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Crowne Plaza Houston - Brookhollow

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12801 Northwest Fwy, Houston, TX 77040-6301
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Crowne Plaza Houston - Brookhollow
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Crowne Plaza Houston - Brookhollow
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392 reviews from our community

Traveler rating
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    51
    31
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff - Frank, the manager and his staff, Megan, Jassamine - are very customer focused, friendly and go extra mile to help the guests. As I needed some extra time beyond the standard late check out, they took care of me without charging me any thing extra. That enabled me to get out and get home in time.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your thoughts about your stay at the Crowne Plaza Houston Northwest. i understand the importance of the hotel team in providing a guest with an enjoyable stay. I have shared your comments with all of our associates and personally have recognized the team members that were mentioned. Again, thank you for staying... More 

Orlando, FL, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Crown Plaza Brookhollow for a week while in Houston on business. All the staff were so accommodating, friendly and helpful. Even the shuttle service drivers were so much fun and were always so happy go out of their way to get us where we needed to go or pick us up. And in the evenings there... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am very pleased to hear that your enjoyed your recent stay at the Crowne Plaza Houston Northwest. The hotel team does strive to provide friendly and helpful. I have shared your comments with the entire hotel team to reiterate the importance of providing caring and quality service. I hope you will return to our hotel in the future. Dave... More 

Hampshire, England
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Compliments to Crowne plaza, Henry, Malek, Rita to mention a few of the staff, that made our stay special. After a long business day at Offshore Technology Conference, the welcome every morning, evening made us all smile. Congratulations we will be back next year!! The bar andfood were very good, and there are many resturants within short distance

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Northwest. I am very glad to hear that numerous team members made your stay enjoyable. I have thanked each person for a job well done. We look forward to your return to the Crowne Plaza in the future. Dave Comerota General Manager More 

Arlington, Texas
Senior Contributor
48 reviews 48 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Windows filthy, shower has dead bug on the wall. Tub looks like they spray painted it brown and now it's peeling. Fixtures have rust. Just makes me feel afraid to touch anything. Just disgusting. Bed is ok, towels are nice. Just not a very nice hotel.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Northwest. I apologize that you did not enjoy your stay. The hotel team in committed to working hard to provide a nice experience for all our guest. Again thank you for your feedback. Dave Comerota General Manager More 

Vestavia Hills, Alabama
1 review
4 of 5 stars Reviewed April 20, 2015

The hotel staff was very kind and accommodating. Leon, Jassamine and Henry went out of their way to make us feel at home. The hotel is very convenient to shopping and restaurants. The room was quiet and comfortable.

Was this review helpful? Yes
CPNorthwest, Director of Operations at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words about the staff and the property, I have recognized Leon, Henry and Jass for a job well done. We look forward to your return. Again, thank you for taking the time to share your experience Margaret Seale Director of Operations More 

Lafayette, Louisiana
1 review
4 of 5 stars Reviewed April 20, 2015

I have been staying at this hotel for the past 5 years and have always had an excellent stay. When checking in, all are very friendly, but Rita Washington is my representative of choice. She reaaly seems to enjoy her job and goes the extra mile to make all my stays an above average experience. Great hotel. Thanks again Rita!!!

Was this review helpful? Yes
CPNorthwest, Director of Operations at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your comments with us. I have passed your kind words on to Rita as well as the rest of the team as an example of excellent customer service. We appreciate your continued patronage. Margaret Seale Director of Operations More 

Shreveport, LA
1 review
3 of 5 stars Reviewed April 17, 2015

I booked this property expecting a hotel. Upon check in, I was instructed to EXIT the main lobby and proceed to the back of the property where I opened the door to my MOTEL room. External entrance and all! I was not pleased.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
CPNorthwest, Director of Operations at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for sharing your feedback, I apologize that you were not pleased with the accommodations. I hope you will consider us in the future and we will ensure the room is to your liking. Margaret Seale Director of Opertions More 

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed April 16, 2015

I am from Dubai, UAE and this was my first time to the USA on a business. l was put up in this hotel through my company. First of all, the hotel and the rooms are not up to the mark. If you compare the Crown Plaza hotels in the middle east to this one, it was JUST terrible. Now... More 

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I'm sorry that your stay was so unpleasant. We work hard to provide our guest with an enjoyable experience. The intentions of the team members involved was to help your situation but these intentions were unsuccessful. Again, I apologize for your experience. Dave Comerota General Manager More 

Houston, Texas
1 review
5 of 5 stars Reviewed April 15, 2015

I forgot to book a room for our business meeting and the staff at the Crowne Plaza got us in at our normal rate in a moments notice. Henry, Jasmine, and Rita at the front desk were all amazing and helped out a ton!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback concerning your recent stay at the Crowne Plaza Houston Northwest. I have passed on your kind words to the front desk staff and congratulated them on providing excellent service. We look forward to your return to the property. Dave Comerota General Manager More 

Los Angeles, California
1 review
3 of 5 stars Reviewed April 12, 2015

After experiencing a problem during my check in, and having several unsatisfactory discussions with staff about the problem, Rita Washington stepped in and easily resolved the issue. She was very helpful.

Was this review helpful? Yes
CPNorthwest, Director of Operations at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your experience with us at the Crowne Plaza Houston Northwest. I am sorry to heat that you had an issue while with us but I have passed the praise onto Rita for providing excellent service. Margaret Seale Director of Operations More 

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