We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Springhill Suites Houston Medical Center/ NRG Park

3.0 of 5 1400 Old Spanish Trail, Houston, TX 77054
Hotel website
Hotel deals
Hotel packages
Special Offer
Earn Rewards Points!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Springhill Suites Houston Medical Center/ NRG Park
Professional photos View all
Browse nearby
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Write a Review

145 reviews from our community

Traveler rating
    44
    55
    31
    4
    11
See reviews for
50
14
14
40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (145)
  • Mar-May only
    (36)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (37)
All months
austin texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Front desk rude . Especially Robert, several request left for manager to return my call ,,, he never did! 1)checking in.. Did not have my type room ready,,, said they did at 2 in the afternoon,,, returning after meetings,,, they did not! 2)put me in a handicap room,, worse; the Disney on ice group was "partying" in the hallways screaming... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear designer21, I'm so sorry for your experience at our hotel. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. I did make several attempts to contact you on your cell phone while in-house and post departure leaving my contact information on your cell phone every time. We... More 

Philadelphia, Pennsylvania
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The service and amenities at the SpringHill Suites made the stay comfortable, but the hotel is certainly showing it's age. The rooms were clean, but you could tell they need updating as there was peeling wallpaper, stained carpets, etc. The rooms are large, with a separate sitting area, small kitchenette, etc which is convenient. Location is convenient to the medical... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear alison303, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We have noted your feedback regarding needed updates. We appreciate your review and recommendation and look forward to your... More 

Vancouver, Canada
Top Contributor
158 reviews 158 reviews
101 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here during events at the Rice University campus. Overall, worked pretty well. The room was enormous, having both a sitting area and a bedroom area. The hotel is a bit old and dated, but everything was in pretty good shape and clean. Included free internet and parking. Couch, which was a pullout, was crazy uncomfortable. Location is good, close... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear PlannerGeek, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our good location. We value your feedback which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you... More 

Round Rock, Texas, United States
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 1, 2014 via mobile

My sister and I have stayed at this hotel for eight years. Our stay centers around the International Quilt Festival. The staff is friendly, the rooms are clean, the breakfast is well stocked. They have even added a happy hour Monday thru Thursday evenings. The hotel is located 2 blocks from the rail line which is great if you need... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Sandi R, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates, good location and ample amenities. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Michael Giangrosso General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014

Very convenient to Memorial Hermann Medical Center. Comfortable rooms, contemporary decor, recently done, staff very nice, outdoor pool if you have the time and great free breakfast! Microwave, small refrigerator and coffee maker in rooms also.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Nancy2433, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Michael Giangrosso... More 

Grayslake, Illinois
Contributor
16 reviews 16 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

perfect trifecta when it comes to getting a hotel for business travel. short walking distance to the nearest Starbucks and good/safe area to feel comfortable in. Breakfast was really good and they had something for just about everyone there, while it was not terribly loud or crowded. Great rooms, perfect for business travelers.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ahoteldziner, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 24, 2014

We booked this hotel due to its proximity to our son's apartment. We are Marriott loyal and have never had issues. We checked in at 315pm and our room wasn't ready so they held our bags and we headed out. Came back around 5pm and went to pick up our keys...somehow we were not checked in. The desk clerk got... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Beth B, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments regarding the air freshener with our housekeeping team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. I appreciate... More 

New Orleans, Louisiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2014

I thought the room was fine, just wasn't cool. It took several requests to get it corrected, but it seemed like a maintenance issue instead of a customer service issue. When I finally expressed myself to the tech, He got my point and replaced my AC.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear KevinLSU, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to a malfunctioning air conditioning unit; this is certainly not up to our standards. I'm glad we were able to get the issue resolved. It is sincere feedback like yours which fosters improvement for future stays. We value your business and hope... More 

Baton Rouge, Louisiana
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here for the UW LSU game because we could walk to and from the game. It's a nice hotel with very friendly staff. I wish we would have gotten up early enough for the free breakfast but we partied a little too hearty both nights we were in town. The noon checkout was nice too. The room was... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Ben B, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and convenient location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michael Giangrosso General Manager More 

New Orleans, Louisiana
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

I thought the rooms were very roomy, considering you get a separate living room with sofa bed and a second tv. Carpet is a bit dated in lobby but otherwise clean. This hotel is about a 15-20 walk to reliant stadium

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear divip316, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our hotel and location pleasant. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Springhill Suites Houston Medical Center/ NRG Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Springhill Suites Houston Medical Center/ NRG Park

Address: 1400 Old Spanish Trail, Houston, TX 77054
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Houston Medical Center/ NRG Park 3*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Priceline, Orbitz, TripOnline SA, Hotels.com, Odigeo and Tingo so you can book your Springhill Suites Houston Medical Center/ NRG Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

36 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
Dining (1)
Viewed
Family/play areas (1)
Viewed
0:55
Videos (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (5)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Springhill Suites Houston Medical Center/ NRG Park