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Westin Galleria Houston Hotel

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5060 West Alabama Street, Houston, TX 77056
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1 room 1 guest
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Westin Galleria Houston Hotel
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
169 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

Guest check in/out is easy and fast. Our room was very nice and so were the amenities. As a Starwood Member I receive a free bottle of water everyday which I find to be one of the best perks ahotel can hand out. Please feel free to remove the coffee machine from the room. For some reason I was unable... More 

Was this review helpful? Yes
Scottsdale, Arizona
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Upon arrival I had a very smooth check in warm welcome. I stayed on the 18th floor and had a very large comfortable room. TV was large, and the beautiful white bed duvet was impressive and comfortable. The bathroom was also large and had the rain shower as well as the hand held spray. The location of the hotel is... More 

Was this review helpful? Yes
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Susan B, Thank you for your valuable feedback! We are thrilled that you enjoyed your stay and felt relaxed with our Heavenly Beds and Bath. I am glad that we were able to resolve any inconveniences that you experienced swiftly and efficiently. I apologize that we did not provide a robe for you during our stay, however we do... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for over one week for two conferences. They did the following (and not necessarily in this order): 1. Key stopped working on multiple occasions 2. They checked me out mid stream during my stay and charged my credit card but did not give me a bill 3. They switched me to a "green" housekeeping program mid stay (code... More 

Was this review helpful? Yes 1
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Royal567, Thank you for your valuable feedback regarding your recent stay. I apologize for the inconveniences that occurred, and that we were unable to provide a refreshing experience. In order to gain more information and understanding regarding your stay, please reach out to us at wecare@westin.com. It is my hope that we are allowed the opportunity to host you... More 

Auckland
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Only in houston 2 nights, this was in ideal location, centrally located, great for the partners shopping, and didnt have to wonder off in the heat to far. Big rooms, overall friendly service, good value for money

Was this review helpful? Yes
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear KiwiAuckland77, Thank you for your high rating! We are thrilled that we were able to provide a relaxing and soothing atmosphere during your stay. If your travels bring you back to Houston, we would be elated to host you again at our property. Warm Regards, Laura Trapani More 

San Antonio, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is one of the BEST! The staff were excellent and went above and beyond to Exceed our Expectations and they did. We were celebrating our anniversary and were given a room upgrade, fruit and champagne. The rooms were beautifully decorated, quiet and comfortable. I highly recommend this facility to others, we will return soon. Candance & Laura were... More 

Was this review helpful? Yes
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear MRCBR, Thank you so much for your kind words and 5 star review! I am elated that our staff exceeded expectations and delivered the highest quality service. We look forward to your next visit! Warm Regards, Laura Trapani More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very professional, cozy, quiet and near all the best to-do spots in downtown Houston. My family had a lot of fun! Also it was really convenient to be near the mall. Also for some reason the elevator here is super fast

Was this review helpful? Yes 1
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Madison S, Thank you for your high rating! Our goal at Westin is to provide a relaxing and comfortable environment where our guests can experience all aspects of the hotel and surrounding shopping. We are thrilled that you and your family enjoyed your stay. We look forward to hosting you in the future! Be Well, Laura Trapani More 

Austin, Tx. USA
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This guy was fantastic. We had never stayed here and when we checked in there were 30 to 40 teachers in line to check in for a conference. We made sure we were at the right one (Westin or Westin Oaks) and he then brought all our stuff in and said something to the bell captain then he parked the... More 

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Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear samatpokejos, Thank you for your kind words! We are elated that you enjoyed your stay and that the experiences with our valet were memorable and efficient. I am disappointed that the breakfast experience did not live up to our standards, but I hope that we have the opportunity to host you again at our restaurant so that we may... More 

Washington, DC
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is convenient because you've got a lot of options in the mall for food, shopping, etc. The staff is very nice, and the valets in particular are very speedy at getting the cars for you (except very early ... we nearly missed our 7am flight because nobody could find that valet at 530am). That said, the hotel has... More 

Was this review helpful? Yes 3
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings SoundGuyDC, Thank you for taking the time to provide us with valuable feedback regarding your recent stay. We are thrilled that you were able to take advantage of our close proximity to the mall and shopping centers. I regret that we were unable to provide the relaxing and up-lifting environment that we strive to uphold. . It might interest... More 

Scotland, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at the Westin because it is so convenient for the Galleria and good shopping. The hotel is good, but slightly dated now, as are many of the hotels in Houston. My current trip has been plagued by being surrounded by some sort of frat party over the weekend. A lot of partying in room and just banging around... More 

Was this review helpful? Yes
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Mark B, Thank you for your feed-back regarding your recent stay with us. I regret that your stay was disrupted by the noise near-by. I assure you that we do not allow parties in the hotel, and the noise was dealt with as efficiently as possible. We thank you for your loyalty to our property and we look forward... More 

Detroit, Michigan
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very nice...clean, spacious rooms. It also has a great workout area. The Galleria Mall is attached to the hotel, which it very convenient. My only complaint, which is a pretty big one...is that there was no free wifi . Being that I was there for business, it was quite a pain. Oddly, some other people in my... More 

Was this review helpful? Yes
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings S H, Thank you for your valuable feed-back regarding your stay. In regards to the wireless internet, we do offer it complimentary in the lobby, and complimentary in the rooms depending on the rate. I regret that you were unable to utilize it during your stay, and we hope that we are awarded the opportunity to host you again... More 

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