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Westin Galleria Houston Hotel

4.0 of 5 5060 West Alabama Street, Houston, TX 77056
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Westin Galleria Houston Hotel
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Westin Galleria Houston Hotel
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621 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The Westin Galleria is in a great location. And the room was very clean and comfortable. Feather pillows and white linens are great. The housekeeper noticed that I used the camomile tea - so the next night, she left two. Very thoughtful. And the room was HUGE and the AC worked great. But I was concerned that I saw two... More 

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2 reviews
1 of 5 stars Reviewed 5 days ago NEW

We stayed here for a teaching conference. A guy was given a key to our room while we slept on second night! Hotel management made it out to be our fault! Worse experience ever! Think twice before staying here. The location is good but that is it. Elevators take long time as well.

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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

I just spent two nights at this beautiful hotel that is at one end of the Galleria in downtown Houston, Texas. Christmas time is an excellent time to stay at this property, and you can exit the hotel and enter the Galleria shopping mall without ever having to be exposed to outside weather!! Both the hotel and the Galleria are... More 

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1 review
2 of 5 stars Reviewed 1 week ago

Great experience with one MAJOR flaw that some hotels are unfortunately adopting: artificially disabling TV input support. Rather than accepting that some customers travel with their gaming system or laptop and like plugging into the TV or a supported input hub, the hotel locks out ALL inputs rendering the gaming system you lugged half way across the country useless. Do... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

No signs in Parking lot to get to hotel, and no elevator means you guess where to go then lug your suitcase down 3 flights of emergency exit stairs. Oh, and no club, no restaurant, no bar. Place sucks.

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Esan9899, We appreciate your review of the Westin Galleria. We sincerely apologize that we did not provide you with a refreshing stay, and that we did not properly communicate the location of our restaurant, The Daily Grill. Our restaurant is located on the third floor of the hotel in the mall to the left of the entrance. We genuinely... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very nice: clean, modern, nice showers, and very comfortable beds. The staff is nice. Parking is easy and free. The wifi is not free, so that's not convenient. If you're looking to shop, this hotel is RIGHT IN the mall.

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Paris
Top Contributor
69 reviews 69 reviews
66 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

i won't comment on the area which is basically a gigantic shopping mall surroinded by giant parking lots and circled by highways. The room was large and comfortable with that typical 80´s look but apparently more recently renovated look. It's standard business as far as i'm concerned. Staff was efficient and breakfast located inside the mall. Galleria attends to chain-savy... More 

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Management response:

Dear Nick of Paris, We appreciate your insight to your Westin Experience. Our last renovation was in 2009 and per Westin Standards shall be entering renovations here in the near future. We hope you will allow us the opportunity to host you post renovations. Kind regards, Jennifer Rincon More 

Louisiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

This was a wonderful hotel, but Very very pricey ! Rooms were ok but need to be updated / remodeled in some areas. The parking is not very good at all unless you valet park. We only were here because if a discount with a seminar. If we had to do this at a typical cost we would have chosen... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

JL_Bert, Thank you for your review of the Westin Galleria. We appreciate your kind words regarding your Westin Experience, and our luggage attendants. We regret any inconveniences you endured with parking. As the holidays approach the complimentary parking does become pretty congested as it is the main parking for the Galleria mall. We hope to continue hosting you during any... More 

Sittard, The Netherlands
Top Contributor
96 reviews 96 reviews
45 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for business for 4 nights. The rooms are good but somewhat outdated. They were renovating the elevators which was needed desperately, long waiting times before they arrived. The position in the Galleria Mall is of course excellent. There’s no restaurant in the hotel so you must take your breakfast in the Daily Grill inside the Galleria but that’s... More 

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Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Neierke, Thank you for taking the time to review your recent stay at the Westin Galleria. We are currently renewing our elevators and hope to cut down on any wait times with the new install. We hope you will allow us to host you in your future travels so that we may continue providing you a Westin Experience. Best... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A bit disappointing Westin. very basic, not the usual Westin luxury you are used to. Room were OK and very basic.. very old hotel and service and amenities reflect the same. even the elevators are a challenge to get to work properly. Wouldn't do it again

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Veli S, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Mazen A, Thank you for taking the time to provide us with feedback on your recent stay at the Westin Galleria as this allows us to identify areas of improvement within our hotel. We apologize that the condition of our property did not reflect the refreshing and rejuvenating environment that is a standard of the Westin brand. Our last... More 

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Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#22 Luxury Hotel in Houston
#38 Romantic Hotel in Houston
#71 Family Hotel in Houston
#120 Business Hotel in Houston

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