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Springhill Suites Houston Medical Center/ NRG Park

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1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
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167 reviews from our community

Traveler rating
    51
    62
    36
    6
    12
See reviews for
56
15
16
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (44)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (51)
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Aliso Viejo
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I travel every week and am a big fan of Springhill Suites. I stayed at this location due to the proximity to where I was working. The property was clean but the rooms and building seemed outdated and it seemed to me that this had been a hotel of some sort and was converted to a Springhill. The WORST employee... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ocsuzee, We appreciate you taking the time to share your experience with us. My heartfelt apologies you found our associate unfriendly at registration. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return... More 

Calgary
Top Contributor
97 reviews 97 reviews
27 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

We were staying there while our daughter was performing with Disney on Ice at NRG. The rooms are spacious, clean and beds very comfortable. The nightly evening snacks and drinks were great to have and the breakfast is very good as well. Parking is excellent and this location is close to both great shopping and numerous places to eat. The... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Traveller13Calgary, I'm glad that our ample breakfast, evening snacks, free internet, clean accommodations and friendly service made for a good value. Your time and attention to reviewing our hotel is greatly appreciated. We hope to host you again when in the Houston area. Thank you for staying with us. Best, Michael Giangrosso General Manager More 

Raleigh, North Carolina
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Very helpful staff. Unusually good breakfast and breakfast hours. Great evening snacks. But the beds look like a flop house: either the bedspreads are exceedingly small or the bed skirts have been omitted. I don't want to pay a thousand dollars for several nights just to see uncovered, unsightly box springs. I looked in several rooms, and they all had... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear spry13, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our friendly staff and ample amenities for an enjoyable stay. Along with providing us with an area of opportunity in our bedding, your feedback serves as... More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have been staying at this location for about 18 months on and off while my wife has medically treament nearby. I'm sorry to say that the property is showing her age. Soiled carpets, worn bathrooms fixtures, loud rattling A/C units, outdated and soiled furntue, slow rattling elevators, etc. Todays capper was with no notice, the water was turned off... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Dennis N, I’m sorry that our accommodations were not to your liking. I regret the frustration caused by our temporary water shut off to perform maintenance on our pipes; this is not indicative of our norm. Guest satisfaction is our highest priority and I regret that we left you disappointed. We are scheduled to begin renovations later in the... More 

1 review
5 of 5 stars Reviewed March 17, 2015

Great Spot. Stayed for Business. I will be back for the Rodeo and NFL The staff as very kind. Room were clean. It is always nice to know what you are going to get with a Marriott. Close to the Medical Center

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Matthew Kent M, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience.... More 

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

I traveled to Houston for a medical emergency and was fortunate to stay at the Sprinighill Suites. At the very last minute (when all the hotels were sold out because of the rodeo) I was able to get a room at the reduced Medical Center rates, and stayed a week rather than the expected 3 nights. The staff were amazing... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear middlecreek2015, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our proximity to the hospital and friendly service. On behalf of our entire team, I thank you for your kind remarks.... More 

Plano, Texas
Top Contributor
53 reviews 53 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 8, 2015

I stayed here with my adult daughter who was visiting Rice University. It was a very convenient location. This hotel is very old, but immaculately clean (and I looked very hard). The breakfast is typical but better than average with eggs that are kept fresh & hot, fresh fruits, and the usual cereals, etc. The ladies that work in this... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Leeanne H, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. Your honest feedback on areas which we can improve is welcomed. I thank you for your time in reviewing our hotel. We hope to host... More 

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2015

Everything was great. The breakfast was amazing, the room was ery clean, the staff were very accommodating, and the shuttle was on time and made getting to Baylor super convenient. I would highly recommend this hotel.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Casey A, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Michael Giangrosso General Manager More 

Brooklyn, New York
Top Contributor
51 reviews 51 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 27, 2015

I enjoyed my stay at this Springhill Suites. The room was a decent size with 2 flat screen tv's. The hotel didn't offer nothing out of the ordinary from other Springhill properties that I have stayed at. The breakfast was pretty nice with a variety of choices between hot and cold. Plenty of food options in the area that you... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Adventuredude718, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our great location and comfortable accommodations while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Giangrosso General Manager More 

Levittown, New York
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 14, 2015

The hotel grounds were pretty nice. The staff was nice and very helpful when I arrived with no luggage because it was "delayed". The lobby was being updated while I was at the hotel. Also, housekeeping missed cleaning the room I was staying in - bed was made but trash was not removed and the tub still had hair in... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Tina S, Thank you for your sincere review. I’m happy to know your our associates were accommodating and we appreciate you choosing us. Your honest feedback on areas which we can improve is welcomed and fosters change for future stays. I will be sure to share your kind comments with our entire team as they work hard to make... More 

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