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All 447 Houston hotels

Crowne Plaza Houston - Brookhollow

3.5 of 5 Hotel   |   12801 Northwest Fwy, Houston, TX 77040-6301
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78%
Ranked #60 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Keoni H Burbank, California
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327 people have reviewed this hotel

Traveler rating
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    40
    21
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224
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Burbank, California
1 review
5 of 5 stars Reviewed 1 week ago

The staff was excellent. They were very helpful and accommodating. They greeted us with true southern hospitality. Henry, Megan, and Julia my stay there very pleasant. They were able to cater to our party very well.

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Brookhollow. i have passed on your comments to the entire hotel team with special recognition to Henry, Megan and Julia. Dave Comerota General Manager More

Sugar Land, Texas, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Crown Plaza is a great hotel. I have stayed here before and everytime it is great. The people are outstanding and the service is excellent. I am staying at a Crown Plaza in Seattle in July because I know that it will be as good as this one as well as the others that I have stayed at in... More

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Dallas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My daughter and I met some friends at this hotel for a small convention. It is an older hotel, but the lobby is beautiful and very spacious. Check in was easy and fast. Our room was nothing special, but had nice queen beds, a large armoir which contained a big flat screen TV, clothing space with ironing board and iron,... More

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share these comments about your stay with us. I am thrilled to hear that you found the staff so accommodating as we always strive to make our guest feel welcome. I have followed up on the issues you mentioned to ensure that we are able to catch these problems when they arise. Again... More

Houston, Texas
1 review
4 of 5 stars Reviewed March 10, 2014

My room was very clean and quiet. The staff was friendly and helpful. Location was good with restaurants near by if you didn't want to eat in the bar area. The bar food was better than normal bar food but not as good as a high quality restaurant.

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your opinion of the Crowne Plaza Houston Northwest. I am glad to hear the staff was friendly and helpful, we strive to provide excellent guest service at all times. We hope to see you on your nest visit to the Houston area. Dave Comerota General Manager More

Media, Pennsylvania
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed March 9, 2014

My recent unavoidable stay at this hotel reenforced my decision several years ago to avoid this hotel at all costs. It is so worn out and dated I don't understand how they keep a Crowne Plaza label. That said I see that it is almost always booked to the hilt and is a favorite of companies for a local meeting... More

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your thoughts about your recent stay at our hotel. I am very sorry to hear that you did not enjoy the hotel. We do strive to make our guest comfortable and the hotel team is always available to assist. Again, thank you for your feedback. Dave Comerota General Manager More

Midland, Texas
2 reviews
5 of 5 stars Reviewed March 6, 2014

Stayed on 2 occasions, rooms were clean, bed was very comfortable, but the staff made everything even more worthwhile. Everyone was friendly and only too willing to help. I would definitely recommend!

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Brookhollow. The entire hotel team is dedicated to making your stay enjoyable and we realize the importance of personal service. I look forward to your return to our property and appreciate your decision to stay at our hotel. General Manager Dave Comerota More

Austin, Texas
Top Contributor
224 reviews 224 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 28, 2014

Stayed here on a work-related visit. Hotel was clean and rooms are nicely decorated and comfortable. Desk staff seemed a little tired. The restaurant is at the opposite end of the building from the front desk - not a problem but a little strange. The breakfast buffet was NOT worth it - totally overpriced. $12.95 for the usual selections of... More

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CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experience at the Crowne Plaza. I'm glad that you found the rooms comfortable. I will review the breakfast buffet offerings to ensure that the breakfast experience is enjoyable. Again, thank you for your feedback. Dave Comerota General Manager More

Luanda, Angola
1 review
5 of 5 stars Reviewed February 24, 2014

Phenomenal customer service I stayed there for just over 2 months and I couldn't complain the staff made me feel at home.On my previous travels I have stayed at some highly rated hotels but their customer service wasn't up to C.Plaza,Brookhollow standards.Leon,Stanley,Rita,Crystal,Henry,both Lisa',Walter,Raquel and so on...Top people I will see you soon.Sorry I couldn't say goodbye...I don't do goodbyes.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed hearing that you felt comfortable at the Crowne Plaza Brookhollow. The hotel team is committed to providing excellent service and a pleasant atmosphere. The hotel team is looking forward to your return in the future. Dave Comerota General Manager More

Missoula, Montana
1 review
5 of 5 stars Reviewed February 20, 2014

Nice people and very easy and eager to help you out. Worked with a Kay Jarman and she is FANTASTIC!!!!! Can not recommend this place enough. I have an option in most cities I travel to but in Houston, Texas there is only one. Crowne Plaza, Brookhollow.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. I am pleased that you found the hotel team helpful. I have recognized Kay Jarman for for efforts and used this as an example for others. Again thank you for your feedback. Dave Comerota General Manager More

Canada
Top Contributor
51 reviews 51 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 19, 2014

I stayed at this hotel on a family vacation.Overall, we were satisfied with our stay although I wouldn't say there was terribly much that wowed us about the stay. The Crowne Plaza has the bones of a great suburban hotel, but it is in need of a freshening up... some parts of it look a bit neglected. Things I liked:... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment about your stay with us. Your feedback is very valuable to our hotel team. Your comments have been shared with the hotel team in an effort to make improvements. Thank you Dave Comerota General Manager More

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Additional Information about Crowne Plaza Houston - Brookhollow

Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Crowne Plaza Houston - Brookhollow Hotel
Crowne Plaza Houston
Crowne Plaza Houston Brookhollow
Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Houston
#60 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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