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Sheraton North Houston at George Bush Intercontinental

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15700 John F Kennedy Boulevard, Houston, TX 77032
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Sheraton North Houston at George Bush Intercontinental
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Sheraton North Houston at George Bush Intercontinental
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364 reviews from our community

Traveler rating
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    95
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Portsmouth, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was dismayed by some of the negative reviews, so I emailed Mr. John Choi ahead of time and expressed my concern. He assured me I had nothing to worry about and he blocked off a nice quiet room for hubby and me as we awaited an early morning flight to Puerto Vallarta. Hotel and staff were great! Room was... More 

Was this review helpful? Yes
Waterloo, Iowa
Top Contributor
181 reviews 181 reviews
25 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

We had not planned on staying here but due to an air traffic control strike around the world we had to stay the night. The lobby is stunning, and the rooms are quite nice too. The downside was when we first walked into the room, it was sweltering hot. It was too late to change rooms and we were exhausted,... More 

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New York City, New York
Top Contributor
50 reviews 50 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are very nice, large and nicely furnished. Hotel is a bit noisy, and does not provide earplugs unfortunately. However, the SPG member breakfast buffet is quite good and the shuttle service worked very well for me.

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

jtizorin, Thank you for taking the time to post your review. We are delighted to hear you have found the rooms very nice, large and nicely furnished, reliable shuttle service and great breakfast. For your next time stay, please ask for the room facing away from the airport for quieter comfort. Look forward to welcoming you back. More 

La Grange Park, Illinois
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 1 night for a meeting to be held at the airport. Couldn't have asked for a more convenient location - only took shuttle about 5 minutes to/from hotel. Didn't eat at the hotel so can't comment. Beds super comfy.

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

CMGtraveler, Thank you for taking the time to post your review. We are glad to hear you found the location of the hotel most convenient and found the bed super comfy. We would also like to thank you for recognizing our hotel as a good airport location and we look forward to seeing you again soon. More 

Heredia, Costa Rica
Contributor
20 reviews 20 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Transiting through Houston I had a good night's sleep and comfortable stay here. Room was clean and well kept. Food was a bit pricey but extremely good. Shuttle service to and from airport was available.

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Elizabeth G, Thank you for taking the time to post your wonderful review. We are delighted to hear you had a peaceful and comfortable night stay with us. We look forward to welcoming you back in the near future. More 

Huntsville, Alabama
Top Contributor
207 reviews 207 reviews
72 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location next to airport. Need to call ahead if you need shuttle to hotel. Fast check in and got a late check out of 4 pm. Decent breakfast too. Rooms are nicely decorated. Only thing is bathrooms are tight. But I loved the walk in shower. Nicely remodeled bathrooms. Beds are comfortable too.

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Shefpat, Thank you for taking the time to post your wonderful review and recognizing our recent renovation. We are delighted to hear you have enjoyed walk in shower along with late departure and comfortable bed. Once again, we thank you for your wonderful feedback and look forward to welcoming you back soon. More 

Jersey City, New Jersey
Top Contributor
118 reviews 118 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Typical Sheraton. Clean and well kept. I was on the club floor because I'm SPG gold, which was nice. Two things I would like to see change: first, the shuttle took quite a while to pick me up from the airport, and second, I had to eat in the bar, in am area off to the side, but even there,... More 

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Michael W, Thank you for taking the time to post your review. We are sorry to hear we didn't meet your expectation due to shuttle taking little while for pick up and you had to dine at the bar. Our restaurant does close little earlier than the bar and once restaurant is closed, we do serve same menu as the... More 

Ottawa
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It took 50 minutes to get a ride from the airport to the hotel. It is not possible to pre book our early morning ride back to the airport. As a result we plan on allowing one hour for the return trip. Room service menu advertises an "all day" menu that covers 6 am to 11 pm. Outside those hours there... More 

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Nepean01, Thank you for taking the time to post your review. I believe your concerns were addressed by our front office manager and I hope it was resolved to your satisfaction. Our record does show pick up from the airport took little less than 30 minutes. Regardless, we will be addressing this issue with our staff to continue making improvements... More 

Sugar Land, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very convenient for travel in and out of Houston IAH, with free shuttle service to and from the airport. The rooms are clean and quiet, and the bed was very comfortable. The staff was very helpful and we will definitely stay there again.

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

LesIA2014, Thank you for taking the time to post your review and we appreciate you recognizing us as a true luxury hotel. We are constantly striving to offer best home away from home experience for all of our valued guest and we will continue to work towards exceeding all of our guest expectations. This compliments means a lot to us... More 

Kalamazoo, Michigan
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I were staying in Houston and needed to move closer to the airport for one night for an early morning flight. We checked in around 9pm and were only in the hotel for a few hours, but it was a very pleasant stay. Our room was comfortable, the bed was very soft and we didn't experience any... More 

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Oranges13, Thank you for taking the time to post your wonderful review. We appreciate your recommendation of our hotel for "great for a quick layover" and found the hotel to be very quiet. We are sorry to hear that you only had the pleasure of staying for short period of time with us and we hope next time, you will... More 

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