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Crowne Plaza Houston - Brookhollow

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12801 Northwest Fwy, Houston, TX 77040-6301
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1 room 1 adult
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Crowne Plaza Houston - Brookhollow
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460 Reviews from our TripAdvisor Community

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Nashville, Arkansas
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Thank you Crowne Plaza for making us feel so welcome and special! You're front desk staff are jewels, Henry and Kiambi were so friendly and helpful, Henry recommended our restaurant and knocked it out of the park, we will definitely stay here again! Beautiful, clean upgraded room.

Helpful?
Thank chelliebug75
1 review
5 of 5 stars Reviewed 4 days ago NEW

We came to Houston for the horse races and the Crowne Plaza Brookhollow is only 15 minutes away. Hotel is clean and quiet and staff is excellent! Kiambi was extremely helpful and pleasant when I called ahead to check on reservations and change the bed accommodation and then she was working the front desk at check-in. Very pleased! She is... More 

Helpful?
Thank Debra E
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Debra...thank-you so much for writing Trip Advisor about your stay. We certainly appreciate any and all customer feed back with regards to the hotel. I was very pleased to hear that you liked our clean hotel and received great customer service while you were here. I have taken the liberty of sharing your kind comments with the two staff members... More 

Grand Rapids, Michigan
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Staff: Friendly, knowledgeable, humorous, social IHG Rewards: Concierge lounge drinks, breakfast buffet, room upgrades, and more Rooms: Lacked a fridge, which was a little frustrating during a 12-day stay. Rooms were simple but clean. Breakfast: Not a lot of options for the buffet, service was decent Fitness Center: Broken scale! Small but has everything you need for a decent workout... More 

Helpful?
Thank Rebecca G
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Rebecca, thanks for taking the time to review the hotel. I appreciate your very kind comments about the staff but was sorry to hear about the scale: an issue which we will address immediately. Thank you for choosing us as a place to stay while in Houston. We hope you have the opportunity to see us again in the future.... More 

Mobile, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

Started off kind of tough. There was an entire 100-girl dance team checking in at the exact same time, with only 2 agents trying to check in all of these girls and their parents. I could understand this can be rather stressful for the agent, and the line was so long to check in, but its important as a service... More 

Helpful?
Thank Jameca S
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to review your recent stay at the hotel. I am sorry it started off in the manner you described. Things can get a little chaotic when a group that size is checking into the hotel. It's good to know you were given a room away from the group that was checking in at the same... More 

Port Saint Lucie, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel had an old world charm. The Customer Service was exceptional, friendly and accommodating.A special Thank You to Jennifer on the night shift. The breakfast was wonderful with a wait staff, omelets made to order, fresh fruit, yogurt, waffles, pancakes, oatmeal, grits, biscuits and gravy and more. The rooms were clean with comfortable beds and well equipped. The hotel... More 

Helpful?
Thank DavidsWife1994
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write trip advisor about your recent stay. I am delighted you enjoyed the breakfast, your room, and our customer service. We strive very hard every day to make our guests happy. I will certainly pass your very nice comments along to Jennifer. I'm glad she was able to make you happy. Again,... More 

Dallas, Texas
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always stay at this hotel while in Houston. it is near all restaurants and shops. I always have a very enjoyable stay at this hotel. the customer service is always on point and the front desk staff are very knowledgeable

Helpful?
Thank Bobby W
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you very much for taking the time to write about our hotel in Trip Advisor. I was very pleased to see that you always enjoy coming to the hotel based on the proximity and the customer service you receive when staying here. Thank-you for your business and for being a loyal guest. Safe travels and we hope to see... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Rooms are clean. Staff is professional & the accommodations exceed your expectations. Kiahani & Henry were excellent & told us about the $15M reno coming. Make sure the Reno includes a pay scales reping $15M reno for her too like $20/25 hr!!

Helpful?
Thank wendydecember
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Wendy, Thank you so much for your kind review. I was delighted to read that you enjoyed the customer service by two of our employees. I will certainly take the time and pass on your comments. Once again, thanks for staying with us and hope to have you back in the future. Larry Bundy General Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The staff there is awesome. Especially Kiambi Richard and this other guy with glasses. They make you feel very comfortable and like I said besides the excellent customer services the beds are very comfortable.

Helpful?
Thank Laticia A
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Laticia, Thank-you sp very much for writing a review of your recent stay at the hotel. I am glad you found the bed comfortable and to your liking. In addition I appreciate you mentioning some of our associates for their excellent customer service. That truly means a lot in this day and age. I will be sure and pass along... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Ms.Kaye was very helpful when I came to stay at the crowne plaza brookhollow hotel. She was fast and outstanding with her customer service. When I asked ms.Kaye for something she was right on it. The breakfast was also good.

Helpful?
Thank jakabria r
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to write a review of the hotel. We appreciate any and all customer feed back. I'm truly glad that you enjoyed the customer service at the hotel as well as our breakfast. I will be sure and tell Kiambi how much you appreciated your inter-action with her. Again, thank-you for taking the time to write... More 

Crosby, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

For this being their first time doing our event, they did a great job of taking care of the 400+ people that attended the event. Check-in/out was very smooth. Room service was great and they kept the rooms very clean. Didn't have any problems while we were there all weekend. We are a very loud group of people and the... More 

Helpful?
Thank Michelle P
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you Michelle for taking the time to review the hotel. I really appreciate the comments and recognizing one of our associates for their service to you. We had a great time with your group and really enjoyed having you here. Everyone was so much fun!! I think we were prepared because we listened very closely to what the meeting... More 

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