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Springhill Suites Houston Medical Center/ NRG Park

3.0 of 5 1400 Old Spanish Trail, Houston, TX 77054
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Springhill Suites Houston Medical Center/ NRG Park
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Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
Springhill Suites Houston Medical Center/ NRG Park
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160 reviews from our community

Traveler rating
    49
    60
    34
    5
    12
See reviews for
54
15
15
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Japanese first
  • Spanish first
  • Any
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  • All months
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    (37)
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Birmingham, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars NEW

Everything was great. The breakfast was amazing, the room was ery clean, the staff were very accommodating, and the shuttle was on time and made getting to Baylor super convenient. I would highly recommend this hotel.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Casey A, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Michael Giangrosso General Manager More 

Brooklyn, New York
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed my stay at this Springhill Suites. The room was a decent size with 2 flat screen tv's. The hotel didn't offer nothing out of the ordinary from other Springhill properties that I have stayed at. The breakfast was pretty nice with a variety of choices between hot and cold. Plenty of food options in the area that you... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Adventuredude718, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our great location and comfortable accommodations while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Giangrosso General Manager More 

Levittown, New York
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel grounds were pretty nice. The staff was nice and very helpful when I arrived with no luggage because it was "delayed". The lobby was being updated while I was at the hotel. Also, housekeeping missed cleaning the room I was staying in - bed was made but trash was not removed and the tub still had hair in... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Tina S, Thank you for your sincere review. I’m happy to know your our associates were accommodating and we appreciate you choosing us. Your honest feedback on areas which we can improve is welcomed and fosters change for future stays. I will be sure to share your kind comments with our entire team as they work hard to make... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at many Marriott entities in many locations and this was the worst. The staff was not very friendly, and their communication of services offered was lacking. We did get our rooms "cleaned" every day but sometimes it looked like a 6 yr old had done it: the beds were poorly made, there was toilet paper in the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Jrburney, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. My heartfelt apologies you found our associates insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark. Your feedback provides many areas that we can work on in order to improve our guest... More 

Jasper, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Both have been great -- really friendly and helpful - like the evening happy hour and the breakfast hit the spot.. We especially like using the shuttle to get us to the medical center and have enjoyed our drivers. Overall a pleasant stay .. I have recommended the facility to our relatives and they too have used it. Thank you... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear BonettaASmith, Welcome back! Thank you for your review and recommendation of our hotel and ample amenities. I’m pleased to hear that our comfortable room and great location made for a truly nice experience while visiting the Medical Center. We enjoyed having you as our guest. Best, Michael Giangrosso General Manager More 

Rochester, Minnesota
Top Contributor
112 reviews 112 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

God morning with a super breakfast! Nice pleasant lobby with cool common areas! I thought the rooms were updated and fresh as well as good service! The water in Houston however boarders disgusting! Stinky and not good, but outside of that I thought it was a great stay and very close to the stadium, walking distance!

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear kennykelme, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

Yukon, Oklahoma
Top Contributor
63 reviews 63 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night on Marriott points during trip with family member to MD Anderson Hospital. One of the best stays I've had in a hotel in quite some time, considering the circumstances. Hotel staff at check in was very friendly and helpful. I arrived near the end of the "evening social" and the lady running the "evening social" was very... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Bill F, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Michael Giangrosso General Manager More 

1 review
5 of 5 stars Reviewed January 25, 2015

excellent had My Son at Texas Childrens Hospital . Was stressed out enough but the Staff at the Hotel were Great ! Happy Hour Good Breakfast Good so i could concentrate on Son's surgery that day they have a shuttle to help out on the expensive parking at the Hospital (and beleive me it's not cheap)

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Kevin C, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear that we could provide you with some comfort during a stressful time. I appreciate you choosing our hotel while in the area and we... More 

Oklahoma City
Top Contributor
235 reviews 235 reviews
41 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 23, 2015

Outside and lobby are very nice and seem updated. My room on the 4th floor was ok and had adequate furnishings. That being said, this location was not up to the recent standard I have come to expect from Marriot. I would hope this is on the short list for a complete update. Staff was nice, efficient and friendly as... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Richard S, On behalf of our entire team I would like to thank you for your sincere review. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. I apologize that noise pollution from neighboring guests interrupted the comfort of your stay. Your feedback, both positive and... More 

Minneapolis, Minnesota
Top Contributor
71 reviews 71 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 18, 2015

I guess I overlooked this important fact! We were visiting Houston for the first time and our Houston friend gave us the general location in which to find a hotel. It has wifi and that was important to us so I just went ahead with the reservation. There are two restaurants that will deliver food right to your room: a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Janlett, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the cleanliness of your room; I have taken note. On behalf of our... More 

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Additional Information about Springhill Suites Houston Medical Center/ NRG Park

Address: 1400 Old Spanish Trail, Houston, TX 77054
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Houston Medical Center/ NRG Park 3*
Number of rooms: 190
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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