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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (175)
  • Mar-May only
    (51)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (51)
All months
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived at 430 pm and rooms had just become available. Rooms are spacious and nice but the hotel could use a fresh coat of paint. AC in hallways do not work and elevators are need of maintenance. Staff was pleasent and nice. Continental breakfast was good and had a good selection. Nice hotel but nothing that separates it from other... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Robert H, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our friendly service and accommodations. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Michael Giangrosso General Manager More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 26, 2015

I had come for my brother's graduation at Rice. This hotel is probably the best I've stayed in, in the U.S. Good clean and extremely spacious suites, with a hearty American breakfast. It was perfectly located to explore the town of Houston and to sit back and relax and enjoy our vacation.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ThisIsBadax, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

Our experience at the hotel was exceptional. We checked in early room was very nice, desk pull out sofa bed and two queens. Lots of clean towels and small refrigerator with sink and microwave. What made our stay for 10 ten days easier was a young lady named. KRYSTAL at the front desk. She gave us a map of the... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Beth A, It is fantastic to hear that you enjoyed your stay. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences; I will be sure to share your kind feedback with Krystal. We appreciate your time in reviewing our hotel. Best, Michael Giangrosso General Manager More 

Erin_leigh79
Level Contributor
148 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed May 11, 2015

Stayed here one night at the beginning of OTC (coworker was going to take the other 3 nights after I left since they have a 4 night minimum during OTC). I was grossed out by the room which felt very outdated. Stains on the carpet, the mirror was not even hung straight, the bathroom had SO much leftover hair that... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Erin_leigh79, I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. I regret that you did not report your findings while on property, so we could make things right. We take any issues of pests extremely seriously and have... More 

Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 8, 2015

I stayed at the Sprinhill Suites for 1 night during a business trip. The rooms have been tastefully remodeled. Bathroom remodel ands decor however is average at best. AC is a window unit and very loud. Mattress was average. Hispeed internet connection worked well. Breakfast was average in quality and selection. Coffee was horrible (sorry) but there is a Starbucks... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear chicagocali, I’m sorry that our accommodations and breakfast left you underwhelmed as guest satisfaction is our highest priority. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Michael Giangrosso General Manager More 

Beaumont, Texas
1 review
5 of 5 stars Reviewed May 7, 2015

My experience at this hotel was great, i checked in late and Brandon was awesome. He was very caring and understanding of my late check in. He also checked me in efficently and very informatively. The room we had was great and clean, however the a/c was sort of loud. the complimentary breakfast was also a plus.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Lee S, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and complimentary breakfast made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, Michael Giangrosso General Manager More 

Dallas, Texas
1 review
5 of 5 stars Reviewed May 3, 2015

Place was perfect for our stay – reasonable, clean, close to MD Anderson, and plenty of places to eat nearby. Staff was very professional and attentive to our needs. They went out of their way to get us checked into a room early. They were also very accommodating when it came to working with us on an ever changing schedule... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear cjpokorski, We’re happy to hear from you, and glad to know we could provide you with a good night's rest during a stressful time. I’m pleased you found our service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Michael Giangrosso General Manager More 

1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

My husband and I travel frequently for business, personal and medical. This visit was for medical purposes and suited us just wonderfully!! We were greeted by Octavia and other staff who made sure we felt welcome! After a long day of testing at the Medical Center, it felt FABULOUS to be greeted with fresh popcorn, fresh baked cookies, beverages and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear CreationsLtd, I’m delighted to hear that you enjoyed your stay. We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we look forward to your return. Best, Michael Giangrosso General Manager More 

Aliso Viejo
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

I travel every week and am a big fan of Springhill Suites. I stayed at this location due to the proximity to where I was working. The property was clean but the rooms and building seemed outdated and it seemed to me that this had been a hotel of some sort and was converted to a Springhill. The WORST employee... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ocsuzee, We appreciate you taking the time to share your experience with us. My heartfelt apologies you found our associate unfriendly at registration. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return... More 

Calgary
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed April 20, 2015

We were staying there while our daughter was performing with Disney on Ice at NRG. The rooms are spacious, clean and beds very comfortable. The nightly evening snacks and drinks were great to have and the breakfast is very good as well. Parking is excellent and this location is close to both great shopping and numerous places to eat. The... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Traveller13Calgary, I'm glad that our ample breakfast, evening snacks, free internet, clean accommodations and friendly service made for a good value. Your time and attention to reviewing our hotel is greatly appreciated. We hope to host you again when in the Houston area. Thank you for staying with us. Best, Michael Giangrosso General Manager More 

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