We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 452 Houston hotels

Westin Galleria Houston Hotel

4.0 of 5 Hotel   |   5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Westin Galleria Houston Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Westin Galleria Houston Hotel to your Saves list
67%
Ranked #108 of 452 Hotels in Houston
A recent review
4 of 5 stars reviewed 2 days ago
Matt I Providence, Rhode Island
Write a Review

578 reviews from our community

Traveler rating
    199
    181
    116
    59
    23
See reviews for
94
77
36
297
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (578)
  • Mar-May only
    (140)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (167)
  • Dec-Feb only
    (128)
All months
Providence, Rhode Island
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this place a few months ago. It was a great experience, the staf was friendly, the hotel was clean and comfortable. If it wasnt for business it would be a nice place to visit with my family! Wouldnt mind going again.

Was this review helpful? Yes
Lamotte-Beuvron, France
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Even if this hotel is part of the SPG reward program, it's an old hotel. The reception desk does not welcome you as a guest but simply as "customer" (even if you're SPG guest ...). The room has enough place but need to be refurbished (material seems to be 15 years old). The bar is just open at lunch hours... More

Was this review helpful? Yes
New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Checked in at 9 PM, no acknowledgement of my platinum status, didn't have my reserved room type so I was stuck in a room with double beds, dingy hallways, no Internet access in the gym, buttons on the treadmill didn't work, no water in the gym, no Wall Street Journal's in the hotel, no club lounge, charged me $12 for... More

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear nycnd, We appreciate your candor regarding your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. We regret that due to occupancy levels we were unable to provide you with your requested room type. You may be interested to know that we are in the process of extending our WiFi to our Westin Work... More

Kerrville, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had a great stay at the Westin Galleria. We have also stayed at the Westin Oaks at the Galleria and decided to compare the two. Bottom line - both were excellent! The staff is amazing and the location is perfect. Both tie in the "perfect shower"category! The Westin parking entrance is a bit more elusive; however, you are usually... More

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear wearytraveler416, We appreciate your kind review of the Westin Galleria. We are thrilled you enjoyed the heavenly rain fall shower. We hope you continue allow us the privilege of hosting you during any future travels. Be well, Jennifer Rincon More

Alpine, Texas
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We love to stay at this location because my husband and one of my children likes to spend time in the hotel room, and my other child and I love to walk around and shop. There are endless possibilities for food at the Galleria. the rooms are spacious with lots of shelving and closet space. Beds are incredibly comfortable with... More

Was this review helpful? Yes
Perth
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Was a clean room, nothing flash, internet pretty good also. Close proximity to the galleria mall which was good for eating options. It was pretty busy when I was there, and I think it was booked out- place seems a little busy.

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Lukesal37, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate your feedback and hope you will allow us the opportunity to provide you with a renewed Westin Experience during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon More

Miami, Florida
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in July for business. The location of the hotel is great for any business you need to do in the Galleria area, and the location adjacent to the Galleria mall - with lots of shopping and restaurants - is also great for a business traveler. The staff of the hotel were fantastic - friendly and really went... More

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear markk612, We greatly appreciate your kind words regarding your recent stay at the Westin Galleria. We are always thrilled to hear that our staff assist in creating a memorable Westin Experience. We hope to continue hosting you during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon More

Seattle, Washington
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was disappointed by this Westin Hotel. When I arrived at 8:30 PM, I was told that my room was not ready because they were busy and behind at 8:30 PM with housekeeping! The room itself was large but uninspired. The bathroom was not fully cleaned.I requested a wake up call at 8 AM and it did not happen until... More

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Seattlejim01, We greatly appreciate your candor. We sincerely apologize for the inconveniences you endured during your stay with us and assure you that this was an exception to the level and quality of service we strive in providing. We hope to have the privilege of hosting you during any future travels to the Houston Galleria area so that we... More

Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I'm a Starwood platinum member, timeshare owner and lifetime gold member. I was a assigned a connecting room with two double beds. Additionally, the balcony is not accessible but there is no indication of that on the website. Look elsewhere when in Houston.

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear John S. Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize that we did not effectively communicate the inaccessibility of the balconies on our property. We would like to invite you to our sister property on the other side of the Galleria mall as those balconies are still accessible. We... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 2 nights in a deluxe room. Check in was very friendly and we were given a great room on the 20th floor. Very clean with terrific city views. I'm a fussy sleeper but I have stayed in 3 Westins now and can honestly say I have never woken once in any of their rooms. Well, obviously I did... More

Was this review helpful? Yes
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Downroute9, Thank you very much for your review of the Westin Galleria. We are elated that you and your family enjoyed your Westin experience. Our heavenly beds are incredibly inviting and it is always a shame when you have to get up and ready for the day! We hope to have the opportunity to host you and your family... More

Do you own or manage Westin Galleria Houston Hotel?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Westin Galleria Houston Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Orbitz, Priceline, Expedia, Travelocity, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Westin Galleria Houston Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Houston
Houston Westin

102 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (95)
Viewed
Room/suite (39)
Viewed
Bathroom (7)
Viewed
Hotel & grounds (8)
Viewed
View from room (15)
Viewed
Pool/beach area (4)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Westin Galleria Houston Hotel

Enlarge Map
Top-rated Attractions Nearby
Water Wall
Water Wall
Landmarks/ Points of Interest
Williams Tower
Williams Tower
Architectural Buildings