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Houston Marriott West Loop by the Galleria

3.5 of 5 1750 West Loop South, Houston, TX 77027
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Certificate of Excellence 2014
Houston Marriott West Loop by the Galleria
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Houston Marriott West Loop by the Galleria
Houston Marriott West Loop by the Galleria
Houston Marriott West Loop by the Galleria
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367 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The hotel itself was nice. It has an indoor pool, a starbucks, a nice lobby. The people were friendly. However one person in particular just stood head and shoulders above the rest. His name is AJ. He was our valet and shuttle driver. He noticed I had DV plates and thanked me for my service. He was full of information... More 

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San Antonio, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Weekend stay with a friend, nothing spectacular about this hotel. Service was alright, parking situation is a little unclear as the prices at the hotel and at the website don't match and once you arrive, there's parking for hotel visitors and contract parking. Upon checking out, I called the front desk and asked for a late checkout and was rudely... More 

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Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

Thank you for the feedback you have provided in regards to your stay with us. I do apologize for any confusion with our parking structure. We do share the structure with an office building and there are designated entrances and exits for our hotel guests and the office building tenants which is the "Contract" locations. We have placed signage to... More 

Van Alstyne, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I attended a conference put on by a group known as Texas Our Texas. The conference area was easy to locate and was great for our group. The room was clean and comfortable. I enjoyed my stay and would return.

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Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I am a Premier Elite Marriott member. I was amazed by the quality of the food service, but most importantly with the service provided to me by Amber. She was attentive, funny, and determined to provide an exceptional customer experience. I have never left a review before, but I wanted to make sure that Amber is recognized for her exceptional... More 

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Davenport, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Amber should be Marriott's Mood Director. She is super sweet and her service is outstanding. No question as to how she has received 2 hospitality awards in one year. Turned a drab snack room into a little dinner party where strangers felt like friends. This experience made this Marriott stay my best by far!!!

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Above and beyond service in the concierge lounge with Amber. Fabulous deserts. Hotel history and great conversation. She really took time to engage all the guests and got us talking and laughing. I travel a lot for business and it was so nice feel like I was amongst friends. Even on a trip away from home.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We recently stayed at this hotel. We had been there within the last couple of months the first stay was great so we returned. I got a txt the room was ready from the marriott app. It wasn't Well I understand. On our last night stay there was a suspicious man on the first floor of the parking garage watching... More 

Was this review helpful? Yes 2
Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

I would like to thank you very much for your feedback in regards to your most recent stay with us. We sincerely apologize for the unfortunate situation and apologize our team was not more receptive and caring under these unusual circumstances. As you are aware, we sought the assistance of the Houston Police Department and have asked them to complete... More 

Lagos, Nigeria
Top Contributor
121 reviews 121 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good conference facilities with good snacks. The room wasn't very homely and a tad boring and lacking in amenities although clean. The room service was very slow and the food quite bland. The lunch and dinner service though was just ok. The valet parking was excellent with the team very helpful. The location and the shuttle to the area however... More 

Was this review helpful? Yes
Brandon D, Manager at Houston Marriott West Loop by the Galleria, responded to this review

I would like to thank you very much for your feedback in regards to your most recent visit to the Houston Marriott West Loop by The Galleria. Your feedback is greatly appreciated. We are constantly striving to provide an exceptional experience to all our guests and when this is not accomplished, we want to know of the ways we can... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I love this hotel b/c of the lady that works in the concierge lounge and I choose this hotel because of her. Her name is Amber and she is simply the sweetest, nicest person I have ever met in a concierge lounge. When I go to Houston and rent a room, which is not very often she always remembers me... More 

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Midwest City, Oklahoma
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have been staying here for over 25 years, several times a year. On the road 80+ nights a year. I stay at Marriotts as my preference since they are in almost every location I go and are predictable in service and quality. I am in the energy business so go to Houston a lot. The staff is always courteous and... More 

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Additional Information about Houston Marriott West Loop by the Galleria

Address: 1750 West Loop South, Houston, TX 77027
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Houston Marriott West Loop by the Galleria 3.5*
Number of rooms: 301
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Also Known As:
Houston Marriott West Loop By The Galleria Hotel Houston
Marriott Houston
Hotel Style:
#12 Business Hotel in Houston
#33 Romantic Hotel in Houston
#36 Family Hotel in Houston

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