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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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Springhill Suites Houston Medical Center/ NRG Park
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (182)
  • Mar-May only
    (51)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (51)
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Pineville, Louisiana
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pros: Location in relation to NRG was fantastic. The room was large; a separate seating area and additional television was a plus for a family traveling with kids. The beds were comfortable and the room was clean. Despite being busy I didn't hear alot of noise at all. The room was nicely stocked with a few paper plates and plastic... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Amanda F, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

So close to NRG stadium you can walk and save parking fees. Free breakfast. Shower was hot. Cold air conditioning in rooms. Staff was attentive. This is not a luxury hotel but offers plenty of amenities. It can be a bit crowded at breakfast, but the staff keeps all the food and coffee refilled.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Diana L, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Michael Giangrosso General Manager More 

Gulfport
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good: nice clean room, friendly staff, convenient location to Med Center + West U shopping + free (secure) parking. Typical breakfast but fast wi-fi! Beds were very comfortable and living room/ bedroom split a great +. Walk to primary shopping and restaurants. Marginal: two elevators = very slow for 7 floors.= ask for booking on 1st/ 2nd floors. Older (sofa... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear JCAPO85, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Michael Giangrosso General Manager More 

Denton, TX
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Springhill Suites was a very clean hotel with a courteous staff. Our check in was quick and our room was clean. Lack of outlets for charging cell phones was a stretch for our family of 5 including 3 teens. The beds were comfortable and the room was fairly quiet. Breakfast was not particularly good so we took a few... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear diannek, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Best, Michael Giangrosso General Manager More 

Dana Point, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was attending an event at NRG stadium and found this hotel. It's close to the stadium (I could see it from my room) and offers free WiFi, Breakfast and parking so it seemed like a good deal. The property is OK and staff are friendly, but it's definitely a bit tired. Some tile in the bathroom was coming off... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Don R, I appreciate you noting our great location and friendly associates even though our accommodations left you underwhelmed. I'm sorry that we did not provide you with they type of stay that you have come to expect from Marriott. Your feedback is welcomed and appreciated as it allows us to monitor and improve the guest experience. We hope... More 

Zachary, Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a very busy time, the night of July 3, 2015. The hotel staff were all very welcoming and the room was very clean. It was quiet even though the hotel was busy. I would absolutely recommend anyone to stay here. The rooms were spacious and nice. The pillows were really good, too! The breakfast was really good... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Chelsea S, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Michael Giangrosso General Manager More 

McKinney, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is very old, and does not live up to the Springhill Suites name at all. Beds in our room were old, super-worn mattresses with no bedskirt around them, so you could see the plastic risers holding it up, and the mattress was so sunken in that my husband and I could not sleep on the same bed without... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Candise H, Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect Springhill. We will take your comments about our beds and breakfast under consideration as we continually work to improve our guest experience. We appreciate your time in reviewing our... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 15, 2015

Arrived at 430 pm and rooms had just become available. Rooms are spacious and nice but the hotel could use a fresh coat of paint. AC in hallways do not work and elevators are need of maintenance. Staff was pleasent and nice. Continental breakfast was good and had a good selection. Nice hotel but nothing that separates it from other... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Robert H, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our friendly service and accommodations. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Michael Giangrosso General Manager More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 26, 2015

I had come for my brother's graduation at Rice. This hotel is probably the best I've stayed in, in the U.S. Good clean and extremely spacious suites, with a hearty American breakfast. It was perfectly located to explore the town of Houston and to sit back and relax and enjoy our vacation.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ThisIsBadax, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 14, 2015

Our experience at the hotel was exceptional. We checked in early room was very nice, desk pull out sofa bed and two queens. Lots of clean towels and small refrigerator with sink and microwave. What made our stay for 10 ten days easier was a young lady named. KRYSTAL at the front desk. She gave us a map of the... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Beth A, It is fantastic to hear that you enjoyed your stay. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences; I will be sure to share your kind feedback with Krystal. We appreciate your time in reviewing our hotel. Best, Michael Giangrosso General Manager More 

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