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All 451 Houston hotels

Westin Galleria Houston Hotel

4.0 of 5 Hotel   |   5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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67%
Ranked #94 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed yesterday
CelestePeacock Austin, Texas
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549 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Austin, Texas
Top Contributor
52 reviews 52 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had... More

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Beaumont, Texas
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this property several times over the past few years for an annual seminar. This hotel has really improved over the past years. The rooms are very spacious, clean, and well appointed. The bed is very, very comfortable. What is really very nice is the service. Every staff I came into contact with during my stay was... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Christian M, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind comments regarding our staff. We regret any inconveniences you endured due to parking and room condition. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards shall be... More

San Francisco, California
Top Contributor
135 reviews 135 reviews
38 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall, I had a pleasant stay at this Westin; but the hotel is in desperate need of room renovations. The beds are Westin standard and comfortable; but the overall condition of the room, paint, and furniture is pretty awful. Also, parking is a mess at the Galleria. Pros: Nice fitness center, friendly staff, comfortable beds Cons: Room condition well below... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Christian M, Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind comments regarding our staff. We regret any inconveniences you endured due to parking and room condition. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards shall be... More

Bangkok
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Right in the heart of the Westin Gallery very handy for everywhere, spending paradise so beware I got new golf clubs, new iPad, laptop Handbags as ordered by the wife hell of a business trip!!!!!! Great choice of food if you didn't fancy downtown meals too big for one to eat I found generally. The breakfast would have fed the... More

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Dallas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Handicap access is not easy. Bathrooms had rust and mold. A renovation three years ago apparently was to paint over water damage and put new tops on old furniture. Valet lost my keys. The room they delivered was not the room we reserved the night before. This was a worse experience than most two or three star hotels. Staff was... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Oldretiredsoldier, Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. It is never our intention to cause a disruption in our guest’s stay and regret having caused on in yours. We strive in providing our guests with a tranquil and serene atmosphere to unwind in... More

El Paso, Texas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Staff is very friendly. But the rooms are average. Definitely not worth the price. No microwave, refrigerator is not cold enough and shower has stains and leaks water everywhere. Overall, rooms are ok but not worth the price.

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear agomz, Thank you for taking the time to review your recent stay at the Westin Galleria. We regret the inconveniences you endured and appreciate you having brought this to our attention. It is never our intention to cause a disruption in our guests stay and apologize that our shower and refrigerator caused one in yours. We hope you will... More

ATX
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family of 5 stayed there in early July 2014 and I can only say....Impeccable Customer service leads to the rating I gave. All our dealings with each individual was one that Westin should be proud of their employees. We had dealings with the front clerk, valet, house service and even the maintenance person. I really wouldn't even call it... More

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear JonBond, We sincerely appreciate your review of the Westin Galleria. We are thrilled that our staff assisted in provide you with a memorable Westin Experience. We take great pride in creating a relaxing and rejuvenating atmosphere for our guests to unwind in and are thrilled to hear that you and your family enjoyed your time with us. We hope... More

Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The rooms are clean. Parking is scary under ground in garage. They have valet but it is $27 a day. Internet is not free it is $10 a day. No free breakfast. My refrigerator in my room was very loud. The only nice thing about the hotel is that it is at the galleria. The rooms are just average and... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear AngieB, We appreciate your review of your recent stay at the Westin Galleria. We regret that your Westin Experience was subpar and that we did not provide you with a tranquil and serene atmosphere to unwind in. You may be interested to know that we do offer different room rate packages that do include breakfast in the rate and... More

Manor, Texas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent the night here for my sister's birthday. Paola at front desk was so helpful. Smiling and attentive. They bumped us up to a really nice suite for her birthday. Can't say enough about how attentive the service was up and down the line. Great job, Westin managers!

Was this review helpful? Yes 2
Nyc
Contributor
16 reviews 16 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is literally smack dab in the middle of a mall. The hotel bar/restaurant actually requires you to walk into the mall, which seemed odd. The rooms are ok. I would strongly recommend the Westin Downtown instead.

Was this review helpful? Yes 2
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Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
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Also Known As:
Westin Houston
Houston Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Luxury Hotel in Houston #38 Romantic Hotel in Houston #86 Family Hotel in Houston #94 Spa Hotel in Houston #94 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
Number of rooms
487

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