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All 452 Houston hotels

Springhill Suites Houston Medical Center/ NRG Park

3.0 of 5 Hotel   |   1400 Old Spanish Trail, Houston, TX 77054
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Ranked #179 of 452 Hotels in Houston
A recent review
5 of 5 stars reviewed 3 days ago
Nancy2433
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141 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (141)
  • Mar-May only
    (36)
  • Jun-Aug only
    (26)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very convenient to Memorial Hermann Medical Center. Comfortable rooms, contemporary decor, recently done, staff very nice, outdoor pool if you have the time and great free breakfast! Microwave, small refrigerator and coffee maker in rooms also.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Nancy2433, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Michael Giangrosso... More

Grayslake, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

perfect trifecta when it comes to getting a hotel for business travel. short walking distance to the nearest Starbucks and good/safe area to feel comfortable in. Breakfast was really good and they had something for just about everyone there, while it was not terribly loud or crowded. Great rooms, perfect for business travelers.

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear ahoteldziner, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We booked this hotel due to its proximity to our son's apartment. We are Marriott loyal and have never had issues. We checked in at 315pm and our room wasn't ready so they held our bags and we headed out. Came back around 5pm and went to pick up our keys...somehow we were not checked in. The desk clerk got... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Beth B, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments regarding the air freshener with our housekeeping team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. I appreciate... More

New Orleans, Louisiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2014

I thought the room was fine, just wasn't cool. It took several requests to get it corrected, but it seemed like a maintenance issue instead of a customer service issue. When I finally expressed myself to the tech, He got my point and replaced my AC.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear KevinLSU, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to a malfunctioning air conditioning unit; this is certainly not up to our standards. I'm glad we were able to get the issue resolved. It is sincere feedback like yours which fosters improvement for future stays. We value your business and hope... More

Baton Rouge, Louisiana
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here for the UW LSU game because we could walk to and from the game. It's a nice hotel with very friendly staff. I wish we would have gotten up early enough for the free breakfast but we partied a little too hearty both nights we were in town. The noon checkout was nice too. The room was... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Ben B, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and convenient location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michael Giangrosso General Manager More

New Orleans, Louisiana
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

I thought the rooms were very roomy, considering you get a separate living room with sofa bed and a second tv. Carpet is a bit dated in lobby but otherwise clean. This hotel is about a 15-20 walk to reliant stadium

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear divip316, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our hotel and location pleasant. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward... More

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

We have stayed in this Motel several times in the last couple of months. The rooms are spacious and impeccably clean and well furnished, The breakfasts were so good with all options, from cereal, bagels, waffles, and scrambled eggs with a meat choice, just to name a few. The staff was very friendly and cooperative. The location was perfect for... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear William M, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we look forward to your next visit. Best, Michael Giangrosso General Manager More

Fredericksburg
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 12, 2014

This hotel was our life saver, after our horrible experience the night before, for the same price, we had hit the jackpot! It was under construction and yet the service was great, staff was pleasant and helpful as can be. You would have never imagine they had all the work going on around them! Breakfast was pretty good, even if... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Agatag, I’m so glad you enjoyed our hotel and amenities! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Michael Giangrosso General Manager More

1 review
5 of 5 stars Reviewed July 26, 2014

We stayed here for our family reunion and was very well pleased. The lobby catches your attention right away as it is very inviting. The rooms were very spacious and perfect for staying. It had a living room where your room could still remain private. The staff was very courteous and very knowledgeable. The front desk always was friendly and... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Dear Lance D, Our staff makes sincere hospitality their priority; I glad you and your family enjoyed the reunion. Reflections like yours allow us to monitor and improve our guest experience. I will share you kind remarks with Jasmine. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Michael Giangrosso, GM More

Maryland
Top Contributor
66 reviews 66 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 12, 2014

The breakfast was nothing special. I enjoyed the muffin. It was nice to check-in early. I was at the hotel for work so to get in and do what I needed to do was great. The room had a loud air conditioning unit. This was a drawback but it didn't keep me up. The pool and jacuzzi was closed. I... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Springhill Suites Houston Medical Center/ NRG Park, responded to this review

Thank you for taking the time to write; I’m delighted to hear you had a productive stay. I appreciate you recognizing our strengths while providing us some areas of opportunity for improvement. I’m glad you found our staff accommodating and we hope to see you again on a return trip. Sincerely, Michael Gianngrosso More

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Additional Information about Springhill Suites Houston Medical Center/ NRG Park

Address: 1400 Old Spanish Trail, Houston, TX 77054
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Houston Medical Center/ NRG Park 3*
Number of rooms: 190
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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