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All 451 Houston hotels

Four Points by Sheraton Houston West

3.0 of 5 Hotel   |   10655 Katy Freeway, Houston, TX 77024
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Ranked #198 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 1 week ago
tomtex451
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  • Reviews (104)
  • Photos (16)
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104 people have reviewed this hotel

Traveler rating
    22
    43
    31
    2
    6
See reviews for
16
13
12
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Top Contributor
55 reviews 55 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel would be average if not for its very friendly, helpful staff. For example, when I reserved a room on the phone, the customer service rep said he could not give me the rate I requested because it was sold out. Yet when I asked the desk clerk at check-in, he gave me the $40 less rate immediately. The... More

Was this review helpful? Yes
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were checked in late on the 15th floor with a lovely view. The room was pleasantly nice with clean bathrooms. I think not so good part was the mattress had outlived it life.the room does not a microwave and fridge however to our delight they brought both items to our room.customer service is second to none, I think it... More

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Bergen
Top Contributor
51 reviews 51 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The outstanding quality of this hotel is the staff. They are all so warm and welcoming. Nothing is too much trouble and they are genuinely nice. The lobby is very fresh and the bar has a good selection of beer. The breakfast was simple and covered the basics. The rooms looked a little worn and in need of a make-over... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Houston West, responded to this review

Dear Winson796, Thank you for your kind review. We are happy you were able to take advantage of our great location and explored the local neighborhood. Providing our guests with exceptional service is very important to our team, and we are thrilled our staff exceeded your expectations. Thank you again for taking the time to share with us, and we... More

california
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 7, 2014

Although our reservation explicitly stated NO AIR FRESHENER in room, the room reeked of it when we walked in. The in room safe was broken. When Shamoi called to check on us, we told him about the problems. He had another room prepped for us. We were shocked that this suite did NOT ave a door separating the bedroom &... More

Was this review helpful? Yes 1
Lake Jackson, Texas
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2014

Very nice accommodations for less than $100. Can't beat this location, pricing and accommodations for a weekend stay in Houston. Close to the most popular memorial area shopping and lots of other Houston amenities. Completely remodeled Sheraton Hotel, king room and free hot buffet breakfast in the heart of Houston action area; cant beat it. This place is completely booked... More

Was this review helpful? Yes 2
Hamburg, Germany
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2014

It was my first time staying at this brand and I led it. I was in Houston for a convention that did not quite go well, but coming back to such facility helped relax me.. The facilities are excellent and the staff very friendly and helpful.

Was this review helpful? Yes
Grace H, Starwood Hotels at Four Points by Sheraton Houston West, responded to this review

Dear edekicy, Thank you for taking the time to review our hotel. We're glad we could provide you with some relaxation after your convention. We'd love to welcome you back next time you're in Houston. Again, thank you so much for a kind review! More

Solihull, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2014 via mobile

As a fussy traveller I dreaded staying at this hotel for 13 days after reading some of the reviews. However, I was really impressed with this hotel. The staff are fantastic (many thanks to the two shuttle bus drivers max and Peter who were perfect gentlemen and an amazing asset to the hotel). I worked at the memorial hermann hospital... More

Was this review helpful? Yes 1
Grace H, Starwood Hotels at Four Points by Sheraton Houston West, responded to this review

Dear irishashx C, We're so glad that you had a wonderful stay with us, and we were able to exceed your expectations during your 13 day stay in Houston. Thank you for taking the time to review us - we love to hear this type of feedback. We'd love to welcome you back anytime! More

Longview, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
4 of 5 stars Reviewed March 16, 2014

We enjoyed the Four Points Sheraton in Houston this week end, while visiting family. The location is great , walking distance to city center shopping center. Restaurants and shopping are 100 yards out the back door of the hotel. We spent both evenings shopping and dining here. The only problem I had was with the hotel restaurant manager being rude... More

Was this review helpful? Yes
Kevin K, Manager at Four Points by Sheraton Houston West, responded to this review

Dear cooper204, Thanks so much for your review. We're happy to hear that you had a pleasant stay and found our location to be ideal. We're sorry to hear that your experience during breakfast was not as pleasant. We will definitely pass this along to our operations team to review. Take care, and please come back soon! More

Salmiyah, Kuwait
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 13, 2014

I had the chance to stay with my parents at this hotel. My stay for 3 days was normal and good as I joined my parents who had come to leave me when I was offered internship at Texas Children Hospital. Initial booking was done online from Phoenix USA and on our arrival we were shown a room which was... More

Was this review helpful? Yes
Kevin K, Manager at Four Points by Sheraton Houston West, responded to this review

Dear chinkyginni, Thank so much for your wonderful review. We're so happy you enjoyed your stay with us and we were able to exceed your expectations. We would want to be treated the same if your flights were delayed! We hope to see you again soon. Take care! More

Scotland
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 25, 2014

First night and I couldn't sleep - when I opened the curtains this morning I realised why. I'm practically in line with the freeway intersection! It's awful - in fact my ears hurt with the noise. Breakfast was truly awful this morning and the server was rude. No cutlery available and when I asked for it he just kept saying... More

Was this review helpful? Yes
Kevin K, Starwood Hotels & Resorts at Four Points by Sheraton Houston West, responded to this review

Dear Trickschick, Thank you for your feedback. We regret to hear that you did not enjoy your stay. I have passed on your comments to our operations team to review. I am so sorry you could not sleep due to the noise, and that the food options were not up to par. We certainly appreciate the feedback and will use... More

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Additional Information about Four Points by Sheraton Houston West

Address: 10655 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston West 3*
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 
Number of rooms
171

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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