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All 447 Houston hotels

Four Points by Sheraton Houston West

3.0 of 5 Hotel   |   10655 Katy Freeway, Houston, TX 77024
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Ranked #211 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
irishashx C Solihull, United Kingdom
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97 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Solihull, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

As a fussy traveller I dreaded staying at this hotel for 13 days after reading some of the reviews. However, I was really impressed with this hotel. The staff are fantastic (many thanks to the two shuttle bus drivers max and Peter who were perfect gentlemen and an amazing asset to the hotel). I worked at the memorial hermann hospital... More

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Longview, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
4 of 5 stars Reviewed March 16, 2014

We enjoyed the Four Points Sheraton in Houston this week end, while visiting family. The location is great , walking distance to city center shopping center. Restaurants and shopping are 100 yards out the back door of the hotel. We spent both evenings shopping and dining here. The only problem I had was with the hotel restaurant manager being rude... More

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Kevin K, Manager at Four Points by Sheraton Houston West, responded to this review

Dear cooper204, Thanks so much for your review. We're happy to hear that you had a pleasant stay and found our location to be ideal. We're sorry to hear that your experience during breakfast was not as pleasant. We will definitely pass this along to our operations team to review. Take care, and please come back soon! More

Salmiyah, Kuwait
1 review
4 of 5 stars Reviewed March 13, 2014

I had the chance to stay with my parents at this hotel. My stay for 3 days was normal and good as I joined my parents who had come to leave me when I was offered internship at Texas Children Hospital. Initial booking was done online from Phoenix USA and on our arrival we were shown a room which was... More

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Kevin K, Manager at Four Points by Sheraton Houston West, responded to this review

Dear chinkyginni, Thank so much for your wonderful review. We're so happy you enjoyed your stay with us and we were able to exceed your expectations. We would want to be treated the same if your flights were delayed! We hope to see you again soon. Take care! More

Scotland
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 25, 2014

First night and I couldn't sleep - when I opened the curtains this morning I realised why. I'm practically in line with the freeway intersection! It's awful - in fact my ears hurt with the noise. Breakfast was truly awful this morning and the server was rude. No cutlery available and when I asked for it he just kept saying... More

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Kevin K, Starwood Hotels & Resorts at Four Points by Sheraton Houston West, responded to this review

Dear Trickschick, Thank you for your feedback. We regret to hear that you did not enjoy your stay. I have passed on your comments to our operations team to review. I am so sorry you could not sleep due to the noise, and that the food options were not up to par. We certainly appreciate the feedback and will use... More

Sherwood Park, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 22, 2014 via mobile

It was a great stay! Room was comfy and clean! Staff was super friendly and helpful! Room service was ok but nothing that great! Food and drinks were expensive but there are enough restaurants within walking distance to enjoy.

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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

When we arrived Brandon Smith ( Front Desk Supv) was so helpful and got us a better room. Breakfast was a breeze with Nickky and Phillip ( servers) as well the food service manager who greet us and checked that we had everything we needed it Shamoi Murrain ( Manager) was so nice too . One of the best hotels... More

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TLozano, Starwood Hotels and Resorts at Four Points by Sheraton Houston West, responded to this review

Dear Maxula, Thank you for your kind words about our staff. We are so glad we are able to make you feel welcome and at home and we look forward to your next visit. More

Denver
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 9, 2014

Was a bit surprised, I got a Super 8 style room, where the entrance out of my room was outdoors, dated rooms, but clean, had free internet and a descent amount of space in the room. It's very close to a ton of restaurants and bars, and the energy corridor. Parking was easy, the workout center was small but did... More

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TLozano, Starwood Hotels and Resorts at Four Points by Sheraton Houston West, responded to this review

Dear jkv018, Thank you for writing about your recent stay. I am glad you enjoyed your overall accommodations as well as our location. We hope you choose to stay with us again the next time you are in the area. More

Westborough, Massachusetts
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2014

I needed to find a hotel that could service my needs for a small 5 day workshop. The event group was very accomodating from the beginning to work with me on hotel rooms, meeting rooms and the food and beverage service. The daily food and beverage gentleman was extremely nice, attentive and accomodating. The whole group appreciated him so much... More

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Kevin K, Starwood Hotels & Resorts at Four Points by Sheraton Houston West, responded to this review

Dear Heidi S., Thank you so much for the wonderful review. We are thrilled that you enjoyed your stay with us. We loved working with you, and look forward to welcoming you back to the hotel again in the future. Take care! More

Texas
Top Contributor
78 reviews 78 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 29, 2014

This is a no frills chain within Sheraton that has business friendly features, like free wi fi everywhere in the property. It worked well for me. The breakfast buffet was not a gourmet meal, but in addition to all the continental breakfast items, they had a cook preparing made to order omelettes. The layout of the lobby and floors and... More

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TLozano, Starwood Hotels and Resorts at Four Points by Sheraton Houston West, responded to this review

Dear L Frank, Thank you for taking the time to write about your recent stay. I am glad you enjoyed your accommodations and our amenities. We look forward to welcoming you back again soon. More

Humble
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

This is an older hotel but beautifully kept up. The room was very nice, the bed comfortable, and the staff very friendly and professional. We had drinks and food at the bar, the bartender was very friendly and the food good. Very good stay overall.

Was this review helpful? Yes 1
TLozano, Starwood Hotels and Resorts at Four Points by Sheraton Houston West, responded to this review

Dear Echeverry L, Thank you for sharing your positive feedback. I am glad you enjoyed your room and we appreciate you recognizing our wonderful staff. We hope to see you again soon. More

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Additional Information about Four Points by Sheraton Houston West

Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel
Four Points Houston
Houston Sheraton
Houston Four Points
Address: 10655 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #211 of 447 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston West 3*
Official Description (provided by the hotel):
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 
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