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The Lancaster

4.0 of 5 701 Texas Ave., Houston, TX 77002
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Certificate of Excellence 2014
The Lancaster
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The Lancaster
The Lancaster
The Lancaster
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469 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver BC
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed today NEW

The room, described as a "deluxe king" was small by most standards but charming, tastefully decorated (no art, just a full-length mirror and attractive patterned wallpaper) and spotlessly clean. Strangely, the closet was accessible only from the tiny bathroom. By tiny, I mean that the toilet was sandwiched between wall and shower, and the sink could be used only by... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

First off, this was the cleanest hotel I have ever stayed at. The room was spotless and even the stairwell was neat and clean. The bathroom was very nice, with a tall shower head and good water pressure. The bed was very comfy, the room was quiet, even on the second floor, and the blackout curtains closed. The closet was... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is 2.5 stars nax. Rooms are small, staff unfriendly. Bartender actually said a rude comment to me about a patron at the bar when sh ed paid out. Unprofessional at the least. Front desk staff was less than welcoming. If you pay more than $250.00 or so a night....can't we expect better service? Most definitely! I would not... More 

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

Our sincerest apologies for your less than favorable stay. I invite you to contact me directly at 713-237-2753 to discuss your stay. We hope to make it up to you as this is not customary for a guest to experience. I would also like to learn more specific details so we can properly address each issue. Thank you for your... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

My fiance and I have only wonderful things to say about The Lancaster Hotel. We originally booked a standard king room, after working with Andrea we were upgraded to the DeGeorge Suite. Every detail of the room had the stamp of quality, what a wonderful Christmas memory made. The staff is polite and accommodating, the view of downtown Houston was... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

The DeGeorge suite is our best room in the entire hotel and we are thrilled that you enjoyed your stay. We look forward to serving you again. Sincerely, Michelle M., Sales Mgr. More 

Nashville, Tennessee
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for two days of downtown meetings and was not disappointed. The hotel has been beautifully restored and is a great value. Don't be put off by the $12 "fee" that's mandatory. It includes your WiFi internet and a delicious cooked breakfast. My room was very comfortable and nicely appointed. The staff were very friendly and... More 

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

We can't wait to see you again during your next Houston visit. We strive to make your stay comfortable and enjoyable. Thank you for the comments and feedback. Sincerely, Michelle M., Sales Manager More 

Redondo Beach, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I just needed a clean place to stay. I saw a dead cockroach and that was it! For the price I paid I expected this place to be better. I don't plan on coming back. It also didn't help that I saw the manager lady give a customer attitude. She claimed to be the manager, but her attitude was unprofessional.... More 

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for your comments and feedback. Up until very recently, we outsourced our linen and due to issues, especially of this caliber, we are in the process of moving our laundry 100% in house. We just purchased new equipment and it is actually being installed this week. We understand this is unacceptable and it does not represent the high... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Staff are very friendly & helpful within the hotel and always ready to assist with directions/ reservations for outside activities. Great location for theatre & dining. Local limo service was a surprise and very useful. Everything exceeded expectations!

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

What a treat to see that we exceeded your expectations. Reading comments like this truly makes our day here at The Lancaster Hotel. We hope to serve you again in the future. Thank you for the nice comments. Sincerely, Michelle M., Sales Manager More 

New Orleans
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Location: steps from Jones Hall, Wortham Hall, Alley Theater. Four blocks from Hobby Center. Nice room, good service. Good restaurant. The staff is very accomadating. The hotel has a shuttle for taking guests short distances.

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

You mention our car service which is a nice amenity, especially when staying downtown. We will get you to and from your desired location within a 3 mile radius. Thank you for the comments and feedback. Sincerely, Michelle M., Sales Manager More 

The Woodlands, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a room at the Lancaster, specifically because it was across the street from the Bayou Music Center.....We were attending a concert and didn't want to have to drive home afterward....Not only was the Hotel extremely convenient to the concert venue, it was also a very nice establishment with excellent customer service and great rooms.

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

It is our goal to provide exceptional customer service to each and every person that walks through our doors. It was a pleasure to serve you and we are so very glad that you enjoyed your stay. Sincerely, Michelle M., Sales Manager More 

Leesville, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here because we went to a concert on a Thursday night at Bayou Theater about 2 blocks away. We loved everything about the hotel...the room, the shower, the bed, the layout, the restaurant, the bar, and especially the free shuttle service to pretty much anywhere! We will definitely stay there again.

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

We are the closest hotel to the Bayou Music Center, making it the ideal place to stay when attending a concert or event at Bayou Music. Come back and see us again! Sincerely, Michelle M., Sales Manager More 

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Additional Information about The Lancaster

Address: 701 Texas Ave., Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Reservation Options:
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston
Hotel Style:
#1 Luxury Hotel in Houston
#1 Romantic Hotel in Houston
#6 Business Hotel in Houston
#9 Family Hotel in Houston

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