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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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1 room 1 guest
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Springhill Suites Houston Medical Center\/ NRG Park
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186 Reviews from our TripAdvisor Community

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    67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (51)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (51)
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Brownsville, Texas
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

PROS: Close to NRG stadium, clean, big rooms, awesome complimentary breakfast, gym, pool , no charge for parking and security on lot. Cons: issue checking in. Front desk had a new staff member. Wife had booked and paid through orbitz, my wife gave her a different card to charge the $20 incidental fee and for some reason they ran the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Shadowstang, I'm very sorry for your registration experience. Please accept my sincere apologies for our billing error. This is certainly not indicative of the way we do business; it was an isolated error. I’m sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Michael Giangrosso... More 

Houston, Texas
Level Contributor
118 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I use to always love this hotel, it's near the neighborhood I grew up in. Which is by the Medical Center/ reliant stadium and very close to shopping and eating. When I checked into the hotel the staff was very welcoming and accommodating especially the maintenance. I had my grand baby with me so I need a play pen. We... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Angel H, I'm very sorry for your experience five months ago and I would like to learn more. Our hotel has never received reports of pests as you described. I'm at your service should you like to discuss in more detail. Sincerely, Michael Giangrosso General Manager More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is nice with good service but it is old and due for a remodeling. The staff was friendly and helpful. It is close to a lot of places including medical offices, restaurant and it is within walking distance of NRG park/Stadium. It is worth it to stay here.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Marco J, We take pride in providing the best accommodations and service, so I’m happy to learn you enjoyed our friendly associates and location. I have noted your recommendations regarding renovation. Thank you for your time in reviewing our hotel. Sincerely, Michael Giangrosso General Manager More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just returned from another trip to Houston, Texas. We found this motel on Old Spanish Trail in July 2014. We needed a place to stay/live while being treated for Cancer at MD Anderson that gave us a home-type environment. The suites are very large, affording a Den or living area, kitchenette, with frig, microwave, sink and work or storage... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear William M, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates, spacious suites and amenities while in-town for medical treatment. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay and we appreciate being your hotel of choice in the area. Best, Michael Giangrosso General... More 

Pineville, Louisiana
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: Location in relation to NRG was fantastic. The room was large; a separate seating area and additional television was a plus for a family traveling with kids. The beds were comfortable and the room was clean. Despite being busy I didn't hear alot of noise at all. The room was nicely stocked with a few paper plates and plastic... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Amanda F, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward... More 

Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So close to NRG stadium you can walk and save parking fees. Free breakfast. Shower was hot. Cold air conditioning in rooms. Staff was attentive. This is not a luxury hotel but offers plenty of amenities. It can be a bit crowded at breakfast, but the staff keeps all the food and coffee refilled.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Diana L, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Michael Giangrosso General Manager More 

Gulfport
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

Good: nice clean room, friendly staff, convenient location to Med Center + West U shopping + free (secure) parking. Typical breakfast but fast wi-fi! Beds were very comfortable and living room/ bedroom split a great +. Walk to primary shopping and restaurants. Marginal: two elevators = very slow for 7 floors.= ask for booking on 1st/ 2nd floors. Older (sofa... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear JCAPO85, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Michael Giangrosso General Manager More 

Denton, TX
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 9, 2015

The Springhill Suites was a very clean hotel with a courteous staff. Our check in was quick and our room was clean. Lack of outlets for charging cell phones was a stretch for our family of 5 including 3 teens. The beds were comfortable and the room was fairly quiet. Breakfast was not particularly good so we took a few... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear diannek, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Best, Michael Giangrosso General Manager More 

Dana Point, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 8, 2015

I was attending an event at NRG stadium and found this hotel. It's close to the stadium (I could see it from my room) and offers free WiFi, Breakfast and parking so it seemed like a good deal. The property is OK and staff are friendly, but it's definitely a bit tired. Some tile in the bathroom was coming off... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Don R, I appreciate you noting our great location and friendly associates even though our accommodations left you underwhelmed. I'm sorry that we did not provide you with they type of stay that you have come to expect from Marriott. Your feedback is welcomed and appreciated as it allows us to monitor and improve the guest experience. We hope... More 

Zachary, Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 5, 2015

We stayed in a very busy time, the night of July 3, 2015. The hotel staff were all very welcoming and the room was very clean. It was quiet even though the hotel was busy. I would absolutely recommend anyone to stay here. The rooms were spacious and nice. The pillows were really good, too! The breakfast was really good... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Chelsea S, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Michael Giangrosso General Manager More 

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