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All 451 Houston hotels

Crowne Plaza Houston - Brookhollow

3.5 of 5 Hotel   |   12801 Northwest Fwy, Houston, TX 77040-6301
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76%
Ranked #97 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
C M Houston, Texas
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355 reviews from our community

Traveler rating
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    45
    24
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241
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Houston, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

Front desk personnel (Crystal) was wonderful and a very pleasant personality. Marta, server she was so helpful and busy! If there's a Catering Manager Award for the year, it should be awarded to Mr. Christopher Paschal. Christopher coordinated and carefully planned my 50th birthday party. His expertise in decorating, arranging, planning, and hidden surprises was a Stellar act! Thank you... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments concerning Crystal and especially about your wonderful experience with Christopher. I am proud of these individuals and will share your comments with the entire hotel team. I hope you will consider hosting future events at the Crowne Plaza. Dave Comerota General Manager More

Houston, Texas
Top Contributor
189 reviews 189 reviews
68 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This is clearly an older hotel inside and out but the staff was friendly and the rooms very comfortable although dated with the noisy old fashion A/C units. I stayed here July 27th thru the 29th. I originally chose this location because it looked to have a nice pool based on the website photos and with the temps forecast in... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Brookhollow. I apologize that you were not completely happy with your stay and will further research all the problems with the pool during your stay. Again, thank you for the information and I will be following up with this information with our hotel team. Dave Comerota General... More

1 review
2 of 5 stars Reviewed August 8, 2014

The hotel wasn't particularly good but one of the receptionist, Ms. Rita Washington, was simply great! I really appreciated her kindness and helpfulness during my stay in Houston. Congratulations Rita and thank you for your help!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I have reviewed your comments with Rita and thanked her for the kindness she demonstrated during your stay, I am sorry to hear that you did not enjoy your stay at our hotel in spite of her. Thank you for your feedback. Dave Comerota General Manager More

germany
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2014

This Hotel is a bit outdated and needs urgently a renovation. Aircondition in the room is noisy and big surprize to me: I could easily hear the TV from my neighbor! Fortunately I was so tired in the first night due to the long trip to Houston that I had some sleep. Breakfast was a desaster: Buffet wat not offered... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your feedback concerning your recent stay at the Crowne Plaza Houston Brookhollow. We are currently replacing a large number of our air conditioning units in the hotel. I apologize for any discomfort or noise that you experienced during your stay. I am researching your breakfast concern as the disposable cups are to... More

Houston, Texas
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 31, 2014

I live in Houston, but about an hour away from this hotel. I usually stay there when I have a party or event to go to on that side of town. The staff is always friendly and the beds and linens are always clean and comfortable.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am happy to hear that you had an enjoyable stay at the Crowne Plaza Houston Brookhollow. I want to thank you for your continuous patronage at our hotel. I have passes on your comments to the hotel team in order to demonstrate how important a friendly staff is for our guests stay. Dave Comerota General Manager More

Arlington, Texas
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 27, 2014

Brown bathtub paint pealing - smudge everywhere, just not very clean. Definitely needs updating! 3 soda machines ALL SOLD OUT! I really don't like Crown Plazas - I think at one time they may have been nice but now sorely in need of renovation. Very disappointed because reviews were so good...

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am sorry to hear that you had a disappointing stay at our hotel. I have reviewed your comments with the hotel team. We strive to make our guest's stay comfortable and relaxing. Dave Comerota General Manager More

1 review
5 of 5 stars Reviewed July 24, 2014

The staff and management were so helpful in helping with a reservation error I made. They were quick and efficient in how they helped me get my reservation correct! A big thanks to Rita and Margret, you saved me!!!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on two hotel team members. I am very happy to hear that their help was valuable. I will pass on your feedback to those individuals. I know they will be appreciative of your feedback. Dave Comerota General Manager More

1 review
4 of 5 stars Reviewed July 22, 2014

I was in town for the Beyonce & Jay Z concert "On The Run Tour" Friday July 18- Sunday July 20th. I booked my room through travel site Travelocity. It was a great steal on a 3.5 star room $48 bucks a night totaling to $123 with taxes. The money was well spent. I loved the hotel very nice very... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad to hear that despite the traffic you had a comfortable and enjoyable stay. Dave Comerota General Manager More

Houston, Texas
1 review
4 of 5 stars Reviewed July 22, 2014

I stayed here for a training course in Houston and I was impressed by the facilities overall. Henry Strait at the front desk was particularly helpful and friendly with excellent customer service skills. There was no refrigerator in the room, but when we asked for one it was delivered immediately. The breakfast was very nice, the business center was useful... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words concerning your stay at our hotel. I have passed on your comments to Henry and thanked him for doing a great job. I hope that you will consider the Crowne Plaza Brookhollow when returning to Houston in the future. Dave Comerota General Manager More

George Town, Grand Cayman
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed at this hotel for a week in June. The rooms were clean but I wouldn't say they were updated. Not bad at all though. I especially enjoyed the hot tub. I think there should be an age requirement for the hot tub as I don't believe kids should be splashing around while adults are trying to relax. Otherwise,... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at eh Crowne Plaza Houston Brookhollow. I will review our policy concerning the hot tub in order to provide a more enjoyable atmosphere. Again, thank you for your feedback. Dave Comerota General Manager More

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Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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