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Crowne Plaza Houston - Brookhollow

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12801 Northwest Fwy, Houston, TX 77040-6301
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1 room 1 guest
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Crowne Plaza Houston - Brookhollow
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417 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dripping Springs, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

The Crowne Plaza Houston-Brookhollow is a very convenient, affordable, and accommodating hotel in the bustling area of northwest Houston. But their front-desk staff is exceptional! Though I consistently receive exceptional service, the service I received from Henry Strait during my last stay could not go unrecognized. Henry simply provided the warm, friendly courtesy and thoroughness that is all too rare... More 

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Brentwood, California
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I spent two days here while on a business trip in the area, with a group of co workers. There were a few bright spots, such as good service at front desk and in club lounge. Unfortunately, the thing I will remember most is the dark, damp environment and the pervasive smell of mildew. Two of my co workers told... More 

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Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

BWB....First, let me apologize for the wet carpet. You should not have experienced that scenario at our hotel. We try our best everyday to make sure things like this do not happen but we obviously missed the mark in your case. Thank-you for your kind comments regarding the staff...I have taken the liberty to share both the good and the... More 

Bellingham, Washington
Level Contributor
128 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is average quality for this class of hotel. Rooms are nice and service is reasonable. It's not the greatest neighborhood - but that's not the fault of the hotel. If you want to be in this area it's a good choice. However, do not eat anything but breakfast here. The restaurant quality is lousy. Go to McDonald's, get... More 

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Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for doing a review of the hotel. We realize that customer reviews are critical to improving the hotel and feed back from customers is taken very seriously. I'm sorry you were disappointed with dinner. We are currently in the process of changing our dinner and bar menu. With that said I am glad you liked breakfast and the rooms.... More 

San Angelo, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel needs a lot of renovation. It is 15 miles from the city and is located where there is an ongoing road construction. When we came out from the elevator we stepped out into a warm hallway, AC turned off, and plates outside the room was not a good sight at 4pm. On the second day, our room AC... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for writing a review of our hotel. I am truly sorry your stay was interrupted by a broken air conditioner in the room. I have shared your comments with the staff as a "teachable moment". Typically our service standards are higher then as described. To your other point regarding the hotel needing renovation...This will begin in about four months.... More 

Las Vegas, Nevada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The AC in our apartment went on Sunday, so we had to find a place to stay. The staff was very nice. The hotel is older, but well kept. They did have the hotel flag at full mast when the US and State flag were at half mast. We spent two nights here. I would stay here again.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thanks for taking the time to write a review of the hotel. I was sorry to hear of the circumstances which lead you to the hotel and hope it was all worked out for you. That said I am glad we were able to accommodate your needs during that time. Again, we sincerely appreciate the feedback and hope you stay... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is a bit older, but kept very well and quiet. The rooms were clean and housekeeping staff was nice. My only complaint is the bathtub in our room needed an update. The paint had peeled off significantly and was a bit gross to shower, nothing wearing flip flops couldn't overcome. If this issue was fixed I would definitely... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Batata, Thank-you so much for writing a review of the hotel. We always appreciate the feedback from our customers and enjoy hearing from them regarding their experience. I am glad you found the hotel to your liking. Yes, the hotel is older, but we do take pride in keeping it clean and offering friendly service. Starting next year the hotel... More 

Lake Ozark, Missouri
Level Contributor
80 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When I first drove up I was very concerned. It is very obviously an old facility, with a number of exterior units, similar to the old style Holiday Inn's. It could definitely stand a major renovation. However despite it's age, it is well kept and clean. It is always nice to have an on site restaurant and bar, so big... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking the time out of your busy day to write a review of the hotel. We truly value the feedback we get regarding the building and the services we offer. As a valued platinum member I was truly pleased with how you rated the hotel. I do apologize for the fact that we did not have... More 

Houston, Texas
1 review
4 of 5 stars Reviewed July 22, 2015

Everyone was very good especially Stanley Serrano the driver. He went out of his way to make the stay good. Everyone of the staff was great. The rooms were clean and the location was located where you can get a variety of foods. Want some good food outside the hotel ask Stanley.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thanks for taking the time to write this review of the hotel. We truly value the feedback given to us by our customers. I will share your comments with the staff and in particular Henry. He will be thrilled that you mentioned him and his customer service. Once again, thank-you very much for the review. Larry Bundy General Manager More 

2 reviews
5 of 5 stars Reviewed July 21, 2015

This beautiful hotel hosted the W4M Conference Friday and Saturday: July 17th and 18th. My hotel room was perfect! Everything I requested was there. The staff are attentive and helpful. The room was clean. The front desk clerk was attentive and pleasant. ! I will recommend this hotel and I would make a return visit.

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

It is always great when the time is taken to write a review of the hotel. Thank-you for your comments regarding the cleanliness of the hotel and the customer service you received from Our front desk person Henry. I have taken the opportunity to share your comments with the staff. They were very happy to hear that you had a... More 

1 review
5 of 5 stars Reviewed July 20, 2015

My experience at the Crowne Plaza was great! The hotel is very clean and well maintained. I would like to add a special note about the people working at the front desk. Be sure to speak to Henry Strait! This guy has a great personality and strong customer services skills. This was evident not only by myself but by the... More 

Was this review helpful? Yes
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking time out of your day to write a review of the hotel. It is always great to hear feed back on the customer experience. I have taken the liberty of sharing your kind words with our staff and Henry in particular. A hotel is only as good as the people that work inside it. Again,... More 

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