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Crowne Plaza Houston - Brookhollow

#116 of 461 Hotels in Houston
Certificate of Excellence
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12801 Northwest Fwy, Houston, TX 77040-6301
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Crowne Plaza Houston - Brookhollow
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Crowne Plaza Houston - Brookhollow
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381 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel requires a much needed renovation. Chairs in the room are ripped, there are holes in the bed spread etc., which we don't expect in Crowne Plaza kind of a place. Restaurant wasn't good either, the food was below average. Staff were okay, but are very slow to respond and serve.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I'm sorry to hear that we did not meet your expectations. I will share your comments with the hotel team and review your concerns. It is our commitment to make every guest's stay enjoyable. Dave Comerota General Manager More 

Mississippi
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel staff were professional and friendly but the highlight of my experience was Leon Lastrapes. Leon drove the shuttle (within a five mile radius) and he made the experience painless. He engaged us in conversation and was a very cautious driver. (That calmed my nerves.)

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I appreciate you taking the time to share your recent experience at the Crowne Plaza Houston Brookhollow. Our shuttle is a very important service being that we deal with many local companies. It is exciting to hear that Leon has make your stay more enjoyable. I have personally congratulated Leon on a job well done. Again thank you for your... More 

Houston, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

I've stayed here a few times now when I'm in town for business. What continues to surprise me is the generosity, helpfulness, and familiarity with which guests are treated. Henry & Rita at the front desk are, in a word awesome. You almost take it for granted how they treat you like you've been staying with them a month, when... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing feedback on your stay with us at Crowne Plaza Houston Northwest. I'm extremely happy to hear that you felt welcomed and that our team provided a caring atmosphere during your stay. I truly appreciate your recognition of Lisa and her response to the situation. I have reviewed your comments with the team and recognized the members... More 

Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I attended a training for my company and spent three nights at this hotel. Meeting facilities and meals were great!! Guest room was clean and spacious. Hotel could use a light facelift but the service and amenities make up for it!! Happy hour attendant was so friendly and greeted everyone with a smile. The hotel is located next to numerous... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experience with the Cowne Plaza Houston Northwest. I'm glad the shuttle made your stay more enjoyable and I have personally thanked Lisa for her service to you. We do understand the importance of providing efficient and friendly transportation service. I look forward to your return to the property. Dave Comerota General... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel for work. It's booked by my employer. The hotel is older but nice. It's on the wrong side of the highway in my opinion but they offer a shuttle for up to 5 miles from the hotel. The staff are great. Really nice and willing to help with anything you need. Henry is the customer... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I'm glad to hear your comments concerning the hotel team. We understand that our team is what keeps our clients coming back to the hotel. We will continue to provide excellent service in order to guarantee your patronage. Thank you for taking the time to write about your experience. Dave Comerota General Manager More 

So California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at this hotel for five nights while in town for the dog show held at the hotel. Everyone from the front desk, housekeeping, maintenance and restaurant staff were friendly and very helpful. We had numerous meals in the restaurant and bar which were good. The beds were comfortable and there was some noise from the freeway but... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your recent experience at the Crowne Plaza Houston Northwest. I am pleased to hear about your encounter with Henry. The entire team is committed to providing helpful and friendly service. I look forward to you and your dogs return to the hotel. Dave Comerota General Manager More 

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I'm a frequent traveler. In order to maintain platinum status at more than one hotel chain, I always try to divide my stays whenever possible. During a recent trip to Houston, I was able to book at the Crown Plaza Brookhollow Hotel. I have stayed at this property on several occasions, and I would recommend this hotel to anyone traveling... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Norhtwest. I'm happy to hear that you had a good nights sleep and would recommend the property to fellow travelers. We look forward to your continued patronage. Dave Comerota General Manager More 

Wilmington, Delaware
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 19, 2015

I was suspicious but reluctantly booked to take advantage of a nice corporate rate. I haven't stayed at Holiday Inn properties for over 15 years and suddenly got scary flash backs. From shower leaks to condensate pooling in the hallway from the AC unit, this place needs to be demolished and long forgotten. The restaurant is also a complete joke.

Was this review helpful? Yes 1
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing your feedback with us, I apologize that you did not enjoy your stay with us. I have passed this information along to the other departments in an effort to address the issues you did not find satisfactory. We hope you will give us another chance in the future. Dave Comerota General Manager More 

2 reviews
2 of 5 stars Reviewed February 10, 2015

We have stayed at this location 3 times prior. Never had a problem. This time we were surprised by the rudeness of the gentleman working the front desk at 9pm on 2/6/215. Red head man. He definitely does not need to work in hospitality. He spoke to the family in front of us checking in with a horrible tone and... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am saddened to hear that you did not enjoy your stay with us. The hotel team receives many compliments on their friendly and caring attitude and I'm surprised to hear of this instance. I will speak with the individual and discuss your concerns with the described interaction. I want to thank you for sharing this feedback as we need... More 

1 review
5 of 5 stars Reviewed February 10, 2015 via mobile

They have great service, great employees, and great rooms. This hotel is very clean and at a great rate. I love it! I've stayed all around Houston and this hotel is by far the best. Awesome managers! If anyone is looking for a luxury hotel at a reasonable price this is the best place to stay, no question about it

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Northwest. I'm happy that you had an enjoyable stay, it is the goal of the hotel team to provide our guest with a great experience. I will share your comments with the staff and again thank you for your feedback. Dave Comerota General... More 

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