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Sheraton North Houston at George Bush Intercontinental

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15700 John F Kennedy Boulevard, Houston, TX 77032
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Sheraton North Houston at George Bush Intercontinental
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Sheraton North Houston at George Bush Intercontinental
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396 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denmark, South Carolina
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are on a multi-state road trip crossing the country and we are staying in a new hotel each city we go. The Sheraton North Houston has exceeded our expectations. Rooms are big enough (we have four people total .. Two adults and two teenagers) for small families or travelers and I would welcome staying here again. Check in was... More 

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Oswego, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very nice! It was clean, well maintained and was modern. The hotel has an excellent lobby bar which caters to business travelers. The staff in the hotel and bar were outstanding. They were professional and very friendly and also very accommodating. some negatives I have are the room A/C was not very cold. I had to set... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Tony Z, Thank you for taking the time to post your review. We would also like to thank you for recognizing outstanding job by our staff. Our hotel caters to lot of business travelers and we are glad to hear you found our hotel to be a good business hotel. We have recently completed a renovation and we continuously making... More 

1 review
1 of 5 stars Reviewed 1 week ago

The room was 85 degrees after being on 60 degrees for 5 hours. Called desk 3 times and they sent Kevin to room to adjust unit and it did not work. Asked for a fan and was told they only have 3 for over 400 rooms. After going down to front desk they moved our room. Please pick another hotel.... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Debbie S, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for falling short of your expectation due to room not cooling to your satisfaction and not having a fan available. Unfortunately, fan is not part of amenity we offer and therefore room change was offered. Thank you once again... More 

Vancouver, Canada
Level Contributor
141 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for a 12 hour layover at IAH. Service overall was okay. The room was good. The TV was big and the bed was comfy. The carpet smelled a little. Everything was in working condition. The lounge is quite disappointing. Ordered room service and food was not bad. Overall very average stay. But it doesn't seem like there's... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

justinehsu, Thank you for taking the time to post your review. I'm sorry to hear you found your stay with very average. If there's anything I can do to make your stay more enjoyable next time, please feel free to contact me at j.choi@sheratoniah.com. More 

Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

First impression entering the lobby - this place smells great! They use some awesome air freshener system. The room was nicely decorated and more importantly, clean, with a mini fridge and coffee maker. They promote their beds but the pillows were more impressive than the bed. The AC kicking on during the night was kind of loud, enough to wake... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

MCKWCK, Thank you for taking the time to post your review. We are delighted to hear you have enjoyed your stay and found our restaurant to be one of the best hotel restaurants. We have great kitchen staff who have been with us for very long time and they take great pride in their finished product. I am sorry to... More 

Rushville, Indiana
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here because our plans fell through for the last night of our trip. We chose this hotel because it was close to the airport and had a pool. The hotel staff was nice but the hallways smelled like stale cigarettes. The room decor is very dark and dreary.. brown everywhere. The pool area was very nice, much better... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

ENP1991, Thank you for taking the time to post your review. We appreciate you recognizing our friendly staff and our lovely pool. However, our apology for having smoke odor in the hallway. We are 100% smoke free hotel and when we find or get report of any guest smoking, we do dispatch our security to address the issue immediately. Thank... More 

UK
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a 10 hour flight from London, this hotel was the perfect stopover as it's only a mile from the airport and very easy to find. Free parking which is always a bonus and clean modern double queen room. Friendly staff at check-in too. We didn't eat here but had a couple of drinks in the bar. Would stay here... More 

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John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

janethejock, Thank you for taking the time to post your review. We are delighted to hear you have enjoyed your stay with us during your layover from London. We understand how important it is to be able to get a good rest after a long flight. Thank you for wanting to stay with us again for your future travel and... More 

Conn.
Level Contributor
233 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was scheduled for a quick jaunt to Houston and I decided to stay near the airport since my early morning meeting was well north of the city. As a loyal Platinum status Starwoods member I chose the Sheraton North. When I arrived at the airport I called for the shuttle and was told it would arrive in 10-15 minutes.... More 

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

jfood, Thank you for taking the time to post your detailed review of your stay. I have shared your feedback with the proper department heads to recognize their job well done and also to address some of the areas of concerns you have mentioned. Overall, we are delighted to hear you have enjoyed your stay and we will be sure... More 

Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We had a pre-paid reservation for a suite and lounge access. Just checked in and they didn't want to give us access to the lounge. When we got to our room, it certainly wasn't a suite. Called down the the front desk and we were told to check back later. On our reservation we requested a corner suite so we... More 

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Offinthecorner, Thank you for taking the time to post your review. Please contact me so that I may address your concern immediately. I can be reached at j.choi@sheratoniah.com. Thank you. More 

Calgary, Canada
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Why am I giving a rating of 1 it was the attitude of the people working there. When I got to the airport I tried calling the hotel from the phones there and could not get a hold of the hotel. I do understand that the hotel is not in charge of the phones at the airport but it was... More 

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

TunaTom-Backpacker, Thank you for taking the time to post your review. First, I would like to apologize for falling short of your expectation due to your negative encounter with one of our front desk staff. I can assure you that this is not something we condone and proper department head have been notified to follow up with his staff. However,... More 

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