We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Houston Citycentre

Hotel website
Hotel deals
10655 Katy Freeway, Houston, TX 77024
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Four Points by Sheraton Houston Citycentre
View Map
Add Photo Write a Review

155 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    25
    62
    45
    11
    12
See reviews for
23
18
12
88
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (33)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (42)
All months
Dallas
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for business to see if I liked the property and location. The location is great. All of the restaurants, bars, shopping, movies, gym, etc. are a short walk from the property. The rooms are on the basic side, but work. The parking is in a surface lot, which makes for a hot car. The front desk staff... More 

Was this review helpful? Yes
Austin, Texas
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I see some bad reviews for this hotel, but unsure why. During our stay we had a great time. Staff was a little confused on check in & somewhat messed up the reservation. But the hotel was nice, clean & the room was well decorated with a good layout. Enjoyed my stay.

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Texan82, Thank you for your review. We’re pleased to hear you had a great stay and enjoyed our comfortable rooms. We appreciate you taking the time to share your experience with us, and we hope to see you again soon. All the best More 

Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Checked in for a one night stay. Three in the group with heavy luggage. Employees saw us struggling, getting the luggage carrier and taking our own luggage upstairs. Same process when leaving, no help with the luggage. Three people in the room, one towel was provided. This hotel is one of the least expensive in the immediate area, there is... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear IsabellaAnnamarie, Thank you for taking the time to provide us your feedback in regard to your recent stay. We regret to hear you were dissatisfied with your stay and are sorry that our team failed to assist you with your luggage. Our team truly values our guests’ comments as this feedback is very helpful in pinpointing ways to improve... More 

Halifax, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed here 1 week for work. F.P. by Sheraton Houston C.C. is a good hotel but needs much improvement. Good points: Great comfy bed with plush pillows. Very close to City Center. Strong reliable wifi. Nice breakfast with lots of variety. Shuttle service within 5 miles. Nice pool and gym. Friendly and helpful staff. Needs improvements: Dated rooms (not up... More 

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear MelandLuke, While we are pleased to hear you enjoyed our great location, comfortable beds, friendly team, and free services, we are sorry you were disappointed with our accommodations. We are happy to share that we are evaluating plans to update our guest rooms next year and will share your comments with our team. Thank you for sharing, and we... More 

Espoo, Finland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 17, 2015

We arrived late having booked a double suite for the family (I have spg gold). What a disappointment - there were no double suites available, and the room which were offered reeked of cigarette smoke. The next room we were offered (king with sofa bed) had some insects running around and the person who brought bedsheets for the sofa bed... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear JTH78, We sincerely apologize for your poor experience at our hotel as what you described is not acceptable. Providing guests with superior service and clean accommodations is our top priority, and we are very sorry we missed the mark this time. We truly value your loyalty as a Gold SPG member, and our General Manager, Juan Flores, would love... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 9, 2015

Not up to Starwood Platinum standard!! I was supposed to stay two nights and barely made it through one. This property desperately needs to be updated or steam cleaned! Filthy! I wasn't comfortable putting my bags in the ground for fear of bed bugs! The water pipe have pressure issues and were so loud and vibrated the room three times... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear Tara H, We are disheartened to hear of your dissatisfying stay at our hotel and apologize for the complications you encountered with billing. Our General Manager, Juan Flores, would love the opportunity to personally ensure that your issues have been rectified and asks that you please contact him directly at jflores@valenciagroup.com. Thank you for taking the time to share... More 

Houston, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 6, 2015

From check in to check out the customer service was great. The rooms are nice and the hotel is very clean. We were there for the 4th of July and the only negative I can think of was not being able to see the fireworks from the hotel. The bartender informed me the penthouse suite would of been a great... More 

Was this review helpful? Yes
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2015

We booked through Hotels.com for an overnight stay and for some reason the booking didn't show up in their system. So guess what the guy at the desk was nice enough to take our reservation and bump up is go a suite at no extra charge. The suite itself was clean and comfortable.

Was this review helpful? Yes
Fort Worth, Texas
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 4, 2015

Great location with easy access to highways and great weekend rates. Room had a nice bed and nice linens too. Older property but well maintained. Front desk was courteous and friendly. Plenty of places to eat and close to Lakewood.

Was this review helpful? Yes
Lake Forest, California
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 17, 2015

Situated adjacent to a large retail, dining & movie complex & a busy freeway. This means that there are many things close but also means a lot of noise (traffic in particular). Check-in was OK but we did not get the room type we asked for (King Accessible). The rooms were large, a bedroom & separate living area with wet... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this review

Dear violinmaker1964, We are very pleased you enjoyed our great location, comfortable guest rooms, and friendly team during your stay; however, we do apologize for the complications you experienced with finding the lights in your guest room. Had we known of your difficulty while on property, one of our staff members would have been happy to assist you for a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Room/suite (6)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Houston hotels
0.2 mi away
Hotel Sorella CITYCENTRE
Hotel Sorella CITYCENTRE
#15 of 474 in Houston
4.5 of 5 stars 557 reviews
1.0 mi away
The Westin Houston Memorial City
0.3 mi away
Candlewood Suites Houston-At Citycentre-Energy Corridor
Show Prices
Show Prices
Show Prices
3.4 mi away
Omni Houston Hotel Westside
1.9 mi away
Embassy Suites by Hilton Houston - Energy Corridor
1.2 mi away
Hampton Inn Houston - I-10W, Energy Cor
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay