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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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1 room 1 adult
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Springhill Suites Houston Medical Center\/ NRG Park
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218 Reviews from our TripAdvisor Community

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Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Rotary House was unavailable. Several floors are under renovation there. This hotel was suggested. It was perfect for this visit. We traveled to Houston on a Tuesday. Stayed over night for my husband's check up on Wednesday. Flew home Wednesday evening. The staff is friendly and helpful. There are restaurants within walking distance or a short cab drive around... More 

Helpful?
Thank 4Katy
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear 4Katy, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our convenient location and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Sincerely,... More 

Tampa, Florida
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We needed a hotel close to MDANDERSON Cancer Center and a room with two beds and a sleeper sofa. It's not easy to find but the Springhill Suites met our criteria. Plus, they provide free shuttle service to the hospital and surrounding areas and a free buffet breakfast. It's not lavish but it certainly is enough to get going in... More 

Helpful?
Thank Suncountry620
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Suncountry620, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our amenities and friendly service. On behalf of our entire team, I thank you for your kind remarks. Best, Michael Giangrosso... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

With so many hotel choices for business travelers, especially in Houston, stay at a different hotel. The only thing this hotel has going for it is its proximity to Houston Medical Center and breakfast starts at 6am. The hotel as a whole felt run down. My room was dirty as though it hadn't been cleaned for the last several stays.... More 

Helpful?
Thank Chris O
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Chris O, As the cleanliness of our accommodations is a key priority, I regret that your guestroom fell short of our high standards. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We appreciate your feedback and we’re very sorry for the issues with your room during your... More 

San Antonio, Texas
Level Contributor
168 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located by the medical center, NRG stadium and the University of Houston. Clean hotel, breakfast included, plenty of food locations near by and walking distance to the stadiums. We'll definitely be back to this hotel.

Helpful?
Thank Davin D
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Davin D, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location, clean rooms and ample breakfast. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Michael Giangrosso General Manager More 

Fort Worth, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel need many repairs. There were pieces of carpet coming up from the floor in the room where we stayed. Air conditioner didn't work properly. Baseboards coming from the wall. Housekeeping came into the room without knocking and identifying themselves first. Bed and bathroom appeared to be clean. Rooms over priced for quality.

Helpful?
1 Thank MGFC54
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear MGFC54, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Michael... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Here for business for 2 days - I hadn't stayed here before and checked the reviews and they looked pretty good. I arrive and it was late and the front desk girl and the rent a cop had attitude. The property is sincerely equal to a hotel 6 in cleanliness, upkeep, smell, etc. The walls are so thin that I... More 

Helpful?
Thank Motiv8r
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Motiv8r, I’m sorry that our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed and we do use it to foster improvements. We appreciate your loyalty to our brand and thank you for taking the time... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 6 nights in room 202. The room was very clean, comfortable and quiet. Breakfast each morning was good and there was plenty of choice (waffles, eggs, oatmeal, cereal, bagels, coffee, juices). The front desk staff were positive and very helpful. We appreciated the availability of coin operated washers/dryers.

Helpful?
Thank Joan G
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Joan G, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and ample amenities. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Michael Giangrosso General Manager More 

College Station, Texas
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The first room we got had black stuff coming up in the shower. So we changed rooms and the second room shower wasn't draining well and it looked like something was in the drain. I got a Q-tip and pulled a ton of hair out. Incredibly gross. We love springhill suites and we stay at them all over. This one... More 

Helpful?
1 Thank ergo1727
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ergo1727, Thank you for taking the time to write a review about your recent stay. I'm sorry that you had to change rooms and that the issue was not resolved. We appreciate your feedback and we sincerely regret the issues with your shower during your stay. We will take your comments under consideration as we continually work to improve... More 

Louisiana
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Located within walking distance of NRG Stadium or the Astrodome. Clean, safe, friendly. The staff was friendly, the breakfast was hot and tasty. The room was clean, beds comfortable. A/C worked but not great, there was a stain or two on the carpet, I wish the mini fridge had been left on a cold temperature. Water pressure was fantastic. Housekeeping... More 

Helpful?
Thank urememberd
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear urememberd, As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback, which outlines both strengths and areas for improvement, is integral to enhancing our services. Thank you again for your time... More 

Huntsville, Alabama
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 18, 2015

Rooms are very spacious. Rooms very clean. Recently new mattresses as well and are comfortable. Separate sitting area from bedroom. You have a small fridge and microwave in your room as well. Staff is extremely nice and helpful. They offer a breakfast buffet with a rather decent amount of choices. I would recommend however that they add a waffle maker... More 

Helpful?
Thank PTB00
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear PTB00, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience and I have noted your breakfast recommendations. Your review serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.... More 

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