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All 447 Houston hotels

Westin Galleria Houston Hotel

4.0 of 5 Hotel   |   5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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Ranked #94 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed yesterday
Robh9999 Cambridge, United Kingdom
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519 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, United Kingdom
Top Contributor
68 reviews 68 reviews
66 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for two nights vacation. On first sight the Westin Galleria (and its twin the Oaks) look like they were designed to be built in Moscow in 1960, don't be put off! The name of the hotel says it all, it is absolutely in the middle of the Galleria mall, so you are an easy stroll to shops and restaurants... More

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Calgary, Alberta
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for work related reasons, the staff were great and the place was clean and nice. There's only one thing I can't decide, whether being attached to the Galleria mall was a pro or con. Being so close to everything was nice if you want to shop but if not then you are kind of stuck. Loads of... More

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San Francisco, California
Top Contributor
55 reviews 55 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Really mixed results on this Westin. On the one hand the rooms were decent and quiet. On the other hand, almost all other aspects of the hotel were lacking. For example, there is free parking around the hotel, but you need to find it in the mall parking lot which is not obvious at all. What makes this difficult is... More

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San Francisco, California
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms and hallways are super dark with bad lighting and moldy bathrooms. The location is fantastic though rush hour traffic can be very painful around the Galleria area. Staff was nice but kept trying to push me to take more SPG points instead of maid service which I found very annoying as I prefer a clean room to a... More

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Torrance, California
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 days and if you are a shopper, it's worth every cent. There are 2 Westin's which are directly connected to the Galleria on either side of the mall. This mall has 3 levels and has so many stores, dining options and an ice skating rink. The hotel itself is clean, spacious and the staff are... More

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Rotterdam, The Netherlands
Contributor
16 reviews 16 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 8 nights in Westin Galleria early April 2014. The staff is friendly, and the location is great in uptown Houston at the Galleria mall. That's all the positives really. The rooms are dated, and the additional charges quickly add to the bill. I paid USD 190 per night for the room alone. Seems reasonable for the location. However,... More

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Lincoln, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel itself is spacious, clean and very accessible. The staff are helpful, courteous and went out of their way to help with cabs etc. The mall in the galleria has plenty of elevators and wide walkways. It is well situated to travel around Houstons tourist spots by cab. I would recommend the hotel to a wheelchair user or their... More

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Lake Charles, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel is a great price! The rooms have always been excellent! For a few extra dollars you can add the package for breakfast in the Galleria Grill/Restaurant and late checkout when available! Always close to your room when shopping and dining! So many restaurants right there in the galleria, whether casual, quick, family or an adult evening! We have stayed... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Jessica P, We appreciate your continued loyalty to the Westin Galleria. It is great to hear that we have assisted in creating some pleasant memories in the past. We hope to continue providing you with a relaxing escape during your next trips to the Houston Galleria area. Best wishes, Jennifer Rincon More

Abu Dhabi, United Arab Emirates
Top Contributor
84 reviews 84 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had stayed in several Westin hotels and this one is the least impressive. The room is a bit outdated. However it is clean and a good size. The valet and front desk staff are very friendly and efficient.However, more training is needed for the housekeepers. We had stayed for 2 nights, and the housekeeper only threw away the rubbish... More

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Rome, Italy
Top Contributor
61 reviews 61 reviews
60 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 17, 2014

After having very much enjoyed stays at other Westin hotels, I had quite high expectations of staying at the Westin Galleria. Unfortunately those expectations were not met by this Westin, and there are several things that can be improved. Even though check-in was friendly and efficient, I ended up being assigned a room with a non-operating safety deposit box and... More

Was this review helpful? Yes 1
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Peri&Rini, We appreciate the time you took to provide us with this candor. We appreciate all guest feedback as it provides us with invaluable insight to the guest experience. We regret that we did not provide you with a relaxing and rejuvenating stay. It is never our intention to cause a disruption in our guest’s stay and apologize for... More

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Additional Information about Westin Galleria Houston Hotel

Also Known As:
Westin Houston
Houston Westin
Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Houston
#46 Romantic Hotel in Houston
#86 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
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