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Omni Houston Hotel

#30 of 468 Hotels in Houston
Certificate of Excellence
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4 Riverway, Houston, TX 77056
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Omni Houston Hotel
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Omni Houston Hotel
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1,075 reviews from our community

Traveler rating
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    91
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212
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429
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Omni made a great first impression when, as I was walking through the rain late at night to check in, a staff member ran out to me with an umbrella. After checking in, I was able to take advantage of late-night room service, which was a nice option after my super-delayed flight. The room was spacious and very comfortable.... More 

Review collected in partnership with Omni Hotels & Resorts

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Cancun, Mexico
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel always impresses me with their quality of service and exceptional setting in the heart of the galleria area. Everything was terrific and I will be back again as I do business in Houston. Thank you!

Review collected in partnership with Omni Hotels & Resorts

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Mission, Texas
1 review
2 of 5 stars Reviewed 1 week ago NEW

We booked a block of rooms for the weekend for my son's wedding specifically because of the convenience of the black swan for the wedding after party. 2 guests Rooms were not ready or available as reserved including the room for the bride and the groom's family. Consequently the bride was changing rooms 3 hours before the wedding causing a... More 

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Connie W, Guest Relations Manager at Omni Houston Hotel, responded to this review

On behalf of the Omni Houston Hotel, I sincerely apologize for the issues you encountered during your special event. You will be receiving a call from our one of management staff to discuss your issues. We do appreciate your comments and will use them to improve our service in the future. More 

Tampa, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

Bedroom was dark even with all lamps on. ONE mirror for 2 people dressing for wedding events. Noise from hall pretty loud. Water splashed out of curtain during each shower leaving floor wet and slippery.

Review collected in partnership with Omni Hotels & Resorts

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Connie W, Guest Relations Manager at Omni Houston Hotel, responded to this review

I am so sorry for the experience you encountered at the Omni Houston Galleria. We are extremely appreciative of you bringing your situation to light, as we take our guest's feedback very seriously. Please feel free to reach out to me directly as I would be happy to assist you with any future reservations and give you the true Omni... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel is absolutely beautiful. The staff especially the front desk clerk Kyle and the concierge Maurice are excellent. They are a true asset to your hotel. Their friendliness and excellent customer service will bring me back to this hotel. I will recommend this hotel to family and friends because of them.

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Connie W, Guest Relations Manager at Omni Houston Hotel, responded to this review

Thank you for your awesome review! We appreciate your business and look forward to your future business. More 

Plano, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I visited Houston with my 3 friends. We booked a one luxury room with double beds online. After long hour driving, we arrived at Omni at 3 a.m. but be told that there is only one single bed room left. A staff at the front desk was terrible, Instead of offering any efficient solution, she told us either accept the... More 

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boulder, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The room was perfectly appointed and very clean with luxurious towels and amenities. We will certainly return to this property. The location was excellent for my business meetings.Parking is extremely convinent with self park or valet option.

Review collected in partnership with Omni Hotels & Resorts

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Connie W, Guest Relations Manager at Omni Houston Hotel, responded to this review

Thank you for your awesome review! We appreciate your business and look forward to your future business. More 

Mid Coast Maine, Maine
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel gives you service of 5 diamond room was super clean the maid took the time to organize all my things in the bathroom since I arrived late and I was running late for my meeting the front desk was so helpful with directions to local places and give outstanding recommendations for places to eat !

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Connie W, Guest Relations Manager at Omni Houston Hotel, responded to this review

Thank you for your awesome review! We appreciate your business and look forward to your future visits. More 

Iowa City, Iowa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Nice rooms, pool area, and restaurant. Ballroom where the banquet was held was very nice and food was excellent. The staff was friendly and they do provide a shuttle to the Galleria Mall if you want to go there since there really isn't much else to do near the hotel. You can walk safely in the surrounding neighborhood as long... More 

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Marietta, GA, United States
1 review
3 of 5 stars Reviewed 1 week ago

Omni charges exorbitant fees for wi-fi, internet services and printing and provides no shuttle service to and from airports. Otherwise the staff was wonderful and the facility was beautiful. It is located in a residential section with no stores, restaurants, etc in walking distance.

Review collected in partnership with Omni Hotels & Resorts

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