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Springhill Suites Houston Medical Center/ NRG Park

3.0 of 5 1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
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152 reviews from our community

Traveler rating
    45
    58
    33
    4
    12
See reviews for
53
15
14
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (36)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (44)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

excellent had My Son at Texas Childrens Hospital . Was stressed out enough but the Staff at the Hotel were Great ! Happy Hour Good Breakfast Good so i could concentrate on Son's surgery that day they have a shuttle to help out on the expensive parking at the Hospital (and beleive me it's not cheap)

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Kevin C, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear that we could provide you with some comfort during a stressful time. I appreciate you choosing our hotel while in the area and we... More 

Oklahoma City
Top Contributor
223 reviews 223 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Outside and lobby are very nice and seem updated. My room on the 4th floor was ok and had adequate furnishings. That being said, this location was not up to the recent standard I have come to expect from Marriot. I would hope this is on the short list for a complete update. Staff was nice, efficient and friendly as... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Richard S, On behalf of our entire team I would like to thank you for your sincere review. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. I apologize that noise pollution from neighboring guests interrupted the comfort of your stay. Your feedback, both positive and... More 

Minneapolis, Minnesota
Top Contributor
71 reviews 71 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

I guess I overlooked this important fact! We were visiting Houston for the first time and our Houston friend gave us the general location in which to find a hotel. It has wifi and that was important to us so I just went ahead with the reservation. There are two restaurants that will deliver food right to your room: a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Janlett, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the cleanliness of your room; I have taken note. On behalf of our... More 

Gilbert, Arizona
Top Contributor
60 reviews 60 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They are trying. I was met with a nice welcome. The hotel as a whole is a bit outdated, but the lobby is nice sized and they have an evening reception and a great breakfast. The bed was comfortable and the room was clean. The air conditioner/heater was the only real concern that I had. It cycled on and off... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Troy0403, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Best, Michael Giangrosso General Manager More 

Fort Worth, Texas
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Most of the aspects of this hotel are fine. Good service, amenities, breakfast, and it's clean. However, this is an old building and it shows its age. Lackluster interiors, creaky elevators, odd room layouts, etc. This building is definitely below the Marriott standard in terms of overall condition. It was okay for one night, but next time I'll look elsewhere.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear spaceye, Thanks for taking the time to share your experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It’s wonderful to know you enjoyed our clean hotel, friendly service and ample breakfast. We will take your comments under consideration as we continually work to improve our guest experience. We hope you... More 

Jasper, Texas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided to visit, and stay overnight in Houston spur-of-the-moment December 26th - which left me "Google-ing" hotels near the zoo and museum district part of town while driving into the city. Luckily, I found a queen suite at Springhill Suites by Marriot, and very reasonably priced. Our late night check-in was very easy, and the lady at the front... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Heather F, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It’s wonderful to know you enjoyed our great location and ample breakfast. We appreciate your recommendation, but of course the... More 

austin texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 12, 2014

Front desk rude . Especially Robert, several request left for manager to return my call ,,, he never did! 1)checking in.. Did not have my type room ready,,, said they did at 2 in the afternoon,,, returning after meetings,,, they did not! 2)put me in a handicap room,, worse; the Disney on ice group was "partying" in the hallways screaming... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear designer21, I'm so sorry for your experience at our hotel. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. I did make several attempts to contact you on your cell phone while in-house and post departure leaving my contact information on your cell phone every time. We... More 

Philadelphia, Pennsylvania
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 5, 2014

The service and amenities at the SpringHill Suites made the stay comfortable, but the hotel is certainly showing it's age. The rooms were clean, but you could tell they need updating as there was peeling wallpaper, stained carpets, etc. The rooms are large, with a separate sitting area, small kitchenette, etc which is convenient. Location is convenient to the medical... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear alison303, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We have noted your feedback regarding needed updates. We appreciate your review and recommendation and look forward to your... More 

Vancouver, Canada
Top Contributor
159 reviews 159 reviews
101 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 21, 2014

Stayed here during events at the Rice University campus. Overall, worked pretty well. The room was enormous, having both a sitting area and a bedroom area. The hotel is a bit old and dated, but everything was in pretty good shape and clean. Included free internet and parking. Couch, which was a pullout, was crazy uncomfortable. Location is good, close... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear PlannerGeek, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our good location. We value your feedback which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you... More 

Round Rock, Texas, United States
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 1, 2014 via mobile

My sister and I have stayed at this hotel for eight years. Our stay centers around the International Quilt Festival. The staff is friendly, the rooms are clean, the breakfast is well stocked. They have even added a happy hour Monday thru Thursday evenings. The hotel is located 2 blocks from the rail line which is great if you need... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Sandi R, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates, good location and ample amenities. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Michael Giangrosso General Manager More 

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Additional Information about Springhill Suites Houston Medical Center/ NRG Park

Address: 1400 Old Spanish Trail, Houston, TX 77054
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Houston Medical Center/ NRG Park 3*
Number of rooms: 190
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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