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Houston Marriott West Loop by the Galleria

#38 of 474 Hotels in Houston
Certificate of Excellence
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1750 West Loop South, Houston, TX 77027
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1 room 1 guest
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Houston Marriott West Loop by the Galleria
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465 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brownsville, Texas
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good location and clean rooms. What more can you ask of a hotel if you check in at midnight and leave at eight am. The only problem we had was that they gave us a king sized bed instead of two queens. And they wanted to charge us more for the change. It's not like they were going to book... More 

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Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Loved this hotel. Everyone was helpful and friendly. Bed was comfortable. It was pretty quiet to say it was by a freeway. The only downfall was the parking charge, but it was expected for the area. I called to have the car pulled upfront and by the time I made it off the elevator it was there. Therefore I didn't... More 

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Fishers, Indiana
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a reasonably priced place in the midst of a very busy big city with lots of expensive real estate surroudings. The bed was firm and the room was clean. Breakfast was a buffet and quite tasty. I have stayed here twice and find it to be an accessible and economical place.

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Streamwood, Illinois
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

A typical Marriott hotel with typical rooms. The rooms were clean. We didn't have much interaction with the staff except for at check-in. Two of us checked in together. The woman at the front desk was cordial to me, but a little rude to my co-worker and we still don't know why. The Concierge Lounge is great. And if you... More 

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Oslo, Norway
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Houston Martiott for two nights in late may 2015. The hotel has a very nice and newly renovated bar/restaurant/lobby area. At check in we were told that we could not get a room with two separate beds. After a while in the room I contacted the front desk and talked to another staff member who quickly gave... More 

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Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

Thank you very much for your feedback. We strive to provide exceptional service with each and every guest interaction. Anytime a high level of service is not provided, we do ensure we resolve the matters as quickly as possible. I do sincerely apologize for the lack of follow up in locating your jacket, and your concerns have been discussed with... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay here was great. Especially notable was Amber in the Concierge Lounge. You couldn't have asked for a more gracious host. My parents, husband and I chatted with her for over an hour and were impressed with her enthusiasm, humour, and how she overcame the challenges life presented her. You could tell how much she cared about her job... More 

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Rome, Lazio, Italy
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I use a lot the Marriotts, and I mean a lot like once a month, they are nothing really special, especially in the US but this one sets a new low. Personnel is fine but the building shows its limits. Rooms, the need some renovation, expecially the bathroom, low ceiling, dirty windows, problem with the pips in the bath. Parking,... More 

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Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

We greatly appreciate your feedback. I do want you to know your concerns have been addressed with the appropriate individuals to ensure they are thoroughly resolved. I do apologize that you were not completely satisfied with your stay at our hotel, but we have definitely evaluate and treat all feedback with the utmost urgency. Thank you again for your valuable... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

The staff was always attentive. The Rooms were great and lobby always clean. The desk attendant Andrea Howell was super friendly and always had a smile waiting every time I stopped by the desk. Check out was the best I ever witness. She was able to explained and answer any questions about my charges when I had questions. She has... More 

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Deerfield Beach, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I love this hotel! And I decided I would write this review hours before I even made it to my room. This began when Rince at check in reminded me that Horsdeveurs ended at 7:30. Bags in hand I headed up to the 12th floor where a panoramic view of the city made the already spacious beautiful room hard to... More 

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Princeton Junction, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff is always attentive and thorough, the renovated lobby is inviting and check-in is effortless. I particularly like the concierge lounge as a good size without being too cramped or cavernous, and Amber is particularly friendly and welcoming. Located right next to the Galleria, the location is convenient to restaurants and shopping and works for me.

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