie B, Thank you for your recent review of the Westin Galleria. We are delighted that you enjoyed certain aspects of our property such as the helpfulness of our Valet, our refreshing rooms, and the convenient location into the mall. Here at the Westin we inspire to provide you with a tranquil and relaxing experience and apologize that there... More

Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed a week here for a business convention. The property was a bit dated and not as attractive as I expected. But it was comfortable, and the staff were excellent. Being attached to the Galleria is, of course, the best benefit. Shopping and fantastic food surround you - we never used the car once we checked in. The worst... More

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear IMVesuvio, Thank you for taking the time to review your recent stay at the Westin Galleria. We welcome all guest feedback and appreciate your insight. We apologize that the aesthetics of the hotel caused a disruption in your Westin Experience. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards... More

Austin, Texas
Top Contributor
56 reviews 56 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had... More

Was this review helpful? Yes 1
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Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
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Also Known As:
Westin Houston
Houston Westin

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Near Westin Galleria Houston Hotel

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Top-rated Attractions Nearby
Water Wall
Landmarks/ Points of Interest
Williams Tower
Architectural Buildings

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in Houston #34 Romantic Hotel in Houston #85 Family Hotel in Houston #99 Spa Hotel in Houston #104 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
Number of rooms
487

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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