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Crowne Plaza Houston - Brookhollow

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12801 Northwest Fwy, Houston, TX 77040-6301
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Crowne Plaza Houston - Brookhollow
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Crowne Plaza Houston - Brookhollow
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409 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
4 of 5 stars Reviewed 6 days ago NEW

Everyone was very good especially Stanley Serrano the driver. He went out of his way to make the stay good. Everyone of the staff was great. The rooms were clean and the location was located where you can get a variety of foods. Want some good food outside the hotel ask Stanley.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thanks for taking the time to write this review of the hotel. We truly value the feedback given to us by our customers. I will share your comments with the staff and in particular Henry. He will be thrilled that you mentioned him and his customer service. Once again, thank-you very much for the review. Larry Bundy General Manager More 

5 of 5 stars Reviewed 1 week ago NEW

This beautiful hotel hosted the W4M Conference Friday and Saturday: July 17th and 18th. My hotel room was perfect! Everything I requested was there. The staff are attentive and helpful. The room was clean. The front desk clerk was attentive and pleasant. ! I will recommend this hotel and I would make a return visit.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

It is always great when the time is taken to write a review of the hotel. Thank-you for your comments regarding the cleanliness of the hotel and the customer service you received from Our front desk person Henry. I have taken the opportunity to share your comments with the staff. They were very happy to hear that you had a... More 

1 review
5 of 5 stars Reviewed 1 week ago

My experience at the Crowne Plaza was great! The hotel is very clean and well maintained. I would like to add a special note about the people working at the front desk. Be sure to speak to Henry Strait! This guy has a great personality and strong customer services skills. This was evident not only by myself but by the... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking time out of your day to write a review of the hotel. It is always great to hear feed back on the customer experience. I have taken the liberty of sharing your kind words with our staff and Henry in particular. A hotel is only as good as the people that work inside it. Again,... More 

Abilene, Texas
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Spent 4 nights during the 2015 Sunburst Beauty Pageant in June 2015. Room was extra large since they did not have our regular room available when we arrived. They checked us in to a suite which was a bit larger than a regular room with a sofa that converted into a queen sleeper in addition to the king bed. The... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

We are delighted you took the time to write a review of the hotel as we appreciate any and all feedback. Thank-you for recognizing our staff members at the front desk and housekeeping. I have taken the opportunity to share your thoughts about them and the service they delivered. We hope to see you again at our hotel in the... More 

Lumberton, Texas
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel. Very helpful staff at the front desk - helped with directions, printing map, etc...Would like to see refrigerator and microwave added to each room for convenience. Room was clean and spacious.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to write about your recent stay at the hotel. We value any and all feed back from our customers. I was particularly delighted to see that our front desk staff helped make your experience enjoyable. Thank-you again for doing this and we look forward to having you back as our guest. Larry Bundy General Manager More 

Bryan, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was traveling for business the front desk crew was amazing. Rita is VERY GOOD at her job. My room was clean and comfy . I stayed for a couple of days and my room was cleaned, restocked and bed made perfectly. I would stay her again for business or leisure.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank very much for submitting comments to Trip Advisor with regards to our hotel. We always like hearing from our guests with regards to their experience. We are all delighted you enjoyed your visit with us and truly appreciate the comments about the hotel's cleanliness and our staff front desk staff member. We hope you consider us in any future... More 

Houston, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I gave my husband a 70's party here for his birthday and I was very impressed with the service. Though the hotel has new and older rooms, they are very accommodating. Service was quick and friendly. I would stay here again.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am so glad to hear how happy you were with the hotel's staff during your special birthday party. We strive to be user friendly and always want to deliver on that promise. Thank-you very much for letting us know about your experience. We hope to be of service to you in the future. Larry Bundy General Manager More 

Holly Lake Ranch, TX
Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed June 22, 2015

I travel for business and call this property for availability for first. They have excellent amenities and the restaurant / bar offer VERY good food and service. Hopefully, you'll also have the good fortune of being taken care of by Lara Huezo at the front desk. My last stay found me arriving after 11PM and dead tired from a trip.... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for recognizing one of our associates in your review. We strive to operate a hotel that is user friendly and understands that our guests are front and center in our business. I took the liberty of sharing your comments with the associate. Needless to say, she was thrilled. Once again, thank you for sharing your story with us. Larry... More 

Gary, Indiana
1 review
5 of 5 stars Reviewed June 8, 2015

We were in Houston for the Women Who Win Conference at New Light Church. We enjoyed our stay at this hotel. It was very nice. We paid around $59 per night on Hotwire and was booked at this hotel. We signed up for their rewards program and got a free upgrade to a better room. Jassamine was very kind and... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

We are delighted you enjoyed your stay with us and enrolled as an IHG member giving you lots of benefits over time for staying at our hotels. Thank-you so much for sharing your experience with us. We are delighted you enjoyed your time here and happy Jassmine made such a great impression on you with her customer service. All the... More 

Giddings, Texas
Level Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 5, 2015

When looking at this hotel on the net and with the reputation of the Crown, I thought we would have a nice room, but I was wrong. The hotel is in need of renovation. The bathroom was very small, so small the towels were inside the shower. The shampoo was of nice size, but stank. The room was very small.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear JMT62662, Thank you for providing feedback on your experience during your stay. We are glad to hear that you regarded our beds comfortable. On the other hand, I regret that you found our hotel needing renovation and room size not to your liking. Your feedback is instrumental for us to upgrade what we can offer to our valued guests... More 

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