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All 451 Houston hotels

Springhill Suites Houston Medical Center/Reliant Park

3.0 of 5 Hotel   |   1400 Old Spanish Trail, Houston, TX 77054
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Ranked #195 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 1 week ago
mrandmrskb Maryland
  • Overview
  • Reviews (132)
  • Photos (35)
  • Amenities
  • Q&A (1)
  • Room tips (21)
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132 people have reviewed this hotel

Traveler rating
    39
    51
    28
    4
    10
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44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Maryland
Top Contributor
55 reviews 55 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

The breakfast was nothing special. I enjoyed the muffin. It was nice to check-in early. I was at the hotel for work so to get in and do what I needed to do was great. The room had a loud air conditioning unit. This was a drawback but it didn't keep me up. The pool and jacuzzi was closed. I... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

Thank you for taking the time to write; I’m delighted to hear you had a productive stay. I appreciate you recognizing our strengths while providing us some areas of opportunity for improvement. I’m glad you found our staff accommodating and we hope to see you again on a return trip. Sincerely, Michael Gianngrosso More

Seguin, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a good stay here while in Houston over July 4th through 7th. Although the carpet in the room was a little stained, it was not a big deal. Breakfast was good and everything nearby was convenient.... super target, fiesta supermarket, Albertsons and a lot of fast foods and some local food places too. All of the hotel staff... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

We're excited to hear from you, and appreciate your kind review. It's great to know that you had a pleasant time, and we're glad to have been a part of your trip. I'm delighted to learn that you found our associate’s service oriented and our location convenient. Please make plans to visit us again. More

Falls Church, Virginia
Top Contributor
61 reviews 61 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My overall impression of this hotel was that it was fine for a business stay if you have work in the area or need a central-ish location to get to downtown but don't want to pay an arm and a leg. First impressions were pretty bad, as the lobby is under renovations and you had to go in through the... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

We're happy to hear from you, and we're glad to know that you found our location convenient and our staff friendly. We sincerely apologize that we were unable to provide you with the exceptional stay our guests have come to expect from us. We appreciate you taking the time to provide us with valuable feedback; this allows us to positively... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2014

Just read... The "Business Center" is really not existent and makeshift. See picture. Elevator was broken the entire time, and cleaning staff was using the elevator up and down with their huge cart so that guests could not. Guests had to wait forever for the one slow elevator to bit be in use. Couldn't use stairs because they have no... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

Thank you for writing. Please be assured that guest satisfaction is very important to us and these matters are not taken lightly. We have been in contact with you regarding your stay. Best, Mike Giangrosso, GM More

Bryan, Texas
Top Contributor
51 reviews 51 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 16, 2014

Check-in was quick and friendly. Front desk clerk was very nice. Cookies at the desk are always good!. They were in the midst of remodeling, but had the mess well contained. Our room was quite pleasant. The furniture and carpet looks new. The only thing dated about the room is the popcorn ceiling. Looks like it’s had a recent coat... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

Thank you for taking a moment to share your experience. We are glad you stayed with us and appreciate your business. I am happy to hear you enjoyed our pleasant rooms and friendly staff. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We hope to see you again soon. Best, Michael Gianngrosso,... More

San Antonio
Top Contributor
56 reviews 56 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 4, 2014

We are long time Marriott Rewards members and have been loyal to the brands. And my reviews are generous. This is by far the worst review I've ever offered. This hotel was a mess when we stayed here about three weeks ago, from start to finish. There is quite a bit of renovation work on-going, but I could live with... More

Was this review helpful? Yes
ConcordHotels, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

FORTraveler, Thank you for writing. We deeply regret your experience and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide the exceptional stay you've come to expect from us and hope to speak with you directly regarding the service failures you encountered. We value your loyalty to our brand... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014 via mobile

We have stayed in Marriott Hotels many times but this stay was an ultimate disappointment, especially for the cost of the room. The room smelled horrible, the TV the front room didn't work at all and the one in the bedroom worked on about 15% of the channels listed in the book Springhill Suites provided. Needed more shelving in the... More

Was this review helpful? Yes 1
Harker Heights, Texas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 25, 2014

Unfortunately. ...This hotel rates as the worst Marriott we have ever stayed in. We are very loyal Marriott members and travel frequently. To begin with, our room had lots of bugs. This included ants and large cockroaches which scared my wife and kids. In addition, the hotel was in bad shape. The outdoor pool and hot tub were dirty. Our... More

Was this review helpful? Yes 1
Minneapolis, Minnesota
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 22, 2014

I attempted to stay at this hotel last week with my sister and her family (husband and 2 small children). We arrived at the hotel at 3:20pm and were told that our room was not ready yet because a sports team still had to check out and they were occupying 30 or so rooms. Check out at this property is... More

Was this review helpful? Yes 6
Anderson, South Carolina
Top Contributor
51 reviews 51 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 6, 2014

The rooms are nice and well laid out. There is a separate living area from the bedroom, both with a nice-sized television. The staff are friendly, efficient, and very helpful. There is a free shuttle that will take you anywhere within the area of the hotel. There is a large buffet breakfast included in the cost of the room. I... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/Reliant Park, responded to this review

Nanatotwo, We appreciate you writing a review from your stay at SpringHill Suites Houston Reliant Park. Your complimentary feedback and high recommendations of our hotel and staff reflect our goal in providing our guests with exceptional experiences. We hope you’ll return for another stay in the future. Thank you again. More

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Additional Information about Springhill Suites Houston Medical Center/Reliant Park

Address: 1400 Old Spanish Trail, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Houston Medical Center/Reliant Park 3*
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

35 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Among Houston Medical Center hotels, the Springhill Suites Houston Medical Center/Reliant Park hotel offers the refreshing services you deserve. Our spacious suites are a breath of fresh air that offers modern decor in our separate bedroom and living areas that includes a mini-fridge, microwave & 32" flat screen TV. SpringHill Suites Houston Medical Center/Reliant Park hotel will help you revive with our new complimentary hot breakfast buffet. At this Marriott Houston hotel take advantage of the outdoor pool & whirlpool, fitness or business center & one meeting room perfect for gatherings of up to 50 people. SpringHill Suites Houston Medical Center hotel is ideally located in the heart of the Texas Medical Center and Reliant Park section of Bayou City. This Houston hotel is near Reliant Stadium/Reliant Park, Hermann Park Zoo and Toyota Center. With some of the friendliest staff among Houston hotels, the Springhill Suites Houston Medical Center/Reliant Park hotel is ready to exceed your expectations! ... more   less 
Number of rooms
190

Questions & Answers

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1 month ago

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