We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 452 Houston hotels

Crowne Plaza Houston - Brookhollow

3.5 of 5 Hotel   |   12801 Northwest Fwy, Houston, TX 77040-6301
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Weekend Savings!
Crowne Plaza Houston - Brookhollow
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Crowne Plaza Houston - Brookhollow to your Saves list
75%
Ranked #106 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
PinkPearl2 Virginia
Write a Review

362 reviews from our community

Traveler rating
    176
    96
    47
    25
    18
See reviews for
29
27
35
244
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (362)
  • Mar-May only
    (91)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (72)
All months
Virginia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a college reunion/homecoming and family gathering. We had several rooms books as well as a banquet room for a private party. Rita, Crystal and the entire front desk staff went out of their way to ensure that our family and all the weekend's guests were satisfied with their accommodations. Chris Paschal and Rita coordinated the banquet room... More

Was this review helpful? Yes 1
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I enjoyed reading your comments concerning your stay at the Crowne Plaza Houston Brookhollow. I am very proud that the hotel team provided you and your family an enjoyable experience. The team is committed to giving outstanding service and a caring atmosphere. I will personally congratulate the individuals that you mentioned in your comments. Again, thank you for taking the... More

Salisbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a little tired to be honest, it has a good location for work. Everything is clean and the beds are good. Just wish they would give it a make over. Staff at the front desk are always helpful though.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to express your feelings about your stay at the Crowne Plaza Brookhollow. I 'm glad to hear the front desk team was helpful. I will pass on these comments and hope that you return to our hotel. Dave Comerota General Manager More

Midland, Texas
Top Contributor
150 reviews 150 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Attended a conference here recently but did not stay in the hotel. I did spend 8 hours per day over a 2 day period. The hotel is a bit tired looking. It is located in a less than desirable part of Houston and has difficult access from HWY 290. The staff seemed indifferent and I was a bit underwhelmed by... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your feelings. I'm disappointed to hear that you found the staff to be indifferent, the hotel team works very hard to provide a friendly and caring atmosphere. Our goal is always to provide a pleasant environment for our visitors. I am sorry for our experience and will review all of our procedures... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is definitely recommended. Mandy is very accommodating and nice. The room is so nice beds are comfortable and will definitely stay here again when I come to Houston. Also went to a reception and had food and drinks and it was a nice lounge time to mingle and socialize. We loved it.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments on your recent stay at the Crowne Plaza Houston Brookhollow. The hotel team works very hard at being accommodating and providing a comfortable atmosphere. I appreciate you taking the time to recognize their efforts. I look forward to your return to the Crowne Plaza Houston Brookhollow. Dave Comerota General Manager More

Lufkin
1 review
5 of 5 stars Reviewed 3 weeks ago

After an exhausting and awful travel through the highway work zone in Houston, Texas, we were glad to finally get to our destination. Mr. Henry Strait at the front desk could see how stressed we were. He was extremely friendly and was very accommodating. We were checked in in a matter of minutes with a smile. We had a hot... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I want to thank you for taking the time to share your experience at the Crowne Plaza Brookhollow. I am very glad to hear that Henry was friendly and helped you during your check in process. Our goal is to provide an enjoyable experience and atmosphere during your stay. I will pass on your comments to Henry and the entire... More

College Station, Texas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I stayed last weekend in Sep. Upon check in I noticed many channels on TV didn't work. Front desk assured me they would work by next day. They didn't. In fact, many channels (including CBS) didn't work my entire stay but for a few mins on and off. Staff told me they have gotten complaints before about this but nothing... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment about your stay at the Crowne Plaza Brookhollow. I apologize for any inconvenience that you encountered during your stay. The issues with the TV channels have been corrected. The hotel team will continue to monitor the reception to ensure this is not an issue in the future. Again, thank you for your... More

San Antonio, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel was the worst hotel that we have stayed in. We got bug bites from the beds and when we pulled back the covers the top sheet had dry blood on it. Extremely bad hotel. The floor (carpet) was even dirty. When we told the front desk they said they would take care of it but nothing happened. When... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am truly sorry to hear about your stay at the Crowne Plaza Houston Brookhollow. The hotel team has procedures to check bed linens and I assure you this is an isolated case. I am unaware of any bug problem occurring in the hotel. I have personnel inspecting all rooms for this problem. Again, I apologize for the experience and... More

Houston, Texas
1 review
4 of 5 stars Reviewed August 13, 2014

Front desk personnel (Crystal) was wonderful and a very pleasant personality. Marta, server she was so helpful and busy! If there's a Catering Manager Award for the year, it should be awarded to Mr. Christopher Paschal. Christopher coordinated and carefully planned my 50th birthday party. His expertise in decorating, arranging, planning, and hidden surprises was a Stellar act! Thank you... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments concerning Crystal and especially about your wonderful experience with Christopher. I am proud of these individuals and will share your comments with the entire hotel team. I hope you will consider hosting future events at the Crowne Plaza. Dave Comerota General Manager More

Houston, Texas
Top Contributor
189 reviews 189 reviews
68 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed August 11, 2014

This is clearly an older hotel inside and out but the staff was friendly and the rooms very comfortable although dated with the noisy old fashion A/C units. I stayed here July 27th thru the 29th. I originally chose this location because it looked to have a nice pool based on the website photos and with the temps forecast in... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Brookhollow. I apologize that you were not completely happy with your stay and will further research all the problems with the pool during your stay. Again, thank you for the information and I will be following up with this information with our hotel team. Dave Comerota General... More

1 review
2 of 5 stars Reviewed August 8, 2014

The hotel wasn't particularly good but one of the receptionist, Ms. Rita Washington, was simply great! I really appreciated her kindness and helpfulness during my stay in Houston. Congratulations Rita and thank you for your help!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I have reviewed your comments with Rita and thanked her for the kindness she demonstrated during your stay, I am sorry to hear that you did not enjoy your stay at our hotel in spite of her. Thank you for your feedback. Dave Comerota General Manager More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Houston - Brookhollow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Expedia, Booking.com, Priceline, Reservation Counter, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Houston - Brookhollow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

86 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Bathroom (3)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (5)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Room/suite (11)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (3)
Viewed
Dining (5)
Viewed
Hotel & grounds (7)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay