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All 451 Houston hotels

Crowne Plaza Houston - Brookhollow

3.5 of 5 Hotel   |   12801 Northwest Fwy, Houston, TX 77040-6301
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77%
Ranked #71 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Brittany G
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348 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Arlington, Texas
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Brown bathtub paint pealing - smudge everywhere, just not very clean. Definitely needs updating! 3 soda machines ALL SOLD OUT! I really don't like Crown Plazas - I think at one time they may have been nice but now sorely in need of renovation. Very disappointed because reviews were so good...

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I am sorry to hear that you had a disappointing stay at our hotel. I have reviewed your comments with the hotel team. We strive to make our guest's stay comfortable and relaxing. Dave Comerota General Manager More

1 review
5 of 5 stars Reviewed 1 week ago

The staff and management were so helpful in helping with a reservation error I made. They were quick and efficient in how they helped me get my reservation correct! A big thanks to Rita and Margret, you saved me!!!

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on two hotel team members. I am very happy to hear that their help was valuable. I will pass on your feedback to those individuals. I know they will be appreciative of your feedback. Dave Comerota General Manager More

1 review
4 of 5 stars Reviewed 1 week ago

I was in town for the Beyonce & Jay Z concert "On The Run Tour" Friday July 18- Sunday July 20th. I booked my room through travel site Travelocity. It was a great steal on a 3.5 star room $48 bucks a night totaling to $123 with taxes. The money was well spent. I loved the hotel very nice very... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad to hear that despite the traffic you had a comfortable and enjoyable stay. Dave Comerota General Manager More

Houston, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for a training course in Houston and I was impressed by the facilities overall. Henry Strait at the front desk was particularly helpful and friendly with excellent customer service skills. There was no refrigerator in the room, but when we asked for one it was delivered immediately. The breakfast was very nice, the business center was useful... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words concerning your stay at our hotel. I have passed on your comments to Henry and thanked him for doing a great job. I hope that you will consider the Crowne Plaza Brookhollow when returning to Houston in the future. Dave Comerota General Manager More

George Town, Grand Cayman
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a week in June. The rooms were clean but I wouldn't say they were updated. Not bad at all though. I especially enjoyed the hot tub. I think there should be an age requirement for the hot tub as I don't believe kids should be splashing around while adults are trying to relax. Otherwise,... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at eh Crowne Plaza Houston Brookhollow. I will review our policy concerning the hot tub in order to provide a more enjoyable atmosphere. Again, thank you for your feedback. Dave Comerota General Manager More

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice Crowne Plaza property with very friendly front of house staff. The rooms are as you'd expect for an aging hotel but are clean and kept updated as much as you could without remodeling! The cooked breakfast is on the salty side of seawater and the bacon is cooked to within a molecule of carbon, but that's the American... More

Was this review helpful? Yes 1
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback concerning your stay at the Crowne Plaza Houston Brookhollow. I have forwarded your comments on the food to our chef. The hotel team's goal is to make your stay as comfortable as possible. I look forward to your next visit to the Crowne Plaza. Dave Comerota General Manager More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed here several times, It has no fridge or microwave and some ice machines are always broken. No major complaints if you are just looking for a bed it'll do. The last time we saw a lot of shady characters in the parking lot but this is Houston.

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for comments on your recent stay at the Crowne Plaza Brookhollow. i will review your comment on the ice machine with our maintenance department and ensure that it is addressed. I apologize for the inconvenience. Again, thank you for your feedback. Dave Comerota General Manager More

Milwaukee, Wisconsin
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Was very impressed with this hotel. The bathroom was recently updated, the bed was comfortable, the breakfast was great, and the staff was very friendly. Couldn't ask for a better stay. I also didn't hear anyone at night which I sometimed have issues with at other hotels and there were a ton of cars in the parking lot so it... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I want to thank you for taking the time to share your feedback concerning you recent stay at the Crowne Plaza Houston Brookhollow. I will share your comments with the entire hotel team and congratulate them on providing great service. The team is committed to providing all guest with a great experience. Again, thank you for your feedback. Dave Comerota... More

San Antonio, tx
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 19, 2014

First off let me say that though this is an older property, our stay was very good. We had booked this hotel on Hotwire and when we arrived, the nice front desk manager Henry, asked us if we wanted a king or two queens. When we requested a king, he readily obliged and changed our room. Pros: 1. We were... More

Was this review helpful? Yes 2
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Brookhollow. I m sorry to hear that the road construction was a major inconvenience. The hotel ream is committed to work through any issues concerning construction and continue to provide outstanding guest service. Dave Comerota General Manager More

gecko831
Contributor
20 reviews 20 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2014

I've stayed here a couple of times. Both times, when I got to my room, I realized/remembered, "No Mini-Fridge!" :( The rooms are older & bathrooms small but, overall, for just myself on a work trip it was fine. The beds are comfy & staff friendly. This hotel allowed me to sleep comfortably, get up & work, then come back,... More

Was this review helpful? Yes
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind comments concerning your recent stay at the Crowne Plaza Houston Brookhollow. I understand how important a good nights sleep is when you are traveling on business. I have passed your comments on to the entire hotel team and hope you will think of our hotel when visiting Houston in the future. Dave Comerota General Manager More

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Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#42 Business Hotel in Houston #71 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
Number of rooms
294

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