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All 451 Houston hotels

Houston Marriott West Loop by the Galleria

3.5 of 5 Motel   |   1750 West Loop South, Houston, TX 77027
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81%
Ranked #24 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Alfredo H Las Vegas, Nevada
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330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Arriving mid-evening on a Friday, after a long, weary flight, my wife and I were greeted by Marriott staff, as if they had been waiting just for us to arrive. Everyone--parking attendant, doorman, front desk staff (Joe & Stacia) were exceptionally hospitable. Our well appointed room with extra down pillows was incredibly comfortable. But before we would call it a... More

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Sheffield
Top Contributor
96 reviews 96 reviews
57 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Whatever this hotel is doing in staff training they need to create a model for sharing. It is without doubt one if the best customer service experiences we have ever had ( and we travel the world extensively) baring in mind the hotel is going through a large referb in the reception area ( which really is very discrete) Nothing... More

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West Branch, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

WOW is all I can say about the terrific service my daughter and I received at this hotel. I managed to have my wallet stolen while making a college visit and Stacia at the front desk did not blink at me not having any ID (I had prepaid the room) - she graciously listened to my tale of woe and... More

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1 review
5 of 5 stars Reviewed 1 week ago

Wow! This Marriott was like an oasis after a rough day visiting schools with my daughter. Managed to lose my wallet so no id, credit cards...I had prepaid the room but they could tell I was distressed and comped me a couple of drinks in their bar and covered parking. The front desk (stacia) was amazing. She got us settled... More

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Los Angeles
Top Contributor
81 reviews 81 reviews
35 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The reason for an average review is due to the construction that is ongoing. I am sure it will be nice when completed, but it was not pleasant during my stay. The staff was extremely friendly during the stay and the room was outstanding with a great bed, large flat screen television and plenty of room. Hotel is located in... More

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Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

I would like to thank you for your feedback in regards to your stay at the Houston Marriott Westloop by The Galleria. Our guest's feedback is always extremely important to us. Thank you for your great feedback in regards to our Staff Service, Location, and the quality of our rooms. Your positive comments are greatly appreciated as we strive to... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is in a prime location in Houston. Right by restaurants and less than a mile from the Galleria, its perfect! Andrea at the front desk was AMAZING!! She has customer service down to a science and she made me smile and laugh everyday I was there on top of giving great suggestions for what to do nearby! Thank... More

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San Antonio, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean and comfortable rooms with exceptional service. Freeway makes some noise but nothing marriott can do about it. Warning- entire first floor is under renovation- lobby, bar, and possibly front desk and restaurant out of commission at times. Lobby is sectioned off with a walkway and no sitting space during renovation. Loud noise, dust, and humidity happen quite often. Renovation... More

Was this review helpful? Yes 2
Austin, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I don't usually write reviews but I had to share the amazing customer service my family received at this hotel. We checked in about 8:00 in the evening after being at a water park all day. We were tired and hungry and the front desk staff were very welcoming and quick. They engaged our twin 9 year olds in conversation... More

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Celina, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I can't say enough positive comments about this staff. Everyone I saw had a smile and a cheerful comment. From Jermaine and Palo at the front desk at my arrival, Francisco at the bar, and Amber at the lounge. Also, Mary R., Tim and Scott were very helpful making my interview candidates feel welcomed and taking care of our needs.... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

I'm a business traveler who counts on Employees to make my time on the road as close to being home as possible. Homerro did just that during my stay. He took a not so pleasant check in experience, turned it around and gave me a reason to return to the hotel. Attentive, customer oriented and efficient. He rounded off my... More

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Additional Information about Houston Marriott West Loop by the Galleria

Address: 1750 West Loop South, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Houston Marriott West Loop by the Galleria 3.5*
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Also Known As:
Houston Marriott West Loop By The Galleria Hotel Houston
Marriott Houston

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