I travel every week , and always look forward to my time in Houston, Texas, at the Crown Plaza. From the greeting from Henery at the front desk, calling you by name, to the rest of the staff that just want to make your stay enjoyable. Ordering room service Ali is always cheerful, greeting you with a good hand shake... More

we spent 3 nights here & I must say the front desk staff were beyond cool & very patient. Beds were comfy & clean & the wifi worked well. I was extremely content with the entire duration of our stay! any room with a balcony & an awesome view over looking the city works for me! More

When enterenting the motel after a long day, Rizwau, Henry, and Nichole always made a special effort to say hello and asked if I had a good day. When ordering room service Ali brought my food every night and was very professional and polite. I for got to put my breafast order on the door twice and I talked to... More

This is my second time staying here. The first time I came for price/location (my company booked it because our usual place was full). I was so impressed by how nice the hotel was and how great the rooms were, I was looking forward to coming back. I was happy to see Henry at the front desk again: he treated... More

Recently I stayed at this crowne plaza location for 4 days. The service was outstanding and the property was great. The front desk team was one of the best I've encountered in a year and they were very attentive and informative. I would highly recommend this location if you are a frequent traveler that prefers a high level of service.... More

Most of the staff provided over the top customer service. Miss Aurelia at the front desk was amazing. She has a great sense of humor, and she just made you feel "at home' I'd also like to say that Stanley, the concierge was more than accommodating. He was always offering to take you anywhere you wanted to go. In fact,... More

We utilized the hotel, venue for our retirement party. Everyone was exception from the GM to the wait staff. Everything from the hotel room to the - room for the Retirement party was "top shelf". They were all professional, friendly, helpful and well informed of our needs. Thank you for making our Reitirement party a success!!! Food was excellent. I... More

Thanks to the Crown Plaza staff N./W. I work for the Military and was on leave out of Afghanistan. I missed Christmas, New Year, Anniversary [Dec.31st.] but was home for my wife's Birthday [Jan.12th.]. I stoped be the Hotel and asked to see a room. Rita and Razwan helped me out. I let them know the room would be fine.... More

I was in Houston for a family medical emergency. The trip was not planned and done on a short notice. The room rate was exceptional for the quality of the facility. Rooms were very clean, beds comfortable and well made. Bathrooms contained everything that you would need and well-kept and functional. Breakfast, lunch and dinner were well prepared and fresh.... More