Thank you for taking the time to post your review regards to your recent stay with us. I would like to take this opporunity to apologize for falling short of your expectation. Hotel is under new ownership and management and is currently undergoing multi-million dollar renovation to address your concerns. Scope of this renovation doesn't just include restaurant and bar... More

Thank you so much for taking the time to fill out wonderful review regards to your last stay with us. I'm so delighted to hear you have enjoyed your stay and thank you for recognizing the transformation hotel is making to better serve our guest. This renovation includes not just all guest rooms but the public areas, the restauarant and... More

Thank you for taking your time to tell us about your recent stay with us. I would like to first apologize for the inconvenience you have experienced. One day in March, we did have a problem with our chiller and was down for 2 hours period and it was brought back online. Since then, we have addressed the issue and... More

Thank you for taking the time to tell us about your recent stay. As you have mentioned, hotel is currently undergoing renovation and water issue is one of the area being addressed. As far as odor is concerned, it was caused by the renovation and we have changed the paint to avoid that going forward. I do apologize for having... More

Thank you for taking the time the time to let us know about your current stay. Hotel is undergoing muti-million dollar renovation and most of the issues you have mentioned is being addressed. As far as internet problem you are having, please contact me directly so that I can look into more detail and get it fixed. Feel free to... More

Thank you for taking the time to share your recent experience at Sheraton North Houston. As you have mentioned, hotel is currently under renovation and we have no doubt we will exceed your expectation next time you visit after renovation is complete. Renovation includes all guest rooms, public areas, sheraton club lounge and food and beverage outlets. We thank you... More

Thank you so much for taking your time tell us about your recent stay. I apologize for falling short of your expectation. To address your concerns, hotel is currently undergoing $13 million renovation that includes all the areas you have mentioned and more. We are already getting rooms that are fully renovated back in service and the bar recently started... More

Thank you for taking the time to tell us about your recent stay. Sheraton fitness center has been recently renovated and rest of the hotel is currently undergoing renovation as well. I'm not sure where the miscommunication occured but we do still provide free shuttle to and from the airport 24 hours a day. Please give us a call for... More

Thank you so much for sharing your recent experience at our hotel. I would like to apologize for having wrong room type but I'm glad to hear it was resolved to your satisfaction. As you have mentioned, we are conveniently located close to the airport and have one of the largest shuttle fleet in the area. We thank you for... More