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Sheraton North Houston at George Bush Intercontinental

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15700 John F Kennedy Boulevard, Houston, TX 77032
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Sheraton North Houston at George Bush Intercontinental
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433 Reviews from our TripAdvisor Community

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Aberdeen, United Kingdom
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I normally stay here when visiting Houston and this time the stay was perfect. Quick and easy shuttle from and to the airport, quick and friendly check-in and I had booked a room on the Executive floor which was great. I loved my room, very large, and the lounge was nice with canapés in the evening and a good choice... More 

Helpful?
1 Thank John R
1 review
1 of 5 stars Reviewed 4 days ago NEW

After arriving 13 hours later than planned because of air delays and problems beyond my control. My PRE-PAID room charged at 500+ for 3 days was cancelled, I was told I had to pay a penalty charge of 171+ taxes, and had to book another room. In total, my credit card was charged more than $1000.00 for just two nights.... More 

Helpful?
Thank Troy F

Travelers are raving about these Houston hotels

Edmonton, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is close to the airport and the lobby and the restaurants are great. The rooms are dated and old and the plumbing needs to be looked after. The noise over night from the plumbing makes it hard to sleep.

Helpful?
Thank Ajeyan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a 12 hour layover and stayed at this hotel. Shuttle was quick from the airport and service at the front desk was great. Rooms clean and beds were comfortable. Early morning I went down to purchase toothpaste, the lady was so nice and gave us the complimentary one instead. Tip: morning shuttle to airport was busy and only... More 

Helpful?
Thank Cubacrissy99
Hilton Head, South Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night and the staff was amazing! I told the front desk we were going to be late checking in and they had the keys ready as soon as we got there. The beds were extremely comfortable and I didn't want to leave. If I'm ever in the area again I will return. Thanks for the great... More 

Helpful?
Thank snowboardtraveler
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My sister and I stayed here after a long flight from New Zealand. It was a very comfortable stay. We had a Club level room and appreciated the access to this to get snacks as we didn't require a full meal. The included transfer to and from the airport was a bonus too.

Helpful?
Thank MezzyMay
Darien, Connecticut, USA
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 28, 2015

I spent the night here as I had an early morning flight back from IAH, the hotel is OK, it is clean and the rooms are comfortable so if you are looking for a Four Seasons, you best stay there. Parking is free so that is a bonus, the lobby was nice and the restaurant was pretty good. I spent... More 

Helpful?
Thank Wandering-from-CT
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Wandering-from-CT, Thank you for taking the time to post your review. We are delighted to hear you found the room clean and comfortable and free parking useful. We are also glad to hear you found the lobby and restaurant pretty good and our club lounge attendant exceeded your expectation. We look forward to welcoming you back in the near future. More 

Albuquerque, New Mexico
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 24, 2015

I selected this hotel on name, chain reputation and location to Bush airport. The lobby was nice but the room was dark and not very clean...average amenities and bath. The bright spot was the room service food ( excellent) and a shuttle driver that went out of his way to get us to the airport on time.

Helpful?
Thank greenchili21
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Thank you, greenchilli21 for taking the time to post your review. We would like to take this opportunity to apologize for room being too dark and not very clean. We are in process of changing out all the lamp shades to better illuminate the room and I will share your feedback with our housekeeping department to make sure they do... More 

Mackenbach, Germany
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 22, 2015

We stayed overnight on our way to and from Mexico. We thought it was great. The room was very well appointed, and had one of the most comfortable beds we'd had in a while. Booking through booking.com, we got a fantastic rate. I don't think it includes breakfast, although we had to leave too early in the morning to try... More 

Helpful?
Thank Marcel33364
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Marcel33364, Thank you for taking the time to post your wonderful review. We are delight to hear you had a great stay with us. Also, thank you for letting us know about the courtesy phone malfunctioning at Terminal B. We will be sure to look into this and get it fixed as soon as possible to avoid other guests from... More 

Munich, Germany
Level Contributor
311 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed December 17, 2015

Stayed here on a layover for one night and while I did not find this hotel to be particularly great, it is ok for what I needed and paid for it. The welcome was not exactly welcoming and the gentlemen checking us in would also not acknowledge that the rate we booked included breakfast. Only when I showed the reservation... More 

Helpful?
Thank SFLeonce
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

SFLeonce, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for not exceeding your expectation during your last stay with us. I will be sure to share your feedback with our front desk staff to minimize any similar issue from reoccurring going forward. Hotel has gone through renovation that includes... More 

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