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All 447 Houston hotels

Westin Galleria Houston Hotel

4.0 of 5 Hotel   |   5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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Westin Galleria Houston Hotel

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Ranked #89 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed 4 days ago
twinmom8 Torrance, California
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The rooms and hallways are super dark with bad lighting and moldy bathrooms. The location is fantastic though rush hour traffic can be very painful around the Galleria area. Staff was nice but kept trying to push me to take more SPG points instead of maid service which I found very annoying as I prefer a clean room to a... More

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Torrance, California
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 days and if you are a shopper, it's worth every cent. There are 2 Westin's which are directly connected to the Galleria on either side of the mall. This mall has 3 levels and has so many stores, dining options and an ice skating rink. The hotel itself is clean, spacious and the staff are... More

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Rotterdam, The Netherlands
Contributor
16 reviews 16 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 8 nights in Westin Galleria early April 2014. The staff is friendly, and the location is great in uptown Houston at the Galleria mall. That's all the positives really. The rooms are dated, and the additional charges quickly add to the bill. I paid USD 190 per night for the room alone. Seems reasonable for the location. However,... More

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Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel itself is spacious, clean and very accessible. The staff are helpful, courteous and went out of their way to help with cabs etc. The mall in the galleria has plenty of elevators and wide walkways. It is well situated to travel around Houstons tourist spots by cab. I would recommend the hotel to a wheelchair user or their... More

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Lake Charles, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Hotel is a great price! The rooms have always been excellent! For a few extra dollars you can add the package for breakfast in the Galleria Grill/Restaurant and late checkout when available! Always close to your room when shopping and dining! So many restaurants right there in the galleria, whether casual, quick, family or an adult evening! We have stayed... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Jessica P, We appreciate your continued loyalty to the Westin Galleria. It is great to hear that we have assisted in creating some pleasant memories in the past. We hope to continue providing you with a relaxing escape during your next trips to the Houston Galleria area. Best wishes, Jennifer Rincon More

Abu Dhabi, United Arab Emirates
Top Contributor
84 reviews 84 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had stayed in several Westin hotels and this one is the least impressive. The room is a bit outdated. However it is clean and a good size. The valet and front desk staff are very friendly and efficient.However, more training is needed for the housekeepers. We had stayed for 2 nights, and the housekeeper only threw away the rubbish... More

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Rome, Italy
Top Contributor
61 reviews 61 reviews
60 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After having very much enjoyed stays at other Westin hotels, I had quite high expectations of staying at the Westin Galleria. Unfortunately those expectations were not met by this Westin, and there are several things that can be improved. Even though check-in was friendly and efficient, I ended up being assigned a room with a non-operating safety deposit box and... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Peri&Rini, We appreciate the time you took to provide us with this candor. We appreciate all guest feedback as it provides us with invaluable insight to the guest experience. We regret that we did not provide you with a relaxing and rejuvenating stay. It is never our intention to cause a disruption in our guest’s stay and apologize for... More

new york
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

ok and expensive no breakfast in hotel--you have to go to the "food court" next door only stay there if you have to ! located in Houston Galleria, the prime and oldest shopping center otherwise everything "ordinary"in hotel

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear jjjaaa_10, We appreciate the time you took to review your recent stay at the Westin Galleria. We regret that you did not enjoy a peaceful and rejuvenating stay with us, and that the location of the Daily Grill caused a disruption in your stay. It is never our intention to cause a disruption in our guest’s visits and regret... More

Southern US
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have to travel a lot for work, and hotels are a hassle, but I love staying in Westins when I can. This one had that great Westin smell in the lobby. The gym was good, and the location, connected to a great mall, can't be beat. A Starbucks in the mall opened early and was a great choice for... More

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear swimmy4, We truly appreciate the time taken to review the Westin Galleria. It is always our delight to provide our guests with abundant initiatives in order to create a life more relaxed and comfortable. We are delighted to hear that you experienced our uplifting White Tea calming fragrance at the hotel lobby as well as enjoyed the WestinWORKOUT fitness... More

Bordeaux, France
Top Contributor
56 reviews 56 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 7, 2014

I stayed two nights in the hotel in February 2014. The rooms are big, clean and very nice. The restaurants are great (especially for breakfast), the convenience of the galleria is very nice as it is part of the hotel. Great hotel suggestion for a good Houston stay!

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Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Nicocha, We thank you for your five-star review at our Westin Hotel Galleria. It is our pleasure to always deliver a instinctive and memorable stay to our guests. We hope to host you again if your travels bring you back to Houston Galleria. Best Wishes, Analia Croatto More

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Additional Information about Westin Galleria Houston Hotel

Also Known As:
Westin Houston
Houston Westin
Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Houston
#79 Business Hotel in Houston
#104 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
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