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Sheraton North Houston at George Bush Intercontinental

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15700 John F Kennedy Boulevard, Houston, TX 77032
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Sheraton North Houston at George Bush Intercontinental
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Sheraton North Houston at George Bush Intercontinental
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369 reviews from our community

Traveler rating
    71
    114
    97
    49
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Fast shuttle, nice front desk staff, nice decor in the lobby and the rooms. Only spent one night there but I would return again if I needed. Only issue would be the ac unit in the room was rather loud, not sure if a issue in all rooms but it was in ours. We only spent one night there so... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Had to spend a night in Houston since could not connect to our final destination the same day. The hotel is very pretty and the rooms are very comfortable but the staff is all rude and not helpful at all. Not what a traveler needs after flying 6 hours with the family !

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Ana V, Thank you for taking the time to post your review. First, I would like to apologize for falling short of your expectation due to staff friendliness. We take great pride in service we provide to our guest and I'm very disturbed to hear service provided our staff was not up to par. If you can email me little... More 

Milano, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying, I am loyal to the Hilton brand, however; the conference I was attending was at this hotel and my travel office booked my stay. She asked for the conference rate, was told there wasn't one and the room would be $299. You think I'm joking, I'm not. When I arrive there is pandemonium in the... More 

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

fallonsmom, Thank you for taking the time to post your review. I would like to take this opportunity to apologize for falling short of your expectation. When it comes to conference rate, contract is negotiated with certain amount of rooms with certain booking window. Once that negotiated amount of rooms are filled or it's past booking window dates, then rate... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying I've had co-workers stay in the area and they have said this is the best place to stay by far. The location is very convenient for IAH and where I was doing business so all in all travel was pretty easy. That being said, after a google search, there are no decent restaurants near by.... More 

Was this review helpful? Yes 2
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Derek A, Thank you for taking the time to post your review. Thank you for considering us the best hotel in the airport area. I do apologize for any mishap regards to your restaurant charges. I have done some investigation into this as we do take this very seriously and found out that charges possibly belongs to your colleague. I'm... More 

Portsmouth, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was dismayed by some of the negative reviews, so I emailed Mr. John Choi ahead of time and expressed my concern. He assured me I had nothing to worry about and he blocked off a nice quiet room for hubby and me as we awaited an early morning flight to Puerto Vallarta. Hotel and staff were great! Room was... More 

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Lynda B, Thank you for taking the time to post your wonderful review and clarifying some of the misperception about our hotel. I'm glad you were able to come stay with us personally and experience the service and facility we provide. We look forward to welcoming you back in the near future. More 

Waterloo, Iowa
Top Contributor
181 reviews 181 reviews
25 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had not planned on staying here but due to an air traffic control strike around the world we had to stay the night. The lobby is stunning, and the rooms are quite nice too. The downside was when we first walked into the room, it was sweltering hot. It was too late to change rooms and we were exhausted,... More 

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

tawney112, Thank you for taking the time to share your recent experience at our hotel. I would like to take this opportunity to apologize for falling short of your expectation due to ac unit malfunctioning. I wish you would have given us the opportunity to resolve the issue but I understand you were too tired to do so. In the... More 

New York City, New York
Top Contributor
50 reviews 50 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are very nice, large and nicely furnished. Hotel is a bit noisy, and does not provide earplugs unfortunately. However, the SPG member breakfast buffet is quite good and the shuttle service worked very well for me.

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

jtizorin, Thank you for taking the time to post your review. We are delighted to hear you have found the rooms very nice, large and nicely furnished, reliable shuttle service and great breakfast. For your next time stay, please ask for the room facing away from the airport for quieter comfort. Look forward to welcoming you back. More 

La Grange Park, Illinois
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed 1 night for a meeting to be held at the airport. Couldn't have asked for a more convenient location - only took shuttle about 5 minutes to/from hotel. Didn't eat at the hotel so can't comment. Beds super comfy.

Was this review helpful? Yes 1
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

CMGtraveler, Thank you for taking the time to post your review. We are glad to hear you found the location of the hotel most convenient and found the bed super comfy. We would also like to thank you for recognizing our hotel as a good airport location and we look forward to seeing you again soon. More 

Heredia, Costa Rica
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

Transiting through Houston I had a good night's sleep and comfortable stay here. Room was clean and well kept. Food was a bit pricey but extremely good. Shuttle service to and from airport was available.

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Elizabeth G, Thank you for taking the time to post your wonderful review. We are delighted to hear you had a peaceful and comfortable night stay with us. We look forward to welcoming you back in the near future. More 

Huntsville, Alabama
Top Contributor
209 reviews 209 reviews
73 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 15, 2015

Great location next to airport. Need to call ahead if you need shuttle to hotel. Fast check in and got a late check out of 4 pm. Decent breakfast too. Rooms are nicely decorated. Only thing is bathrooms are tight. But I loved the walk in shower. Nicely remodeled bathrooms. Beds are comfortable too.

Was this review helpful? Yes
John C, Manager at Sheraton North Houston at George Bush Intercontinental, responded to this review

Shefpat, Thank you for taking the time to post your wonderful review and recognizing our recent renovation. We are delighted to hear you have enjoyed walk in shower along with late departure and comfortable bed. Once again, we thank you for your wonderful feedback and look forward to welcoming you back soon. More 

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