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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Review This Hotel

164 reviews from our community

Traveler rating
    51
    61
    34
    6
    12
See reviews for
54
15
16
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (164)
  • Mar-May only
    (41)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (51)
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Houston, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

We have been staying at this location for about 18 months on and off while my wife has medically treament nearby. I'm sorry to say that the property is showing her age. Soiled carpets, worn bathrooms fixtures, loud rattling A/C units, outdated and soiled furntue, slow rattling elevators, etc. Todays capper was with no notice, the water was turned off... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Dennis N, I’m sorry that our accommodations were not to your liking. I regret the frustration caused by our temporary water shut off to perform maintenance on our pipes; this is not indicative of our norm. Guest satisfaction is our highest priority and I regret that we left you disappointed. We are scheduled to begin renovations later in the... More 

1 review
5 of 5 stars Reviewed 1 week ago

Great Spot. Stayed for Business. I will be back for the Rodeo and NFL The staff as very kind. Room were clean. It is always nice to know what you are going to get with a Marriott. Close to the Medical Center

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Matthew Kent M, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience.... More 

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I traveled to Houston for a medical emergency and was fortunate to stay at the Sprinighill Suites. At the very last minute (when all the hotels were sold out because of the rodeo) I was able to get a room at the reduced Medical Center rates, and stayed a week rather than the expected 3 nights. The staff were amazing... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear middlecreek2015, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our proximity to the hospital and friendly service. On behalf of our entire team, I thank you for your kind remarks.... More 

Plano, Texas
Top Contributor
53 reviews 53 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here with my adult daughter who was visiting Rice University. It was a very convenient location. This hotel is very old, but immaculately clean (and I looked very hard). The breakfast is typical but better than average with eggs that are kept fresh & hot, fresh fruits, and the usual cereals, etc. The ladies that work in this... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Leeanne H, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. Your honest feedback on areas which we can improve is welcomed. I thank you for your time in reviewing our hotel. We hope to host... More 

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything was great. The breakfast was amazing, the room was ery clean, the staff were very accommodating, and the shuttle was on time and made getting to Baylor super convenient. I would highly recommend this hotel.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Casey A, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Michael Giangrosso General Manager More 

Brooklyn, New York
Top Contributor
50 reviews 50 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay at this Springhill Suites. The room was a decent size with 2 flat screen tv's. The hotel didn't offer nothing out of the ordinary from other Springhill properties that I have stayed at. The breakfast was pretty nice with a variety of choices between hot and cold. Plenty of food options in the area that you... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Adventuredude718, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our great location and comfortable accommodations while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Giangrosso General Manager More 

Levittown, New York
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 14, 2015

The hotel grounds were pretty nice. The staff was nice and very helpful when I arrived with no luggage because it was "delayed". The lobby was being updated while I was at the hotel. Also, housekeeping missed cleaning the room I was staying in - bed was made but trash was not removed and the tub still had hair in... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Tina S, Thank you for your sincere review. I’m happy to know your our associates were accommodating and we appreciate you choosing us. Your honest feedback on areas which we can improve is welcomed and fosters change for future stays. I will be sure to share your kind comments with our entire team as they work hard to make... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2015

I have stayed at many Marriott entities in many locations and this was the worst. The staff was not very friendly, and their communication of services offered was lacking. We did get our rooms "cleaned" every day but sometimes it looked like a 6 yr old had done it: the beds were poorly made, there was toilet paper in the... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Jrburney, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. My heartfelt apologies you found our associates insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark. Your feedback provides many areas that we can work on in order to improve our guest... More 

Jasper, Texas
1 review
5 of 5 stars Reviewed February 9, 2015

Both have been great -- really friendly and helpful - like the evening happy hour and the breakfast hit the spot.. We especially like using the shuttle to get us to the medical center and have enjoyed our drivers. Overall a pleasant stay .. I have recommended the facility to our relatives and they too have used it. Thank you... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear BonettaASmith, Welcome back! Thank you for your review and recommendation of our hotel and ample amenities. I’m pleased to hear that our comfortable room and great location made for a truly nice experience while visiting the Medical Center. We enjoyed having you as our guest. Best, Michael Giangrosso General Manager More 

Rochester, Minnesota
Top Contributor
115 reviews 115 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 2, 2015

God morning with a super breakfast! Nice pleasant lobby with cool common areas! I thought the rooms were updated and fresh as well as good service! The water in Houston however boarders disgusting! Stinky and not good, but outside of that I thought it was a great stay and very close to the stadium, walking distance!

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear kennykelme, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

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