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All 452 Houston hotels

Sheraton North Houston at George Bush Intercontinental

3.5 of 5 Hotel   |   15700 John F Kennedy Boulevard, Houston, TX 77032
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Ranked #188 of 452 Hotels in Houston
A recent review
5 of 5 stars reviewed 2 weeks ago
Mrsaldrich
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317 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here on our wedding night before we flew out for our honeymoon. They upgraded us to a suit for free, which I thought was extremely nice of them! The breakfast was great, rooms were clean and comfortable and the shuttle service was perfect for us! We enjoyed our stay and will definitely stay there again... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Mrsaldrich, Congratulations on your wedding! We are glad to hear you have chosen us to spend your first night as husband and wife and your stay was awesome. We hope you have wonderful time at your honeymoon and you will come back to see us sometime. More

Caeur D Alene
Top Contributor
250 reviews 250 reviews
63 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great experience. Friendly on the phone since I called for pickup from airport. Front desk was very kind and helpful. The restaurant was great. Try the short ribs. Amazing. Bar was a good option to hang out. No need to go elsewhere. Comfortable spaces. Rooms are well decorated with great bedding. I'm all about the bed. This one was very... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Jaime U, Thank you for taking the time to post your review regards to your recent wonderful experience at Sheraton North Houston. We are delighted to hear you have enjoyed your stay. We take great pride in customer service we provide and great facility we offer. We thank you once again for the great feedback and look forward to welcoming... More

Johannesburg, South Africa
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel on a trip to a church conference nearby. After long days at the venue it was really pleasant to come to such a comfortable and friendly hotel. The rooms are spacious and although the bathrooms need a bit of a refurb, the king size bed and general cleanliness made up for all the little imperfections... More

Was this review helpful? Yes 2
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Loyiso, Thank you for taking the time to post your wonderful review. We are delighted to hear you have enjoyed your stay and felt hotel was comfortable and friendly. We understand being far away from home attending a conference can be tiring and stressful. We are glad to hear we were able to lessen some of those burden by making... More

Pagosa Springs, Colorado
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean friendly comfortable , very glad we chose this hotel!! Excellent shuttle service to and from airport, the food was also pretty good for a hotel, the steak quesadilla at the pool hit the spot. I don't know many more words I have to write to be able to hit submit...

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Pamela L, We are also glad you chose us for your stay. We truly appreciate your wonderful feedback and we look forward to welcoming you back. More

Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stay here on August 9 2014- Staff were friendly and helpful the hotel was clean and tidy. My room was huge. I ate a good rib in the restaurant may be it was more medium than medium rare but it was really good. Overall a very pleasant single night stay on my way to work

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Pounderrj, Thank you for taking the time to post your wonderful review. We are delighted to hear you have enjoyed your stay with us. We would also like to thank you for taking the time to recognize our friendly staff and great facility hotel has to offer. We understand the importance of wifi to today's business travelers and recently upgraded... More

Aurora, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Front desk lacked service. Was basic "here is key see ya". Requested microwave due to medication and was ignored. Only decaf in room with no utensils/stir stick to even stir my coffee. This hotel is missing customer service, no smiling, no greeting, nothing to make the guest feel welcomed. Was ignored when we asked about restaurants for breakfast and dinner.... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

tntdynamics, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for falling short of your expectation due to lack of service provided by our front desk staff. I can assure you that providing customer service to our guest is our highest priority and we do not take this lightly. We... More

American in Arabia
Top Contributor
101 reviews 101 reviews
56 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had an over-night transit in Houston while flying from Mexico to California,so since I'm an SPG platinum member, staying here made sense. I had to wait about 40 minutes for the shuttle to arrive to pick me with, but after that, smooth sailing prevailed. The reception staff were friendly and professional and I was given a jr. suite on... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Musqat, Thank you for taking the time to share your recent experience. We are delighted to hear you have enjoyed your stay with us. We do apologize for shuttle taking longer than usual for pick up but glad to hear you didn't have to wait any for going back to the airport. Thank you for also sharing wonderful pictures of... More

Phnom Penh, Cambodia
Top Contributor
135 reviews 135 reviews
32 hotel reviews
351 helpful votes 351 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Ok, I'm an easy going experienced travelog, but this place deserves the truth. I was appalled at the front desk's lack of service. I asked for a taxi to a local restaurant, and they had no way of recruiting one. I followed up at 30 min intervals as others waited as well. The staff could only shrug their shoulders as... More

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

traveldog95, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for falling short of your expectation. However, please do understand that hotel does not have any influence over Houston Taxi services. As you have experienced, Houston Taxi is very unreliable. Therefore, we do have few cab drivers we work with... More

Florida City, Florida
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 19, 2014

Stayed here last week and the hotel does look very nice, room was comfortable, but has a loud air conditioner unit, food at bar and restaurant was ok. I did encounter one lady at breakfast who was a little brusque when we asked for cold milk for cereal. My colleague said the cartons at the buffet were frozen milk which... More

Was this review helpful? Yes 2
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Maddie D, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for falling short of your expectation due to incident that occurred during your breakfast. As you have mentioned, we keep our milk in refrigerator and there's no reason for having to microwave the milk. Also, we have small cartons... More

Kerrville, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

Upon arrival(all most 10pm) I asked about places to eat and she gave me a list of restaurants and even offered to call them for me to see what time they closed. My a/c was not cooling properly, however, they did do everything to make it right. When they could not fix it they offered me another room or to... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

A M, thank you for taking the time to post your review. I would like to apologize for inconvenience you have experienced with the AC unit. However, I'm delighted to hear issue was resolved to your satisfaction. Some of the rooms have different configuration and therefore some bathrooms are smaller than others. Next time, please let us know and we... More

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Additional Information about Sheraton North Houston at George Bush Intercontinental

Address: 15700 John F Kennedy Boulevard, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton North Houston at George Bush Intercontinental 3.5*
Number of rooms: 420
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Also Known As:
Sheraton North Houston At George Bush Intercontinental Hotel Houston
Intercontinental North Houston
Sheraton Houston
Houston Sheraton

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