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All 447 Houston hotels

Sheraton North Houston at George Bush Intercontinental

3.5 of 5 Hotel   |   15700 John F Kennedy Boulevard, Houston, TX 77032
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Ranked #209 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed 6 days ago
Judy J Baltimore, Maryland
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281 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

My sister and I were in Houston for only a couple of days. We decided to book our last night in Houston near the IAH airport which was a great idea because apparently there's even bad traffic at 5 in the morning. I'm an SPG member so I used my points to get a double room. We didn't get to... More

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Tyler, Texas
Top Contributor
58 reviews 58 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Chose this hotel for one night layover because they were close to IAH and they had both a shuttle and restaurant. Shuttle came within 15 minutes of placing a call to them. Check in was an issue I had. Woman who was checking us in began talking to a pilot who had been picked up from another hotel. Very rude... More

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Zespy, Thank you for taking the time to post your review. I would like to take this opportunity to apologize on behalf of our front desk staff. We are committed to focusing on one guest at a time and my apology for not living up to our standard in this instance. I will be definitely addressing this with proper department... More

Elgin
Top Contributor
76 reviews 76 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed just one night for a 6am flight out of IAH. I wish I could have stayed longer. I found the room to be confortable and pleasant, amenities great, staff friendly and helpful. You could definitely hear the airport activity, though it did not keep me awake.

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

ak_reviews2014, Thank you for taking the time to share your recent visit at Sheraton North Houston. We are delighted to hear you have enjoyed your stay with us. Thank you for recognizing newly renovated rooms, great food from the restaurant and great service provided by the staff. We look forward to welcoming you back in the near future. More

Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Loved their room, exteremly good room service (including in room dining). Staff was very nice. Hotel is conveniently located near airport. We were back from a long trip and this hotel was very comfortable. we felt pretty good.

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

ak_reviews2014, Thank you for taking your time to share your recent experience at Sheraton North Houston hotel. We are delighted to hear you have enjoyed our newly renovated room, great food from room service and our plesant staff. We take great pride in our work and your compliments means a lot to us. We look forward to seeing you again... More

Pacifica, California
Top Contributor
82 reviews 82 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice, spacious lobby atrium with a free business center, which is nice. Great looking rooms and I loved the artwork/frames on the wall. Nice granite counter tops in the bathroom. Desk featured a leather chair and the furniture was nice. The beds were quite comfortable and I had a great night's rest. I travel all over the country and... More

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Penguin S, Thank you for taking the time to post your review regards to your recent stay with us. We are delighted to hear you found the hotel accommodation to your liking and had a great night stay. We look forward to welcoming you back next time you travel back to North Houston area. Thank you. More

Rutland, Vermont
1 review
1 of 5 stars Reviewed March 16, 2014

This is supposed to be a 4-star location and I've never had such poor service while staying at a Sheraton. Anywhere. Ever. The staff is rude and dismissive when you can get their attention. Request for a shuttle ride was met with a lecture about how they couldn't just send the shuttle when it's convenient for me. Requests for local... More

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

DWM-Vermont, Thank you for taking the time to post your review regards to your recent stay with us. I would like to take this opportunity to apologize for falling short of your expectation in few areas. One thing I can assure you is that we do not condone such behavior and as you can see from other reviews, we usually... More

Inverness, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2014

I stayed here on business for three weeks and was pleasantly surprised. Fantastic staff always smiling and happy. The service was some of the best I have ever had. A comprehensive menu well presented and cooked to perfection. For business trips this is all you could need and hope for.....

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Simon M, Thank you so much for taking the time to post your wonderful review regards to your recent stay with us. We are delighted to hear you had a "fantastic" stay with us and you found everything to your satisfaction. We take great pride in our work and it's our pleasure to hear it was one of your best... More

EAST MEADOW
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2014

Stayed here for a business seminar which was held at the hotel. The arrangements and facilities for the actual seminar were extremely good, comfortable and well kept meeting rooms, excellent food and beverage service at both breakfast and lunch. In terms of my stay, the sleeping room was large, well appointed, and extremely clean. Bedding was fresh and clean, sheets... More

Was this review helpful? Yes 2
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Paul B, Thank you so much for taking the time to post your review. We appreciate your feedback and recommendation. We are pleased to hear you were completely satisfied with everything from hotel facility to customer service including food and beverage. We take great pride in work we do and we are constantly striving to exceed our guest expectation. Once... More

Vancouver, Canada
Top Contributor
82 reviews 82 reviews
41 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 22, 2014

We used this hotel as a start for a Princess cruise. The transport from and to the airport worked flawlessly. All staff were very pleasant and helpful. There is free parking for car rental. It is necessary to have a car to see any of Houston from this hotel. We did the space centre one day and a shopping mall... More

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

David C, Thank you for taking the time to post your review. We are delighted to hear our shuttle service worked flawlessly and our staff were pleasant and helpful. However, I do apologize if comfort of the mattress was not to your satisfaction. If you can email me the room number you were in, we would appreciate it so that... More

US
Top Contributor
54 reviews 54 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 16, 2014

I was just here for a one-night stay between flights. As a gold member with Starwood, the hotel provides a room upgrade if one is available. This time I received a "double" upgrade to the club floor, which was a nice gift from the person who checked me in. The bed was great, the room was great, and there was... More

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Sandemaman, Thank you for taking the time to share your recent experience at Sheraton North Houston. Hotel has recently completed $13 million dollar renovation and I'm glad to hear you found everything to your liking. We take great pride in our facility and customer service we provide to our valued guest and thank you for recognizing it. We also thank... More

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Additional Information about Sheraton North Houston at George Bush Intercontinental

Also Known As:
Sheraton North Houston At George Bush Intercontinental Hotel
Sheraton North Houston At George Bush Intercontinental Hotel Houston
Sheraton North Houston
Intercontinental North Houston
Sheraton Houston
Houston Sheraton
Address: 15700 John F Kennedy Boulevard, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #209 of 447 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton North Houston at George Bush Intercontinental 3.5*
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