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The Lancaster

4.0 of 5 701 Texas Ave., Houston, TX 77002
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Certificate of Excellence 2014
The Lancaster
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529 reviews from our community

Traveler rating
    367
    103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Hotel was unbelievably friendly with perfect service and ambience. Special kudos to Alan in Food/Beverage; Michael and Dianne at the Front Desk. Rooms are quiet. Centrally located in Houston. Parking available, but no need to drive as limo and public transportation readily available.

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New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were in Houston for only one night to attend a concert. The concert venue was almost directly across the street, so the hotel was perfectly located for this occasion. I had never heard of this hotel and was taking a chance on booking it. I was pleasantly surprised as it exceeded my expectations. The staff was very friendly, at... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

It makes our day to read that we have exceeded your expectations. We work tirelessly to ensure our amenities are top notch. As you mentioned, the breakfast buffet has an array of delectable items, such as fresh fruit, homemade pastries, eggs, bacon, biscuits and gravy, and meats and cheeses. Many thanks for your nice comments. Sincerely, Michelle M., Sales Manager More 

Tyler, Minnesota
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was a semi-regular guest of The Lancaster in the 90's and early 2000's. Stopped coming because it was getting a bit tired and was not well run. Tried it again this week (March 1-2, 2015) things have certainly changed for the better! I was blown away by the total renovation to the rooms and common areas. They have really... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for trying out the hotel again. We are so very glad it is a good fit for you and we thank you for your comments and feedback. We look forward to serving you again. Sincerely, Michelle M., Sales Manager More 

Stockton, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were here for a long weekend and loved everything about this hotel. We checked in with Diana who could not have been more gracious. Since we checked in late in the day we had one of the smaller room, which was very nice. However, we asked Diana if one of the larger rooms was available. None was available that... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

We are thrilled to see our front desk staff in action as they provide the very best customer service to each and every guest. Thank you for recommending The Lancaster Hotel to the online community. It is so nice to read that The Lancaster Hotel was perfect for your trip. Sincerely, Michelle M., Sales Manager More 

Friendswood, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our wedding party stayed here for several nights. One of our guests commented that this was the best hotel ever. All of the staff proved to be on top of their game. It reminded me of a 5 star European hotel with highly personalized, attentive service. Highly recommended!!

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LancasterManagement, Manager at The Lancaster, responded to this review

We are delighted to read that you and your wedding party are so very fond of the The Lancaster Hotel. What a compliment to be compared with a 5-Star European establishment. We hope you choose us again if you are ever in the Houston area. Thank you for the review. Sincerely, Michelle M., Sales Manager More 

Beaumont, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I enjoyed a night at The Lancaster and tickets to Sarah McLachlan. The hotel is full of charm. The staff was friendly and accommodating. This was our first visit to the Theater District. The hotel is within walking distance to restaurants and was steps away from the concert and Jones Hall. I would recommend this beautiful historic... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

We hope this won't be your last trip to the theater district. The Lancaster Hotel is full of charm as we have been a landmark in the theater district since 1926. We are so glad you appreciated the charm and historic element. Many thanks for your feedback. Sincerely, Michelle M., Sales Manager More 

The Woodlands, Texas
Top Contributor
120 reviews 120 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We reviewed The Lancaster a while back and titled it "Last Time." We read recently about The Lancaster being renovated and decided to give it another chance. On our previous visit there is one word to describe the hotel - tired. The lobby, rooms, furnishings, bedding were all tired. This is no more. We stayed this weekend and could not... More 

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LancasterManagement, Manager at The Lancaster, responded to this review

We are celebrating as we read this lovely review. We won you back! We go above and beyond to ensure that the guest experience here at The Lancaster is phenomenal. You are certainly right in that our hotel is unlike any other in Houston. Thanks for trusting in us and we hope to see you again. Sincerely, Michelle M., Sales... More 

Fremont, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

This will be the hotel for my future trip for sure. The staffs: Russell and Michael at the reception, and Guessim at shuttle/valet are very friendly, sincerely, and informative. Make sure you find these people and you will be just like at home.

Was this review helpful? Yes
LancasterManagement, Manager at The Lancaster, responded to this review

We hope to continue to be your home-away-from-home when visiting Houston. Thank you for the compliments as our front desk team works very hard to ensure you have impeccable service. Sincerely, Michelle M., Sales Manager More 

Princeton, NJ
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have tried six high end hotels over the past four months and the Hotel Lancaster is the best for guests seeking a luxurious, comfortable and personalized stay. From the time you enter the lobby through the doors opened by courteous and fast doormen you enter an elegant and exclusive but welcoming property. Ryan, Bebe, Russell are most likely to... More 

Was this review helpful? Yes 2
LancasterManagement, Manager at The Lancaster, responded to this review

We are delighted you feel The Lancaster is one of the best high end hotels you've experienced. Thank you for taking the time to write a review of your experience. We look forward to hosting you again soon. Sincerely, Michelle M., Sales Manager More 

lubbock
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

extremely crowded. from the rooms to the bar/dining area this place is cramped. we stayed in a corner room which boast being larger. it was very small and tv would not get channel guide channels. no movies available to purchase. the bar combos for breakfast area. while this may sound ok. we are talking a space approximately 20' by 50'.... More 

Was this review helpful? Yes 1
LancasterManagement, Manager at The Lancaster, responded to this review

Many thanks for your comments and feedback. We truly apologize for your less than favorable experience. With the number of shows and entertainment spots growing in downtown Houston, The Lancaster’s eatery has become a hot spot for pre/post dining - and yes, our bar has a great vibe. The great news is we are looking to expand our restaurant space... More 

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Additional Information about The Lancaster

Address: 701 Texas Ave., Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#5 Business Hotel in Houston
#18 Family Hotel in Houston

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