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Crowne Plaza Houston - Brookhollow

#134 of 468 Hotels in Houston
Certificate of Excellence
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12801 Northwest Fwy, Houston, TX 77040-6301
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Crowne Plaza Houston - Brookhollow
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Crowne Plaza Houston - Brookhollow
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388 reviews from our community

Traveler rating
    185
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    51
    30
    20
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265
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vestavia Hills, Alabama
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel staff was very kind and accommodating. Leon, Jassamine and Henry went out of their way to make us feel at home. The hotel is very convenient to shopping and restaurants. The room was quiet and comfortable.

Was this review helpful? Yes
Lafayette, Louisiana
1 review
4 of 5 stars Reviewed yesterday NEW

I have been staying at this hotel for the past 5 years and have always had an excellent stay. When checking in, all are very friendly, but Rita Washington is my representative of choice. She reaaly seems to enjoy her job and goes the extra mile to make all my stays an above average experience. Great hotel. Thanks again Rita!!!

Was this review helpful? Yes
Shreveport, LA
1 review
3 of 5 stars Reviewed 4 days ago NEW

I booked this property expecting a hotel. Upon check in, I was instructed to EXIT the main lobby and proceed to the back of the property where I opened the door to my MOTEL room. External entrance and all! I was not pleased.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 5 days ago NEW

I am from Dubai, UAE and this was my first time to the USA on a business. l was put up in this hotel through my company. First of all, the hotel and the rooms are not up to the mark. If you compare the Crown Plaza hotels in the middle east to this one, it was JUST terrible. Now... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I'm sorry that your stay was so unpleasant. We work hard to provide our guest with an enjoyable experience. The intentions of the team members involved was to help your situation but these intentions were unsuccessful. Again, I apologize for your experience. Dave Comerota General Manager More 

Houston, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

I forgot to book a room for our business meeting and the staff at the Crowne Plaza got us in at our normal rate in a moments notice. Henry, Jasmine, and Rita at the front desk were all amazing and helped out a ton!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback concerning your recent stay at the Crowne Plaza Houston Northwest. I have passed on your kind words to the front desk staff and congratulated them on providing excellent service. We look forward to your return to the property. Dave Comerota General Manager More 

Los Angeles, California
1 review
3 of 5 stars Reviewed 1 week ago

After experiencing a problem during my check in, and having several unsatisfactory discussions with staff about the problem, Rita Washington stepped in and easily resolved the issue. She was very helpful.

Was this review helpful? Yes
CPNorthwest, Director of Operations at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your experience with us at the Crowne Plaza Houston Northwest. I am sorry to heat that you had an issue while with us but I have passed the praise onto Rita for providing excellent service. Margaret Seale Director of Operations More 

London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 15, 2015

Hotel requires a much needed renovation. Chairs in the room are ripped, there are holes in the bed spread etc., which we don't expect in Crowne Plaza kind of a place. Restaurant wasn't good either, the food was below average. Staff were okay, but are very slow to respond and serve.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I'm sorry to hear that we did not meet your expectations. I will share your comments with the hotel team and review your concerns. It is our commitment to make every guest's stay enjoyable. Dave Comerota General Manager More 

Mississippi
1 review
5 of 5 stars Reviewed March 10, 2015

The hotel staff were professional and friendly but the highlight of my experience was Leon Lastrapes. Leon drove the shuttle (within a five mile radius) and he made the experience painless. He engaged us in conversation and was a very cautious driver. (That calmed my nerves.)

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I appreciate you taking the time to share your recent experience at the Crowne Plaza Houston Brookhollow. Our shuttle is a very important service being that we deal with many local companies. It is exciting to hear that Leon has make your stay more enjoyable. I have personally congratulated Leon on a job well done. Again thank you for your... More 

Houston, Texas
1 review
4 of 5 stars Reviewed March 4, 2015

I've stayed here a few times now when I'm in town for business. What continues to surprise me is the generosity, helpfulness, and familiarity with which guests are treated. Henry & Rita at the front desk are, in a word awesome. You almost take it for granted how they treat you like you've been staying with them a month, when... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing feedback on your stay with us at Crowne Plaza Houston Northwest. I'm extremely happy to hear that you felt welcomed and that our team provided a caring atmosphere during your stay. I truly appreciate your recognition of Lisa and her response to the situation. I have reviewed your comments with the team and recognized the members... More 

Santa Fe, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

I attended a training for my company and spent three nights at this hotel. Meeting facilities and meals were great!! Guest room was clean and spacious. Hotel could use a light facelift but the service and amenities make up for it!! Happy hour attendant was so friendly and greeted everyone with a smile. The hotel is located next to numerous... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experience with the Cowne Plaza Houston Northwest. I'm glad the shuttle made your stay more enjoyable and I have personally thanked Lisa for her service to you. We do understand the importance of providing efficient and friendly transportation service. I look forward to your return to the property. Dave Comerota General... More 

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