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Westin Galleria Houston Hotel

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5060 West Alabama Street, Houston, TX 77056
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1 room 1 adult
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Westin Galleria Houston Hotel
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795 Reviews from our TripAdvisor Community

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Edinburg, Texas
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at this property for a conference and had a fantastic stay! The hotel room was very large and nicely appointed. I had a parlor suite, so the "parlor" area, was attached to the king room. The parlor had a murphy bed, large sofa and 2 sofa chairs. It also has its own bathroom and without the bulky... More 

Helpful?
Thank Mark S
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Mark S, We are thrilled that you enjoyed your stay at the Westin Galleria. We greatly appreciate your praises of our staff, we truly are lucky to have such great people as part of the Westin team and assure you we will celebrate your comments throughout the hotel. We look forward to your next stay here in Houston. Be... More 

Hoboken, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Cut right to the point for business travelers: the hotel does not have a bar or restaurant. Yes it is attached to a shopping mall that has chain restaurants with bars - but you can't bring a drink back to your room. Hotel 101 is (i) clean sheets (ii) flat screen TV and (iii) a hotel bar. I've never experienced... More 

Helpful?
1 Thank Patrick H
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Tom J, Thank you for your feedback regarding your recent stay and we appreciate your candor. I am disappointed that your experience did not reflect the up-lifting service that we strive to provide. If you would like to speak with us directly regarding your concerns, please email us at wecare@westin.com upon your earliest convenience. We look forward to having... More 

Houston, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

we really enjoy the stayed at the hotel because it was clean, convenient by the galleria and the staff! i got a great deal on priceline like always , we coming by in a few months thank you! HORACIO S.

Helpful?
Thank HS s
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Horacio S. Thank you for your thoughtful feedback regarding your stay. We are elated that your experience was a relaxing and convenient one. We look forward to hosting you again soon! Be Well, Laura Trapani Guest Relations Coordinator More 

Austin, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked this hotel when I was going to Houston on business overnight and took my daughter (18) and her best friend with me. We ate at The Cheesecake Factory, one of many good restaurants in the Galleria and shopped to our hearts' content. The hotel itself is in the Galleria, so you can't beat the convenience. The girls felt... More 

Helpful?
Thank Linda A
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Linda A, Thank you for taking the time to provide us with feed-back regarding your stay! I am elated to hear that the location and proximity to the mall was a convenience for you and your family. We truly appreciate the praise of our staff and team. At Westin, it is always our goal to deliver the most refreshing... More 

Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed during a charity ball at the adjacent ballroom. We arrived a little early to be told that our room wouldn't be ready until 3 (check-in time). Ok, not ideal but that is the check-in time so we went to grab a bite in their restaurant which you enter through the mall. Good food there, attentive staff. Went back to... More 

Helpful?
Thank TJWolf
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings TJWolf, Thank you for your feedback on your recent stay at the Westin Galleria Houston. We are disappointed to hear of the experience with our service during the stay and would greatly appreciate you reaching out to us to provide more details. Please contact us at wecare@westin.com upon your earliest convenience. We look forward to gathering more insight so... More 

Delta
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel with excellent customer service (i.e. they will remember your name!). For those who enjoy shopping, you won't be disappointed as the hotel is adjacent to an extensive number of stores - there is even a skating rink in this complex!

Helpful?
1 Thank S G
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings S G, We appreciate your kind review of the Westin Galleria. We invite all guest feedback and are thrilled to hear that you enjoyed an invigorating stay with us. We strive in providing our guests with personalized and instinctive service and love hearing that our team assisted in fulfilling our commitment with you. We hope to continue being able... More 

Atlanta, Georgia
Level Contributor
460 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I haven't been here for a couple of years, but decided to stay here this week to meet with client who offices off Post Oak. Glad I did. I was able to use the small dining area of my suite to meet without it feeling like I was meeting in a hotel room.

Helpful?
Thank SaintVitas
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings SaintVitas, We are elated to have provided a relaxing and comfortable experience during your stay with us. At Westin, our environment remains stress-free and exemplifies our mission of a Work Well atmosphere. We hope to be awarded the opportunity to host you again in the future. Be Well, Laura Trapani Guest Relations Coordinator More 

Sweeny, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Of course, this property is adjacent to The Galleria, so my wife loved that. Tiffany, at the front desk, was great. She thanked me for being "platinum", made me feel wanted, and worked with me, on some of the details of my room. The valet service was exemplary.

Helpful?
Thank Elvaandov
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Elvaandov, We truly appreciate your kind words regarding your recent stay! It is always our goal to ensure our guests depart feeling revitalized and renewed. We hope to host you and your wife at our property on your next trip to Houston! Warm Regards, Laura Trapani Guest Relations Coordinator More 

Victoria,TX
Level Contributor
190 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

I have stayed at this hotel many times and always am very pleased. So surprised at its ranking of hotels in Houston. Rooms are very nice, service is good, and the location is what brings me back. Being in The Galleria, you can park your car, shop, eat, stay, and never have to leave the mall. It does not have... More 

Helpful?
Thank cooker72
Laura T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings cooker72, We greatly appreciate your review of the Westin Galleria. We strive to provide our guests with personal service and creating a memorable Westin experience. We are glad that you enjoyed our large rooms and convenient access to the mall. We hope you will allow us the opportunity to continue hosting you during any future travels to the Houston... More 

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