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Crowne Plaza Houston - Brookhollow

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12801 Northwest Fwy, Houston, TX 77040-6301
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Crowne Plaza Houston - Brookhollow
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Crowne Plaza Houston - Brookhollow
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406 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abilene, Texas
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Spent 4 nights during the 2015 Sunburst Beauty Pageant in June 2015. Room was extra large since they did not have our regular room available when we arrived. They checked us in to a suite which was a bit larger than a regular room with a sofa that converted into a queen sleeper in addition to the king bed. The... More 

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Lumberton, Texas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. Very helpful staff at the front desk - helped with directions, printing map, etc...Would like to see refrigerator and microwave added to each room for convenience. Room was clean and spacious.

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Bryan, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was traveling for business the front desk crew was amazing. Rita is VERY GOOD at her job. My room was clean and comfy . I stayed for a couple of days and my room was cleaned, restocked and bed made perfectly. I would stay her again for business or leisure.

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Houston, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I gave my husband a 70's party here for his birthday and I was very impressed with the service. Though the hotel has new and older rooms, they are very accommodating. Service was quick and friendly. I would stay here again.

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Holly Lake Ranch, TX
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I travel for business and call this property for availability for first. They have excellent amenities and the restaurant / bar offer VERY good food and service. Hopefully, you'll also have the good fortune of being taken care of by Lara Huezo at the front desk. My last stay found me arriving after 11PM and dead tired from a trip.... More 

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Gary, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

We were in Houston for the Women Who Win Conference at New Light Church. We enjoyed our stay at this hotel. It was very nice. We paid around $59 per night on Hotwire and was booked at this hotel. We signed up for their rewards program and got a free upgrade to a better room. Jassamine was very kind and... More 

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Giddings, Texas
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When looking at this hotel on the net and with the reputation of the Crown, I thought we would have a nice room, but I was wrong. The hotel is in need of renovation. The bathroom was very small, so small the towels were inside the shower. The shampoo was of nice size, but stank. The room was very small.... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear JMT62662, Thank you for providing feedback on your experience during your stay. We are glad to hear that you regarded our beds comfortable. On the other hand, I regret that you found our hotel needing renovation and room size not to your liking. Your feedback is instrumental for us to upgrade what we can offer to our valued guests... More 

Dubai, United Arab Emirates
Level Contributor
204 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff save this failing CP. to a person they are cheerful, helpful and committed to ensuring they always at their very best. The infrastructure here is fading badly. Carpets are something left over from the 70's. Old rattly aircon & dim lighting throughout to add to this the roads in the surrounding make it a torment to access the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear TurboKev, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the carpet condition, air conditioning and the property condition. We will look into these concerns. I assure you that the... More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago

I have been visiting this particular Crown Plaza for over fifteen years. My visits have been on Business however when I have the opportunity to bring my family I do. My family is currently at the Crown Plaza with me. now. I would like to mention the service that I have received from the front desk the manager and the... More 

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San Antonio, Texas
1 review
5 of 5 stars Reviewed May 27, 2015 via mobile

oh my gosh. We had a great stay thanks to Rita Washington. So happy, friendly and accommodating. She was concerned with our every need. She made me feel at home. She knows her job and treats us with respect and sincerity. It is a worthwhile investment to give her a raise. Thank you for having quality at your front line.... More 

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