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Four Points by Sheraton Houston West

3.0 of 5 10655 Katy Freeway, Houston, TX 77024
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Four Points by Sheraton Houston West
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Four Points by Sheraton Houston West
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131 reviews from our community

Traveler rating
    25
    54
    39
    7
    6
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20
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76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Decent hotel Has advantages being close to a lot of really good places to eat. Other than that, I didn't find anything special The heating / AC system in the rooms is terrible. The room doesn't have much amenities The staff wasn't particularly friendly here

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Dallas, Texas
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have written only favorable reviews for properties on Tripadvisor. This is the first unfavorable. This hotel is built as a tower and a few outside entrance "poolside" rooms. I was traveling with two women business colleagues. We were responsible for a company meeting that was booked through hospitality in the hotel. Upon arrival, we were placed in the "outside"... More 

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Corpus Christi, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed at the Four Points Hotel because it was very close to a conference that I was attending at the Norris City Centre, next door. There were some good things and many bad things about staying here, and I'll summarize them below. First, the "pro's". The staff at the hotel was very nice and very helpful. The desk clerk... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Houston West, responded to this review

Dear CCTexasKid, Although we are happy to hear you encountered great service from our friendly team, we are disheartened that you were ultimately dissatisfied with your stay. We apologize for the complications you encountered with your shower, and we wish we were aware of this issue while you were on property so we could have immediately corrected the issue. Additionally,... More 

Confines of Texas
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This Four Points hotel is within walking distance Houston's City Centre, and offers great access to the I-10 and Beltway 8 freeways. That being said, it can be extremely loud given how close the hotel is to the traffic. We were fortunate to get a room that was opposite of the freeway. The room was fairly modern though I've noticed... More 

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Los Angeles, California
Top Contributor
115 reviews 115 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night to attend an event at City Centre, which was just a quick walk next door. I was in a king suite which was very spacious. The living room had a TV, pullout couch, closet, mini-fridge and a small bar area with a sink. The bedroom also had it's own TV and closet and there... More 

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San Diego, California
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 7, 2014

Bring earplugs...I would take a hotel being close to the occasional freight train versus one that's right across from an major freeway (I-10) and at least 5 flyover freeways! Even with double-paned windows the noise was non-stop. So....when checking in be sure to ask for a room that's facing away from the freeway, if those are even available, which I... More 

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Urbandale, Iowa
Top Contributor
56 reviews 56 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 6, 2014

I stay at this hotel about once or twice a month for work and it is typically a good experience. The area is perfect being right off I-10 and next to City Centre. The rooms are decent sized with all the necessary amenities (fridge, desk, soaps, etc.). A/C units are a bit noisy, but other than that the rooms are... More 

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Stafford, United Kingdom
Top Contributor
72 reviews 72 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 3, 2014

After reading the reviews I had thought that this would be a basic but ok place to stay. The reception area is reasonable but the rooms are cramped and in dire need of renovation. It could benefit from triple glazing as it's very noisy due to the busy roads & intersections. I found the tap (faucet) difficult to use, or... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Houston West, responded to this review

Dear Claire M, Thank you for taking the time to write us a review, but we regret to hear you were disappointed with your stay and were disturbed by outside noise. It’s very important to our team to deliver the best experience through well maintained accommodations and great service, and we are sorry this was not your experience. Rest assured,... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 3, 2014

This hotel location is ideal for anyone working along the energy belt. I8 The new Town and country leisure area is just 2 mins walk away and the hotel offers a free shuttle service to the local attractions. (Basically restaurants and mall) Rooms are clean. Staff are very efficient and friendly. Bar/ restaurant is decent enough but lacking a bit... More 

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Austin, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

This hotel is very basic but the price is usually right and the service acceptable. The rooms have a barren feel like most Four Points but are usually clean and the beds are comfortable. The onsite bar staff is friendly and food in the evening is good for a quick bite. The breakfast buffet is more self-service than most -... More 

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Additional Information about Four Points by Sheraton Houston West

Address: 10655 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston West 3*
Number of rooms: 171
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Also Known As:
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Sheraton
Houston Four Points

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